Measuring consumers' engagement with brand-related social-media content: development and validation of a scale that identifies levels of social-media engagement with brands

The main purpose of this study is to develop a scale to measure consumer's engagement with social media brand-related content. The reported scale (CESBC) comprises three dimensions: consumption, contribution, and creation. Qualitative techniques were used to generate an initial pool of items that capture different levels of consumer engagement with social media brand-related content. Quantitative data from a consumer survey (=2252) was then collected in two phases to calibrate and validate the ensuing scale. Results confirmed the structure and psychometric properties of the CESBC. As expected, each subscale is significantly correlated with nomological network constructs, i.e., brand equity and brand attitudes

Tweeting the Mind and Instagramming the Heart: Exploring Differentiated Content Sharing on Social Media

Understanding the usage of multiple OSNs (Online Social Networks) has been of significant research interest as it helps in identifying the unique and distinguishing trait in each social media platform that contributes to its continued existence. The comparison between the OSNs is insightful when it is done based on the representative majority of the users holding active accounts on all the platforms. In this research, we collected a set of user profiles holding accounts on both Twitter and Instagram, these platforms being of prominence among a majority of users. An extensive textual and visual analysis on the media content posted by these users revealed that both these platforms are indeed perceived differently at a fundamental level with Instagram engaging more of the users' heart and Twitter capturing more of their mind. These differences got reflected in almost every microscopic analysis done upon the linguistic, topical and visual aspects.Comment: 4 pages, 8 figure