A Conceptual Model for IT Work Autonomy

Autonomy is considered an important predecessor of job-related outcomes such as job satisfaction, job motivation, and work-life-balance. Although widely used in information systems (IS) research, most studies ignore its multi-dimensional nature and technology-related facets related to autonomy. This study contributes to existing literature by proposing IT work autonomy as a rich conceptualization that includes three existing dimensions of autonomy (work method autonomy, work scheduling autonomy, and work criteria autonomy) and a new technology-related dimension (i.e., work instrument autonomy). A conceptual model is proposed and discussed. For IS theory, conceptualizing IT work autonomy promises to enlighten future research that seeks to explore work-related phenomena. Moreover, this new conceptualization has the potential to guide organizations in designing future jobs

Visual Storytelling: Impact of Data visualization on citizens\u27 health behaviors

Although data visualization is gaining in popularity due to its ease of use and learning, and superiority of presenting data in a pleasing manner, healthcare sector has lagged behind other industries in the use of data visualization. In order to understand the appropriateness of data visualization technique, especially storytelling, in improving public health, it is necessary to empirically investigate whether and how this technique could help general public understand complex healthcare datasets and gain insights. In this study, we present a preliminary conceptual framework and our proposed research design to conduct this study. Specifically, we employ the stimulus-organism-response (S-O-R) model as a framework, and Tableau storytelling features to undertake this investigation. By doing so, we will be able to further our understanding of data visualization with storytelling component, and of whether and how data visualization influence common citizens’ understanding about proper healthcare behaviors

How Autonomy is Used in Information Systems Research: Status Quo and Prospective Opportunities

Autonomy is a central concept that allows researchers to investigate essential aspects such as job-related outcomes in Information Systems (IS) research. With the increase of mobile technologies, autonomy is increasingly gaining importance. Given the growing body of research in this area, this research presents the results of a systematic literature review. The results show in detail how autonomy has been used and identify fruitful avenues for future research. Specifically, we suggest that future research should contextualize autonomy to give it a pivotal theoretical significance for IS research. Moreover, future research should also acknowledge the multi-dimensional facets of autonomy to enhance its explanatory power

Social Media Moderations, User Ban, and Content Generation: Evidence from Zhihu

Social media platforms have evolved as major outlets for many entities to distribute and consume information. The content on social media sites, however, are often considered inaccurate, misleading, or even harmful. To deal with such challenges, the platforms have developed rules and guidelines to moderate and regulate the content on their sites. In this study, we explore user banning as a moderation strategy that restricts, suspends, or bans a user who the platform deems as violating community rules from further participation on the platform for a predetermined period of time. We examine the impact of such moderation strategy using data from a major Q&A platform. Our analyses indicate that user banning increases a user’s contribution after the platform lifts the ban. The magnitude of the impact, however, depends on the user’s engagement level with the platform. We find that the increase in contributions is smaller for a more engaged user. Additionally, we find that the quality of the user-generated content (UGC) decreases after the user ban is lifted. Our research is among the first to empirically evaluate the effectiveness of platform moderations. The findings have important implications for platform owners in managing the content on their sites

Effects of Undesired Online Video Advertising Choice on User Behavior and Attitude

Although online video advertising is currently a pervasive medium, its effectiveness is still in great doubt. This study examines the effects of undesired choice on user behavior and attitude in the context of online video advertising. We propose that offering people a choice of video advertisements will motivate them into paying more attention to the chosen advertisement, which in turn leads to better memory of the information contained in the advertisement. Additionally, the choosing behavior will encourage viewers to form a favorable attitude towards the chosen video advertisement and their purchase intention towards the advertised product will also be enhanced. We posit that differentiability of choice-set is able to moderate the choice effect. This work is one of the first to investigate the impact of making an undesired choice regarding video advertisements. It extends our understanding of the impact of choice and presents significant implications for both researchers and practitioners

Passive or Active: Understanding Consumers’ Behavioral Responses to Online Advertising

Approach and avoidance are two major types of behavioral responses when consumers encounter interferences caused by online advertising. This paper argues that approach-avoidance is not the only dimension from which researchers can examine behavioral responses toward online advertising. The inclusion of the active-passive behaviors dimension enriches the understanding of consumers’ coping strategies. Active and passive behaviors differ from each other by the intensity of coping efforts. Active behavioral responses imply that consumers act upon online ads and make efforts to approach or avoid them. Passive behavioral responses indicate that consumers make little efforts to change the current status, and would rather approach or avoid in a passive way. Data was collected through an online survey by asking participants to recall their experiences with online ads and their behavioral responses. We found that the effects of ad design characteristics (content, form, and behavior) on consumers’ behavioral responses differ across two-dimensions: Approach-Avoidance and Active-Passive. In addition, these effects also vary when consumers have different views (negative vs. positive) of the online ads. The contribution of this study lies in suggesting the two-dimensional view of studying consumers’ responses toward online ads and in deepening our understanding of consumer behavior in dealing with digital artefacts in general

Quality Is more Important than Quantity: Social Presence and Workplace Ergonomics Control Predict Perceived Remote Work Performance

The Covid-19 pandemic has caused a widespread disruption to the way that we work. One of its lasting consequences will be the ubiquity of remote work. The effective use of collaboration tools is therefore a critical factor for information systems (IS) research when design the workplaces of the future. We theorize that social presence and workplace ergonomics control are important predictors of perceived performance. Moreover, we investigate how different factors (i.e., collaboration tool efficacy, mode of work, and number of meetings) influence social presence. Using survey data (N = 389), we provide evidence that workplace ergonomics control and social presence are indeed important for perceived performance. Surprisingly, we observe that only collaborative platform efficacy has a significant impact on social presence, and that neither the number of meetings nor the modality were significant factors. Based upon these results, we derive implications for theory and practice

EXPLORING PSYCHOLOGICAL OWNERSHIP OF IT: AN EMPIRICAL STUDY

Psychological ownership of Information Technology (POIT) is becoming an increasingly relevant phenomenon in theory and practice since privately-owned consumer technologies and bring-your-own-device (BYOD) strategies effectively shaping today’s workplaces. While Information Systems (IS) research is in the beginning to explore POIT, the full complexity of the ownership phenomenon has not yet been understood. Here, we draw on psychological ownership theory to propose an extended view on POIT. Choosing a grounded theory methodology, we gathered original data (20 expert interviews, 5 and more years of work experience) and discovered “Appreciation of Technology” as a key characteristic of psychological ownership which has not been considered so far. Additionally, we identified three new antecedents (“Freedom of Choice”, “Multi-Context Use” and “Surveillance”) and one new effect (“Exception Handling”) of psychological ownership of IT. Along with previous studies, our extended view provides a new lens through which ownership and technology acceptance can be viewed and BYOD phenomena better understood. Based on these new insights, we derive several implications for theory and practice

The influence of live customer service on consumers' likelihood of disclosing personal information

textLive customer service has been used by many e-commerce brands as a method to gain consumers personal information. Previous research has found that live service agents have a positive influence on consumer perceived service quality and trust. This research aims to examine if certain type of live customer service generate better website and brand perceptions from the consumer and ultimately help in gaining consumer personal information. Results of this experimental design show that avatar selection and exposure did not significantly differ for service quality, trust, attitudes, purchase intention, and likelihood of disclosing personal information. It was also found that customers have a significant likelihood of selecting agents of the same gender.Advertisin

Control-Related Motivations and Information Security Policy Compliance: The Role of Autonomy and Efficacy

Employees' failures to follow information security policy can be costly to organizations, causing organizations to implement security controls to motivate secure behavior. Information security research has explored many control-related motivations (e.g., self-efficacy, response efficacy, and behavioral control) in the context of ISP compliance; however, the behavioral effects of perceptions of autonomous functioning are not well understood in security contexts. This paper examines employee autonomy as a control-related motivation from the lens of self-determination theory and psychological reactance theory. Self-determination theory is widely used in other disciplines to explain intrinsically driven behavior, but has not been applied to security research. Psychological reactance theory is also widely used, but is only beginning to receive attention in security research. Self-determination and psychological reactance offer complementary yet opposite conceptualizations of trait-based autonomy. This paper posits that perceptions of trait-based autonomy influence self-efficacy and response efficacy. Through a survey of government employees, we provide support for several hypotheses. We also discuss important directions for the use of self-determination theory and psychological reactance theory in future research