A NEW MODEL FOR ONLINE FOOD ORDERING SERVICE BASED ON SOCIAL NEEDS IN A SHARING ECONOMY

Based on the business phenomenon of sharing economy, and guided by the Blue Ocean strategy, the researchers present a new online food ordering service model. The researchers conducted literature review to understand the current trend of the business of online food ordering. Through user studies, the life style of the main consumer groups of this business was studied to construct the social needs of the users; then through various design research methods such as the brainstorming method, SET analysis method, and SWOT Analysis, etc., the researchers have found important unmet user needs, and proposed a O2O+C2C online ordering service model with private customization and social functions to meet users’ emotional needs. The design of this new service model is in line with the Blue Ocean strategy. It embodies human care, is innovative and feasible, and can provide new directions for the development of related industries

The Future of Service Post-COVID-19 Pandemic, Volume 1

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate

Whose Beijing? The construction of identity and exclusion in an era of social change

As China is undergoing a great social transformation, urbanization has brought millions of domestic migrants into Beijing. After the 2008 Olympics, long term Beijingers have started to express their hostility against the overwhelming population of domestic migrants. This thesis seeks to enlarge our understanding of the nature and dynamics of this local hostility in Beijing, as a case study of the construction of prejudice that results from social change. It is illustrated under a combined framework of Durkheim’s theories of social change and anomie, Allport’s theorizing about prejudice, and Elias’s writings on insiders and outsiders. In order to answer how and why local hostility happened recently in Beijing, I located my ethnographic research on a grassroots organization consisting of long term Beijingers. There are three main findings. First, social change provides the invention of new traditions and norms that long term Beijingers were able to adopt before migrants came and had the chance to get settled. This enabled long term Beijingers to express their hostility by claiming that the migrants were “uncivilized”. Second, urbanization and a series of urban reforms not only brought migrants into the city, but also disturbed the existing lifestyles of the long term Beijingers and made them feel relatively deprived. Nostalgic sentiments aroused among long term Beijingers blamed outsiders for their perceived deprivation. Thirdly, the civic participation that the grassroots organization encouraged did not significantly reduce their prejudice against outsiders. Instead, local hostility was veiled by active participation and was believed to be legitimate because of the support of the local power structure, the mainstream media, and by other government policies

The Future of Service Post-COVID-19 Pandemic, Volume 1

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate

O uso da análise de dados para resolver problemas de habitação em Lagos, Nigéria

The constant growth in population has made a significant impact on housing and accommodation in Lagos Nigeria and the shortage and the problem of distribution of housing for both homes and offices and urban planning, in general, has been a challenge in African cities in general. Housing a fast-developing city with a population in record speed increase like that constated in Lagos needs to be reviewed most especially with the fast rate of digital development and internet access. The United Nations (UN) has ranked Nigeria among the countries that will drive the growth of cities over the next four decades, posing challenging challenges in terms of job creation, energy consumption and infrastructure, as well as housing. This thesis aims to explore a maximum of data on housing, the development of the internet of things and how these perspectives envisaged by the government. One of the main sources of information of our century is big data, this element is extracted from the opinions of the inhabitants of Lagos on housing problems, their practice and information available in public services. The goal of using data is to improve practices, anticipate problems, etc. But to do this, it is necessary to digitally collect useful information to help public policies to the deployment of housing using these datasets. The results of the thesis and the prospects for research or the deployment of applications, software or models could be useful to the Lagos government to manage the challenges of the future related to the expansion of the population, the disappearance of surfaces to urbanize and more global issues such as climate change and its effects on the population.O crescimento constante da população cosou um impacto significativo nas moradias e acomodações em Lagos, na Nigéria, e a escases e o problema da distribuição de moradias para residências e escritórios, e o planetamento urbano, em general, tem sido um desafio nas cidades africanas em general. Viver dentro de uma cidade em rápido desenvolvimento, com uma população em aumento recorde de velocidade como a constatada em Lagos, precisa ser revisado principalmente com a rápida taxa de desenvolvimento digital e acesso o Internet. As Nações Unidas (ONU) classificaram a Nigéria entre os país que impulsionarão o crescimento das cidades nas próximas quatro décadas, apresentando desafios desafiadores em termos de criação de empregos, consumo de energia e infraestrutura, além de moradias. Esta tese visa explorar o máximo de dados sobre habitação, o desenvolvimento da Internet das coisas e como essas perspectivas são vistas pelo governo. Uma das principais fontes de informação do nosso século é o big data, esse elemento é extraído das opiniões dos habitantes de Lagos sobre problemas habitacionais, sua prática e informações disponíveis nos serviços públicos. O objetivo do uso dos dados é melhorar práticas, antecipar problemas etc. Mas, para isso, é necessário coletar digitalmente informações úteis para ajudar políticas públicas a implantação de moradias usando os conjuntos de dados. Os resultados da tese e as perspectivas de pesquisa o implantação de aplicativos, software o modelos podem ser úteis ao governo de Lagos para gerenciar os desafios do futuro relacionados a expansão da população, ao desaparecimento de superfícies a serem urbanizadas e mais globais questões como as mudanças climáticas e seus efeitos sobre a população

The End of Traffic and the Future of Access: A Roadmap to the New Transport Landscape

In most industrialized countries, car travel per person has peaked and the automobile regime is showing considering signs of instability. As cities across the globe venture to find the best ways to allow people to get around amidst technological and other changes, many forces are taking hold — all of which suggest a new transport landscape. Our roadmap describes why this landscape is taking shape and prescribes policies informed by contextual awareness, clear thinking, and flexibility

An Ethnography of Moving in Nairobi: Pedestrians, Handcarts, Minibuses and the Vitality of Urban Mobility

abstract: This ethnography follows mobile trajectories on roads in Nairobi to investigate how the transformation of transport infrastructure has affected people’s everyday mobility. I follow diverse mobile actors, including pedestrians, handcart (mkokoteni) workers, and minibus (matatu) operators, whose practices and ideas of moving are central to understand the city’s ordinary mobility. I also situate their everyday ways of moving in the rules, plans and ideas of regulators, such as government officials, engineers and international experts, who focus on decongesting roads and attempt to reshape Nairobi’s better urban mobility. Despite official and popular aspirations for building new roads and other public transport infrastructure, I argue that many mobile actors still pursue and struggle with preexisting and non-motorized means and notions of moving that are not reflected in the promise of and plans for better mobility. This ethnography also reveals how certain important forms of ordinary mobility have been socially marginalized. It explores what kinds of difficulties are created when the infrastructural blueprints of road “experts” and the notions that politicians promote about a new urban African mobility fail to match the reality of everyday road use by the great majority of Nairobi residents. By employing mobile participant observation of the practices of moving, this study also finds important ethnographic implications and suggestions for the study of mobile subjects in an African city where old and new forms of mobility collide.Dissertation/ThesisDoctoral Dissertation Anthropology 201