50,482 research outputs found
Investigating knowledge management factors affecting Chinese ICT firms performance: An integrated KM framework
This is an Author's Accepted Manuscript of an article published in the Journal of Information Systems Management, 28(1), 19 - 29, 2011, copyright Taylor & Francis, available online at: http://www.tandfonline.com/10.1080/10580530.2011.536107.This article sets out to investigate the critical factors of Knowledge Management (KM) which are considered to have an impact on the performance of Chinese information and communication technology (ICT) firms. This study confirms that the cultural environment of an enterprise is central to its success in the context of China. It shows that a collaborated, trusted, and learning environment within ICT firms will have a positive impact on their KM performance
Dimensions of web site credibility and their relation to active trust and behavioural impact
This paper discusses two trends that threaten to undermine the effectiveness of online social marketing interventions: growing mistrust and competition. As a solution, this paper examines the relationships between Web site credibility, target audiences’ active trust and behaviour. Using structural equation modelling to evaluate two credibility models, this study concludes that Web site credibility is best considered a three-dimensional construct composed of expertise, trustworthiness and visual appeal, and that trust plays a partial mediating role between Web site credibility and behavioural impacts. The paper examines theoretical implications of conceptualizing Web sites according to a human credibility model, and factoring trust into Internet-based behavioural change interventions. Practical guidelines suggest ways to address these findings when planning online social marketing interventions
Research on Trust Transfer of Heterogeneous Information Sharing Based on Infomediary
On the condition of G2B(Government to Business) inter-organizational information sharing, vertical information asymmetry takes up dominant position, especially the credit information asymmetry between banks and government departments. As infomediary between them in the case, credit reporting system is constructed to collect and process government information in China. This research discussed the trust transfer of heterogeneous information within credit reporting system using the method of the multiple mediation path analysis. The result shows trust on information source can transfer to the perceived information quality within credit infomediary directly, and its trust can also be transferred by mediators of relevance, completeness, timeliness and accuracy indirectly. This research will play an active role in academic contribution of inter-organizational heterogeneous information sharing
Perceptions of Justice after Recovery Efforts in Internet Purchasing: the Impact on Consumer Trust and Loyalty toward Retailing Sites and Online Shopping in General
The main goal of this paper is to extend the traditional theoretical model of service recovery to the online purchasing environment by investigating the impact of perceptions of justice after recovery efforts toward unsatisfactory Internet purchasing on customer trust and loyalty. The authors develop a theoretical model focusing on interrelationships among complaint handling evaluations, quality of prior experience, familiarity, trust, perceived value and loyalty. To test this model, 3,339 customers from all over Brazil who had been engaged in complaint processes about online purchases within the past 6 months answered an online questionnaire. Findings indicate that interpersonal treatment by the e-retailer improves consumer perceptions of the online recovery process. Consumer trust in the firm's website is strongly influenced by satisfaction with complaint handling, familiarity and the quality of prior experiences with the website, while consumer trust in Internet shopping is mainly affected by familiarity and the quality of prior experiences with Internet purchasing. These two dimensions of trust are distinct and represent discrete facets, as they do not impact each other. Moreover, repurchase intentions and word-of-mouth communication are influenced by consumer trust
Recommended from our members
The relationship between ecrm implementation and eloyalty at different adoption stages of transaction cycle: A conceptual framework and hypothesis
The purpose of this paper is to propose a model for the relationship between eCRM and E-loyalty by
conceptualizing that e-loyalty is influenced by e-satisfaction, e-trust, and multi-dimensional aspects of
eCRM. In order to capture the full picture for this relationship, we attempt to cover the complete
purchase experience by focusing on transaction cycle (Pre-Purchase, A-Purchase, and Post-
Purchase).different Components of eCRM have differing effects on e-loyalty. This study strengthens
the literature by adding different components of eCRM as a possible critical antecedent in the model
of e-loyalty development and attempts to build a stronger holistic model by including eCRM features
Better Patient Privacy Protection with Better Patient Empowerment about Consent in Health Information Exchanges
Since HIPAA laws have permitted broad discretion to Health Information Exchange (HIE) providers, HIEs have configured the patient healthcare consent process to privilege all providers who sign up with the Health Information Exchange with patient health information (PHI) on all consenting patients. This in a sense violates the security principle of “least privilege”. The onus of denying broad based general access for a consenting patient, now resides with the patient. The notion of making the information available to all physicians at all times because they are part of an exchange is not the best practice. Patients empowered with the right information may choose to deny access to their medical records while seeking a second opinion. This research investigates the following questions: How does a more holistic education as opposed to a one-sided message impact patient consent behavior? How does the messaging framework impact the intention to consent under different sharing settings? Utilizing an experimental survey, our results show that the binary setting (share all PHI with all providers) was the least favorable among all participants, while the customized setting was the most favorable
Interoperability, Trust Based Information Sharing Protocol and Security: Digital Government Key Issues
Improved interoperability between public and private organizations is of key
significance to make digital government newest triumphant. Digital Government
interoperability, information sharing protocol and security are measured the
key issue for achieving a refined stage of digital government. Flawless
interoperability is essential to share the information between diverse and
merely dispersed organisations in several network environments by using
computer based tools. Digital government must ensure security for its
information systems, including computers and networks for providing better
service to the citizens. Governments around the world are increasingly
revolving to information sharing and integration for solving problems in
programs and policy areas. Evils of global worry such as syndrome discovery and
manage, terror campaign, immigration and border control, prohibited drug
trafficking, and more demand information sharing, harmonization and cooperation
amid government agencies within a country and across national borders. A number
of daunting challenges survive to the progress of an efficient information
sharing protocol. A secure and trusted information-sharing protocol is required
to enable users to interact and share information easily and perfectly across
many diverse networks and databases globally.Comment: 20 page
Understanding the consumption process through in-branch and e-mortgage service channels: A first-time buyer perspective
This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (////BURA web address here). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.Purpose – The twin aims of this paper are to explore the differences in the consumption process between the traditional in-branch and web-based (e-mortgage) service channels and how the differences relate to any problems identified in the electronic service environment, with respect to information search and product evaluation. Design/methodology/approach – A process-oriented approach comparing the two service channels (in-branch vs e-mortgage) was conducted in two study phases. Data from the e-mortgage process were collected using protocol analysis with 12 first-time buyers (FTBs) applying on a website belonging either to a hybrid or to an internet-only bank. Results of the e-mortgage process were mapped on to stages of the in-branch process, which was captured by observation of six FTB mortgage interviews to determine the level of correspondence and emergent issues. Findings – Support for the FTB in the e-mortgage process was problematic and service provision was found to be product- rather than consumer-oriented. Practical implications – The study highlights the importance of design issues in the electronic service environment for creating confidence in the online advice and information available on home mortgages for FTBs. Originality/value – The paper promotes increased understanding by financial service providers of the characteristics that support the consultative selling process for complex products such as mortgages and inform multichannel retailing
- …