Bayesian control of the number of servers in a GI/M/c queuing system

In this paper we consider the problem of designing a GI/M/c queueing system. Given arrival and service data, our objective is to choose the optimal number of servers so as to minimize an expected cost function which depends on quantities, such as the number of customers in the queue. A semiparametric approach based on Erlang mixture distributions is used to model the general interarrival time distribution. Given the sample data, Bayesian Markov chain Monte Carlo methods are used to estimate the system parameters and the predictive distributions of the usual performance measures. We can then use these estimates to minimize the steady-state expected total cost rate as a function of the control parameter c. We provide a numerical example based on real data obtained from a bank in Madrid

Propagation of epistemic uncertainty in queueing models with unreliable server using chaos expansions

In this paper, we develop a numerical approach based on Chaos expansions to analyze the sensitivity and the propagation of epistemic uncertainty through a queueing systems with breakdowns. Here, the quantity of interest is the stationary distribution of the model, which is a function of uncertain parameters. Polynomial chaos provide an efficient alternative to more traditional Monte Carlo simulations for modelling the propagation of uncertainty arising from those parameters. Furthermore, Polynomial chaos expansion affords a natural framework for computing Sobol' indices. Such indices give reliable information on the relative importance of each uncertain entry parameters. Numerical results show the benefit of using Polynomial Chaos over standard Monte-Carlo simulations, when considering statistical moments and Sobol' indices as output quantities

Fluid Approximation of a Call Center Model with Redials and Reconnects

In many call centers, callers may call multiple times. Some of the calls are re-attempts after abandonments (redials), and some are re-attempts after connected calls (reconnects). The combination of redials and reconnects has not been considered when making staffing decisions, while ignoring them will inevitably lead to under- or overestimation of call volumes, which results in improper and hence costly staffing decisions. Motivated by this, in this paper we study call centers where customers can abandon, and abandoned customers may redial, and when a customer finishes his conversation with an agent, he may reconnect. We use a fluid model to derive first order approximations for the number of customers in the redial and reconnect orbits in the heavy traffic. We show that the fluid limit of such a model is the unique solution to a system of three differential equations. Furthermore, we use the fluid limit to calculate the expected total arrival rate, which is then given as an input to the Erlang A model for the purpose of calculating service levels and abandonment rates. The performance of such a procedure is validated in the case of single intervals as well as multiple intervals with changing parameters

Nested Fork-Join Queuing Networks and Their Application to Mobility Airfield Operations Analysis

A single-chain nested fork-join queuing network (FJQN) model of mobility airfield ground processing is proposed. In order to analyze the queuing network model, advances on two fronts are made. First, a general technique for decomposing nested FJQNs with probabilistic forks is proposed, which consists of incorporating feedback loops into the embedded Markov chain of the synchronization station, then using Marie\u27s Method to decompose the network. Numerical studies show this strategy to be effective, with less than two percent relative error in the approximate performance measures in most realistic cases. The second contribution is the identification of a quick, efficient method for solving for the stationary probabilities of the λn/Ck/r/N queue. Unpreconditioned Conjugate Gradient Squared is shown to be the method of choice in the context of decomposition using Marie\u27s Method, thus broadening the class of networks where the method is of practical use. The mobility airfield model is analyzed using the strategies described above, and accurate approximations of airfield performance measures are obtained in a fraction of the time needed for a simulation study. The proposed airfield modeling approach is especially effective for quick-look studies and sensitivity analysis