Organizational Excellence in Palestinian Universities of Gaza Strip

The research aims to identify the organizational excellence in Palestinian universities of Gaza Strip, from the perspective of senior management. The questionnaires were distributed the top senior management in the Palestinian universities, and the study population was (344) employees in senior management in Palestinian universities. A stratified random sample were selected from of employees in the Palestinian universities consist of (182) employees at return rate of (69.2%). SPSS program for analyzing and processing the data was used. The study reached the following results: the senior management agrees largely on the importance of the axis of "Leadership Excellence" and "Excellence service sectors". The senior management agrees moderately about the importance of the axis of the “Knowledge excellence". The study showed that there is a weakness in the employment of scientific research to serve the community, there is weakness in the follow-up of the universities management for the performance of their graduates in the institutions in which they work. Senior management agrees on the importance of the "Organizational Excellence" moderately. The recommendations of study includes: the need to develop principles and fair criteria for the selection of the best candidates for the university and university leaders based on specialization, competence, experience, skills, integrity and not on the basis of favoritism

Using the Asian Knowledge Model “APO” as a Determinant for Performance Excellence in Universities- Empirical Study at Al -Azhar University- Gaza

This study aims to use the Asian knowledge model “APO” as a determinant for performance excellence in universities and identifying the most effecting factors on it. This study was applied on Al-Azhar University in Gaza strip. The result of the study showed that (APO) model is valid as a measure and there are four dimensions in the model affecting significantly more than the others (university processes, KM leadership, personnel, KM outputs). Furthermore, performance excellence produced though modernizing the means of education, curriculum development, technology and flexibility in the organizational structure. The study recommends expanding the usage of (APO) model, enhancing the role of knowledge leadership, technology, organizational flexibility, sharing culture and incentive systems that encouraging innovation

A review of literature on communication skills development (CSD) in the engineering curriculum

Engineering education has expanded recently to include emphasis on the development of some very specific non-technical attributes that match a strong technical base to produce well-rounded engineering graduates who are flexible and adaptable to suit the constantly developing and changing requirements of the workplace. These non technical skills include communication skills, the ability to function in teams, knowledge of societal and contemporary issues, development of global perspective, and ethics awareness. A great importance of these abilities to engineering education has emerged over the last decade even within the international and local scene. Within the Malaysian context, the Engineering Accreditation Council’s (EAC) Engineering Program Accreditation Manual(BEM, 2007) , outlines ten learning outcomes that encompasses both the technical and non technical skills which are considered essential for graduating engineers. Similarly, the Accreditation Board of Engineering and Technology (ABET) Criterion 3 (ABET, 2000), outlines eleven criterion which targeted many of these as essential program outcomes in order for engineering programs to be accredited and which are seen as critical for the success in the twenty first century. Communication skills development(CSD) is one of the outcomes required by an undergraduate engineering program in the Engineering Accreditation Council (EAC) for Institutions of Higher Learning (IHL) in Malaysia as well as in the ABET Engineering Criteria 2000 (ABET, 2000). CSD is essential for an engineer who aspires to carry out his/her professional practice in the global arena and especially in the English language. With an increasingly global economy, the Malaysian education system must produce graduates who can communicate effectively in English. Otherwise, it would lose one of its vital selling points for foreign investors to ensure that skilled labor force are sufficient to support internationally competitive commerce and industry and to provide individuals with opportunities to optimize their potentials (Muhammad Rashid bin Rajuddin, 2006; Riemer, 2002)

Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective

The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective. The study conducted at Al Quds Open University in Palestine and data collected from (300) employee through a questionnaire which consist of four variables. A number of statistical tools were intended for hypotheses testing and data analysis, including Spearman correlation coefficient for Validity, reliability correlation using Cronbach’s alpha, and Frequency and Descriptive analysis. The overall findings of the current study show that all the features were important for staff and it was critical success factors, at the same time, websites were providing all the features discussed by the theory whereas staff showed their willingness to use those features if provided. It is also discovered that implementing Electronic Customer Relationship Management can cause staff retention, were provided efficiently and needed to be improved. Research limitations: The survey findings were based on QOU employee in Palestine, UAE and KSA branches not included in the study

Learning from our place in the global economy

A study undertaken for Greater Lincolnshire Local Enterprise Partnership into Greater Lincolnshire's economy and its relationship with similar regions in the UK and worldwide

Kita tutup aurat! : aplikasi pembelajaran menutup aurat untuk kanak-kanak

Menutup aurat adalah salah satu kewajipan dalam agama Islam. Oleh itu, pemahaman konsep menutup aurat adalah asas yang perlu dipelajari pada usia muda. Namun begitu, kanak-kanak hanya belajar menutup aurat mengikut konsep teori pembelajaran sahaja di sekolah. Kanak-kanak sukar mengikuti dan memahami pembelajaran yang menggunakan konsep teks dan fakta. Justeru itu, aplikasi pembelajaran yang berkonsepkan pembelajaran mudah alih (m-pembelajaran) yang dinamakan “Kita Tutup Aurat!” mengenai aurat untuk kanak-kanak ini dibangunkan. Aplikasi ini dibangunkan dengan menggunakan model ADDIE kerana kesesuaiannya dalam pembangunan aplikasi pembelajaran. Pengujian aplikasi telah dijalankan oleh 30 responden dari kalangan kanak-kanak sekolah rendah sekitar Parit Raja serta beberapa orang guru. Hasil pengujian menunjukkan lebih 70% responden bersetuju aplikasi yang dibangunkan merupakan satu pendekatan menarik dalam mempelajari dan memahami konsep menutup aurat dalam Islam. Kesimpulannya, aplikasi telah berjaya mencapai objektif yang telah ditentukan kerana ia menepati kehendak pengguna dan mempunyai fungsi-fungsi yang terkandung dalam skop sistem. Secara keseluruhan, implementasi aplikasi pembelajaran ini berpotensi untuk dijadikan kaedah alternatif dalam memahami konsep aurat sekaligus mendidik kanak-kanak untuk menutup aurat dengan sempurna

The Role of the Practice of Excellence Strategies in Education to Achieve Sustainable Competitive Advantage to Institutions of Higher Education-Faculty of Engineering and Information Technology at Al-Azhar University in Gaza a Model

This study aims to look at the role of the practice of excellence strategies in education in achieving sustainable competitive advantage for the Higher educational institutions of the faculty of Engineering and Information Technology at Al-Azhar University in Gaza, a model, and the study considered the competitive advantage of educational institutions stems from the impact on the level of each student, employee, and the institution. The study was based on the premise that the development of strategies for excellence in education, and its implementation is a vital important prerequisite to achieve sustainable competitive advantage in higher educational institutions. The study followed a systematic exploratory descriptive methodology through review of the theoretical literature, and the adoption of the experience of the Faculty of Engineering and Information Technology at Al-Azhar University in Gaza as a model for its unique experience in the field of excellence in education. The study results showed that the most important are: There is a strong correlation between the level of exercising excellence strategies in education and the achievement of higher educational institutions to the sustainable competitive advantage. The results include a general required number of important sub results on the subject of the model - Faculty of Engineering and Information Technology at Al-Azhar University in Gaza as follows: - The student considered the academic focus of the operation in the development process of the workers’ skills, particularly academics at the university helps to distinguish students and increase the employment rate after graduation. - The existence of consistency in development efforts and quality improvement for all three levels (student, employee, and the university), and this contributes to the Faculty excellence. - The Faculty has been able to achieve competitive advantages by offering excellent services without harming the efficiency, and this alone is a great success because improving service properties requires great investments, which negatively affect the continued institutional development. The study also reached a set of recommendations as follows: - The need to exercise excellence strategies in education, excellence reward at the national level, and those higher educational institutions follow the criteria for measuring the competitive advantages of its institutions always. - There is a need to increase efforts to implement programs of excellence, the allocation of adequate time, reward outstanding efforts as well. There is a necessity for each faculty to achieve competitive advantage and sustainability, using the general philosophies of competitive advantage, but with a different strategically content from what is in the private commercial sector, it reflects the Faculties mission and objectives, depending on making improvements and excellence in processes that ensure the safety of its outputs. As well as the need to find a balance between the work of teaching and research work of the faculty members, this has important implications regarding the criteria used in the process of excellence evaluation. The study recommended the adoption of strategies for excellence in education on a national public policy level mainly in the processes of change in higher education institutions. The need to support the existence of a common understanding of the efforts of excellence to create a general culture that appreciates excellence in faculties and universities. This underlines the need for transparent, fair rewards systems, to encourage innovation in education. The need to conduct a comprehensive surveys on the graduates of faculties and universities including the areas of employment and skills, because that will give accurate indications of the graduates and will help to establish a link to a more precise about the relationship of excellence strategies with the competitive advantages

Empirical investigation on satisfaction and service quality level of radical process change implementation

The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process reengineering (BPR), are being investigated. Furthermore, as the implementation of process change would have an impact in HEIs,specifically on service quality and customer satisfaction, this paper discusses both concepts. A survey has been developed to assess the students’ satisfaction of the radical process change implemented in one of the HEIs, namely HEI-A which was selected as a case study. The results indicate some significant differences among groups for both satisfaction and service quality measured.The paper provides a framework for future research to develop a metric for measuring satisfaction and service quality level in HEIs. This research contributes to studies of BPR in HE context, by focusing on the key processes performance

Teaching electronics-ICT : from focus and structure to practical realizations

We present a four-year electronics-ICT educational master program at Ghent University in Belgium. The students develop knowledge and skills from novice to experienced electronic circuit designers. In the corresponding topics, the immersion into engineering problems is deepened. The horizontal and vertical alignment of courses in the four-year master program at our university is discussed. The curriculum of the four-year master program is highly projectoriented and all topics are clustered around a well-considered set of standards. This clustering supports the logical structure of the program, with students gradually acquiring the necessary competences. All standards and their mutual interaction are extensively discussed in the paper. We also focus on four design-implement projects included in the electronics-ICT program, explicitly following CDIO-guidelines. Whereas the first-year project has a limited level of difficulty, the challenges increase significantly in the course of the next years. Students learn that product design is an iterative process on different levels, where the design strategy can be changed continuously based on important and crucial feedback. Different evaluations have demonstrated that our students are not only aware of CDIO-principles, but are also convinced of the quality of the results obtained by following the standards