A2THOS: Availability Analysis and Optimisation in SLAs

IT service availability is at the core of customer satisfaction and business success for today’s organisations. Many medium-large size organisations outsource part of their IT services to external providers, with Service Level Agreements describing the agreed availability of outsourced service components. Availability management of partially outsourced IT services is a non trivial task since classic approaches for calculating availability are not applicable, and IT managers can only rely on their expertise to fulfil it. This often leads to the adoption of non optimal solutions. In this paper we present A2THOS, a framework to calculate the availability of partially outsourced IT services in the presence of SLAs and to achieve a cost-optimal choice of availability levels for outsourced IT components while guaranteeing a target availability level for the service

FedRR: a federated resource reservation algorithm for multimedia services

The Internet is rapidly evolving towards a multimedia service delivery platform. However, existing Internet-based content delivery approaches have several disadvantages, such as the lack of Quality of Service (QoS) guarantees. Future Internet research has presented several promising ideas to solve the issues related to the current Internet, such as federations across network domains and end-to-end QoS reservations. This paper presents an architecture for the delivery of multimedia content across the Internet, based on these novel principles. It facilitates the collaboration between the stakeholders involved in the content delivery process, allowing them to set up loosely-coupled federations. More specifically, the Federated Resource Reservation (FedRR) algorithm is proposed. It identifies suitable federation partners, selects end-to-end paths between content providers and their customers, and optimally configures intermediary network and infrastructure resources in order to satisfy the requested QoS requirements and minimize delivery costs

QoE Modelling, Measurement and Prediction: A Review

In mobile computing systems, users can access network services anywhere and anytime using mobile devices such as tablets and smart phones. These devices connect to the Internet via network or telecommunications operators. Users usually have some expectations about the services provided to them by different operators. Users' expectations along with additional factors such as cognitive and behavioural states, cost, and network quality of service (QoS) may determine their quality of experience (QoE). If users are not satisfied with their QoE, they may switch to different providers or may stop using a particular application or service. Thus, QoE measurement and prediction techniques may benefit users in availing personalized services from service providers. On the other hand, it can help service providers to achieve lower user-operator switchover. This paper presents a review of the state-the-art research in the area of QoE modelling, measurement and prediction. In particular, we investigate and discuss the strengths and shortcomings of existing techniques. Finally, we present future research directions for developing novel QoE measurement and prediction technique

A Survey on Service Composition Middleware in Pervasive Environments

The development of pervasive computing has put the light on a challenging problem: how to dynamically compose services in heterogeneous and highly changing environments? We propose a survey that defines the service composition as a sequence of four steps: the translation, the generation, the evaluation, and finally the execution. With this powerful and simple model we describe the major service composition middleware. Then, a classification of these service composition middleware according to pervasive requirements - interoperability, discoverability, adaptability, context awareness, QoS management, security, spontaneous management, and autonomous management - is given. The classification highlights what has been done and what remains to do to develop the service composition in pervasive environments

Link State Contract Routing

The Internet's simple design resulted in huge success in basic telecommunicationservices. However, the current Internet architecture has failed in terms of introducingmany innovative technologies as end-to-end (E2E) services such as multicasting,guaranteed quality of services (QoS) and many others. We argue that contractingover static service level agreements (SLA) and point-to-anywhere service definitionsare the main reasons behind this failure. In that sense, the Internet architecture needsmajor shifts since it neither allows (i) users to indicate their value choices at sufficientgranularity nor (ii) providers to manage risks involved in investment for new innovativeQoS technologies and business relationships with other providers as well as users.To allow these much needed economic flexibilities, we introduce contract-switching asa new paradigm for the design of future Internet architecture. In this work, we implementcontract-routing framework with specific focus on long-term contracted servicesin Link State Contract Routing scheme. Our work shows that E2e guaranteed QoSservices can be achieved in routing over contracted edge-to-edge service abstractionswhich are built on today's popular protocols with reasonable protocol overhead

Service oriented networking for multimedia applications in broadband wireless networks

Extensive efforts have been focused on deploying broadband wireless networks. Providing mobile users with high speed network connectivity will let them run various multimedia applications on their wireless devices. In order to successfully deploy and operate broadband wireless networks, it is crucial to design efficient methods for supporting various services and applications in broadband wireless networks. Moreover, the existing access-oriented networking solutions are not able to fully address all the issues of supporting various applications with different quality of service requirements. Thus, service-oriented networking has been recently proposed and has gained much attention. This dissertation discusses the challenges and possible solutions for supporting multimedia applications in broadband wireless networks. The service requirements of different multimedia applications such as video streaming and Voice over IP (VoIP) are studied and some novel service-oriented networking solutions for supporting these applications in broadband wireless networks are proposed. The performance of these solutions is examined in WiMAX networks which are the promising technology for broadband wireless access in the near future. WiMAX networks are based on the IEEE 802.16 standards which have defined different Quality of Service (QoS) classes to support a broad range of applications with varying service requirements to mobile and stationary users. The growth of multimedia traffic that requires special quality of service from the network will impose new constraints on network designers who should wisely allocate the limited resources to users based on their required quality of service. An efficient resource management and network design depends upon gaining accurate information about the traffic profile of user applications. In this dissertation, the access level traffic profile of VoIP applications are studied first, and then a realistic distribution model for VoIP traffic is proposed. Based on this model, an algorithm to allocate resources for VoIP applications in WiMAX networks is investigated. Later, the challenges and possible solutions for transmitting MPEG video streams in wireless networks are discussed. The MPEG traffic model adopted by the WiMAX Forum is introduced and different application-oriented solutions for enhancing the performance of wireless networks with respect to MPEG video streaming applications are explained. An analytical framework to verify the performance of the proposed solutions is discoursed, and it is shown that the proposed solutions will improve the efficiency of VoIP applications and the quality of streaming applications over wireless networks. Finally, conclusions are drawn and future works are discussed