Introduction to Managing Platforms and Ecosystems Minitrack

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The Digital Supply Chain of the Future: Technologies, Applications and Business Models

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Institutionalizing Analytic Data Sharing in SME Ecosystems – A Role-Based Perspective

There is a variety of reasons that sharing data among Small and Medium-Sized Enterprises (SMEs) carries business potential, particularly for analyti-cal applications. But outside a few niche domains, the number of success stories for data sharing is rather modest. Based on a qualitative study and first experiences from a research project with pilot im-plementations, we argue that this is mainly due to a lack of an institutionalized governance structure: Founding a separate legal entity for data sharing and analysis can address core concerns regarding sharing valuable data assets. However, this requires a well-calibrated set of defined roles for the in-volved partners. Based on our results we propose a first concept on delineating and mapping out those roles

From knowledge co-creation to value co-creation and beyond: challenging global emergency in smart service systems.

The study seeks to investigate the impact of pandemic on teaching and learning processes involved in Higher Education (HE) by analysing the way in which knowledge exchange and value co-creation are reframed through ICTs and technology. The adoption of the interpretative lens of Service Science permits to reread HE as a smart service system. The empirical research, based on content analysis as an inquiry, analyses: 1) the transformations introduced in technology adoption, information sharing, knowledge and value co-creation to comply with the disruption “imposed” by the the sanitary emergency; 2) the way in which this transformation can introduce novelties in Higher education system. The results identify the different drivers for value and knowledge co-creation that can be implemented in technology-enhanced teaching and learning and the different novelties that can be generated from the emergence of innovation

How Well Do Service Concepts Apply to Digital Services and Service Digitalization?

This paper explores the extent to which typical service concepts apply to digital service (DS) and service digitalization. It defines service, service systems, digital, digitalization, digital objects, digital agents, digital service, and service digitalization. Application of those definitions to four real world cases explores how well concepts from the service literature describe DS and service digitalization

Examining potential benefits and challenges associated with the Internet of Things integration in supply chains

Purpose The Internet of Things (IoT) is expected to have a huge impact on businesses and, especially, the way we think about supply chain management. However, there is still a paucity of studies on the impact of IoT adoption on supply chains and on different aspects of the business in general. The research aims to examine the perception of the academic community of the impact of the Internet of Things (IoT) adoption in organizational supply chains with a view to verify potential key benefits and challenges existent in the literature. The research presents the impact on an organization along with the impact across its entire supply chain. Design/methodology/approach Data was collected through the use of an online survey and 87 participants completed the survey. Participants were mainly from the academic community and were university scholars based in different countries located in six continents. Participants were authors, or co-authors, of academic papers published in the Decision Science Institute 2015 and 2016 annual conference proceedings, the 21st International Symposium of Sustainable Transport and Supply Chain Innovations, the Supply Chain Management : An International Journal 2016 issues, and the Operations and Supply Chain Management : an International Journal 2016 issues. Findings We were able to confirm the significance of some of the examined potential benefits to individual organizations and their entire supply chains. However, the study identified other potential benefits that were not seen as a direct impact of IoT adoption. Most of the examined potential benefits were found to contribute to a number of critical success factors for implementing successful supply chain management. We were also able to confirm that some of the examined potential challenges were still perceived as key hinders to IoT adoption but examined potential challenges were not seen as hurdles to IoT adoption. Originality/value To our best knowledge, this is the first study of its kind. Although some literature attempted to provide an overview about the IoT management, no study has specifically explored potential benefits and challenges related to the adoption of IoT in supply chains and ranked them based on their significance. The results can be beneficial to; academic scholars interested in the researched topic, business professionals, organizations within different sectors, and any other party interested in understanding more about the impact of adopting IoT on supply chain management

Digital Service: Technological Agency in Service Systems

This paper defines digital service in the context of technologically enhanced value co-creation between service system entities. Progress in digitalization and Artificial Intelligence (AI) is increasing the relative share of technologically enhanced value co-creation between service system entities (e.g., people, companies, nations). Highly automated technical systems increasingly act as autonomous agents, on behalf of service providers, in value co-creation interactions with the system users. Sufficient conceptualization, abstractions and modeling paradigms for research and development of this type of value co-creation are absent from the literature and introduced in this paper. The main contribution of the paper is introduction and definition of digital service and digital service membrane as fundamental concepts in service science and service systems, with directions for future research on the topic

Boosting Innovation for the Development of Smart-Service Factories of the Future: The Cases of the Federal State of Vorarlberg and its Neighbouring Regions

Factory of the Future is an initiative of the European Commission. It is highly narrative and describes the transformation of “ordinary” manufacturing operations and structures to fully-integrated cyber-physical manufacturing systems. Basing on case study research performed in the greater area of Vorarlberg, this article aims to explore how Small and Medium Enterprises (SMEs) in the field of manufacturing can evolve to smart-service Factories of the Future. It takes a mixed-methods approach with quantitative research (questionnaire) and qualitative case study interviews and provides findings about three main topics in service system engineering: “transformation of an operational need into a description of system performance parameters”, “integration of related technical parameters and assurance of compatibility of all physical, functional and program interfaces” and “integration of reliability, maintainability, safety, survivability, human and other such factors”. As it turns out, increased servitization measures, service management, service performance and service quality by development of service-oriented architectures (SOA) are key to evolve to a smart-service Factory of the Future

Promoting Resilience of the Nigerian Aviation Industry Through Management Information System Capability: A Conceptual Model

Organisational resilience commands the attention of scholars and industry gatekeepers due to its attendant outcomes, which include competitiveness, growth, innovativeness and the ability to rebound from crises; and thrive on the edge of a complex and tumultuous business environment. Several studies have been conducted on the nexus between various constructs and organisational resilience. However, there is scant literature that illuminates the path between management information system capability and organisational resilience. Moreover, the concept of resilience has suffered from semantic pluralism, thereby leading to a confusing maze of measures. This paper distills the concept of resilience from literature and concludes that anticipatory ability, robustness, adaptability and agility capture the nuances of organisational resilience. Finally, this paper proposes a theorising logic that infrastructural operation capability, systems development capability, service support maturity and managerial skills are facets of management information system capability which holds the promise of amplifying the resilience of the Nigerian Aviation Industry. The theorising logic of this paper is presented as a conceptual model which opens several windows for testing. Keywords: Management information system capability, organisational resilience, Nigerian aviation industr