Knowledge Search within a Company-WIKI

The usage of Wikis for the purpose of knowledge management within a business company is only of value if the stored information can be found easily. The fundamental characteristic of a Wiki, its easy and informal usage, results in large amounts of steadily changing, unstructured documents. The widely used full-text search often provides search results of insufficient accuracy. In this paper, we will present an approach likely to improve search quality, through the use of Semantic Web, Text Mining, and Case Based Reasoning (CBR) technologies. Search results are more precise and complete because, in contrast to full-text search, the proposed knowledge-based search operates on the semantic layer

Highly focused document retrieval in aerospace engineering : user interaction design and evaluation

Purpose – This paper seeks to describe the preliminary studies (on both users and data), the design and evaluation of the K-Search system for searching legacy documents in aerospace engineering. Real-world reports of jet engine maintenance challenge the current indexing practice, while real users’ tasks require retrieving the information in the proper context. K-Search is currently in use in Rolls-Royce plc and has evolved to include other tools for knowledge capture and management. Design/methodology/approach – Semantic Web techniques have been used to automatically extract information from the reports while maintaining the original context, allowing a more focused retrieval than with more traditional techniques. The paper combines semantic search with classical information retrieval to increase search effectiveness. An innovative user interface has been designed to take advantage of this hybrid search technique. The interface is designed to allow a flexible and personal approach to searching legacy data. Findings – The user evaluation showed that the system is effective and well received by users. It also shows that different people look at the same data in different ways and make different use of the same system depending on their individual needs, influenced by their job profile and personal attitude. Research limitations/implications – This study focuses on a specific case of an enterprise working in aerospace engineering. Although the findings are likely to be shared with other engineering domains (e.g. mechanical, electronic), the study does not expand the evaluation to different settings. Originality/value – The study shows how real context of use can provide new and unexpected challenges to researchers and how effective solutions can then be adopted and used in organizations.</p

Neogeography: The Challenge of Channelling Large and Ill-Behaved Data Streams

Neogeography is the combination of user generated data and experiences with mapping technologies. In this article we present a research project to extract valuable structured information with a geographic component from unstructured user generated text in wikis, forums, or SMSes. The extracted information should be integrated together to form a collective knowledge about certain domain. This structured information can be used further to help users from the same domain who want to get information using simple question answering system. The project intends to help workers communities in developing countries to share their knowledge, providing a simple and cheap way to contribute and get benefit using the available communication technology

Semantic Jira - Semantic Expert Finder in the Bug Tracking Tool Jira

The semantic expert recommender extension for the Jira bug tracking system semantically searches for similar tickets in Jira and recommends experts and links to existing organizational (Wiki) knowledge for each ticket. This helps to avoid redundant work and supports the search and collaboration with experts in the project management and maintenance phase based on semantically enriched tickets in Jira.Comment: published in proceedings of the 9th International Workshop on Semantic Web Enabled Software Engineering (SWESE2013), Berlin, Germany, December 2-5, 201

TiFi: Taxonomy Induction for Fictional Domains [Extended version]

Taxonomies are important building blocks of structured knowledge bases, and their construction from text sources and Wikipedia has received much attention. In this paper we focus on the construction of taxonomies for fictional domains, using noisy category systems from fan wikis or text extraction as input. Such fictional domains are archetypes of entity universes that are poorly covered by Wikipedia, such as also enterprise-specific knowledge bases or highly specialized verticals. Our fiction-targeted approach, called TiFi, consists of three phases: (i) category cleaning, by identifying candidate categories that truly represent classes in the domain of interest, (ii) edge cleaning, by selecting subcategory relationships that correspond to class subsumption, and (iii) top-level construction, by mapping classes onto a subset of high-level WordNet categories. A comprehensive evaluation shows that TiFi is able to construct taxonomies for a diverse range of fictional domains such as Lord of the Rings, The Simpsons or Greek Mythology with very high precision and that it outperforms state-of-the-art baselines for taxonomy induction by a substantial margin

Using semantic indexing to improve searching performance in web archives

The sheer volume of electronic documents being published on the Web can be overwhelming for users if the searching aspect is not properly addressed. This problem is particularly acute inside archives and repositories containing large collections of web resources or, more precisely, web pages and other web objects. Using the existing search capabilities in web archives, results can be compromised because of the size of data, content heterogeneity and changes in scientific terminologies and meanings. During the course of this research, we will explore whether semantic web technologies, particularly ontology-based annotation and retrieval, could improve precision in search results in multi-disciplinary web archives

Social Media for Cities, Counties and Communities

Social media (i.e., Twitter, Facebook, Flickr, YouTube) and other tools and services with user- generated content have made a staggering amount of information (and misinformation) available. Some government officials seek to leverage these resources to improve services and communication with citizens, especially during crises and emergencies. Yet, the sheer volume of social data streams generates substantial noise that must be filtered. Potential exists to rapidly identify issues of concern for emergency management by detecting meaningful patterns or trends in the stream of messages and information flow. Similarly, monitoring these patterns and themes over time could provide officials with insights into the perceptions and mood of the community that cannot be collected through traditional methods (e.g., phone or mail surveys) due to their substantive costs, especially in light of reduced and shrinking budgets of governments at all levels. We conducted a pilot study in 2010 with government officials in Arlington, Virginia (and to a lesser extent representatives of groups from Alexandria and Fairfax, Virginia) with a view to contributing to a general understanding of the use of social media by government officials as well as community organizations, businesses and the public. We were especially interested in gaining greater insight into social media use in crisis situations (whether severe or fairly routine crises, such as traffic or weather disruptions)