A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. 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Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. 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Cell Formation Heuristic Procedure Considering Production Data

[EN] Manufacturing cell formation is one of foremost, and critical aspect of any manufacturing cell design problem. A large number of cell formation methods are developed and still counting. Consideration of production data in cell formation makes these methods more complex and tedious. In this paper an attempt has been made to develop a simple, easy to understand and implement cell formation procedure, having the capability to handle production data viz. operation sequence, production volume, and inter-cell movement cost simultaneously. The results obtained from proposed procedures are in tune with some highly complex methods, which validates the performance of proposed procedure. To demonstrate its ability to handle other production parameters with little modifications, a modification for consideration to part processing cost in addition to above mentioned production data is developed and explained. Towards the end the procedure to handle alternate process plans in conjugation with production data by the proposed cell formation procedure is also discussed.Kumar, S.; Sharma, RK. (2014). Cell Formation Heuristic Procedure Considering Production Data. International Journal of Production Management and Engineering. 2(2):75-84. doi:10.4995/ijpme.2014.2078SWORD758422Ahi, A., Aryanezhad, M. B., Ashtiani, B., & Makui, A. (2009). A novel approach to determine cell formation, intracellular machine layout and cell layout in the CMS problem based on TOPSIS method. Computers & Operations Research, 36(5), 1478-1496. doi:10.1016/j.cor.2008.02.012Arkat, J., Hosseinabadi Farahani, M., & Hosseini, L. (2011). Integrating cell formation with cellular layout and operations scheduling. The International Journal of Advanced Manufacturing Technology, 61(5-8), 637-647. doi:10.1007/s00170-011-3733-4Beaulieu, A., Ait-Kadi, D., & Gharbi, A. (1993). Heuristic for Flexible Machine Selection Problems. 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International Journal of Production Research, 36(1), 157-180. doi:10.1080/002075498193985Jie Lian, Chen Guang Liu, Wen Juan Li, Steve Evans, Yong Yin, (2013), Formation of independent manufacturing cells with the consideration of multiple identical machines, International journal of production research, Kim, C. O.,Baek, J. G., Baek, J. K., (2004), A two-phase heuristic algorithm for cell formation problems considering alternative part routes and machine sequences, International Journal of Production Research, 42:18, 3911-3927,Krushinsky, D., & Goldengorin, B. (2012). An exact model for cell formation in group technology. Computational Management Science, 9(3), 323-338. doi:10.1007/s10287-012-0146-2Kumar, L. (2008). Part-machine group formation with operation sequence, time and production volume. International Journal of Simulation Modelling, 7(4), 198-209. doi:10.2507/ijsimm07(4)4.113Lokesh, K., & Jain, P. K. (2010). 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Knowledge, Promotional Events, and the Contribution of Clustering to Innovation

This is an author's accepted manuscript of an article published in: “Journal of Promotion Management"; Volume 21, Issue 4, 2015; copyright Taylor & Francis; available online at: http://dx.doi.org/10.1080/10496491.2015.1051407This research provides insight on the mechanisms through which knowledge acquired through promotional events and through spatial co-location simultaneously sustains firm s innovation. Applying the concept of temporary clusters to promotional events, we simultaneously test how internal resources mediating effect and promotional events moderating role affect innovation in clusters. Regression analyses with nonparametric bootstrapping and a large sample of Spanish clusters confirm the synergies derived from the combination of internal resources, local relationships, and complementary foreign events. Although extra-cluster linkages increase this effect, synergies creation requires attendance to international exhibitions or conventions. Valuable implications for practitioners and policy makers are discussed.Belso Martínez, JA.; Mas Verdú, F.; Roig Tierno, H. (2015). Knowledge, Promotional Events, and the Contribution of Clustering to Innovation. Journal of Promotion Management. 21(4):504-515. doi:10.1080/10496491.2015.1051407S504515214Asheim, B. T., & Isaksen, A. (2002). The Journal of Technology Transfer, 27(1), 77-86. doi:10.1023/a:1013100704794Autant-Bernard, C., Billand, P., Frachisse, D., & Massard, N. (2007). Social distance versus spatial distance in R&D cooperation: Empirical evidence from European collaboration choices in micro and nanotechnologies. Papers in Regional Science, 86(3), 495-519. doi:10.1111/j.1435-5957.2007.00132.xBathelt, H., Malmberg, A., & Maskell, P. (2004). Clusters and knowledge: local buzz, global pipelines and the process of knowledge creation. Progress in Human Geography, 28(1), 31-56. doi:10.1191/0309132504ph469oaBathelt, H., & Schuldt, N. (2008). 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The micro-determinants of meso-level learning and innovation: evidence from a Chilean wine cluster. Research Policy, 34(1), 47-68. doi:10.1016/j.respol.2004.10.008Hervas-Oliver, J.-L., & Albors-Garrigos, J. (2008). The role of the firm’s internal and relational capabilities in clusters: when distance and embeddedness are not enough to explain innovation. Journal of Economic Geography, 9(2), 263-283. doi:10.1093/jeg/lbn033Lagendijk, A., & Lorentzen, A. (2007). Proximity, Knowledge and Innovation in Peripheral Regions. On the Intersection between Geographical and Organizational Proximity. European Planning Studies, 15(4), 457-466. doi:10.1080/09654310601133260Ling-yee, L. (2006). Relationship learning at trade shows: Its antecedents and consequences. Industrial Marketing Management, 35(2), 166-177. doi:10.1016/j.indmarman.2005.03.006Lorentzen, A. (2007). The Geography of Knowledge Sourcing—A Case Study of Polish Manufacturing Enterprises. European Planning Studies, 15(4), 467-486. doi:10.1080/09654310601133252Markusen, A. (1996). Sticky Places in Slippery Space: A Typology of Industrial Districts. Economic Geography, 72(3), 293. doi:10.2307/144402McCann, B. T., & Folta, T. B. (2011). Performance differentials within geographic clusters. Journal of Business Venturing, 26(1), 104-123. doi:10.1016/j.jbusvent.2009.04.004Palumbo, F., & Herbig, P. A. (2002). Trade Shows and Fairs. Journal of Promotion Management, 8(1), 93-108. doi:10.1300/j057v08n01_09Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007). Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions. Multivariate Behavioral Research, 42(1), 185-227. doi:10.1080/00273170701341316Ramírez-Pasillas, M. (2008). Resituating Proximity and Knowledge Cross-fertilization in Clusters by Means of International Trade Fairs. European Planning Studies, 16(5), 643-663. doi:10.1080/09654310802049158Ramírez-Pasillas, M. (2010). International trade fairs as amplifiers of permanent and temporary proximities in clusters. Entrepreneurship & Regional Development, 22(2), 155-187. doi:10.1080/08985620902815106Rinallo, D., & Golfetto, F. (2011). Exploring the Knowledge Strategies of Temporary Cluster Organizers: A Longitudinal Study of the EU Fabric Industry Trade Shows (1986-2006). Economic Geography, 87(4), 453-476. doi:10.1111/j.1944-8287.2011.01127.xRychen, F., & Zimmermann, J.-B. (2008). Clusters in the Global Knowledge-based Economy: Knowledge Gatekeepers and Temporary Proximity. Regional Studies, 42(6), 767-776. doi:10.1080/00343400802088300Tafesse, W., & Korneliussen, T. (2012). Managing Trade Show Campaigns: Why Managerial Responsibilities Matter? Journal of Promotion Management, 18(2), 236-253. doi:10.1080/10496491.2012.668434Tanner, J. F., & Chonko, L. B. (2002). Using Trade Shows Throughout the Product Life Cycle. Journal of Promotion Management, 8(1), 109-125. doi:10.1300/j057v08n01_10Torre, A. (2008). On the Role Played by Temporary Geographical Proximity in Knowledge Transmission. Regional Studies, 42(6), 869-889. doi:10.1080/00343400801922814Wolfe, D. A., & Gertler, M. S. (2004). Clusters from the Inside and Out: Local Dynamics and Global Linkages. Urban Studies, 41(5-6), 1071-1093. doi:10.1080/00420980410001675832Wood, E. H. (2009). Evaluating Event Marketing: Experience or Outcome? Journal of Promotion Management, 15(1-2), 247-268. doi:10.1080/1049649090289258

Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach

[EN] The packaging industry in India is predicted to grow at 18% annually. In recent years Packaging becomes a potential marketing tool. The marketer should design the packaging of high quality from customer perspective.  As the research in the area of packaging is very few, study of quality attributes of Packaging is the need of the hour and inevitable. An empirical research was conducted by applying Kano Model. The researcher is interested to find out the perception of the customers on 22 quality attributes of packaging. 500 respondents which were selected randomly were asked about their experience of packing on everyday commodities through a well-structured questionnaire.  The classification of attribute as must-be quality, one-dimensional quality, attractive quality, indifferent quality and reverse quality was done by three methods. Marketer should make a note of it and prioritise the attributes for customer satisfaction.Dash, SK. (2021). Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach. International Journal of Production Management and Engineering. 9(1):57-64. https://doi.org/10.4995/ijpme.2021.13683OJS576491Bakhitar, A.,Hannan, A., Basit, A., Ahmad, J.(2015). Prioritization of value based services of software by using AHP and fuzzy KANO model. International Conference on Computational and Social Sciences, 8, 25- 27.Basfirinci, C., Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model. Journal of Air Transport Management, 42(1), 239-48. https://doi.org/10.1016/j.jairtraman.2014.11.005Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M., Walden, D. (1993). Kano's methods for understanding customer-defined quality. The Center for Quality of Management Journal, 2(4), 2-36.Brown, G.H. (1950). Measuring consumer attitudes towards products. Journal of Marketing, 14(5), 691-98. https://doi.org/10.1177/002224295001400505Chaudha, A., Jain, R., Singh, A.R., Mishra, P.K. (2011). Integration of Kano's Model into Quality Function Deployment (QFD). Journal Advice Manufacture Technology, 53, 689-698. https://doi.org/10.1007/s00170-010-2867-0Cole, R.E. (2001). From continuous improvement to continuous innovation. Quality Management Journal, 8(4), 7-21. https://doi.org/10.1080/10686967.2001.11918977Dash, S.K. (2019). Application of Kano Model in Identifying Attributes. A Case Study on School Bus Services. International Journal of Management Studies, 6(1), 31-37. https://doi.org/10.18843/ijms/v6i1(3)/03Dziuba, S.T., Śron, B. (2014). FAM-FMC system as an alternative element of the software used in a grain and flour milling enterprise. Production Engineering Archives, 4(3),29-31. https://doi.org/10.30657/pea.2014.04.08Ernzer, M., Kopp, K.(2003). Application of KANO method to life cycle design. IEEE Proceedings of Eco Design: Third International Symposium on Environmentally Conscious De-sign and Inverse Manufacturing, Tokyo Japan, December 8-11, 383-389. https://doi.org/10.1109/ECODIM.2003.1322697Feigenbaum, A.V. (1991).Total Quality Control. McGraw-Hill. Fundin, A., Nilsson, L. (2003). Using Kano's theory of attractive quality to better understand customer satisfaction with e-services. Asian Journal on Quality, 4(2), 32-49. https://doi.org/10.1108/15982688200300018Friman, M., Edvardsson, B. (2003). A content analysis of complaints and compliments. Managing Service Quality, 13(1), 20-26. https://doi.org/10.1108/09604520310456681Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.Hanan, M., Karp, P. (1989). Customer satisfaction, how to maximise, measure and market your company's "ultimate product". AMACOM.Herzberg, F., Bernard, M., Snyderman, B.B. (1959). The Motivation to Work. John Wiley and Sons.Hoch, S.J., Ha, Y.W. (1986). Consumer learning: advertising and the ambiguity of product experience. Journal of Consumer Research, 13, 221-33.https://doi.org/10.1086/209062Johnson, M.D., Nilsson, L. (2003). The Importance of Reliability and Customization from Goods to Services. Quality Management Journal, 10(1), 8-19. https://doi.org/10.1080/10686967.2003.11919049Kano, N., Seraku, N., Takahashi, F., Tsuji, S. (1984). Attractive Quality and Must-Be Quality. Journal of the Japanese Society for Quality Control, 41, 39-48.Kapalle, P.K, Lehmann, D.R. (1995). The effects of advertised and observed quality on expectations about new product quality. Journal of Marketing Research, 32(8), 280-90. https://doi.org/10.1177/002224379503200304Lee, M.C., Newcomb, J.F. (1997). Applying the Kano methodology to meet customer requirements: NASA's microgravity science program. Quality Management Journal, 4(3), 95-110. https://doi.org/10.1080/10686967.1997.11918805Löfgren, M. (2005). Winning at the first and second moments of truth: An exploratory study. Journal of Service Theory and Practice, 15(1), 102-15. https://doi.org/10.1108/09604520510575290Löfgren, M., Witell, L. (2005). Kano's Theory of Attractive Quality and Packaging. Quality Management Journal, 12(3), 7-20. https://doi.org/10.1080/10686967.2005.11919257Matzler, K., Hinterhuber, H.H., Bailom, F., Sauerwein, E. (1996). How to delight your customers. Journal of Product & Brand Management, 5(2), 6-18. https://doi.org/10.1108/10610429610119469Miarka, D., Żukowska, J., Siwek, A., Nowacka,A., Nowak, D. (2015). Microbial hazards reduction during creamy cream cheese production. Production Engineering Archives, 6(1), 39-44. https://doi.org/10.30657/pea.2015.06.10Nelson, P. (1970), Information and consumer behaviour. Journal of Political Economy, 78, 311-29. https://doi.org/10.1086/259630Nilsson-Witell, L, Fundin, A. (2005). Dynamics of service attributes: a test of Kano's theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168. https://doi.org/10.1108/09564230510592289Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science Journal, 25(2), 154-61. https://doi.org/10.1007/BF02894351Parasuraman, A., Colby, C.L. (2001). Techno-Ready Marketing. Free Press.Qiting, P., Uno, N., Kubota, Y. (2013). Kano Model Analysis of Customer Needs and Satisfaction at the Shanghai Disneyland. In Proceedings of the 5th Intl Congress of the Intl Association of Societies of Design Research, Tokyo, Japan. http://design-cu.jp/iasdr2013/papers/1835-1b.pdf Accessed on January 2021.Sauerwein, E., Bailom, F., Matzler, K., Hinterhuber, H.H. (1996). The Kano Model: How to delight your Customers. Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313-327. https://is.muni. cz/el/econ/podzim2009/MPH_MAR2/um/9899067/THE_KANO_MODEL_-_HOW_TO_DELIGHT_YOUR_CUSTOMERS.pdfShewhart, W.A. (1931). Economic Control of Quality of Manufactured Product. D. Van Nostrand Company, Inc.Underwood, R.L., Klein, N.M. (2002). Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10(4), 58-68. https://doi.org/10.1080/10696679.2002.11501926Underwood, R.L. Klein, N.M., Burke, R.R. (2001). Packaging communication: attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-22. https://doi.org/10.1108/10610420110410531Watson, G.H. (2003), "Customer focus and competitiveness", in Stephens, K.S. (Ed.), Six Sigma and Related Studies in the Quality Disciplines, ASQ Quality Press, Milwaukee, WI.Williams, D. (2020). The future of the packaging industry in India. Packaging Gateway. https://packaging-gateway.com/features/futurepackaging-industry-in-india Accessed on January 2021.Williams,H., Wikström,F., Löfgren.M. (2008). A life cycle perspective on environmental effects of customer focused packaging development." Journal of Cleaner Production, 16(7), 853-859. https://doi.org/10.1016/j.jclepro.2007.05.006Woodruff, R.B. (1997). Customer value: the next source for competitive advantage. Journal of Academy of Marketing Science, 25(2), 139- 53. https://doi.org/10.1007/BF02894350Zeithaml, V.A. (1988). Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22. https://doi.org/10.1177/00222429880520030

Arithmetic Operations on Short Finite Sequences

In contrast to other proving systems Mizar Mathematical Library, considered as one of the largest formal mathematical libraries [4], is maintained as a single base of theorems, which allows the users to benefit from earlier formalized items [3], [2]. This eventually leads to a development of certain branches of articles using common notation and ideas. Such formalism for finite sequences has been developed since 1989 [1] and further developed despite of the controversy over indexing which excludes zero [6], also for some advanced and new mathematics [5].The article aims to add some new machinery for dealing with finite sequences, especially those of short length.Department of Carbohydrate Technology, University of Agriculture, Krakow, PolandGrzegorz Bancerek and Krzysztof Hryniewiecki. Segments of natural numbers and finite sequences. Formalized Mathematics,1(1):107–114, 1990.Grzegorz Bancerek, Czesław Byliński, Adam Grabowski, Artur Korniłowicz, Roman Matuszewski, Adam Naumowicz, Karol Pąk, and Josef Urban. Mizar: State-of-the-art and beyond. In Manfred Kerber, Jacques Carette, Cezary Kaliszyk, Florian Rabe, and Volker Sorge, editors, Intelligent Computer Mathematics, volume 9150 of Lecture Notes in Computer Science, pages 261–279. Springer International Publishing, 2015. ISBN 978-3-319-20614-1. doi:10.1007/978-3-319-20615-8_17.Grzegorz Bancerek, Czesław Byliński, Adam Grabowski, Artur Korniłowicz, Roman Matuszewski, Adam Naumowicz, and Karol Pąk. The role of the Mizar Mathematical Library for interactive proof development in Mizar. Journal of Automated Reasoning, 61(1):9–32, 2018. doi:10.1007/s10817-017-9440-6.Alexander Elizarov, Alexander Kirillovich, Evgeny Lipachev, and Olga Nevzorova. Digital ecosystem OntoMath: Mathematical knowledge analytics and management. In Leonid Kalinichenko, Sergei O. Kuznetsov, and Yannis Manolopoulos, editors, Data Analytics and Management in Data Intensive Domains, pages 33–46. Springer International Publishing, 2017.Adam Naumowicz and Artur Korniłowicz. A brief overview of Mizar. In International Conference on Theorem Proving in Higher Order Logics, pages 67–72. Springer, 2009. doi:10.1007/978-3-642-03359-9_5.Piotr Rudnicki and Andrzej Trybulec. On the integrity of a repository of formalized mathematics. Mathematical Knowledge Management, 2003. doi:10.1007/3-540-36469-2_13.26319920

Do Disaster Literacy and Mitigation Policy Affect Residents Resettling in Tsunami Prone Areas? Study from the City of Banda Aceh, Indonesia

Akbar, A., Ma'rif, S. (2014). Arah Perkembangan Kawasan Perumahan Pasca Bencana Tsunami di Kota Banda Aceh. Teknik PWK (Perencanaan Wilayah Kota), 3(2), 274-284.Bandrova, T., Zlatanova, S., Konecny, M. (2012). Three-dimensional maps for disaster management. In ISPRS Annals of the Photogrammetry, Remote Sensing and Spatial Information Sciences, Volume I-2, XXII ISPRS Congress, August-September 2012, pp. 19-24. International Society for Photogrammetry and Remote Sensing.BNPB. (2012). Menuju Indonesia Tangguh Tsunami. Jakarta: Badan Nasional Penanggulangan Bencana.BNPB. (2016). Kebijakan dan Strategi Penanggulangan Bencana 2015-2019 (Jakstra PB).BPBA. (2015). Kajian Risiko Bencana Aceh 2016-2020.BPBD. (2017). Rencana Pengurangan Bencana. Banda Aceh.BRR. (2005). Program Blueprint Aceh.Carreño, M. L., Cardona, O. D., Barbat, A. H. (2007). A Disaster Risk Management Performance Index. Natural Hazards, 41(1), 1-20.Danugroho, A., Umamah, N., Pratama, A. R. (2020). Aceh Tsunami and Government Policy in Handling It: A Historical Study. In IOP Conference Series: Earth and Environmental Science (Vol. 485, No. 1, p. 012140). IOP Publishing.Febriana, D. S., Abubakar, Y. (2015). Kesiapsiagaan Masyarakat Desa Siaga Bencana dalam Menghadapi Bencana Gempa Bumi di Kecamatan Meuraxa Kota Banda Aceh. Jurnal Ilmu Kebencanaan: Program Pascasarjana Unsyiah, 2(3).Gadeng, A. N., Furqan, M. H. (2019). The Development of Settlement in the Tsunami Red Zone Area of Banda Aceh City. KnE Social Sciences, 1-13.Godschalk, D., Bohl, C. C., Beatley, T., Berke, P., Brower, D., Kaiser, E. J. (1999). Natural Hazard Mitigation: Recasting Disaster Policy and Planning. Island press.Goltz, J., Yamori, K. (2020). Tsunami Preparedness and Mitigation Strategies. In Oxford Research Encyclopedia of Natural Hazard Science.Herrmann, G. (2013). Regulation of Coastal Zones and Natural Disasters: Mitigating the Impact of Tsunamis in Chile Through Urban and Regional Planning. Issues in Legal Scholarship, 11(1), 29-44.Jain, Garima., Singh, Chandni and Malani, T. (2017). Rethinking Post-disaster Relocation in Urban India. International Institute for Environment and Development.Kafle, S. K. (2006). Rapid Disaster Risk Assessment of Coastal Communities: A Case Study of Mutiara Village, Banda Aceh, Indonesia. In Proceedings of the International Conference on Environment and Disaster Management Held in Jakarta, Indonesia on December (pp. 5-8).Mardiatno, D., Malawani, M. N., Annisa, D. N., Wacano, D. (2017). Review on Tsunami Risk Reduction in Indonesia Based on Coastal and Settlement Typology. The Indonesian Journal of Geography, 49(2), 186-197.Marlyono, S. G. (2017). Peranan Literasi Informasi Bencana terhadap Kesiapsiagaan Bencana Masyarakat Jawa Barat. Jurnal Geografi Gea, 16(2), 116-123.Oktari, R. S., Nugroho, A., Fahmi, M., Suppasri, A., Munadi, K., Amra, R. (2021). Fifteen years of the 2004 Indian Ocean Tsunami in Aceh-Indonesia: Mitigation, preparedness and challenges for a long-term disaster recovery process. International Journal of Disaster Risk Reduction, 54, 102052.Peacock, W. G. and H. R. (2011). The Adoption and Implementation of Hazard Mitigation Policies and Strategies by Coastal Jurisdictions in Texas: The Planning Survey Results. Retrieved from http/TheAdoptionandImplementationofHazardMitigationPoliciesandStrategiesbyCoastalJurisdictionsinTexasDec2011.pdfPemerintah Kota Banda Aceh. (2009).Rencana Tata Ruang dan Wilayah (RTRW) Kota Banda Aceh 2009-2029.Priyowidodo, G., Luik, J. E. (2013). Literasi mitigasi bencana tsunami untuk masyarakat pesisir di Kabupaten Pacitan Jawa Timur. Ekotrans, 13(1), 47-61.PU, K. (2015). Rancangan Pembangunan Infrastruktur dan Inventaris Jangka Menengah (RPI-2JM) Bidang Cipta Karya 2015-2019.Sambah, A. B., Miura, F. (2019). Geo Spatial Analysis for Tsunami Risk Mapping. In Advanced Remote Sensing Technology for Synthetic Aperture Radar Applications, Tsunami Disasters, and Infrastructure. IntechOpen.Schwab, A. K., Sandler, D., Brower, D. J. (2016). Hazard Mitigation and Preparedness: An Introductory Text For Emergency Management and Planning Professionals. CRC Press.Shigenobu, T., Istiyanto, D., Kuribayashi, D. (2009). Sustainable Tsunami Risk Reduction and Utilization of Tsunami Hazard Map (THM).Strunz, G., Post, J., Zosseder, K., Wegscheider, S., Mück, M., Riedlinger, T., ... Muhari, A. (2011). Tsunami Risk Assessment in Indonesia. Natural Hazards and Earth System Sciences, 11(1), 67-82.Sugiyono. (2015). Metode penelitian pendidikan:(pendekatan kuantitatif, kualitatif dan R D). Bandung: Alfabeta.Sunarto, S., Marfai, M. A. (2012). Potensi Bencana Tsunami dan Kesiapsiagaan Masyarakat Menghadapi Bencana Studi Kasus Desa Sumberagung Banyuwangi Jawa Timur. In Forum Geografi (Vol. 26, No. 1, pp. 17-28).Syamsidik, Nugroho, A., Suryani, R., Fahmi., M. (2019). Aceh Pasca 15 Tahun Bencana Tsunami: Kilas Balik dan Proses Pemulihan. Banda Aceh: Tsunami and Disaster Mitigation Research Center (TDMRC).Torani, S., Majd, P. M., Maroufi, S. S., Dowlati, M., Sheikhi, R. A. (2019). The Importance of Education on Disasters and Emergencies: A review article. Journal of Education and Health promotion, 8.Triatmadja, R. (2011). Tsunami: Kejadian, Penjalaran, Daya Rusak, dan Mitigasinya. Gadjah Mada University Press.Widianto, A., Damen, M. (2014). Determination of Coastal Belt in the Disaster Prone Area: A Case Study in The Coastal Area of Bantul Regency, Yogyakarta, Indonesia. The Indonesian Journal of Geography, 46(2), 125

KM Maturity Factors Affecting High Performance in Universities

This paper aims to measure Knowledge Management Maturity (KMM) in the universities to determine the impact of knowledge management on high performance. This study was applied on Al-Quds Open University in Gaza strip, Palestine. Asian productivity organization model was applied to measure KMM. Second dimension which assess high performance was developed by the authors. The controlled sample was (306). Several statistical tools were used for data analysis and hypotheses testing, including reliability Correlation using Cronbach’s alpha, “ANOVA”, Simple Linear Regression and Step Wise Regression.The overall findings of the current study suggest that KMM is suitable for measuring high performance. KMM assessment shows that maturity level is in level three. Findings also support the main hypothesis and it is sub- hypotheses. The most important factors effecting high performance are: Processes, KM leadership, People, KM Outcomes and Learning and Innovation. Furthermore the current study is unique by the virtue of its nature, scope and way of implied investigation, as it is the first comparative study in the universities of Palestine explores the status of KMM using the Asian productivity Model

Organizational Excellence in Palestinian Universities of Gaza Strip

The research aims to identify the organizational excellence in Palestinian universities of Gaza Strip, from the perspective of senior management. The questionnaires were distributed the top senior management in the Palestinian universities, and the study population was (344) employees in senior management in Palestinian universities. A stratified random sample were selected from of employees in the Palestinian universities consist of (182) employees at return rate of (69.2%). SPSS program for analyzing and processing the data was used. The study reached the following results: the senior management agrees largely on the importance of the axis of "Leadership Excellence" and "Excellence service sectors". The senior management agrees moderately about the importance of the axis of the “Knowledge excellence". The study showed that there is a weakness in the employment of scientific research to serve the community, there is weakness in the follow-up of the universities management for the performance of their graduates in the institutions in which they work. Senior management agrees on the importance of the "Organizational Excellence" moderately. The recommendations of study includes: the need to develop principles and fair criteria for the selection of the best candidates for the university and university leaders based on specialization, competence, experience, skills, integrity and not on the basis of favoritism