A Computational Model of Non-Cooperation in Natural Language Dialogue

A common assumption in the study of conversation is that participants fully cooperate in order to maximise the effectiveness of the exchange and ensure communication flow. This assumption persists even in situations in which the private goals of the participants are at odds: they may act strategically pursuing their agendas, but will still adhere to a number of linguistic norms or conventions which are implicitly accepted by a community of language users. However, in naturally occurring dialogue participants often depart from such norms, for instance, by asking inappropriate questions, by avoiding to provide adequate answers or by volunteering information that is not relevant to the conversation. These are examples of what we call linguistic non-cooperation. This thesis presents a systematic investigation of linguistic non-cooperation in dialogue. Given a specific activity, in a specific cultural context and time, the method proceeds by making explicit which linguistic behaviours are appropriate. This results in a set of rules: the global dialogue game. Non-cooperation is then measured as instances in which the actions of the participants are not in accordance with these rules. The dialogue game is formally defined in terms of discourse obligations. These are actions that participants are expected to perform at a given point in the dialogue based on the dialogue history. In this context, non-cooperation amounts to participants failing to act according to their obligations. We propose a general definition of linguistic non-cooperation and give a specific instance for political interview dialogues. Based on the latter, we present an empirical method which involves a coding scheme for the manual annotation of interview transcripts. The degree to which each participant cooperates is automatically determined by contrasting the annotated transcripts with the rules in the dialogue game for political interviews. The approach is evaluated on a corpus of broadcast political interviews and tested for correlation with human judgement on the same corpus. Further, we describe a model of conversational agents that incorporates the concepts and mechanisms above as part of their dialogue manager. This allows for the generation of conversations in which the agents exhibit varying degrees of cooperation by controlling how often they favour their private goals instead of discharging their discourse obligations

Evaluating Innovative Multimedia Customer Handling Systems

The subject of this thesis is tripartite communication between two human participants and a computer, where one human has access to the computer but the other does not. Its goal is to show that there is an intricate, triadic, relationship between the three. Previous investigations of such communication which have indicated that there are triadic relationships have concentrated on in depth study of the dialogues between the two human participants but have been informal and typically ethnomethodological. Formal or controlled experimental investigations have not taken account of the human-human dialogue, and as a consequence have not recognised the communications' triadic nature. This thesis redresses this dichotomy through extensive analysis of controlled experimental studies of simulated tripartite customer service situations. These analyses cover the three measures of perception, performance and process which have been used in the study of mediated human-human communication to build a complete model of the interactions. Particular attention was paid to the process of the human-human dialogues, using an adaptation of the Conversational Games Analysis (Kowtko, Isard and Doherty-Sneddon, 1992) coding scheme to gather in depth information about the ways in which participants used their utterances. The analyses of these measures provided empirical evidence that the informal studies were correct in proposing the relationship between the three participants in these communications were triadic. It was shown that not only broad differences in the computer's interaction style but also apparently small variations could have major impact on the human-human dialogue, and that the conditions of visibility between the three participants interacted strongly with these variations effects

Using Rhetorical Figures and Shallow Attributes as a Metric of Intent in Text

In this thesis we propose a novel metric of document intent evaluation based on the detection and classification of rhetorical figure. In doing so we dispel the notion that rhetoric lacks the structure and consistency necessary to be relevant to computational linguistics. We show how the combination of document attributes available through shallow parsing and rules extracted from the definitions of rhetorical figures produce a metric which can be used to reliably classify the intent of texts. This metric works equally well on entire documents as on portions of a document

The significance of silence. Long gaps attenuate the preference for ‘yes’ responses in conversation.

In conversation, negative responses to invitations, requests, offers and the like more often occur with a delay – conversation analysts talk of them as dispreferred. Here we examine the contrastive cognitive load ‘yes’ and ‘no’ responses make, either when given relatively fast (300 ms) or delayed (1000 ms). Participants heard minidialogues, with turns extracted from a spoken corpus, while having their EEG recorded. We find that a fast ‘no’ evokes an N400-effect relative to a fast ‘yes’, however this contrast is not present for delayed responses. This shows that an immediate response is expected to be positive – but this expectation disappears as the response time lengthens because now in ordinary conversation the probability of a ‘no’ has increased. Additionally, however, 'No' responses elicit a late frontal positivity both when they are fast and when they are delayed. Thus, regardless of the latency of response, a ‘no’ response is associated with a late positivity, since a negative response is always dispreferred and may require an account. Together these results show that negative responses to social actions exact a higher cognitive load, but especially when least expected, as an immediate response

Products and Services

Today’s global economy offers more opportunities, but is also more complex and competitive than ever before. This fact leads to a wide range of research activity in different fields of interest, especially in the so-called high-tech sectors. This book is a result of widespread research and development activity from many researchers worldwide, covering the aspects of development activities in general, as well as various aspects of the practical application of knowledge