User Satisfaction in the Internet-Anchored Workplace: An Exploration Study

Empirical research on the impact of the Internet on work life is in its infancy. We report the results of an empirical study of the relationships among user satisfaction, job satisfaction changes, user’s behavior (training, experience, and system usage) and demographics (age, gender, and organizational position) in the Internet-anchored workplace. Respondents who report higher levels of user satisfaction with the Internet also report that the Internet has increased their satisfaction with their jobs. Those who report more training, experience and usage and are younger also report higher levels of user satisfaction. Interestingly, there are no differences in user satisfaction reported by men and women. Respondents report more positive changes in job satisfaction with higher levels of Internet experience and time of use. Based on the results recommendations are made for managers and suggestions for future research are given

Does the Internet make people happier ?

As people are spending more time online, it is important to evaluate the impact of Internet use on individual well-being. Internet use yields direct utility and economic returns (e.g. better job, higher productivity) that may increase life satisfaction. But the Internet might also have detrimental effects (addiction, social isolation, e.g.). This paper empirically examines the relation between Internet use and subjective well-being. Using Luxemburgish data from a European social survey, we find evidence that non users are less satisfied in their life than Internet users. This result holds when we control for socio-demographic characteristics, social capital, values and beliefs, and health and income. Moreover, the positive influence of Internet use is stronger for low income and young individuals. These findings suggest that public policy aiming to reduce the digital divide are socially desirableInternet, happiness, well-being, digital divide, social capital, social values

Email Utilization By University Employees And Its Relationship To Job Satisfaction

The use of technology, such as electronic mail and the Internet, is becoming the norm in many workplaces. This is especially true in academic workplaces. The present study examined several issues related to electronic mail use and job satisfaction for employees within a higher education workplace. Results of the study found that administrative level employees both sent and received more email than non-administrative level staff. Job satisfaction was not found to be related to the amount of email sent or received. No difference in job satisfaction was found between employees at the main campus versus regional locations, nor was there a difference in job satisfaction between those employees who were supervised primarily via email and those who had in-person supervision. Results of this study help to clarify the role electronic mail plays in the workplace behavior and attitudes of higher education employees. This study also updates older research that found lower levels of job satisfaction in employees receiving e-supervision. The present study found no such differences, perhaps indicating a change in how employees experience e-supervision. Future researchers are urged to continue study examining how electronic technologies influence workplace attitudes and behaviors. While this study focused on email usage, other studies could examine Internet usage or focus on the integration of new technologies into the academic workplace

Job Satisfaction And Professional Employees\u27 Perceptions Of Ict Use

Using data from the Pew Internet & American Life Project\u27s 2008 Networked Workers Survey (N = 306), this study evaluates the relationship between professional employees\u27 perceptions of information and communications technology (ICT) use and job satisfaction. The differential salience approach guides this research by highlighting the importance of resources and demands to employees\u27 experiences at work. Descriptive statistics reveal that professional employees perceive ICT as both a resource and demand. Bivariate correlations and OLS regression demonstrate a statistically significantly association between job satisfaction and ICT as a resource and demand. ICT as a resource is positively associated with job satisfaction while ICT as a demand is negatively associated with job satisfaction. Implications, limitations, and suggestions for future areas of research are discussed

Behavioral Factors Affecting Internet Abuse in the Workplace – An Empirical Investigation

Internet abuse in the workplace refers to employee’s use of Internet provided by the organization for non-workrelated purpose. It has not only resulted in productivity loss, bandwidth waste and legal liability, it also exposed organizations’ information systems to a host of new security threats. To gain a better understanding of the factors influencing Internet abuse behavior in the workplace, this study applied the Theory of Interpersonal Behavior proposed by Triandis and investigated the effects of job satisfaction, affect, social factors, perceived consequences, habit and facilitating conditions on Internet abuse intention and behavior. Results indicated that all factors are significant at 0.05 level. Affect, social factors and habit have the greatest influence on Internet abuse intention and behavior. An interesting result is that employees with higher level of job satisfaction have a more positive affect towards Internet abuse. Implications for Internet security management are discussed

Information Technology Accessibility, Utilization and Academic Staff Job Satisfaction at Covenant~University, Nigeria.

Job satisfaction may not necessarily be contingent upon availability, accessibility and utilization of facilities, especially technology. This is why this study investigated the relationship among information technology (IT) accessibility, utilization and job satisfaction by academic staff of Covenant University, Nigeria. Ex-post factor research design was adopted. Using the stratified proportionate random sampling technique, data were gathered from the academic staff in the three colleges and the University Library using a questionnaire tagged information technology and job satisfaction questionnarie ITJSQ (α=0.72). 175 questionnaire were retrieved from the respondents out of 220 administered to a population of 300 respondents. This represent 58.3% response rate. The study found that the IT resources with high accessibility levels were internet (x=3.62; SD=1.13) computers (x=3.61;SD=0.92) CD-ROM and Online databases (x=2.72;SD=1.32) printers (x=2.51;SD=1.41) audio- visuals (x=2.46;SD=1.29) and local area network (x=2.26;SD=1.48).It also revealed high IT utilization levels in internet (x=3.46;SD=1.07) computers (x=3.17;SD=1.05) photocopiers(x=2.63;SD=1.07) Online/CD-ROM databases (x=2.47;SD=1.23)audio-visuals (x=2.25;SD=1.27) and printers (x=2.19;SD=1.43). IT accessibility and utilization by the academic staff had no significant relationship with job satisfaction (r=-0.071;p>0.05) and (r=0.102;P>0.05) respectively. The study recommends improved access and use of IT resources, efficient feedback mechanism, promotion of academic culture and participatory managemen

Information technology availability, use and job satisfaction of academic Staff at Tai Solarin University of Education, Nigeria: A Correlative study

Job satisfaction may not necessarily be contingent upon availability, accessibility and utilization of facilities, especially technology. This is why this study investigated the relationship among information technology (IT) availability, utilization and job satisfaction by academic staff of Tai Solarin University of Education (TASUED), Nigeria. Ex-post facto research design was adopted. Using the stratified proportionate random sampling technique, data were gathered from the academic staff in the four colleges and the University Library using a questionnaire tagged information technology and job satisfaction questionnaire ITJSQ (α=0.72); 214 questionnaires were retrieved from the respondents out of 286 administered to a population of 286 respondents. This represent 75% response rate. The study found that the IT resources available were internet (x=3.62; SD=1.13) computers (x=3.61; SD=0.92) CD-ROM and Online databases (x=2.72; SD=1.32) printers (x=2.51; SD =1.41) audio visuals (x=2.46; SD=1.29) and local area network (x=2.26; SD=1.46). It also revealed high IT utilization levels for internet (x=3.46; SD=1.07) computers (x=3.17; SD=1.05) photocopiers (x=2.63; SD=1.07) Online/CD-ROM databases (x=2.47; SD=1.23) audio-visuals (x=2.25; SD=1.27) and printers (x=2.19; SD=1.43). IT availability and utilization by the academic staff had no significant relationship with job satisfaction (r=-0.071; p>0.05) and (r=0.102; P>=0.05) respectively. The study recommends improved access and use of IT resources, effici

Cyberloafing Ditinjau Dari Kontrol Diri Dan Kepuasan Kerja

Abstract   Cyberloafing is the behavior of employees to use the company or private internet, for activities that have nothing to do with work and are carried out during working hours. Studying cyberloafing behavior is considered very important considering the internet is a daily necessity in carrying out daily tasks so it becomes important to minimize, prevent or even eliminate the factors that cause cyberloafing behavior. This study aims to empirically analyze the effect of self control and job satisfaction on cyberloafing behavior. This research was conducted at the Ministry of Manpower of the Republic of Indonesia. This type of research is quantitative, sampling in this study using purposive sampling techniques. Methods of data collection using questionnaires and interviews. Data were analyzed using multiple linear regression. Based on the analysis results, the following findings are obtained: (1) simultaneously self control and job satisfaction have a negative and significant effect on cyberloafing behavior, (2) partially self control has a negative and significant effect on cyberloafing behavior, (3) partial satisfaction work has a negative and significant effect on cyberloafing.   Keywords: Self Control, Job Satisfaction, Cyberloafing   Abstrak   Cyberloafing adalah perilaku karyawan dalam menggunakan fasilitas internet perusahaan atau pribadi, untuk aktivitas yang tidak ada kaitannya dengan pekerjaan dan dilakukan selama jam kerja. Mempelajari perilaku Cyberloafing dinilai sangat penting mengingat internet merupakan kebutuhan sehari-hari dalam menjalankan tugas sehingga menjadi penting untuk meminimalkan, mencegah atau bahkan menghilangkan faktor-faktor penyebab perilaku Cyberloafing. Penelitian ini bertujuan untuk menganalisis secara empiris pengaruh pengendalian diri dan kepuasan kerja terhadap perilaku Cyberloafing. Penelitian ini dilakukan di Kementerian Tenaga Kerja Republik Indonesia. Jenis penelitian ini adalah kuantitatif, teknik pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling. Metode pengumpulan data menggunakan kuesioner dan wawancara. Analisis data menggunakan regresi linier berganda. Berdasarkan hasil analisis diperoleh temuan sebagai berikut: (1) secara bersama-sama kontrol diri dan kepuasan kerja berpengaruh negatif dan signifikan terhadap perilaku cyberloafing, (2) secara parsial kontrol diri berpengaruh negatif dan signifikan terhadap perilaku cyberloafing, (3) kepuasan kerja secara parsial berpengaruh negatif dan signifikan terhadap cyberloafing.   Kata Kunci: Kontrol Diri, Kepuasan Kerja, Cyberloafin

Availability and Influence of Electronic Resources Usage on Job Satisfaction among Publishing Staff in South-west Nigeria.

This study established the extent to which first generation publishing houses in South-west Nigeria have integrated modern electronic resources into the industry. Further, it investigated the degree of usage of electronic resources among the two major production staff in publishing houses. It also correlated the availability of electronic resources with job satisfaction among the staff. The outcome of the study revealed that the level of electronic resources availability was rated high at 130(86.7%) and 118(78.7%) through internet access and search engines respectively. It also revealed that the level of e-information use by staff in publishing firms is rated high at 96(64.0%) and 82(54.7%), in the areas of content pages in electronic journals and content pages of new pages in the e-library respectively. Finally, it established the level of job satisfaction among staff in publishing firms in South-west, Nigeria as follows; 78(52.0%), 27(36.0%) and 80(53.3%), which are ratings for being able to do the job without feeling its morally wrong, the chance for other workers to look to me for direction and being able to do things that don’t go against my conscience very satisfied, respectively. This research recommends that publishers must understand that using new technologies can give companies an edge. New technologies can result in employees “working smarter” as well as providing high-quality products and more efficient services to customers. Also, work, training, programmes and reward systems often need to be reconfigured to support employees’ use of new technology, hence, improving satisfaction in their jobs

An Investigation Of A Rural Community College Meeting The Needs Of Nontraditional Students

This study’s general purpose was to examine nontraditional students’ satisfaction with services provided by community colleges. A survey was administered to 81 Coahoma Community College students who identified themselves as nontraditional students. The Nontraditional Students’ Satisfaction survey was designed to examine the needs and satisfaction of nontraditional students. The nontraditional students at Coahoma Community College deemed getting information on financial aid opportunities, studying and test taking, computers and Internet use, job opportunities in their majors and academic tutoring as most important. The nontraditional students at Coahoma Community College deemed getting information on campus events and/or campus job opportunities as least important. In addition, the nontraditional students deemed getting advice on careers, getting advice on choosing courses, taking an active part in what goes on in their classes, having one place to go for general questions and problems, and having access to campus services and offices and/or on weekends as most important. The nontraditional students indicated participating in social activities on campus and being involved in extracurricular activities such as clubs, organizations, and student government as least important. Overall, the research data indicated that nontraditional students were satisfied with the services provided by Coahoma Community College. The nontraditional students were more satisfied with the opportunities to take an active part in what goes on in classes and instructors’ availability outside of classes. The findings suggested that there was no significant relationship between nontraditional students encountering problems and their expressions of satisfaction