Online service delivery models : an international comparison in the public sector

Governments around the world are facing the challenge of responding to increased expectations by their customers with regard to public service delivery. Citizens, for example, expect governments to provide better and more efficient electronic services on the Web in an integrated way. Online portals have become the approach of choice in online service delivery to meet these requirements and become more customer-focussed. This study describes and analyses existing variants of online service delivery models based upon an empirical study and provides valuable insights for researchers and practitioners in government. For this study, we have conducted interviews with senior management representatives from five international governments. Based on our findings, we distinguish three different classes of service delivery models. We describe and characterise each of these models in detail and provide an in-depth discussion of the strengths and weaknesses of these approaches

AQUAGRID: an extensible platform for collaborative problem solving in groundwater protection

AQUAGRID is the subsurface hydrology computational service of the Sardinian GRIDA3 infrastructure, designed to deliver complex environmental applications via a user-friendly Web portal. The service aims to provide to water professionals integrated modeling tools to solve water resources management problems and aid decision making for contaminated soil and groundwater. In this paper, the AQUAGRID application concept and enabling technologies are illustrated. At the heart of the service are the computational models to simulate complex and large groundwater flow and contaminant transport problems and geochemical speciation. AQUAGRID is built on top of compute-Grid technologies by means of the EnginFrame Grid framework. Distributed data management is provided by the Storage Resource Broker data-Grid middleware. The resulting environment allows end-users to perform groundwater simulations and to visualize and interact with their results, using graphs, 3D images and annotated maps. The problem solving capability of the platform is demonstrated using the results of two case studies deployed

Report of the user requirements and web based access for eResearch workshops

The User Requirements and Web Based Access for eResearch Workshop, organized jointly by NeSC and NCeSS, was held on 19 May 2006. The aim was to identify lessons learned from e-Science projects that would contribute to our capacity to make Grid infrastructures and tools usable and accessible for diverse user communities. Its focus was on providing an opportunity for a pragmatic discussion between e-Science end users and tool builders in order to understand usability challenges, technological options, community-specific content and needs, and methodologies for design and development. We invited members of six UK e-Science projects and one US project, trying as far as possible to pair a user and developer from each project in order to discuss their contrasting perspectives and experiences. Three breakout group sessions covered the topics of user-developer relations, commodification, and functionality. There was also extensive post-meeting discussion, summarized here. Additional information on the workshop, including the agenda, participant list, and talk slides, can be found online at http://www.nesc.ac.uk/esi/events/685/ Reference: NeSC report UKeS-2006-07 available from http://www.nesc.ac.uk/technical_papers/UKeS-2006-07.pd

A Data-driven, High-performance and Intelligent CyberInfrastructure to Advance Spatial Sciences

abstract: In the field of Geographic Information Science (GIScience), we have witnessed the unprecedented data deluge brought about by the rapid advancement of high-resolution data observing technologies. For example, with the advancement of Earth Observation (EO) technologies, a massive amount of EO data including remote sensing data and other sensor observation data about earthquake, climate, ocean, hydrology, volcano, glacier, etc., are being collected on a daily basis by a wide range of organizations. In addition to the observation data, human-generated data including microblogs, photos, consumption records, evaluations, unstructured webpages and other Volunteered Geographical Information (VGI) are incessantly generated and shared on the Internet. Meanwhile, the emerging cyberinfrastructure rapidly increases our capacity for handling such massive data with regard to data collection and management, data integration and interoperability, data transmission and visualization, high-performance computing, etc. Cyberinfrastructure (CI) consists of computing systems, data storage systems, advanced instruments and data repositories, visualization environments, and people, all linked together by software and high-performance networks to improve research productivity and enable breakthroughs that are not otherwise possible. The Geospatial CI (GCI, or CyberGIS), as the synthesis of CI and GIScience has inherent advantages in enabling computationally intensive spatial analysis and modeling (SAM) and collaborative geospatial problem solving and decision making. This dissertation is dedicated to addressing several critical issues and improving the performance of existing methodologies and systems in the field of CyberGIS. My dissertation will include three parts: The first part is focused on developing methodologies to help public researchers find appropriate open geo-spatial datasets from millions of records provided by thousands of organizations scattered around the world efficiently and effectively. Machine learning and semantic search methods will be utilized in this research. The second part develops an interoperable and replicable geoprocessing service by synthesizing the high-performance computing (HPC) environment, the core spatial statistic/analysis algorithms from the widely adopted open source python package – Python Spatial Analysis Library (PySAL), and rich datasets acquired from the first research. The third part is dedicated to studying optimization strategies for feature data transmission and visualization. This study is intended for solving the performance issue in large feature data transmission through the Internet and visualization on the client (browser) side. Taken together, the three parts constitute an endeavor towards the methodological improvement and implementation practice of the data-driven, high-performance and intelligent CI to advance spatial sciences.Dissertation/ThesisDoctoral Dissertation Geography 201

Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content

This work was supported by the Spanish Ministry of Science and Innovation (PID2019-108965GB-I00) and the Regional Government of Andalusia (P20_00314 and B-SEJ-556-UGR20). The authors thank all people who participated in the reported studies.In this paper, we propose a conceptual framework composed of a number of e-government, implementation and evaluation-oriented variables, with which we jointly analyze chatbots presented in the research literature and chatbots deployed as public services in Spain at national, regional and local levels. As a result of our holistic analysis, we identify and discuss current trends and challenges in the development and evaluation of chatbots in the public administration sector, such as focusing the use of the conversational agents on the search for government information, documents and services –leaving citizen consultation and collaboration aside–, and conducting preliminary evaluations of prototypes in limited studies, lacking experiments on deployed systems, with metrics beyond effectiveness and usability –e.g., metrics related to the generation of public values. Addressing some of the identified challenges, we build and evaluate two novel chatbots that present advances in the access to open government data and citizen participation content. Moreover, we come up with additional, potential research lines that may be considered in the future for a new generation of e-government chatbots.Spanish Ministry of Science and Innovation (PID2019-108965GB-I00)Regional Government of Andalusia (P20_00314 and B-SEJ-556-UGR20

Analytical Social CRM: Concept and Tool Support

The Social Web offers new opportunities, such as direct market access, interactive customer contact or a better understanding of market demands, in the field of customer relationship management (CRM). Consequently, firms develop new strategies, processes and technologies to utilise the Social Web for their needs. From the perspective of CRM, the Social Web creates an opportunity to directly include customer knowledge and shape a field called Social CRM (SCRM). Even though methods and tools for data extraction and media monitoring are already available, the analytical requirements of SCRM and necessary functionalities are open for research. This research explores the role of analytical SCRM and examines available tools with the required functional and technological components. The findings show that existing tools still have a limited functional scope which makes a ‘best-of-breed’ approach necessary. Finally, a concept for an integrated analytical SCRM system is proposed that comprises necessary SCRM components

Web Interface for Generic Grid Jobs, Web4Grid

For a long time grid has been used practically only by large projects which can afford to have fine-tuned sophisticated interfaces for the researchers involved on these projects. Grid has the potential to be a key instrument for a wide variety of scientific topics which require to perform many calculations, for example to explore complex system dynamics as function of parameters. The reduced size of the research groups and the diversity of problems makes unsuitable to develop specific interfaces in most of the instances while the cumbersome grid shell commands are a barrier that requires a significant amount of determination to overcome. Web4Grid interface is intended to be a user-friendly web where grid users can submit their jobs and recover the results on an automatic way. Besides the interface provides the capability to monitor the existing jobs and to check the (local) grid status (load, number of free cores available, ...). Web4Grid interface does not require specific grid usage training nor any knowledge about the middleware behind it