An enquiry into the temporal coordination of Groupware Calendar Systems (GCS): Conceptualizing the private and public perspectives

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Groupware Calendar Systems (GCS), asynchronous on-line meeting schedulers are designed to fulfil the increased need for coordination of work, by supporting time management of temporally and geographically dispersed individuals and groups. From a study of the literature on GCS adoption, a premise was constructed that temporal coordination of GCS requires a marriage of conflicting private and public perspectives. This is based on the fact that firstly, the system has to support both individual and group work, and secondly, generally considered `private' information has to be publicized by individuals. However, there is a lack of understanding of the dynamism of these perspectives especially in relation to the process of temporal coordination in GCS. The aim of this thesis is to understand and conceptualize temporal coordination of GCS. The research strategy of this thesis adopts a `grounded approach' together with a `progressive research approach' to investigate the GCS phenomenon. The actions and processes of GCS-in-use are examined using the case study method. The research design progressively refines and reflects upon the findings in two stages: stage-one, two pilot studies and stage-two, two case studies. A selection of data collection techniques were used in order to obtain a rich data set via semi-structured in-depth interviews, observations, questionnaires, documentation and photographs. The analysis employed a pattern-matching technique and the `SCOT' framework, modified to examine the process of temporal coordination and the dynamic relationships produced in GCS which led to the construction of a new conceptual model. This model of 'reflective temporal equilibrium' presents the state of temporal coordination, formed by the phenomenon of continuous conflict between the private and public perspectives. The outcomes of this thesis provide a clearer theoretical picture of GCS, consequently leading to implications for its future design and adoption for better coordination and collaboration of work

An enquiry into the temporal coordination of Groupware Calendar Systems (GCS) : conceptualizing the private and public perspectives

Groupware Calendar Systems (GCS), asynchronous on-line meeting schedulers are designed to fulfil the increased need for coordination of work, by supporting time management of temporally and geographically dispersed individuals and groups. From a study of the literature on GCS adoption, a premise was constructed that temporal coordination of GCS requires a marriage of conflicting private and public perspectives. This is based on the fact that firstly, the system has to support both individual and group work, and secondly, generally considered `private' information has to be publicized by individuals. However, there is a lack of understanding of the dynamism of these perspectives especially in relation to the process of temporal coordination in GCS. The aim of this thesis is to understand and conceptualize temporal coordination of GCS. The research strategy of this thesis adopts a `grounded approach' together with a `progressive research approach' to investigate the GCS phenomenon. The actions and processes of GCS-in-use are examined using the case study method. The research design progressively refines and reflects upon the findings in two stages: stage-one, two pilot studies and stage-two, two case studies. A selection of data collection techniques were used in order to obtain a rich data set via semi-structured in-depth interviews, observations, questionnaires, documentation and photographs. The analysis employed a pattern-matching technique and the `SCOT' framework, modified to examine the process of temporal coordination and the dynamic relationships produced in GCS which led to the construction of a new conceptual model. This model of 'reflective temporal equilibrium' presents the state of temporal coordination, formed by the phenomenon of continuous conflict between the private and public perspectives. The outcomes of this thesis provide a clearer theoretical picture of GCS, consequently leading to implications for its future design and adoption for better coordination and collaboration of work.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Using Unified Personal Information in Workspaces

Knowledge workers (KWers) deal with personal information and use tools like, e.g., desktop workspaces to support their work. But KWer support is hindered by personal information fragmentation, i.e., applications keep a set of personal information while not interconnecting it. This thesis addresses this in the domains personal task management and meeting management by using a common unified personal information model as offered by the semantic desktop personal information management (PIM) system

9th Annual Reality CLE

Meeting proceedings of a seminar by the same name, held October 14-15, 2021

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

Designing Embodied Interactive Software Agents for E-Learning: Principles, Components, and Roles

Embodied interactive software agents are complex autonomous, adaptive, and social software systems with a digital embodiment that enables them to act on and react to other entities (users, objects, and other agents) in their environment through bodily actions, which include the use of verbal and non-verbal communicative behaviors in face-to-face interactions with the user. These agents have been developed for various roles in different application domains, in which they perform tasks that have been assigned to them by their developers or delegated to them by their users or by other agents. In computer-assisted learning, embodied interactive pedagogical software agents have the general task to promote human learning by working with students (and other agents) in computer-based learning environments, among them e-learning platforms based on Internet technologies, such as the Virtual Linguistics Campus (www.linguistics-online.com). In these environments, pedagogical agents provide contextualized, qualified, personalized, and timely assistance, cooperation, instruction, motivation, and services for both individual learners and groups of learners. This thesis develops a comprehensive, multidisciplinary, and user-oriented view of the design of embodied interactive pedagogical software agents, which integrates theoretical and practical insights from various academic and other fields. The research intends to contribute to the scientific understanding of issues, methods, theories, and technologies that are involved in the design, implementation, and evaluation of embodied interactive software agents for different roles in e-learning and other areas. For developers, the thesis provides sixteen basic principles (Added Value, Perceptible Qualities, Balanced Design, Coherence, Consistency, Completeness, Comprehensibility, Individuality, Variability, Communicative Ability, Modularity, Teamwork, Participatory Design, Role Awareness, Cultural Awareness, and Relationship Building) plus a large number of specific guidelines for the design of embodied interactive software agents and their components. Furthermore, it offers critical reviews of theories, concepts, approaches, and technologies from different areas and disciplines that are relevant to agent design. Finally, it discusses three pedagogical agent roles (virtual native speaker, coach, and peer) in the scenario of the linguistic fieldwork classes on the Virtual Linguistics Campus and presents detailed considerations for the design of an agent for one of these roles (the virtual native speaker)

MIXED METHODS, ACTION-ORIENTED, CASE STUDY RESEARCH ON A KMS VENDOR SELECTION PROCESS IN A PUBLIC AGENCY

In a case study setting at a U.S. public pension plan, espousing a constructivist orientation, I conduct mixed method research comprised of action-oriented techniques informed by interviews and surveys, with a goal of advancing a software vendor selection process (that ultimately failed). I explore two central questions related to change management: i) what is the change that people are seeking, and ii) what obstacles are impeding that change. Informed by an extensive and iterative literature search on relevant topics, I conducted insider action-oriented research as a member of the self-selected, crossdepartmental team formed to guide the KMS implementation in the organization. I highlight four sequential cycles of action, which comprise the meta-cycle of the KMS vendor selection process. Integrated into the action-oriented research was corroborating empirical research which took the form of document review and observations. The participative reflective process identified four failure factors that included i) team member constitution and engagement, ii) technical and project management skill sets, iii) the application testing environment and process, and iv) project scope. These findings led to six recommendations: i) an assessment of business needs, ii) integration within a larger technological vision, iii) technical requirements development, iv) a mapping of the vendor landscape with a costbenefit analysis, v) leveraging consultants for vendor assessment and legal negotiations, and vi) bringing aboard project management expertise. While this actionable knowledge was not successfully transferred to the organization, the interactions generated additional insights into and opportunities for further research on public sector senior management decision-making rationale that seeks to avoid bureaucracy and public scrutiny. The paper ends with my reflections on changes to the organization and my development as a scholar/practitioner

Knowledge Solutions: Tools, Methods, and Approaches to Drive Development Forward and Enhance Its Effects

[Excerpt] Today, sustainable competitive advantage derives from strenuous efforts to identify, cultivate, and exploit an organization’s core competencies. This calls for relentless design of strategic architecture, deployment of competence carriers, and commitment to collaborate across silos. Put simply, core competencies are the product of collective learning: their tangible fruits are composite packages of products and services that anticipate and meet demand. Knowledge is what you learn from experience before, during, and after the event. Since it is both a thing and a flow, the best way to manage knowledge is to cater at all times to the environment in which it can be identified, created, stored, shared, and used. Tools, methods, and approaches are needed to enable that. And so, to drive development forward and enhance its effects, the Asian Development Bank has, since 2008, published the Knowledge Solutions series, available at www.adb.org/knowledgesolutions. It aims to build competencies in the areas of strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, and knowledge capture and storage—all of which are essential to high-performance organizations

Requirements Engineering in Building Climate Science Software.

Software has an important role in supporting scientific work. This dissertation studies teams that build scientific software, focusing on the way that they determine what the software should do. These requirements engineering processes are investigated through three case studies of climate science software projects. The Earth System Modeling Framework assists modeling applications, the Earth System Grid distributes data via a web portal, and the NCAR (National Center for Atmospheric Research) Command Language is used to convert, analyze and visualize data. Document analysis, observation, and interviews were used to investigate the requirements-related work. The first research question is about how and why stakeholders engage in a project, and what they do for the project. Two key findings arise. First, user counts are a vital measure of project success, which makes adoption important and makes counting tricky and political. Second, despite the importance of quantities of users, a few particular “power users” develop a relationship with the software developers and play a special role in providing feedback to the software team and integrating the system into user practice. The second research question focuses on how project objectives are articulated and how they are put into practice. The team seeks to both build a software system according to product requirements but also to conduct their work according to process requirements such as user support. Support provides essential communication between users and developers that assists with refining and identifying requirements for the software. It also helps users to learn and apply the software to their real needs. User support is a vital activity for scientific software teams aspiring to create infrastructure. The third research question is about how change in scientific practice and knowledge leads to changes in the software, and vice versa. The “thickness” of a layer of software infrastructure impacts whether the software team or users have control and responsibility for making changes in response to new scientific ideas. Thick infrastructure provides more functionality for users, but gives them less control of it. The stability of infrastructure trades off against the responsiveness that the infrastructure can have to user needs.Ph.D.InformationUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttp://deepblue.lib.umich.edu/bitstream/2027.42/86438/1/archerb_1.pd

Public involvement and civic rationalism in local authority planning and decision making

This work considers the potential contribution of rational actor and behaviouralist models of political and participatory culture, in understanding specific contemporary issues within the topic of public participation in the decision making activities of UK local authorities. The basis for the research was a range of disruptive or confounding phenomena reported in various literatures, that either generate antipathy during schemes or create negative pre-conceptions that could affect future projects. It is suggested that an appreciation of these confounding factors, when viewed in the context of streamlining local authorities and a rationally acting public, can help us understand issues such as non-participation, apparent apathy in public involvement and certain participatory dynamics. It is argued that understanding these issues is vital, especially given the emergence of the Modernisation Agenda in the UK which places a great deal of importance on the consultative activities of local authorities. The research draws upon Almond and Verba’s Civic Culture theory (1963) and the work of the Public Choice school of political economics, especially the work of James Buchannan and Gordon Tullock, to address issues of political culture and rationalised political activity among both the public and authorities. These provided a framework for a multiple case study research design, looking at public involvement policies and schemes in two English local authorities, against a particularly dynamic policy background. The thesis identifies a range of issues that are linked to the public’s inclination to participate, that are additional to the traditionally quoted issues of apathy or unequal access to democracy. These issues are linked to the perceived effectiveness of participation and its methods, to individuals who are already acting subjectively on the basis of their values and material interests. This work offers and discusses the term ‘Civic Rationality’ to describe this mix of rationales in a participatory culture