Approaches to the embedding of sustainability into the engineering curriculum - where are we now, and how do our graduates become global engineers?

This paper presents a resume of how the topic of sustainability can become fully-integrated into the engineering curriculum in the UK, and how this needs to evolve toward consideration of how graduates could be better developed as global engineers. The paper begins by providing a justification as to why sustainability is an important feature of the already overcrowded engineering curriculum, and briefly reports, through illustrative examples, on alternative approaches which currently embed sustainability into the engineering curriculum. The paper makes the case that it is timely now to re-address the learning outcomes in order to enhance the students’ experience beyond just the inclusion of new curriculum content It does this by consideration of the identified drivers that range from the accrediting bodies and from the aspirations of employers, through revised approaches to embed sustainability, to the consideration of students’ own perceptions of sustainability and ultimately to their becoming employed as global engineers. The paper therefore discusses both the current and planned work toward supporting the development of engineering graduates into global citizens, with a greater emphasis upon their responsibility to ensure a sustainable future world, moving beyond sustainability awareness towards informed application of sustainability thinking

Investigating and Supporting Sensemaking within Online Health Communities

This dissertation focuses on understanding and supporting individual and collective sensemaking within online health communities (OHCs). This major goal was achieved in three aims. In Aim 1, this dissertation contributes a rich descriptive account of collective sensemaking in OHCs forums by describing how it occurs and develops, what triggers it, what elements constitute collective construction of meaning, and what conversational moves positively contribute to this process. Further, it describes how collective sensemaking in OHCs is impacted by the interplay between informational and socio-emotional needs of OHCs members. Moreover, it examines how design of different social computing platforms influences OHCs members’ ability to meet their informational and socio-emotional needs and engage in collective sensemaking. In Aim 2, this dissertation explores the design space of tools for supporting individual sensemaking through optimized information access. Through the design and evaluation of a prototype DisVis it examines the impact of such tools on OHCs members’ ability to understand information within discussion threads. In the final Aim 3, this dissertation proposes a novel approach for meeting the three main needs identified in Aims 1 and 2: promoting individual sensemaking, while at the same time encouraging collective sensemaking, and facilitating development of social awareness and ties among community members. The design and evaluation of the novel solution for visualizing discussion threads that synergistically addresses these three needs—dSense—provides insights for future research and design of interactive solutions for supporting individual and collective sensemaking within OHCs

Social media as a data gathering tool for international business qualitative research: opportunities and challenges

Lusophone African (LA) multinational enterprises (MNEs) are becoming a significant pan-African and global economic force regarding their international presence and influence. However, given the extreme poverty and lack of development in their home markets, many LA enterprises seeking to internationalize lack resources and legitimacy in international markets. Compared to higher income emerging markets, Lusophone enterprises in Africa face more significant challenges in their internationalization efforts. Concomitantly, conducting significant international business (IB) research in these markets to understand these MNEs internationalization strategies can be a very daunting task. The fast-growing rise of social media on the Internet, however, provides an opportunity for IB researchers to examine new phenomena in these markets in innovative ways. Unfortunately, for various reasons, qualitative researchers in IB have not fully embraced this opportunity. This article studies the use of social media in qualitative research in the field of IB. It offers an illustrative case based on qualitative research on internationalization modes of LAMNEs conducted by the authors in Angola and Mozambique using social media to identify and qualify the population sample, as well as interact with subjects and collect data. It discusses some of the challenges of using social media in those regions of Africa and suggests how scholars can design their studies to capitalize on social media and corresponding data as a tool for qualitative research. This article underscores the potential opportunities and challenges inherent in the use of social media in IB-oriented qualitative research, providing recommendations on how qualitative IB researchers can design their studies to capitalize on data generated by social media.https://doi.org/10.1080/15475778.2019.1634406https://doi.org/10.1080/15475778.2019.1634406https://doi.org/10.1080/15475778.2019.1634406https://doi.org/10.1080/15475778.2019.1634406Accepted manuscriptPublished versio

The Influence of Electronic Word of Mouth in an Online Travel Community on Travel Decisions: A Case Study

As a result of embracing the Internet, online travel communities have become an important information source for travelers. The members of these communities communicate through postings called electronic word-of-mouth (eWOM) the act of sharing information on a particular topic. Electronic word-of-mouth (eWOM) is informal communications among consumers regarding the usage or characteristics of goods and services on the Internet (Litvin, Goldsmith, and Pan, 2008). Furthermore, the influence of eWOM has been found to be influential on consumer purchasing behavior (Guernsey, 2000). Thus, an understanding of the potential of eWOM in online travel communities on travel decisions has implications for tourism marketers as well as researchers. The purpose of this research is to examine a single online travel community in order to conduct an in depth analysis of the influence of eWOM on travel decisions. The study uses online travel community postings (eWOM) to explore the types of travel decisions that are discussed, influence of eWOM on these decisions, the types of members and their specific influence on types of travel decisions, the information types provided by the members, the activity level of members and their influence on travel decisions of other members. Thorn Tree Forum, part of Lonely Planet website is the online travel community studied for this research. In an effort to select a sample that would yield maximum variation, treemaps, and purposeful sampling is used to select eight country forums to use as the framework for collecting community member postings. Postings are collected for an eight month period. Data collection and analysis used a multistep process that included thematic networks, coding for influence and details of information shared among members. The results suggest that eWOM in this online travel community influence travel decisions including accommodation choice, food and beverage recommendations, transportation options, safety of the destination, monetary issues, destination information, and itinerary refinements. Residents were influential in accommodations, food and beverages, and destination information, whereas experienced travelers influenced all types of travel decisions except accommodations. Information types identified include warnings, advice/tips, recommendations, and clarifications. Clarifications were the most influential postings, followed by recommendations and advice/tips. The members were categorized into three types low, medium, and high activity level members. Medium activity level members were the most influential members followed by low and high activity level members. The results of this study provide direction for theoretical development of using online travel communities for travel decision making and provide managerial guidance for utilization of online travel communities for enhancing travel products and destination

Supporting and Enabling Scholarship: Developing and Sharing Expertise in Online Learning and Teaching

In a highly competitive, rapidly changing higher education market, universities need to be able to generate pedagogical expertise quickly and ensure that it is applied to practice. Since teaching approaches are constantly evolving, partly responding to emerging learning technologies, there is a need to foster ways to keep abreast on an ongoing basis. This paper explores how a small-scale project, the Teaching Online Panel (TOP), used scholarship investigations and a bottom-up approach to enhance one particular aspect of academic practice – online learning and teaching. The experiences of TOP are useful for identifying: - how a scholarship approach can help develop academic expertise - its contribution to enhancing understanding of staff’s different roles in the University - ways of developing the necessary supportive network for those undertaking such scholarship - the effectiveness of staff development which is peer-led rather than imposed from above - how practical examples can stimulate practice development - the relevance of literature on communities of practice and landscapes of practice for scholarship - the important role of ‘brokers’ to facilitate the dissemination of scholarship findings - the benefits to the brokers’ own professional roles - the challenges of sustaining such an approach and lessons learnt. This study has relevance for those involved in supporting scholarship or delivering staff development in Higher Education

Investigating design features of a computer-mediated communication system

Computer-mediated communication (CMC) is increasingly used in higher education, but it is not without problems. The effectiveness of CMC depends on many factors, including the characteristics of CMC systems themselves. The research reported here therefore aimed to investigate how an educational CMC system might be improved, in order to support learning more effectively. The main context for the research was distance learning at the UK Open University (OU). A two-stage, mixed methods research approach was adopted. In the first stage, interviews and observations were carried out to explore the benefits and problems experienced by users. This revealed two major issues: information overload and lack of social presence. Information overload relates to users’ problems dealing with large numbers of messages. Social presence relates to the need for users to feel connected with each other. The second stage investigated system features aimed at addressing these issues, implemented in a prototype computer conferencing system. Features to address overload included branched message threading and user recommendations. Features to address social presence were ‘résumés’ and instant messaging. These features were evaluated using questionnaires, with several cohorts of students in an OU course. Students expressed approval of the features, although some features were not widely used. Students preferred branched threading to chronological threading because branching helped them to follow ‘conversations’. Students were uncomfortable recommending messages, feeling that the value of a message would vary between people. They were also uncomfortable using instant messaging to contact others whom they did not know. However, the awareness aspect of instant messaging provided a sense of solidarity. The research demonstrated that the problems of overload and lack of social presence are significant, and each has social aspects which must be addressed. Students’ relationships with each other affect whether and how they use the features of CMC systems. We can conclude that particular attention must be paid to the social aspects of online communication, both when designing educational CMC systems and when considering how they are used. To maximise the benefits for learning, students need to feel comfortable with each other online, and there are few short cuts to achieving this

An exploration of concepts of community through a case study of UK university web production

The paper explores the inter-relation and differences between the concepts of occupational community, community of practice, online community and social network. It uses as a case study illustration the domain of UK university web site production and specifically a listserv for those involved in it. Different latent occupational communities are explored, and the potential for the listserv to help realize these as an active sense of community is considered. The listserv is not (for most participants) a tight knit community of practice, indeed it fails many criteria for an online community. It is perhaps best conceived as a loose knit network of practice, valued for information, implicit support and for the maintenance of weak ties. Through the analysis the case for using strict definitions of the theoretical concepts is made

Tick-Talk: Parental online discourse about TBE vaccination

This study aimed to understand parental discourse about vaccination, and to provide guidance for communication that addresses the needs of parents. We analyzed parental discourse on child vaccination in general and tick-borne encephalitis (TBE) specifically in a Swiss parental online community. For this purpose, a data set containing 105k posts written by parents between 2007 and 2019 was analyzed using a combination of linguistic discourse analysis and qualitative content analysis. Results show that parents enter into a multidimensional decision-making process, characterized by elaborate practices of negotiation, consideration of vaccination recommendations as well as six distinct influencing thematic factors (vaccination safety, development and control, effectiveness, epidemiology, necessity, alternatives or additional prevention methods). The study shows a clear pattern of seasonality, with parents talking about TBE vaccination mostly triggered by events such as tick bites in spring and summer. From a public health perspective, the study emphasizes the need for sufficient, balanced, and tailored information about TBE vaccination. Online forums provide valuable information about what matters to parents and when, which can help public health authorities and practitioners provide information according to these concerns and enhance health literacy among parents

Visible relations in online communities : modeling and using social networks

The Internet represents a unique opportunity for people to interact with each other across time and space, and online communities have existed long before the Internet's solidification in everyday living. There are two inherent challenges that online communities continue to contend with: motivating participation and organizing information. An online community's success or failure rests on the content generated by its users. Specifically, users need to continually participate by contributing new content and organizing existing content for others to be attracted and retained. I propose both participation and organization can be enhanced if users have an explicit awareness of the implicit social network which results from their online interactions. My approach makes this normally ``hidden" social network visible and shows users that these intangible relations have an impact on satisfying their information needs and vice versa. That is, users can more readily situate their information needs within social processes, understanding that the value of information they receive and give is influenced and has influence on the mostly incidental relations they have formed with others. First, I describe how to model a social network within an online discussion forum and visualize the subsequent relationships in a way that motivates participation. Second, I show that social networks can also be modeled to generate recommendations of information items and that, through an interactive visualization, users can make direct adjustments to the model in order to improve their personal recommendations. I conclude that these modeling and visualization techniques are beneficial to online communities as their social capital is enhanced by "weaving" users more tightly together