Using Technology Enabled Qualitative Research to Develop Products for the Social Good, An Overview

This paper discusses the potential benefits of the convergence of three recent trends for the design of socially beneficial products and services: the increasing application of qualitative research techniques in a wide range of disciplines, the rapid mainstreaming of social media and mobile technologies, and the emergence of software as a service. Presented is a scenario facilitating the complex data collection, analysis, storage, and reporting required for the qualitative research recommended for the task of designing relevant solutions to address needs of the underserved. A pilot study is used as a basis for describing the infrastructure and services required to realize this scenario. Implications for innovation of enhanced forms of qualitative research are presented

Social and Semantic Contexts in Tourist Mobile Applications

The ongoing growth of the World Wide Web along with the increase possibility of access information through a variety of devices in mobility, has defi nitely changed the way users acquire, create, and personalize information, pushing innovative strategies for annotating and organizing it. In this scenario, Social Annotation Systems have quickly gained a huge popularity, introducing millions of metadata on di fferent Web resources following a bottom-up approach, generating free and democratic mechanisms of classi cation, namely folksonomies. Moving away from hierarchical classi cation schemas, folksonomies represent also a meaningful mean for identifying similarities among users, resources and tags. At any rate, they suff er from several limitations, such as the lack of specialized tools devoted to manage, modify, customize and visualize them as well as the lack of an explicit semantic, making di fficult for users to bene fit from them eff ectively. Despite appealing promises of Semantic Web technologies, which were intended to explicitly formalize the knowledge within a particular domain in a top-down manner, in order to perform intelligent integration and reasoning on it, they are still far from reach their objectives, due to di fficulties in knowledge acquisition and annotation bottleneck. The main contribution of this dissertation consists in modeling a novel conceptual framework that exploits both social and semantic contextual dimensions, focusing on the domain of tourism and cultural heritage. The primary aim of our assessment is to evaluate the overall user satisfaction and the perceived quality in use thanks to two concrete case studies. Firstly, we concentrate our attention on contextual information and navigation, and on authoring tool; secondly, we provide a semantic mapping of tags of the system folksonomy, contrasted and compared to the expert users' classi cation, allowing a bridge between social and semantic knowledge according to its constantly mutual growth. The performed user evaluations analyses results are promising, reporting a high level of agreement on the perceived quality in use of both the applications and of the speci c analyzed features, demonstrating that a social-semantic contextual model improves the general users' satisfactio

Enterprise 2.0: Collaboration and Knowledge Emergence as a Business Web Strategy Enabler

The Web is becoming in many respects a powerful tool for supporting business strategy as companies are quickly becoming more and more reliant on new Web-based technologies to capitalize on new business opportunities. However, this introduces additional managerial problems and risks that have to be taken into consideration, if they are not to be left behind. In this chapter we explore the Web’s present and future potential in relation to information sharing, knowledge management, innovation management, and the automation of cross-organizational business transactions. The suggested approach will provide entrepreneurs, managers, and IT leaders with guidance on how to adopt the latest Web 2.0-based technologies in their everyday work with a view to setting up a business Web strategy. Specifically, Enterprise 2.0 is presented as a key enabler for businesses to expand their ecosystems and partnerships. Enterprise 2.0 also acts as a catalyst for improving innovation processes and knowledge work

Lightweight Tag-Aware Personalized Recommendation on the Social Web Using Ontological Similarity

With the rapid growth of social tagging systems, many research efforts are being put intopersonalized search and recommendation using social tags (i.e., folksonomies). As users can freely choosetheir own vocabulary, social tags can be very ambiguous (for instance, due to the use of homonymsor synonyms). Machine learning techniques (such as clustering and deep neural networks) are usuallyapplied to overcome this tag ambiguity problem. However, the machine-learning-based solutions alwaysneed very powerful computing facilities to train recommendation models from a large amount of data,so they are inappropriate to be used in lightweight recommender systems. In this work, we propose anontological similarity to tackle the tag ambiguity problem without the need of model training by usingcontextual information. The novelty of this ontological similarity is that it first leverages external domainontologies to disambiguate tag information, and then semantically quantifies the relevance between userand item profiles according to the semantic similarity of the matching concepts of tags in the respectiveprofiles. Our experiments show that the proposed ontological similarity is semantically more accurate thanthe state-of-the-art similarity metrics, and can thus be applied to improve the performance of content-based tag-aware personalized recommendation on the Social Web. Consequently, as a model-training-freesolution, ontological similarity is a good disambiguation choice for lightweight recommender systems anda complement to machine-learning-based recommendation solutions.Fil: Xu, Zhenghua. University of Oxford; Reino UnidoFil: Tifrea-Marciuska, Oana. Bloomberg; Reino UnidoFil: Lukasiewicz, Thomas. University of Oxford; Reino UnidoFil: Martinez, Maria Vanina. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Ciencias e Ingeniería de la Computación. Universidad Nacional del Sur. Departamento de Ciencias e Ingeniería de la Computación. Instituto de Ciencias e Ingeniería de la Computación; ArgentinaFil: Simari, Gerardo. Consejo Nacional de Investigaciones Científicas y Técnicas. Centro Científico Tecnológico Conicet - Bahía Blanca. Instituto de Ciencias e Ingeniería de la Computación. Universidad Nacional del Sur. Departamento de Ciencias e Ingeniería de la Computación. Instituto de Ciencias e Ingeniería de la Computación; ArgentinaFil: Chen, Cheng. China Academy of Electronics and Information Technology; Chin

User modeling for exploratory search on the Social Web. Exploiting social bookmarking systems for user model extraction, evaluation and integration

Exploratory search is an information seeking strategy that extends be- yond the query-and-response paradigm of traditional Information Retrieval models. Users browse through information to discover novel content and to learn more about the newly discovered things. Social bookmarking systems integrate well with exploratory search, because they allow one to search, browse, and filter social bookmarks. Our contribution is an exploratory tag search engine that merges social bookmarking with exploratory search. For this purpose, we have applied collaborative filtering to recommend tags to users. User models are an im- portant prerequisite for recommender systems. We have produced a method to algorithmically extract user models from folksonomies, and an evaluation method to measure the viability of these user models for exploratory search. According to our evaluation web-scale user modeling, which integrates user models from various services across the Social Web, can improve exploratory search. Within this thesis we also provide a method for user model integra- tion. Our exploratory tag search engine implements the findings of our user model extraction, evaluation, and integration methods. It facilitates ex- ploratory search on social bookmarks from Delicious and Connotea and pub- lishes extracted user models as Linked Data

Visual knowledge representation of conceptual semantic networks

This article presents methods of using visual analysis to visually represent large amounts of massive, dynamic, ambiguous data allocated in a repository of learning objects. These methods are based on the semantic representation of these resources. We use a graphical model represented as a semantic graph. The formalization of the semantic graph has been intuitively built to solve a real problem which is browsing and searching for lectures in a vast repository of colleges/courses located at Western Kentucky University1. This study combines Formal Concept Analysis (FCA) with Semantic Factoring to decompose complex, vast concepts into their primitives in order to develop knowledge representation for the HyperManyMedia2 platform. Also, we argue that the most important factor in building the semantic representation is defining the hierarchical structure and the relationships among concepts and subconcepts. In addition, we investigate the association between concepts using Concept Analysis to generate a lattice graph. Our domain is considered as a graph, which represents the integrated ontology of the HyperManyMedia platform. This approach has been implemented and used by online students at WKU3