Managing mechanisms for collaborative new-product development in the ceramic tile design chain

This paper focuses on improving the management of New-Product Development (NPD) processes within the particular context of a cluster of enterprises that cooperate through a network of intra- and inter-firm relations. Ceramic tile design chains have certain singularities that condition the NPD process, such as the lack of a strong hierarchy, fashion pressure or the existence of different origins for NPD projects. We have studied these particular circumstances in order to tailor Product Life-cycle Management (PLM) tools and some other management mechanisms to fit suitable sectoral reference models. Special emphasis will be placed on PLM templates for structuring and standardizing projects, and also on the roles involved in the process.This work was partially supported by the Spanish Ministerio de Ciencia y Tecnología; Dirección General de Investigación under the Plan Nacional de I+D+i programme for Research Promotion (Project DPI2002_02141. CE-TILE). We also acknowledge the help given by Capgemini España S.L.U., TAU Cerámica S.A., Esmalglass S.A., Macer S.A. and Cerámica Kersa S.L. in the new ceramic product design and development pilot experience, which was carried out within the framework of the project

Knowledge Management and Collaborative Virtual Environments

Knowledge management systems provide three basic services: information capture, storage and organization, and access. This paper argues that collaborative virtual environments (CVEs) provide features that make them uniquely suited as an integral part of information capture. After introducing CVEs, we present our work in this area and outline our future plans