36,536 research outputs found
Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007
The tourism and hospitality industries have widely adopted information
technology (IT) to reduce costs, enhance operational efficiency, and most importantly to
improve service quality and customer experience. This article offers a comprehensive review of
articles that were published in 57 tourism and hospitality research journals from 2005 to 2007.
Grouping the findings into the categories of consumers, technologies, and suppliers, the article
sheds light on the evolution of IT applications in the tourism and hospitality industries. The
article demonstrates that IT is increasingly becoming critical for the competitive operations of
the tourism and hospitality organizations as well as for managing the distribution and
marketing of organizations on a global scale
Complete Semantics to empower Touristic Service Providers
The tourism industry has a significant impact on the world's economy,
contributes 10.2% of the world's gross domestic product in 2016. It becomes a
very competitive industry, where having a strong online presence is an
essential aspect for business success. To achieve this goal, the proper usage
of latest Web technologies, particularly schema.org annotations is crucial. In
this paper, we present our effort to improve the online visibility of touristic
service providers in the region of Tyrol, Austria, by creating and deploying a
substantial amount of semantic annotations according to schema.org, a widely
used vocabulary for structured data on the Web. We started our work from
Tourismusverband (TVB) Mayrhofen-Hippach and all touristic service providers in
the Mayrhofen-Hippach region and applied the same approach to other TVBs and
regions, as well as other use cases. The rationale for doing this is
straightforward. Having schema.org annotations enables search engines to
understand the content better, and provide better results for end users, as
well as enables various intelligent applications to utilize them. As a direct
consequence, the region of Tyrol and its touristic service increase their
online visibility and decrease the dependency on intermediaries, i.e. Online
Travel Agency (OTA).Comment: 18 pages, 6 figure
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Mapping factors influencing EAI adoption in the local government authorities on different phases of the adoption lifecycle
Several private and public organisations have adopted Enterprise Application Integration (EAI), however, its application in the Local Government Authorities (LGAs) is limited. Although, there exist few EAI adoption models, these models mainly focus on a number of different factors (e.g. benefits, barriers, cost) influencing the decision making process for EAI adoption. Moreover, these models do not illustrate which factor(s) influence the decision making process for EAI adoption on the adoption lifecycle phases. Literature indicates that the adoption process involves a sequence of phases an organisation passes through before taking the decision for adoption. This exemplifies that LGAs may also have to pass through several adoption phases before taking the decision to adopt EAI. However, due to the: (a) multiplicity of diverse EAI adoption factors and (b) not able to recognise which factor(s) influence EAI on adoption lifecycle phases, it may not be easy for LGAs to take decisions to adopt EAI by merely focusing on different factors. This may impede the decision making process for EAI adoption in LGAs. Notwithstanding, the implications of EAI have yet to be assessed, leaving scope for timeliness and novel research. Therefore, it is of high importance to investigate this area within LGAs and result in research that contributes towards successful EAI adoption. This paper makes a step forward as it: (a) investigates and proposes four adoption lifecycle phases, (b) validates the adoption lifecycle phases and (c) mapping the factors influencing EAI adoption on the adoption lifecycle phases, through a case study. Hence, it significantly contributes to the body of knowledge and practice. In doing so, providing sufficient support to the decision makers for speeding up the decision making process for EAI adoption in LGAs
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Informatisation of transport process using GPS navigation system
Nowadays, internal business processes are one of the crucial factors of firmsâ competitive advantage achievement, which is becoming increasingly important, not only on local but also on global markets. Firmsâ performance improvement depends to a large extent on its flexibility, adjustability and especially ability to manage internal business processes. Hence, use of information technology is among the fundamental elements of business process change, which not only improve competitiveness but also assure long term development and growth of the firm. For all these reasons, the main purpose of this article is firstly to establish that use of information technology is feasible in all industries, explain what possible obstacles for successful informatisation are, and which are major advantages after its implementation. Secondly, within theoretical aspect we present broaden view of informatisation in logistics, whilst practical example illustrates successful informatisation of transport process with adoption of GPS (Global Positioning System) in a transport firm. Furthermore, in this article we are also introducing a case study of three transport firms describing process flow before and after implementation identifying enhanced information quality, service quality and communication as a foremost advantages and achievements after informatisatio
Semantic discovery and reuse of business process patterns
Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse
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CRM Framework for Higher Education in Mauritius
This research paper provides a conceptual CRM framework that may be used by public universities in Mauritius for managing student relationships. Several important components have been identified for improving relationships with students based on a survey carried out with students and staff in the different public universities in Mauritius. The research findings show that people integrity and trust, communication and adaptation, facilitation and support, technological support and student engagement activities are the most important factors for improving relationship building. The rationale of the study is built upon the increasing number of student complaints and problems in the public universities. The research outcome will be highly beneficial for the different stakeholders in higher education
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