A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. International Journal of Productivity and Quality Management, 11(1), 96-115. https://doi.org/10.1504/IJPQM.2013.050570Hasan, K., Islam, M.S., Shams, A.T., & Gupta, H. (2018). Total Quality Management (TQM): Implementation in Primary Education System of Bangladesh. International Journal of Research in Industrial Engineering, 7(3), 370-380. https://doi.org/10.22105/riej.2018.128170.1041Houston, D. (2007). TQM and higher education: A critical systems perspective on fitness for purpose. Quality in Higher Education, 13(1), 3-17. https://doi.org/10.1080/13538320701272672Kaname, O. (2003). Handbook for TQM and QCC Vol 1. In Handbook (Vol. 1). Kantardjieva, M. (2015). The Relationship between Total Quality Management (TQM) and Strategic Management. Journal of Economics, Business and Management, 3(5), 537-541. https://doi.org/10.7763/JOEBM.2015.V3.242Kim, G.-S. (2016). Effect of Total Quality Management on Customer Satisfaction. International Journal of Engineering Sciences & Research Technology, 5(6), 507-514. https://doi.org/10.5281/zenodo.55618Kiruthiga, K. (2016). Major factors affecting the execution of total quality management in the construction industry in India. Journal of Chemical and Pharmaceutical Sciences, 9(2), E135-E140.Kumar, S., & Shanmuganathan, J. (2019). A structural relationship between TQM practices and organizational performance with reference to selected auto component manufacturing companies. International Journal of Management, 10(5). https://doi.org/10.34218/IJM.10.5.2019/009Kumar, U., Kumar, V., de Grosbois, D., & Choisne, F. (2009). Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence, 20(6), 603-616. https://doi.org/10.1080/14783360902924242Kuo, C. (2016). Effects of Total Quality Management Implementation and Supply Chain Management Capability on Customer Capital. The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). The Effects of Total Quality Management Practices on Performance within a Company for Frozen Food in the Republic of Macedonia. TEM Journal, 5(3), 339-346. https://doi.org/10.18421/TEM53-14Morath, C., & Doluschitz, R. (2009). Total Quality Management in the food industry - Current situation and potential in Germany. Applied Studies In Agribusiness And Commerce, 3(3-4), 83-87. https://doi.org/10.19041/APSTRACT/2009/3-4/18Musenze, I.A., & Thomas, M.S. (2020). Development and validation of a total quality management model for Uganda's local governments. Cogent Business and Management, 7(1), 1-22. https://doi.org/10.1080/23311975.2020.1767996Neyestani, B., & Juanzon, J.B.P. (2016). Developing an Appropriate Performance Measurement Framework for Total Quality Management (TQM) in Construction and Other Industries. IRA-International Journal of Technology & Engineering (ISSN 2455-4480), 5(2), 32. https://doi.org/10.21013/jte.v5.n2.p2Ngambi, M.T., & Nkemkiafu, A.G. (2015). The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. 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Brazilian Journal of Operations & Production Management, 16(1), 53-65. https://doi.org/10.14488/BJOPM.2019.v16.n1.a5Sari, & Firdaus, A. (2018). The Impact of Total Quality Management Implementation on Small and Medium Manufacturing Companies. Esensi: Jurnal Bisnis Dan Manajemen, 8(1), 67-78. https://doi.org/10.15408/ess.v8i1.5852Sila, I., & Walczak, S. (2017). Universal versus contextual effects on TQM: a triangulation study using neural networks. Production Planning and Control, 28(5), 367-386. https://doi.org/10.1080/09537287.2017.1296598Sivalai, T., & Rojniruttikul, N. (2018). Determinants of the state railway of Thailand's (SRT) total quality management process: SEM analysis. Journal of International Studies, 11(2). https://doi.org/10.14254/2071-8330.2018/11-2/9Small, E.P., Ayyash, L., & Hamouri, K. Al. (2017). Benchmarking Performance of TQM Principals in Electrical Subcontracting in Dubai: A Case Study. Procedia Engineering, 196(June), 622-629. https://doi.org/10.1016/j.proeng.2017.08.050Sousa-Mendes, G.H. de, Gomes-Salgado, E., & Moro-Ferrari, B.E. (2016). Prioritization of TQM practices in Brazilian medical device SMEs using Analytical Hierarchy Process (AHP) Glauco. DYNA (Colombia), 83(197), 195-203. https://doi.org/10.15446/dyna.v83n197.52205Steiber, A., & Alänge, S. (2013). Do TQM principles need to change? Learning from a comparison to Google Inc. Total Quality Management and Business Excellence, 24(1-2), 48-61. https://doi.org/10.1080/14783363.2012.733256Suarez-Barraza, M.F., & Ablanedo-Rosas, J.H. (2014). Total quality management principles: Implementation experience from Mexican organisations. Total Quality Management and Business Excellence, 25(5-6), 546-560. https://doi.org/10.1080/14783363.2013.867606Sukardi, R.A. (2016). Pengaruh Total Quality Management (TQM) Terhadap Kepuasan Pelanggan Pada Matahari Department Store di Plaza Mulia Samarinda. EJournal Administrasi Bisnis, 4(3), 758-772.Sukdeo, N., Pretorius, J.H., & Vermeulen, A. (2017). The role of Total Quality Management (TQM) practices on improving organisational performance in manufacturing and service organisations. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2017(OCT), 1133-1152.Sutrisno, T.F.C.W. (2019). Relationship between Total Quality Management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294. https://doi.org/10.21776/ub.jam.2019.017.02.11Sweis, R., Ismaeil, A., Obeidat, B., & Kanaan, R.K. (2019). Reviewing the Literature on Total Quality Management and Organizational Performance. Journal of Business & Management (COES&RJ-JBM), 7(3), 192-215. https://doi.org/10.25255/jbm.2019.7.3.192.215Talib, F., & Rahman, Z. (2015). 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Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs

[EN] Currently, the management of water networks is key to increase their sustainability. This fact implies that water managers have to develop tools that ease the decision-making process in order to improve the efficiency of irrigation networks, as well as their exploitation costs. The present research proposes a mathematical programming model to optimize the selection of the water sources and the volume over time in water networks, minimizing the operation costs as a function of the water demand and the reservoir capacity. The model, which is based on fuzzy methods, improves the evaluation performed by water managers when they have to decide about the acquisition of the water resources under uncertain costs. Different fuzzy solution approaches have been applied and assessed in terms of model complexity and computational efficiency, showing the solution accomplished for each one. A comparison between different methods was applied in a real water network, reaching a 20% total cost reduction for the best solution.Sanchis, R.; Díaz-Madroñero Boluda, FM.; López Jiménez, PA.; Pérez-Sánchez, M. (2019). Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs. Water. 11(12):1-22. https://doi.org/10.3390/w11122432S1221112Biswas, A. K. (2004). Integrated Water Resources Management: A Reassessment. Water International, 29(2), 248-256. doi:10.1080/02508060408691775Pahl-Wostl, C. (2006). Transitions towards adaptive management of water facing climate and global change. Water Resources Management, 21(1), 49-62. doi:10.1007/s11269-006-9040-4Wu, K., & Zhang, L. (2014). Progress in the Development of Environmental Risk Assessment as a Tool for the Decision-Making Process. Journal of Service Science and Management, 07(02), 131-143. doi:10.4236/jssm.2014.72011Hernández-Bedolla, J., Solera, A., Paredes-Arquiola, J., Pedro-Monzonís, M., Andreu, J., & Sánchez-Quispe, S. (2017). The Assessment of Sustainability Indexes and Climate Change Impacts on Integrated Water Resource Management. Water, 9(3), 213. doi:10.3390/w9030213Hunink, J., Simons, G., Suárez-Almiñana, S., Solera, A., Andreu, J., Giuliani, M., … Bastiaanssen, W. (2019). A Simplified Water Accounting Procedure to Assess Climate Change Impact on Water Resources for Agriculture across Different European River Basins. Water, 11(10), 1976. doi:10.3390/w11101976Pérez-Sánchez, M., Sánchez-Romero, F., Ramos, H., & López-Jiménez, P. (2016). Modeling Irrigation Networks for the Quantification of Potential Energy Recovering: A Case Study. Water, 8(6), 234. doi:10.3390/w8060234Corominas, J. (2010). Agua y energía en el riego, en la época de la sostenibilidad. Ingeniería del agua, 17(3). doi:10.4995/ia.2010.2977Romero, L., Pérez-Sánchez, M., & Amparo López-Jiménez, P. (2017). Improvement of sustainability indicators when traditional water management changes: a case study in Alicante (Spain). AIMS Environmental Science, 4(3), 502-522. doi:10.3934/environsci.2017.3.502Davies, E. G. R., & Simonovic, S. P. (2011). Global water resources modeling with an integrated model of the social–economic–environmental system. Advances in Water Resources, 34(6), 684-700. doi:10.1016/j.advwatres.2011.02.010ALCAMO, J., DÖLL, P., HENRICHS, T., KASPAR, F., LEHNER, B., RÖSCH, T., & SIEBERT, S. (2003). Development and testing of the WaterGAP 2 global model of water use and availability. Hydrological Sciences Journal, 48(3), 317-337. doi:10.1623/hysj.48.3.317.45290Sanchis, R., & Poler, R. (2019). Enterprise Resilience Assessment—A Quantitative Approach. Sustainability, 11(16), 4327. doi:10.3390/su11164327Rahaman, M. M., & Varis, O. (2005). Integrated water resources management: evolution, prospects and future challenges. Sustainability: Science, Practice and Policy, 1(1), 15-21. doi:10.1080/15487733.2005.11907961Markantonis, V., Reynaud, A., Karabulut, A., El Hajj, R., Altinbilek, D., Awad, I. M., … Bidoglio, G. (2019). Can the Implementation of the Water-Energy-Food Nexus Support Economic Growth in the Mediterranean Region? The Current Status and the Way Forward. Frontiers in Environmental Science, 7. doi:10.3389/fenvs.2019.00084Food and Agriculture Organization (FAO)www.fao.orgDirective 2000/60/EC of the European Parliament and of the Councilhttps://eur-lex.europa.eu/eli/dir/2000/60/ojNamany, S., Al-Ansari, T., & Govindan, R. (2019). Sustainable energy, water and food nexus systems: A focused review of decision-making tools for efficient resource management and governance. Journal of Cleaner Production, 225, 610-626. doi:10.1016/j.jclepro.2019.03.304Archibald, T. W., & Marshall, S. E. (2018). Review of Mathematical Programming Applications in Water Resource Management Under Uncertainty. Environmental Modeling & Assessment, 23(6), 753-777. doi:10.1007/s10666-018-9628-0Chen, S., Shao, D., Gu, W., Xu, B., Li, H., & Fang, L. (2017). An interval multistage water allocation model for crop different growth stages under inputs uncertainty. Agricultural Water Management, 186, 86-97. doi:10.1016/j.agwat.2017.03.001Xie, Y. L., Xia, D. H., Huang, G. H., Li, W., & Xu, Y. (2015). A multistage stochastic robust optimization model with fuzzy probability distribution for water supply management under uncertainty. Stochastic Environmental Research and Risk Assessment, 31(1), 125-143. doi:10.1007/s00477-015-1164-8Heumesser, C., Fuss, S., Szolgayová, J., Strauss, F., & Schmid, E. (2012). Investment in Irrigation Systems under Precipitation Uncertainty. Water Resources Management, 26(11), 3113-3137. doi:10.1007/s11269-012-0053-xPereira-Cardenal, S. J., Mo, B., Riegels, N. D., Arnbjerg-Nielsen, K., & Bauer-Gottwein, P. (2015). Optimization of Multipurpose Reservoir Systems Using Power Market Models. Journal of Water Resources Planning and Management, 141(8), 04014100. doi:10.1061/(asce)wr.1943-5452.0000500Kumari, S., & Mujumdar, P. P. (2017). Fuzzy Set–Based System Performance Evaluation of an Irrigation Reservoir System. Journal of Irrigation and Drainage Engineering, 143(5), 04017002. doi:10.1061/(asce)ir.1943-4774.0001155Jairaj, P. G., & Vedula, S. (2000). Water Resources Management, 14(6), 457-472. doi:10.1023/a:1011117918943Li, M., Guo, P., Singh, V. P., & Zhao, J. (2016). Irrigation Water Allocation Using an Inexact Two-Stage Quadratic Programming with Fuzzy Input under Climate Change. JAWRA Journal of the American Water Resources Association, 52(3), 667-684. doi:10.1111/1752-1688.12415Bozorg-Haddad, O., Malmir, M., Mohammad-Azari, S., & Loáiciga, H. A. (2016). Estimation of farmers’ willingness to pay for water in the agricultural sector. Agricultural Water Management, 177, 284-290. doi:10.1016/j.agwat.2016.08.011Raju, K. S., & Duckstein, L. (2003). Multiobjective fuzzy linear programming for sustainable irrigation planning: an Indian case study. Soft Computing - A Fusion of Foundations, Methodologies and Applications, 7(6), 412-418. doi:10.1007/s00500-002-0230-6Regulwar, D. G., & Gurav, J. B. (2012). Sustainable Irrigation Planning with Imprecise Parameters under Fuzzy Environment. Water Resources Management, 26(13), 3871-3892. doi:10.1007/s11269-012-0109-yMula, J., Poler, R., & Garcia-Sabater, J. P. (2008). Capacity and material requirement planning modelling by comparing deterministic and fuzzy models. International Journal of Production Research, 46(20), 5589-5606. doi:10.1080/00207540701413912Díaz-Madroñero, M., Mula, J., Jiménez, M., & Peidro, D. (2016). A rolling horizon approach for material requirement planning under fuzzy lead times. International Journal of Production Research, 55(8), 2197-2211. doi:10.1080/00207543.2016.1223382Mula, J., Poler, R., & Garcia, J. P. (2006). MRP with flexible constraints: A fuzzy mathematical programming approach. Fuzzy Sets and Systems, 157(1), 74-97. doi:10.1016/j.fss.2005.05.045Mula, J., Poler, R., & Garcia-Sabater, J. P. (2007). Material Requirement Planning with fuzzy constraints and fuzzy coefficients. Fuzzy Sets and Systems, 158(7), 783-793. doi:10.1016/j.fss.2006.11.003Díaz-Madroñero, M., Mula, J., & Jiménez, M. (2014). Fuzzy goal programming for material requirements planning under uncertainty and integrity conditions. International Journal of Production Research, 52(23), 6971-6988. doi:10.1080/00207543.2014.920115Pérez-Sánchez, M., Díaz-Madroñero, M., Díaz-Madroñero, D.-M., … Josefa, J. (2017). Mathematical Programming Model for Procurement Selection in Water Irrigation Systems. A Case Study. Journal of Engineering Science and Technology Review, 10(6), 154-162. doi:10.25103/jestr.106.19Herrera, F., & Verdegay, J. L. (1995). Three models of fuzzy integer linear programming. European Journal of Operational Research, 83(3), 581-593. doi:10.1016/0377-2217(93)e0338-xHerrera, F., & Verdegay, J. L. (1996). Fuzzy boolean programming problems with fuzzy costs: A general study. Fuzzy Sets and Systems, 81(1), 57-76. doi:10.1016/0165-0114(94)00324-6Alavidoost, M. H., Babazadeh, H., & Sayyari, S. T. (2016). An interactive fuzzy programming approach for bi-objective straight and U-shaped assembly line balancing problem. Applied Soft Computing, 40, 221-235. doi:10.1016/j.asoc.2015.11.025Torabi, S. A., & Hassini, E. (2008). An interactive possibilistic programming approach for multiple objective supply chain master planning. Fuzzy Sets and Systems, 159(2), 193-214. doi:10.1016/j.fss.2007.08.010Yager, R. R. (1981). A procedure for ordering fuzzy subsets of the unit interval. Information Sciences, 24(2), 143-161. doi:10.1016/0020-0255(81)90017-7Lai, Y.-J., & Hwang, C.-L. (1992). A new approach to some possibilistic linear programming problems. Fuzzy Sets and Systems, 49(2), 121-133. doi:10.1016/0165-0114(92)90318-xZimmermann, H.-J. (1978). Fuzzy programming and linear programming with several objective functions. Fuzzy Sets and Systems, 1(1), 45-55. doi:10.1016/0165-0114(78)90031-3Selim, H., & Ozkarahan, I. (2006). A supply chain distribution network design model: An interactive fuzzy goal programming-based solution approach. The International Journal of Advanced Manufacturing Technology, 36(3-4), 401-418. doi:10.1007/s00170-006-0842-6Bellman, R. E., & Zadeh, L. A. (1970). Decision-Making in a Fuzzy Environment. Management Science, 17(4), B-141-B-164. doi:10.1287/mnsc.17.4.b14

A Bibliometric Diagnosis and Analysis about Smart Cities

[EN] This article aims to present a bibliometric analysis of Smart Cities. The study analyzes the most important journals during the period between 1991 and 2019. It provides helpful insights into the document types, the distribution of countries/territories, the distribution of institutions, the authors' geographical distribution, the most active authors and their research interests or fields, the relationships between principal authors and more relevant publications, and the most cited articles. This paper also provides important information about the core and historical references and the most cited papers. The analysis used the keywords and thematic noun-phrases in the titles and abstracts of the sample papers to explore the hot research topics in the top journals (e.g., 'Smart Cities', 'Intelligent Cities', 'Sustainable Cities', 'e-Government', 'Digital Transformation', 'Knowledge-Based City', etc.). The main objective is to have a quantitative description of the published literature about Smart Cities; this description will be the basis for the development of a methodology for the diagnosis of the maturity of a Smart City. The results presented here help to define the scientific concept of Smart Cities and to measure the importance that the term has gained through the years. The study has allowed us to know the main indicators of the published literature in depth, from the date of publication of the first articles and the evolution of these indicators to the present day. From the main indicators in the literature, some were selected to be applied: The most influential journals on Smart Cities according to the general citation structure in Smart Cities, Global Impact Factor of Smart Cities, number of publications, publications on Smart Cities around the world, and their correlation.Pérez, LM.; Oltra Badenes, RF.; Oltra Gutiérrez, JV.; Gil Gómez, H. (2020). A Bibliometric Diagnosis and Analysis about Smart Cities. Sustainability. 12(16):1-43. https://doi.org/10.3390/su12166357S1431216Guo, Y.-M., Huang, Z.-L., Guo, J., Li, H., Guo, X.-R., & Nkeli, M. J. (2019). Bibliometric Analysis on Smart Cities Research. Sustainability, 11(13), 3606. doi:10.3390/su11133606Mora, L., Bolici, R., & Deakin, M. (2017). The First Two Decades of Smart-City Research: A Bibliometric Analysis. Journal of Urban Technology, 24(1), 3-27. doi:10.1080/10630732.2017.1285123Albino, V., Berardi, U., & Dangelico, R. M. (2015). Smart Cities: Definitions, Dimensions, Performance, and Initiatives. Journal of Urban Technology, 22(1), 3-21. doi:10.1080/10630732.2014.942092Li, C., Liu, X., Dai, Z., & Zhao, Z. (2019). Smart City: A Shareable Framework and Its Applications in China. Sustainability, 11(16), 4346. doi:10.3390/su11164346Merigó, J. M., & Yang, J.-B. (2016). Accounting Research: A Bibliometric Analysis. Australian Accounting Review, 27(1), 71-100. doi:10.1111/auar.12109Garg, K. C., & Sharma, C. (2017). Bibliometrics of Library and Information Science research in India during 2004-2015. DESIDOC Journal of Library & Information Technology, 37(3), 221-227. doi:10.14429/djlit.37.3.11188Metse, A. P., Wiggers, J. H., Wye, P. M., Wolfenden, L., Prochaska, J. J., Stockings, E. A., … Bowman, J. A. (2016). Smoking and Mental Illness: A Bibliometric Analysis of Research Output Over Time. Nicotine & Tobacco Research, 19(1), 24-31. doi:10.1093/ntr/ntw249Broadus, R. N. (1987). Toward a definition of «bibliometrics». Scientometrics, 12(5-6), 373-379. doi:10.1007/bf02016680Hood, W. W., & Wilson, C. S. (2001). Scientometrics, 52(2), 291-314. doi:10.1023/a:1017919924342Thelwall, M. (2008). Bibliometrics to webometrics. Journal of Information Science, 34(4), 605-621. doi:10.1177/0165551507087238Bar-Ilan, J. (2008). Informetrics at the beginning of the 21st century—A review. Journal of Informetrics, 2(1), 1-52. doi:10.1016/j.joi.2007.11.001Narin, F., Olivastro, D., & Stevens, K. A. (1994). Bibliometrics/Theory, Practice and Problems. Evaluation Review, 18(1), 65-76. doi:10.1177/0193841x9401800107Zupic, I., & Čater, T. (2014). Bibliometric Methods in Management and Organization. Organizational Research Methods, 18(3), 429-472. doi:10.1177/1094428114562629OSAREH, F. (1996). Bibliometrics, Citation Analysis and Co-Citation Analysis: A Review of Literature I. Libri, 46(3). doi:10.1515/libr.1996.46.3.149Merigó, J. M., Gil-Lafuente, A. M., & Yager, R. R. (2015). An overview of fuzzy research with bibliometric indicators. Applied Soft Computing, 27, 420-433. doi:10.1016/j.asoc.2014.10.035Blanco-Mesa, F., Merigó, J. M., & Gil-Lafuente, A. M. (2017). Fuzzy decision making: A bibliometric-based review. Journal of Intelligent & Fuzzy Systems, 32(3), 2033-2050. doi:10.3233/jifs-161640Björneborn, L., & Ingwersen, P. (2004). Toward a basic framework for webometrics. Journal of the American Society for Information Science and Technology, 55(14), 1216-1227. doi:10.1002/asi.20077Gupta, B. . M., & Dhawan, S. (2019). Electronic books A scientometric assessment of global literature during 1993 2018. DESIDOC Journal of Library & Information Technology, 39(5), 251-258. doi:10.14429/djlit.39.5.14573Kokol, P., Blažun Vošner, H., & Završnik, J. (2020). Application of bibliometrics in medicine: a historical bibliometrics analysis. Health Information & Libraries Journal, 38(2), 125-138. doi:10.1111/hir.12295Michalopoulos, A., & Falagas, M. E. (2005). A Bibliometric Analysis of Global Research Production in Respiratory Medicine. Chest, 128(6), 3993-3998. doi:10.1378/chest.128.6.3993Lefaivre, K. A., Shadgan, B., & O’Brien, P. J. (2011). 100 Most Cited Articles in Orthopaedic Surgery. Clinical Orthopaedics & Related Research, 469(5), 1487-1497. doi:10.1007/s11999-010-1604-1Kelly, J. C., Glynn, R. W., O’Briain, D. E., Felle, P., & McCabe, J. P. (2010). The 100 classic papers of orthopaedic surgery. The Journal of Bone and Joint Surgery. British volume, 92-B(10), 1338-1343. doi:10.1302/0301-620x.92b10.24867Zhang, M., Zhou, Y., Lu, Y., He, S., & Liu, M. (2019). The 100 most-cited articles on prenatal diagnosis. Medicine, 98(38), e17236. doi:10.1097/md.0000000000017236Zou, Y., Luo, Y., Zhang, J., Xia, N., Tan, G., & Huang, C. (2019). Bibliometric analysis of oncolytic virus research, 2000 to 2018. Medicine, 98(35), e16817. doi:10.1097/md.0000000000016817Svider, P. F., Choudhry, Z. A., Choudhry, O. J., Baredes, S., Liu, J. K., & Eloy, J. A. (2012). The use of theh-indexin academic otolaryngology. The Laryngoscope, 123(1), 103-106. doi:10.1002/lary.23569Poskevicius, L., De la Flor-Martínez, M., Galindo-Moreno, P., & Juodzbalys, G. (2019). Scientific Publications in Dentistry in Lithuania, Latvia, and Estonia Between 1996 and 2018: A Bibliometric Analysis. Medical Science Monitor, 25, 4414-4422. doi:10.12659/msm.914223Ahmad, P., Asif, J. A., Alam, M. K., & Slots, J. (2019). A bibliometric analysis of Periodontology 2000. Periodontology 2000, 82(1), 286-297. doi:10.1111/prd.12328Kostoff, R. N., Toothman, D. R., Eberhart, H. J., & Humenik, J. A. (2001). Text mining using database tomography and bibliometrics: A review. Technological Forecasting and Social Change, 68(3), 223-253. doi:10.1016/s0040-1625(01)00133-0Grant, J. (2000). Evaluating «payback» on biomedical research from papers cited in clinical guidelines: applied bibliometric study. BMJ, 320(7242), 1107-1111. doi:10.1136/bmj.320.7242.1107Vergidis, P. I., Karavasiou, A. I., Paraschakis, K., Bliziotis, I. A., & Falagas, M. E. (2005). Bibliometric analysis of global trends for research productivity in microbiology. European Journal of Clinical Microbiology & Infectious Diseases, 24(5), 342-346. doi:10.1007/s10096-005-1306-xSuárez Roldan, C., Chaparro, N., & Rojas-Galeano, S. (2019). Análisis Bibliométrico de la Revista Ingeniería (2010-2017). Ingeniería, 24(2). doi:10.14483/23448393.14678Ratten, V., Pellegrini, M. M., Fakhar Manesh, M., & Dabić, M. (2020). Trends and changes in Thunderbird International Business Review journal: A bibliometric review. Thunderbird International Business Review, 62(6), 721-732. doi:10.1002/tie.22124Baker, H. K., Kumar, S., & Pattnaik, D. (2020). Fifty years of The Financial Review  : A bibliometric overview. Financial Review, 55(1), 7-24. doi:10.1111/fire.12228Charlesworth, M., Klein, A. A., & White, S. M. (2019). A bibliometric analysis of the conversion and reporting of pilot studies published in six anaesthesia journals. Anaesthesia, 75(2), 247-253. doi:10.1111/anae.14817Van Noorden, R., Maher, B., & Nuzzo, R. (2014). The top 100 papers. Nature, 514(7524), 550-553. doi:10.1038/514550aNicoll, L. H., Oermann, M. H., Carter‐Templeton, H., Owens, J. K., & Edie, A. H. (2020). A bibliometric analysis of articles identified by editors as representing excellence in nursing publication: Replication and extension. Journal of Advanced Nursing, 76(5), 1247-1254. doi:10.1111/jan.14316Liu, W., Wang, Z., & Zhao, H. (2020). Comparative study of customer relationship management research from East Asia, North America and Europe: A bibliometric overview. Electronic Markets, 30(4), 735-757. doi:10.1007/s12525-020-00395-7Cronin, B. (2001). Bibliometrics and beyond: some thoughts on web-based citation analysis. Journal of Information Science, 27(1), 1-7. doi:10.1177/016555150102700101Durieux, V., & Gevenois, P. A. (2010). Bibliometric Indicators: Quality Measurements of Scientific Publication. Radiology, 255(2), 342-351. doi:10.1148/radiol.09090626Guerola Navarro, V., Oltra Badenes, R. F., Gil Gomez, H., & Gil Gomez, J. A. (2020). Customer Relationship Management (CRM): A Bibliometric Analysis. International Journal of Services Operations and Informatics, 10(3), 1. doi:10.1504/ijsoi.2020.10030517Vicedo, P., Gil-Gómez, H., Oltra-Badenes, R., & Guerola-Navarro, V. (2020). A bibliometric overview of how critical success factors influence on enterprise resource planning implementations. Journal of Intelligent & Fuzzy Systems, 38(5), 5475-5487. doi:10.3233/jifs-179639Daim, T. U., Rueda, G., Martin, H., & Gerdsri, P. (2006). Forecasting emerging technologies: Use of bibliometrics and patent analysis. Technological Forecasting and Social Change, 73(8), 981-1012. doi:10.1016/j.techfore.2006.04.004Fersht, A. (2009). The most influential journals: Impact Factor and Eigenfactor. Proceedings of the National Academy of Sciences, 106(17), 6883-6884. doi:10.1073/pnas.0903307106Fu, H.-Z., Wang, M.-H., & Ho, Y.-S. (2013). Mapping of drinking water research: A bibliometric analysis of research output during 1992–2011. Science of The Total Environment, 443, 757-765. doi:10.1016/j.scitotenv.2012.11.061Fu, H., Ho, Y., Sui, Y., & Li, Z. (2010). A bibliometric analysis of solid waste research during the period 1993–2008. Waste Management, 30(12), 2410-2417. doi:10.1016/j.wasman.2010.06.008Wang, H., He, Q., Liu, X., Zhuang, Y., & Hong, S. (2012). Global urbanization research from 1991 to 2009: A systematic research review. Landscape and Urban Planning, 104(3-4), 299-309. doi:10.1016/j.landurbplan.2011.11.006Ellegaard, O., & Wallin, J. A. (2015). The bibliometric analysis of scholarly production: How great is the impact? Scientometrics, 105(3), 1809-1831. doi:10.1007/s11192-015-1645-

Analyzing cultural expatriates' attitudes toward “Englishnization” using dynamic topic modeling

[EN] Several Japanese multinational corporations (MNCs) have recently adopted an English-only policy known as “Englishnization”. This study examines the impact of this policy using computer-assisted text analysis to investigate changes in cultural expatriates’ perceptions of Japanese work practices and values over time. Cultural expatriates are a significant but underexplored outcome of globalization. Despite the recent proliferation of studies on the internationalization of Japanese MNCs, few studies have focused on cultural expatriates' perceptions of corporate language policy in social media texts. This study analyzes a corpus of 208 posts from Rakuten, a Japanese MNC, on Glassdoor from 2009 to 2020. The findings suggest that these posts can be divided into three content groups: the threat of a foreign corporate culture, embracing the Rakuten way, and perceptions of leadership and marginalized status. Further, the posts reveal how Rakuten’s corporate language policy, as an instrument of internal internationalization, impacts external internationalization. The dynamics of “Englishnization’’ reveal a pressing issue facing Rakuten: namely, how to balance multinational cohesion with monolingualism and multiculturalism. This paper aims to demonstrate that dynamic topic modeling could enhance our understanding of the manner in which cultural expatriates and the English-only policy affect the internationalization of Japanese MNCs. It contributes to the literature by examining cultural expatriates’ perceptions of Japanese work practices and values from a diachronic perspective.Zhang, Z. (2021). Analyzing cultural expatriates' attitudes toward “Englishnization” using dynamic topic modeling. Journal of Computer-Assisted Linguistic Research. 5(1):1-26. https://doi.org/10.4995/jclr.2021.15909OJS12651Alalwan, Ali Abdallah. 2018. "Investigating the Impact of Social Media Advertising Features on Customer Purchase Intention." International Journal of Information Management 42: 65-77. https://doi.org/10.1016/j.ijinfomgt.2018.06.001Beamish, Paul W., and Andrew C. Inkpen. 1998. "Japanese Firms and the Decline of the Japanese Expatriate." Journal of World Business 33 (1): 35-50. https://doi.org/10.1016/S1090-9516(98)80003-5Black, J., and A. Morrison. 2010. Sunset in the Land of the Rising Sun: Why Japanese Multinational Corporations Will Struggle in the Global Future. New York: Palgrave Macmillan.Blei, David M. 2012. "Probabilistic topic models." Communications of the ACM 55(4): 77-84. https://doi.org/10.1145/2133806.2133826Blei, David M., Andrew Y. Ng, and Michael I. Jordan. 2003. "Latent Dirichlet allocation." Journal of Machine Research 3: 993-1022.Blei, David M, and John D. Lafferty. 2006. "Dynamic Topic Models." In Proceedings of the 23rd International Conference on Machine Learning, 113-120. https://doi.org/10.1145/1143844.1143859Brannen, Mary Yoko, and David C. Thomas. 2010. "Bicultural Individuals in Organizations: Implications and Opportunity." International Journal of Cross Cultural Management 10(1): 5-16. https://doi.org/10.1177/1470595809359580Brannen, Mary Yoko, Dominie Garcia, and David C. Thomas. 2009. "Biculturals as Natural Bridges for Intercultural Communication and Collaboration." In Proceedings of the 2009 International Workshop on Intercultural Collaboration, 207-210. https://doi.org/10.1145/1499224.1499257Bucholtz, Mary, and Kira Hall. 2005. "Identity and Interaction: A Sociocultural Linguistic Approach." Discourse Studies 7(4-5): 585-614. https://doi.org/10.1177/1461445605054407Chandelier, Marie, Agnes Steuckardt, Raphael Mathevet, Sascha Diwersy, and Olivier Gimenez. 2018. "Content Analysis of Newspaper Coverage of Wolf Recolonization in France using Structural Topic Modeling." Biological Conservation 220: 254-261. https://doi.org/10.1016/j.biocon.2018.01.029Chung, Neo Christopher, BłaŻej Miasojedow, Michał Startek, and Anna Gambin. 2019. "Jaccard/Tanimoto Similarity Test and Estimation Methods for Biological Presence-Absence Data." BMC Bioinformatics 20(15): 1-11. https://doi.org/10.1186/s12859-019-3118-5Cogo, Alessia and Yanaprasart, Patchareerat. 2018. "English is the language of business": An exploration of language ideologies in two European corporate contexts." In English in Business and Commerce: Interactions and Policies; English in Europe, Volume 5, edited by Tamah Sherman and Jiri Nekvapil, 96-116. Berlin, Boston: De Gruyter Mouton. https://doi.org/10.1515/9781501506833-005Conrad, Harald, and Hendrik Meyer-Ohle. 2019. Overcoming the Ethnocentric Firm? - Foreign Fresh University Graduate Employment in Japan as a New International Human Resource Development Method. The International Journal of Human Resource Management 30(17): 2525-2543. https://doi.org/10.1080/09585192.2017.1330275Elangovan, Vinodh Krishnan, and Jacob Eisenstein. 2015. "You're Mr. Lebowski, I'm the Dude": Inducing Address Term Formality in Signed Social Networks. In Proceedings of the 2015 Conference of the North American Chapter of the Association for Computational Linguistics - Human Language Technologies. 1616-1626. https://doi.org/10.3115/v1/N15-1185Froese, Fabian J., and Yasuyuki Kishi. 2013. "Organizational Attractiveness of Foreign Firms in Asia: Soft Power Matters." Asian Business & Management 12(3): 281-297. https://doi.org/10.1057/abm.2013.3Gaibrois, Claudine. 2015. "Power at Work: the Discursive Construction of Power Relations in Multilingual Organizations." Thesis. Bamberg: Difo-Druck.Giddens, Anthony. 1991. Modernity and Self-identity: Self and Society in the Late Modern age. Stanford: Stanford University Press.Hong, Liangjie, and Brian D. Davison. 2010. "Empirical Study of Topic Modeling in Twitter." In Proceedings of the First Workshop on Social Media Analytics - SOMA '10. https://doi.org/10.1145/1964858.1964870Jacoby, Sanford M. 2005. "Business and Society in Japan and the United States." British Journal of Industrial Relations 43(4): 617. https://doi.org/10.1111/j.1467-8543.2005.00476.xJameson, Daphne A. 2007. "Reconceptualizing Cultural Identity and its Role in Intercultural Business Communication." The Journal of Business Communication (1973) 44(3): 199-235. https://doi.org/10.1177/0021943607301346Johannsen, Anders, Dirk Hovy, and Anders Søgaard. 2015. "Cross-lingual Syntactic Variation over Age and Gender." In Proceedings of the Nineteenth Conference on Computational Natural Language Learning, 103-112. https://doi.org/10.18653/v1/K15-1011Kankaanranta, Anne, and Wei Lu. 2013. "The Evolution of English as the Business Lingua Franca: Signs of Convergence in Chinese and Finnish Professional Communication." Journal of Business and Technical Communication 27(3): 288-307. https://doi.org/10.1177/1050651913479919Keeley, Tim. 2001. International Human Resource Management in Japanese Firms: Their Greatest Challenge. London: Palgrave Macmillan UK. https://doi.org/10.1057/9780230597655Kopp, Rochelle. 1994a. "International Human Resource Policies and Practices in Japanese, European, and United States Multinationals." Human Resource Management 33(4): 581-599. https://doi.org/10.1002/hrm.3930330407Kopp, Rochelle. 1994b. The Rice-paper Ceiling: Breaking Through Japanese Corporate Culture. Berkeley: Stone Bridge Press.Kwok, Linchi, and Bei Yu. 2013. "Spreading Social Media Messages on Facebook: An Analysis of Restaurant Business-to-Consumer Communications." Cornell Hospitality Quarterly 54(1): 84-94. https://doi.org/10.1177/1938965512458360Luo, Ning, Yilu Zhou, and John Shon. 2016. "Employee Satisfaction and Corporate Performance: Mining Employee Reviews on Glassdoor.com". In Proceedings of the 2016 International Conference on Information Systems. 1-16.Martin, Roger L. 2009. The Opposable Mind How Successful Leaders Win Through Integrative Thinking. Boston: Harvard Business School Press.Milroy, Lesley, and Matthew Gordon. 2008. Sociolinguistics: Method and Interpretation, vol. 13. Chichester: John Wiley & Sons.Moniz, Andy. 2016. "Inferring Employees' Social Media Perceptions of Goal-setting Corporate Cultures and the Link to Firm Value." Unpublished Working Paper. https://doi.org/10.2139/ssrn.2768091Morishima, Motohiro. 1995. "Embedding HRM in a Social Context." British Journal of Industrial Relations 33(4): 617-640. https://doi.org/10.1111/j.1467-8543.1995.tb00459.xNeeley, Tsedal. 2011. "Language and Globalization: 'Englishnization' at Rakuten." Harvard Business School Organizational Behavior Unit Case (412-002).Neeley, Tsedal. 2017. The Language of Global Success: How a Common Tongue Transforms Multinational Organizations. Princeton: Princeton University Press. https://doi.org/10.1515/9781400888641Nelson, Laura K. 2020. "Computational Grounded Theory: A Methodological Framework." Sociological Methods & Research 49(1): 3-42. https://doi.org/10.1177/0049124117729703Nguyen, Dong, A Seza Doğruöz, Carolyn P Rosé, and Franciska De Jong. 2016. "Computational Sociolinguistics: A Survey." Computational Linguistics 42(3): 537-593. https://doi.org/10.1162/COLI_a_00258Nguyen, Dong, Dolf Trieschnigg, and Theo Meder. 2014. "Tweetgenie: Development, Evaluation, and Lessons Learned." In Proceedings of Coling 2014, the 25th International Conference on Computational Linguistics: System Demonstrations, 62-66.Nixon, Richard Mark. 2015. "Workplace English Usage in Japan." The Journal of the Faculty of Foreign Studies 47: 21-34.Ringberg, Torsten V., David Luna, Markus Reihlen, and Laura A. Peracchio. 2010. "Bicultural-bilinguals: The Effect of Cultural Frame Switching on Translation Equivalence." International Journal of Cross Cultural Management 10(1): 77-92. https://doi.org/10.1177/1470595809359585Rumsey, Alan. "Wording, Meaning, and Linguistic Ideology." 1990. American Anthropologist 92, no. 2: 346-61. https://doi.org/10.1525/aa.1990.92.2.02a00060Schaaper, Johannes, Bruno Amann, Jacques Jaussaud, Hiroyuki Nakamura, and Shuji Mizoguchi. 2013. "Human Resource Management in Asian Subsidiaries: Comparison of French and Japanese MNCs." The International Journal of Human Resource Management 24 (7): 1454-70. https://doi.org/10.1080/09585192.2012.712545Sekiguchi, Tomoki, Fabian Jintae Froese, and Chie Iguchi. 2016. "International Human Resource Management of Japanese Multinational Corporations: Challenges and Future Directions." Asian Business & Management 15(2): 83-109. https://doi.org/10.1057/abm.2016.5Shiraki, Mitsuhide. 2007. Role of Japanese Expatriates in Japanese Multinational Corporations: From the Perspective of the Multinational Internal Labor Market." Working Paper No.42. Tokyo: School of Political Science and Economics, Waseda University.Tagliamonte, Sali A. 2006. Analysing Sociolinguistic Variation. Cambridge: Cambridge University Press. https://doi.org/10.1017/CBO9780511801624Tanimoto, Taffee T. 1958. "Elementary Mathematical Theory of Classification and Prediction." International Business Machines Corp.Törnberg, Anton, and Petter Törnberg. 2016. "Combining CDA and Topic Modeling: Analyzing Discursive Connections Between Islamophobia and Anti-feminism on an Online Forum." Discourse & Society 27(4): 401-422. https://doi.org/10.1177/0957926516634546Tung, Rosalie L. 1984. "Strategic Management of Human Resources in the Multinational Enterprise." Human Resource Management 23(2): 129-143. https://doi.org/10.1002/hrm.3930230204Vayansky, Ike, and Sathish A.P. Kumar. 2020. "A Review of Topic Modeling Methods." Information Systems 94: 101582. https://doi.org/10.1016/j.is.2020.101582Welch, Denice E., and Lawrence S. Welch. 2008. "The Importance of Language in International Knowledge Transfer." Management International Review 48(3): 339-60. https://doi.org/10.1007/s11575-008-0019-7Wong, Heung Wah. 2010. "Why a Globalizing Corporate Culture Still Inhibits Localization of Management; the Yaohan Case." Sangyō Keiei Kenkyū 32(1): 31-48.Wong, May M.L. 1996. "Shadow Management in Japanese Companies in Hong Kong." Asia Pacific Journal of Human Resources 34(1): 95-110. https://doi.org/10.1177/103841119603400106Xiang, Zheng, Qianzhou Du, Yufeng Ma, and Weiguo Fan. 2017. "A Comparative Analysis of Major Online Review Platforms: Implications for Social Media Analytics in Hospitality and Tourism." 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Control, Process Facilitation, and Requirements Change in Offshore Requirements Analysis: The Provider Perspective

Process, technology, and project factors have been increasingly driving organizations to offshore early software development phases, such as requirements analysis. This emerging trend necessitates greater control and process facilitation between client and vendor sites. The effectiveness of control and facilitation has, however, not been examined within the context of requirements analysis and change. In this study, we examine the role of control and facilitation in managing changing requirements and on success of requirements gathering in the Indian offshore software development environment. Firms found that control by client-site coordinators had a positive impact on requirements analysis success while vender site-coordinators did not have similar influence. Process facilitation by client site-coordinators affected requirements phase success indirectly through control. The study concludes with recommendations for research and practice

THE DIMENSIONS OF ORGANIZATIONAL EXCELLENCE IN THE PALESTINIAN HIGHER EDUCATION INSTITUTIONS FROM THE PERSPECTIVE OF THE STUDENTS

This paper aims to study the organizational excellence and the extent of its clarity in the Palestinian universities from the perspective of students. Researchers have used the descriptive and analytical approach and used the questionnaire for data collection and distributed to students in universities. The researchers used a sample stratified random method by the university. The total number of students was (381) and (235) were distributed to identify the study population. (166) questionnaires were recovered with rate of (96.3%). We used statistical analysis (SPSS) program for data entry, processing and analysis. The study reached the following conclusions: that (62.8%) of the study population believe that the availability of "faculty staff" somewhat weak, showed that the number of Academic staff is appropriate to the number of students. The results confirmed that (66.4%) of the study population believe that the suitability "admission policies" is average, showed that the admission policies declared for the students, it is also transparent, the university administration provides orientation programs for newley admitted students. The results showed that (55.4%) of the study population believe that the "Student support" is low in the universities, and (52.8%) of the study population believe that "student activities" in the universities is low. The study found a set of recommendations, including: the establishment of university centers for gifted and talented students, follow their growth and their creations after graduating from college and while working in the sectors of production, and provide college library modern references in all disciplines

New Zealand Building Project Cost and Its Influential Factors: A Structural Equation Modelling Approach

Construction industry significantly contributes to New Zealand's economic development. However, the delivery of construction projects is usually plagued by cost overruns, which turn potentially successful projects into money-losing ventures, resulting in various other unexpected negative impacts. The objectives of the study were to identify, classify, and assess the impacts of the factors affecting project cost in New Zealand. The proposed research model was examined with structural equation modelling. Recognising the lack of a systematic approach for assessing the influencing factors associated with project cost, this study identified 30 influencing factors from various sources and quantified their relative impacts. The research data were gathered through a questionnaire survey circulated across New Zealand construction industry. A total of 283 responses were received, with a 37% response rate. A model was developed for testing the relationship between project cost and the influential factors. The proposed research model was examined with structural equation modelling (SEM). According to the results of the analysis, market and industry conditions factor has the most significant effect on project cost, while regulatory regime is the second-most significant influencing factor, followed by key stakeholders' perspectives. The findings can improve project cost performance through the identification and evaluation of the cost-influencing factors. The results of such analysis enable industry professionals to better understand cost-related risks in the complex environment

A biodiversity jigsaw: A review of current New Zealand legislation and initiatives

Purpose: The purpose of this paper is to review the current legislation and initiatives surrounding biodiversity management, protection and sustainable use related to the New Zealand local government sector. Design/methodology/approach: This paper takes the form of an archival review of the academic databases, legislation and biodiversity related websites to ascertain the current legislation and initiatives in place in New Zealand surrounding biodiversity. Findings: The paper found biodiversity to be managed through a combination of legislation, national policies, strategies, trusts and contestable funds. The majority of biodiversity protection on private land is the responsibility of the 78 local authorities that comprise the local government sector through their administration of the Resource Management Act 1991. Despite the legislative requirement to protect and manage biodiversity the paper confirmed that no statutory framework currently exists to guide biodiversity reporting. Research limitations/implications: This study is limited to New Zealand biodiversity related legislation and initiatives. As such it may not necessarily be applicable to any other jurisdictions. Practical implications:This review illustrates the difficulty that exists in navigating the disjointed legislation and other initiatives relating to biodiversity. This currently hinders the development of framework for reporting on biodiversity by local government. However the development of such a framework is crucial to the conservation and sustainable use of New Zealand’s unique biodiversity for the benefit of current and future generations. Originality/value: This paper adds to the limited literature in the field of biodiversity reporting and extends it to the local government sector in New Zealand

Corporate Social Responsibility and Earnings Reporting

Despite increasing interests on corporate social responsibility (CSR) activities among managers, the relationship between CSR and firm value through earnings reporting quality is still unclear. Absence of a strong positive effect of CSR on firm value has led researchers to believe that CSR is a res ult of a principal-agent issue between shareholders and managers. This study argues CSR represents a corporate culture that influences how a corporation reports its earnings. CSR influ ences earnings reporting ·instead ofearnings reporting drives CSR to delude shareholders. CSR induces better earnings reporting quality, therefore, CSR has an indirect but positive effect on firm value

Integrating Organisational Change Management and Customer Relationship Management in a Casino

This research aims to solve the problem: how can casinos manage organizational change programs, and internal and external customer relationship management (CRM) programs? To find a solution, it uses two stages of qualitative methods: convergent interviewing and case research about four departments of a casino in Australia. After a thorough data analysis of documents and interview data, 12 themes were identified and they led to the development of a model of how organizational change management and CRM can be integrated to improve initiatives in organisations such as casinos. The model has seven core elements: vision, key challenge, objective, measure, strategy, initiative and outcome. A contribution is the development of this evidence-based model of links between the both types of CRM and organisational change management, with an action checklist for managers. Analytic generalisation beyond the research setting was done in this research, but more external validation could be done in future research. Managers could use the checklist of actions about this research\u27s integrated model, to reduce the high failure rate of change initiatives