Personalized Recommendations Based On Users’ Information-Centered Social Networks

The overwhelming amount of information available today makes it difficult for users to find useful information and as the solution to this information glut problem, recommendation technologies emerged. Among the several streams of related research, one important evolution in technology is to generate recommendations based on users’ own social networks. The idea to take advantage of users’ social networks as a foundation for their personalized recommendations evolved from an Internet trend that is too important to neglect – the explosive growth of online social networks. In spite of the widely available and diversified assortment of online social networks, most recent social network-based recommendations have concentrated on limited kinds of online sociality (i.e., trust-based networks and online friendships). Thus, this study tried to prove the expandability of social network-based recommendations to more diverse and less focused social networks. The online social networks considered in this dissertation include: 1) a watching network, 2) a group membership, and 3) an academic collaboration network. Specifically, this dissertation aims to check the value of users’ various online social connections as information sources and to explore how to include them as a foundation for personalized recommendations. In our results, users in online social networks shared similar interests with their social partners. An in-depth analysis about the shared interests indicated that online social networks have significant value as a useful information source. Through the recommendations generated by the preferences of social connection, the feasibility of users’ social connections as a useful information source was also investigated comprehensively. The social network-based recommendations produced as good as, or sometimes better, suggestions than traditional collaborative filtering recommendations. Social network-based recommendations were also a good solution for the cold-start user problem. Therefore, in order for cold-start users to receive reasonably good recommendations, it is more effective to be socially associated with other users, rather than collecting a few more items. To conclude, this study demonstrates the viability of multiple social networks as a means for gathering useful information and addresses how different social networks of a novelty value can improve upon conventional personalization technology

Information between Data and Knowledge: Information Science and its Neighbors from Data Science to Digital Humanities

Digital humanities as well as data science as neighboring fields pose new challenges and opportunities for information science. The recent focus on data in the context of big data and deep learning brings along new tasks for information scientist for example in research data management. At the same time, information behavior changes in the light of the increasing digital availability of information in academia as well as in everyday life. In this volume, contributions from various fields like information behavior and information literacy, information retrieval, digital humanities, knowledge representation, emerging technologies, and information infrastructure showcase the development of information science research in recent years. Topics as diverse as social media analytics, fake news on Facebook, collaborative search practices, open educational resources or recent developments in research data management are some of the highlights of this volume. For more than 30 years, the International Symposium of Information Science has been the venue for bringing together information scientists from the German speaking countries. In addition to the regular scientific contributions, six of the best competitors for the prize for the best information science master thesis present their work

Argumentation Mining in User-Generated Web Discourse

The goal of argumentation mining, an evolving research field in computational linguistics, is to design methods capable of analyzing people's argumentation. In this article, we go beyond the state of the art in several ways. (i) We deal with actual Web data and take up the challenges given by the variety of registers, multiple domains, and unrestricted noisy user-generated Web discourse. (ii) We bridge the gap between normative argumentation theories and argumentation phenomena encountered in actual data by adapting an argumentation model tested in an extensive annotation study. (iii) We create a new gold standard corpus (90k tokens in 340 documents) and experiment with several machine learning methods to identify argument components. We offer the data, source codes, and annotation guidelines to the community under free licenses. Our findings show that argumentation mining in user-generated Web discourse is a feasible but challenging task.Comment: Cite as: Habernal, I. & Gurevych, I. (2017). Argumentation Mining in User-Generated Web Discourse. Computational Linguistics 43(1), pp. 125-17

The Emergent Qualities of Diversity in Free and Open Source Software Communities: A Critical Review and Theoretical Discussion

Free and open source software (FOSS) projects primarily rely on the efforts of volunteer contributors from around the world. For this reason, recruiting and retaining contributor is vital to the sustainability and growth of FOSS projects. This notion became the jumping-off point for this three-part investigation into the cultural structure and social dynamics of the FOSS community. In Chapter 2, we analyzed mailing list discussions initiated by newcomers to a FOSS project and found that receiving timely and supportive responses was positively correlated to newcomers' future participation. In Chapter 3, we examined mailing list subscription logs, and found a disproportional attrition rate among women along every step of the FOSS joining process, further documentation of a well-known lack of gender diversity in FOSS. Finally, in Chapter 4, we examined the current demographic composition of the FOSS community, and the lack of diversity in a more general sense, as well as the mechanisms that perpetuate this situation. We present two theoretical frameworks--group faultlines theory and critical systems thinking, that can help explain this current homogeneity, as well as guide future research

A framework for understanding and predicting the take up and use of social networking tools in a collaborative envionment

Online collaborative environments, such as social networking environments, enable users to work together to create, modify, and share media collaboratively. However, as users can be autonomous in their actions the ability to create and form a shared understanding of the people, purpose, and process of the collaborative effort can be complex. This complexity is compounded by the natural implicit social and collaborative structure of these environments, a structure that can be modified by users dynamically and asynchronously. Some have tried to make this implicitness explicit through data mining, and allocation of user roles. However such methods can fail to adapt to the changing nature of an environment's structure relating to habits of users and their social connectedness. As a result, existing methods generally provide only a snapshot of the environment at a point in time. In addition, existing methods focus on whole user bases and the underlying social context of the environment. This makes them unsuitable for situations where the context of collaboration can change rapidly, for example the tools and widgets available for collaborative action and the users available for collaborative interactions. There is a pre-existing model for understanding the dynamic structure of these environments called the “Group Socialisation Model". This model has been used to understand how social group roles form and change over time as they go through a life cycle. This model also contains a concept of characteristic behaviours or descriptors of behaviour that an individual can use to make judgement about another individual and to create an understanding of a role or social norm that may or may not be explicit. Although studies have used components of this model to provide a means of role identification or role composition within online collaborative environments, they have not managed to provide a higher level method or framework that can replicate the entire life cycle continuously over time within these environments. Using the constructive research methodology this thesis presents a research construct in the form of a framework for replicating the social group role life cycle within online collaborative environments. The framework uses an artificial neural network with a unique capability of taking snapshots of its network structure. In conjunction with fuzzy logic inference, collaborative role signatures composed of characteristic behaviours can then be determined. In this work, three characteristic behaviours were identified from the literature for characterisation of stereotypical online behaviour to be used within a role signature: these were publisher, annotator, and lurker. The use of the framework was demonstrated on three case studies. Two of the case studies were custom built mobile applications specifically for this study, and one was the Walk 2.0 website from a National Health and Medical Research Council project. All three case studies allowed for collaborative actions where users could interact with each other to create an dynamic and diverse environment. For the use of these case studies, ethics was approved by the Western Sydney University Human Research Ethic Committee and consistent strategies for recruitment were carried out. The framework was thereby demonstrated to be capable of successfully determining role signatures composed of the above characteristic behaviours, for a range of contexts and individual users. Also, comparison of participant usage of case studies was carried out and it was established that the role signatures determined by the framework matched usage. In addition, the top contributors within the case studies were analysed to demonstrate the framework's capability of handling the dynamic and continual changing structure of an online collaborative environment. The major contribution of this thesis is a framework construct developed to propose and demonstrate a new framework approach to successfully automate and carry out the social group role model life cycle within online collaborative environments. This is a significant component of foundational work towards providing designers of online collaborative environments with the capacity of understanding the various implicit roles and their characteristic behaviours for individual users. Such a capability could enable more specific individual personalisation or resource allocation, which could in turn improve the suitability of environments developed for collaboration online

Conceptualizing the Electronic Word-of-Mouth Process: What We Know and Need to Know About eWOM Creation, Exposure, and Evaluation

Electronic word of mouth (eWOM) is a prevalent consumer practice that has undeniable effects on the company bottom line, yet it remains an over-labeled and under-theorized concept. Thus, marketers could benefit from a practical, science-based roadmap to maximize its business value. Building on the consumer motivation–opportunity–ability framework, this study conceptualizes three distinct stages in the eWOM process: eWOM creation, eWOM exposure, and eWOM evaluation. For each stage, we adopt a dual lens—from the perspective of the consumer (who sends and receives eWOM) and that of the marketer (who amplifies and manages eWOM for business results)—to synthesize key research insights and propose a research agenda based on a multidisciplinary systematic review of 1050 academic publications on eWOM published between 1996 and 2019. We conclude with a discussion of the future of eWOM research and practice