Impact of the Journey: IS Employee Attitudes and Perceptions as Organizations Climb the CMM Ladder

We surveyed 736 IS professionals in organizations at varying levels of the Capability Maturity Model (CMM) to investigate job attitudes and perceptions. Although anecdotal reports and the scant preliminary empirical studies to-date suggest job attitudes and perceptions improve for employees as organizations climb the CMM ladder, we found evidence of a more complex picture. IS workers reported significantly lower professional efficacy and affective commitment in organizations at CMM Level 3 than in organizations at Level 1, and reports of cynicism were higher in organizations at upper levels of the CMM

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

"Not My Responsibility!" - A Comparative Case Study of Organizational Cybersecurity Subcultures

Despite significant technological advancements and the increasing sophistication of cyber- attacks in today’s modern society, organizations underestimate the human link in cybersecu- rity. Many still overlook that human behavior and decision-making are crucial in protecting sensitive information and mitigating risks. Organizations seemingly prioritize investigating time and resources into improving their technological cybersecurity measures rather than increasing the employees’ cybersecurity knowledge. These actions significantly impact the cybersecurity culture of the company. Cybersecurity culture refers to the shared values, beliefs, and actions of the employees in an organization that emphasize the importance of safeguarding digital assets, data, and systems against cyber threats. It encompasses the organization’s dedication, awareness, protocols, and ability to manage cybersecurity risks and promote a security-focused environment. Re- cent studies have primarily focused on discussing cybersecurity culture as a singular concept within an organization. This qualitative research aims to investigate the impact of cybersecurity subcultures within organizations. A systematic literature review was conducted to gain an overview of the existing theoretical background on cybersecurity subcultures. This process proved that there is a research gap in the topic of subcultures, as most of the current literature encompasses cybersecurity culture as a collective concept. Data was collected through semi-structured interviews with ten employees from two IT companies. Cybersecurity leaders from each company agreed that the sales and IT subcultures had the most significant differences; hence, employees from each subculture in both companies were interviewed. The results prove that the security leaders’ suspicions were correct. The sales subcultures need to gain more knowledge about cybersecurity. Cybersecurity measures are seen more as obstacles instead of improving their cybersecurity. There is also a significant need for more responsibility. They believe that someone better qualified will take care of their mistakes if they cause a cybersecurity incident. On the other hand, the IT subculture seems to understand cybersecurity better. They have comprehensive knowledge of the topic. However, they also share this uncertainty regarding responsibilities, stating they feel pressured to share their expertise with colleagues. This leaves them with limited time to complete their actual work tasks. They point to a lack of management responsibility as one of the critical reasons for this. This research sheds light on cybersecurity subcultures and challenges the notion that orga- nizations have only one cybersecurity culture. Organizations need to allocate their time and resources differently and acknowledge the significance of subcultures in maintaining overall cybersecurity. The findings and insights are meant to assist organizations in enhancing their cybersecurity operations and protocols

EVERY BREAK YOU TAKE, EVERY CLICK YOU MAKE - EMPIRICAL INSIGHTS ON EMPLOYEES\u27 PERCEPTION OF PEOPLE ANALYTICS

As work becomes increasingly decentralised, employers and employees alike are searching for tools that support (self-) organising and leadership in dispersed teams. Therefore, people analytics, as a form of algorithmic management, is increasingly gaining popularity. However, besides the alleged potential held by people analytics, it also has an inherent potential to serve as surveillance software and to perpetuate existing biases and discrimination. Whilst vendors of people analytics software provide a positive narrative and researchers from different disciplines provide extensive literature reviews, empirical insights remain scarce. Falling back on privacy calculus theory, we develop a research model to explain employees\u27 perception of people analytics deployment in their workplace. Leveraging insights from a scenario-based online survey, we find that employees overwhelmingly disagree with the concept of people analytics. Implementing people analytics causes privacy concerns and erodes employees’ trust in their organisation to a level where they are likely to consider leaving the company

THE RELATIONSHIP BETWEEN JUSTICE PERCEPTIONS, CONSCIENTIOUSNESS AND WORKPLACE BEHAVIORS AMONG OLD AND YOUNG EMPLOYEES

This research addressed the influence employee age has on organizational justice perceptions (OJPs) and organizational citizenship behaviors (OCBs) through conscientiousness. Given the valuable contributions of older employees in the workforce, the aim of this study was to investigate the processes by which age affects justice perceptions, the expression of conscientiousness traits, and workplace behaviors. Additionally, a theoretical framework was provided where the conservation of resource, equity, fairness, socioemotional selectivity, and conscientiousness at work theorieshelp explain the linkages from the integrative model. A total of 179 MTurk workers participated in this study, which required participants to answer questions about their workplace perceptions and behaviors. The primary scales used in this study measuring OJPs, conscientiousness, and OCBs were obtained from previous studies that found these measures to be reliable and valid. Using those scales, three main hypotheses were tested: Hypothesis 1 predicted age would moderate the relationship between OJPs and OCBs; Hypotheses 2 predicted conscientiousness would mediate the relationship between OJPs and OCBs; and Hypothesis 3 predicted employee age (moderating variable) would interact with justice perceptions (independent variable) and predict organizational citizenship behaviors (dependent variable), through conscientiousness (mediating variable). Results suggested that age does not moderate the relationship between OJPs and OCBs; however, conscientiousness mediates the relationship between OJPs and OCBs; and employee age only moderates the mediating effects of conscientiousness in the relationship between distributive justice perceptions and OCBs. Overall, this research provides preliminary findings to a model that had never been researched before, provides theoretical and practical implications, as well as directions for future research

Developing an Intervention Toolbox for the Common Health Problems in the Workplace

Development of the Health ↔ Work Toolbox is described. The toolbox aims to reduce the workplace impact of common health problems (musculoskeletal, mental health, and stress complaints) by focusing on tackling work-relevant symptoms. Based on biopsychosocial principles this toolbox supplements current approaches by occupying the zone between primary prevention and healthcare. It provides a set of evidence-informed principles and processes (knowledge + tools) for tackling work-relevant common health problems. The toolbox comprises a proactive element aimed at empowering line managers to create good jobs, and a ‘just in time’ responsive element for supporting individuals struggling with a work-relevant health problem. The key intention is helping people with common health problems to maintain work participation. The extensive conceptual and practical development process, including a comprehensive evidence review, produced a functional prototype toolbox that is evidence based and flexible in its use. End-user feedback was mostly positive. Moving the prototype to a fully-fledged internet resource requires specialist design expertise. The Health ↔ Work Toolbox appears to have potential to contribute to the goal of augmenting existing primary prevention strategies and healthcare delivery by providing a more comprehensive workplace approach to constraining sickness absence

ILR School Ph.D. Dissertations

Compiled by Susan LaCette.ILRSchoolPhD.pdf: 4022 downloads, before Oct. 1, 2020

Effective Talent Management Practices of Small and Medium-Size Businesses

Effective Talent management strategies to acquire, develop, and retain employees are essential, as 73% of business leaders in the United States identified that good human resources practices favorably affect the efficiency and effectiveness of business operations. Based on the people capability maturity model and transformational leadership theory, the purpose of this qualitative multiple case study was to explore the successful strategies that leaders of small and medium-size businesses (SMBs) used to acquire, develop, and retain employees. The case population comprised five SMBs’ leaders who had successfully used talent management strategies to acquire, develop, and retain employees for more than 5 years, and four employees who had worked with the SMBs for more than 5 years. The selected leaders participated in face-to-face semistructured interviews while the employees participated in a focus group. The data analysis process followed Yin’s five-phase analysis cycle; entailed an analysis of interview responses from individual interviews, the focus group interview, and a review of related documents. Four themes emerged from the data analysis: conducting management assessments, following recruitment and selection guidelines, empowering and enabling employees, and fostering workplace loyalty. A recommendation is that SMBs’ leaders prepare training manuals from their successful procedures for internal use and benchmarking with other SMBs. The study’s findings could contribute to positive social change by enabling leaders to improve employee development and retention for more productive employees and higher revenues to benefit society through employees becoming mentors and volunteers in local communities

Knowledge management in the voluntary sector: A focus on sharing project know-how and expertise

Voluntary sector organisations are operated principally by volunteers who are not obliged to share their knowledge, as might be expected in a for profit company, with a greater consequent loss of knowledge should individuals leave. This research examines how a volunteer-led organisation, the Campaign for Real Ale (CAMRA), acquires, stores and shares its project knowledge in the context of event management. Three annual CAMRA festivals of different sizes and maturity were selected to see how volunteers' knowledge is managed in the process of organising their festivals. Key festival officers were interviewed and focus groups, comprising of festival volunteers, were conducted. While the maturity of a festival and its size seemed to influence the ways in which knowledge was managed there were some commonalities between festivals. Evident was a strong master-apprentice model of learning with little formal training or record keeping except, that is, where legislation and accountability in treasury and health and safety functions were necessary. Trust between volunteers and their need to know and to share information appeared to be dependent, in part, on their perception and confidence in the success of the overarching project organisation, and this helped shape volunteers' knowledge sharing practices. Whilst there was evidence of a laissez-faire approach to codification and the sharing of knowledge, this was less so when volunteers recognised a genuine lack of knowledge which would hinder the success of their festival. The analysis also highlighted factors related to the sharing of knowledge that, it is suggested, have not been identified in the for-profit sector

Corporate Sustainable Development Model: Employee Perceptions from Gold Mining and Aluminum Smelting Companies in Indonesia

At a corporate level, implementing sustainable development implies undertaking corporate activities which contribute to realizing a development that meets the needs of the present without compromising the ability of future generations to meet their own needs, as defined by the World Commission and Environmental and Development (1987). This research seeks to understand perceptions of employees about corporate sustainable development in social, economic and environmental areas. Additionally, it intends to understand a set of critical factors that underlies employee’s orientation toward environmental sustainability. Two cases are scrutinized for these purposes: a gold mining company (in West Java, Indonesia) and an aluminum smelting company (in North Sumatra, Indonesia). Mining and smelting represent industrial operations which are highly exposed to, and define, a range of critical issues associated with sustainable development. Moreover, mining and smelting is expected to signify a varying context along the value chain of extractive industries. For these two selected cases, 60 and 80 managerial level employees are surveyed, respectively. Sustainable development model in this study is analyzed through a partial least squares approach of the Structural Equation Model (PLS-SEM). In general, the findings suggest a statistically significant difference in causal relation of the two samples of the structural model in concern, which is indicative of the role of corporate context to explain the variation. In more specific, the study found that the relation between employee behavior and attitude toward the environment is less significant in the case of gold mining; this is in contrast to the case of aluminum smelting which found a significant effect. Meanwhile, the relation between regulation and employee’s attitude toward the environment in the case of aluminum smelting suggests no statistical significance. Keywords: Corporate Sustainable Development, Environmental Sustainability Orientation, partial least square, gold mining, aluminum smelting, Indonesia