End-of-Life Inventory Problem with Phase-out Returns

We consider the service parts end-of-life inventory problem of a capital goods manufacturer in the final phase of its life cycle. The final phase starts as soon as the production of parts terminates and continues until the last service contract expires. Final order quantities are considered a popular tactic to sustain service fulfillment obligations and to mitigate the effect of obsolescence. In addition to the final order quantity, other sources to obtain serviceable parts are repairing returned defective items and retrieving parts from phase-out returns. Phase-out returns happen when a customer replaces an old system platform with a next generation one and returns the old product to the original equipment manufacturer (OEM). These returns can well serve the demand for service parts of other customers still using the old generation of the product. In this paper, we study the decision-making complications stemming from phase-out occurrence. We use a finite horizon Markov decision process to characterize the structure of the optimal inventory control policy. We show that the optimal policy consists of a time varying threshold level for item repair. Furthermore, we study the value of phase-out information by extending the results to cases with an uncertain phase-out quantity or an uncertain schedule. Numerical analysis sheds light on the advantages of the optimal policy compared to some heuristic policies.spare parts;end-of-life inventory management;phase-out returns

End-of-Life Inventory Problem with Phase-out Returns

We consider the service parts end-of-life inventory problem of a capital goods manufacturer in the final phase of its life cycle. The final phase starts as soon as the production of parts terminates and continues until the last service contract expires. Final order quantities are considered a popular tactic to sustain service fulfillment obligations and to mitigate the effect of obsolescence. In addition to the final order quantity, other sources to obtain serviceable parts are repairing returned defective items and retrieving parts from phase-out returns. Phase-out returns happen when a customer replaces an old system platform with a next generation one and returns the old product to the original equipment manufacturer (OEM). These returns can well serve the demand for service parts of other customers still using the old generation of the product. In this paper, we study the decision-making complications stemming from phase-out occurrence. We use a finite horizon Markov decision process to characterize the structure of the optimal inventory control policy. We show that the optimal policy consists of a time varying threshold level for item repair. Furthermore, we study the value of phase-out information by extending the results to cases with an uncertain phase-out quantity or an uncertain schedule. Numerical analysis sheds light on the advantages of the optimal policy compared to some heuristic policies

End-of-Life Inventory Decisions for Consumer Electronics Service Parts

We consider a consumer electronics (CE) manufacturer’s problem of controlling the inventoryof spare parts in the final phase of the service life cycle. The final phase starts when thepart production is terminated and continues until the last service contract or warranty periodexpires. Placing final orders for service parts is considered to be a popular tactic to satisfy demandduring this period and to mitigate the effect of part obsolescence at the end of the servicelife cycle. To satisfy demand for service in the final phase, previous research focuses on repairingdefective products by replacing the defective parts with properly functioning spare ones.However, for consumer electronic products there is a remarkable price erosion while repaircosts may stay steady over time. As a consequence, this introduces the idea that there mightbe a point in time at which the unit price of the product is lower than repair associated costs.Therefore, it would be more cost effective to adopt an alternative policy to meet demands forservice such as offering customers a replacement of the defective product with a new one orgiving a discount on the next generation of the product. This paper examines the cost trade-offsof implementing alternative policies for the repair policy and develops an exact formulation forthe expected total cost function. Based on this developed cost function we propose policies tosimultaneously find the optimal final order quantity and the time to switch from the repair toan alternative replacement policy. Numerical analysis of a real world case study sheds lightover the effectiveness and advantage of these policies in terms of cost reduction and also yieldsinsights into the quantitative importance of the various cost parameters.consumer electronics;end-of-life inventory control;service parts

Last Time Buy and Control Policies With Phase-Out Returns: A Case Study in Plant Control Systems

This research involves the combination of spare parts management and reverse logistics. At the end of the product life cycle, products in the field (so called installed base) can usually be serviced by either new parts, obtained from a Last Time Buy, or by repaired failed parts. This paper, however, introduces a third source: the phase-out returns obtained from customers that replace systems. These returned parts may serve other customers that do not replace the systems yet. Phase-out return flows represent higher volumes and higher repair yields than failed parts and are cheaper to get than new ones. This new phenomenon has been ignored in the literature thus far, but due to increased product replacements rates its relevance will grow. We present a generic model, applied in a case study with real-life data from ConRepair, a third-party service provider in plant control systems (mainframes). Volumes of demand for spares, defects returns and phase-out returns are interrelated, because the same installed base is involved. In contrast with the existing literature, this paper explicitly models the operational control of both failed- and phase-out returns, which proves far from trivial given the nonstationary nature of the problem. We have to consider subintervals within the total planning interval to optimize both Last Time Buy and control policies well. Given the novelty of the problem, we limit ourselves to a single customer, single-item approach. Our heuristic solution methods prove efficient and close to optimal when validated. The resulting control policies in the case-study are also counter-intuitive. Contrary to (management) expectations, exogenous variables prove to be more important to the repair firm (which we show by sensitivity analysis) and optimizing the endogenous control policy benefits the customers. Last Time Buy volume does not make the decisive difference; far more important is the disposal versus repair policy. PUSH control policy is outperformed by PULL, which exploits demand information and waits longer to decide between repair and disposal. The paper concludes by mapping a number of extensions for future research, as it represents a larger class of problems.spare parts;reverse logistics;phase-out;PUSH-PULL repair;non stationary;Last Time Buy;business case

An inventory control project in a major Danish company using compound renewal demand models

We describe the development of a framework to compute the optimal inventory policy for a large spare-parts’ distribution centre operation in the RA division of the Danfoss Group in Denmark. The RA division distributes spare parts worldwide for cooling and A/C systems. The warehouse logistics operation is highly automated. However, the procedures for estimating demands and the policies for the inventory control system that were in use at the beginning of the project did not fully match the sophisticated technological standard of the physical system. During the initial phase of the project development we focused on the fitting of suitable demand distributions for spare parts and on the estimation of demand parameters. Demand distributions were chosen from a class of compound renewal distributions. In the next phase, we designed models and algorithmic procedures for determining suitable inventory control variables based on the fitted demand distributions and a service level requirement stated in terms of an order fill rate. Finally, we validated the results of our models against the procedures that had been in use in the company. It was concluded that the new procedures were considerably more consistent with the actual demand processes and with the stated objectives for the distribution centre. We also initiated the implementation and integration of the new procedures into the company’s inventory management systemBase-stock policy; compound distribution; fill rate; inventory control; logistics; stochastic processes

Dynamic buy-back for product recovery in end-of-life spare parts procurement

The efficient supply of spare parts is of prime concern for OEMs. Next to the traditional spare parts sources in form of final order and remanufacturing, the option to buy back broken products prevents the OEM from fulfilling his spare parts availability obligation in the end-of-life phase and increases his ability to remanufacture. This contribution seeks to identify optimal buy-back strategies for different settings regarding information availability and buy-back flexibility. A numerical study analyzes circumstances under which buy-back is especially beneficial for the OEM.Inventory Management, Spare Parts Management, Reverse Logistics, Buy-back

An approach to market analysis for lighter than air transportation of freight

An approach is presented to marketing analysis for lighter than air vehicles in a commercial freight market. After a discussion of key characteristics of supply and demand factors, a three-phase approach to marketing analysis is described. The existing transportation systems are quantitatively defined and possible roles for lighter than air vehicles within this framework are postulated. The marketing analysis views the situation from the perspective of both the shipper and the carrier. A demand for freight service is assumed and the resulting supply characteristics are determined. Then, these supply characteristics are used to establish the demand for competing modes. The process is then iterated to arrive at the market solution

A modular hybrid simulation framework for complex manufacturing system design

For complex manufacturing systems, the current hybrid Agent-Based Modelling and Discrete Event Simulation (ABM–DES) frameworks are limited to component and system levels of representation and present a degree of static complexity to study optimal resource planning. To address these limitations, a modular hybrid simulation framework for complex manufacturing system design is presented. A manufacturing system with highly regulated and manual handling processes, composed of multiple repeating modules, is considered. In this framework, the concept of modular hybrid ABM–DES technique is introduced to demonstrate a novel simulation method using a dynamic system of parallel multi-agent discrete events. In this context, to create a modular model, the stochastic finite dynamical system is extended to allow the description of discrete event states inside the agent for manufacturing repeating modules (meso level). Moreover, dynamic complexity regarding uncertain processing time and resources is considered. This framework guides the user step-by-step through the system design and modular hybrid model. A real case study in the cell and gene therapy industry is conducted to test the validity of the framework. The simulation results are compared against the data from the studied case; excellent agreement with 1.038% error margin is found in terms of the company performance. The optimal resource planning and the uncertainty of the processing time for manufacturing phases (exo level), in the presence of dynamic complexity is calculated