Fault Diagnosis in Enterprise Software Systems Using Discrete Monitoring Data

Success for many businesses depends on their information software systems. Keeping these systems operational is critical, as failure in these systems is costly. Such systems are in many cases sophisticated, distributed and dynamically composed. To ensure high availability and correct operation, it is essential that failures be detected promptly, their causes diagnosed and remedial actions taken. Although automated recovery approaches exists for specific problem domains, the problem-resolution process is in many cases manual and painstaking. Computer support personnel put a great deal of effort into resolving the reported failures. The growing size and complexity of these systems creates the need to automate this process. The primary focus of our research is on automated fault diagnosis and recovery using discrete monitoring data such as log files and notifications. Our goal is to quickly pinpoint the root-cause of a failure. Our contributions are: Modelling discrete monitoring data for automated analysis, automatically leveraging common symptoms of failures from historic monitoring data using such models to pinpoint faults, and providing a model for decision-making under uncertainty such that appropriate recovery actions are chosen. Failures in such systems are caused by software defects, human error, hardware failures, environmental conditions and malicious behaviour. Our primary focus in this thesis is on software defects and misconfiguration

Continuous maintenance and the future – Foundations and technological challenges

High value and long life products require continuous maintenance throughout their life cycle to achieve required performance with optimum through-life cost. This paper presents foundations and technologies required to offer the maintenance service. Component and system level degradation science, assessment and modelling along with life cycle ‘big data’ analytics are the two most important knowledge and skill base required for the continuous maintenance. Advanced computing and visualisation technologies will improve efficiency of the maintenance and reduce through-life cost of the product. Future of continuous maintenance within the Industry 4.0 context also identifies the role of IoT, standards and cyber security

Improving root cause analysis through the integration of PLM systems with cross supply chain maintenance data

The purpose of this paper is to demonstrate a system architecture for integrating Product Lifecycle Management (PLM) systems with cross supply chain maintenance information to support root-cause analysis. By integrating product-data from PLM systems with warranty claims, vehicle diagnostics and technical publications, engineers were able to improve the root-cause analysis and close the information gaps. Data collection was achieved via in-depth semi-structured interviews and workshops with experts from the automotive sector. Unified Modelling Language (UML) diagrams were used to design the system architecture proposed. A user scenario is also presented to demonstrate the functionality of the system

Unattended network operations technology assessment study. Technical support for defining advanced satellite systems concepts

The results are summarized of an unattended network operations technology assessment study for the Space Exploration Initiative (SEI). The scope of the work included: (1) identified possible enhancements due to the proposed Mars communications network; (2) identified network operations on Mars; (3) performed a technology assessment of possible supporting technologies based on current and future approaches to network operations; and (4) developed a plan for the testing and development of these technologies. The most important results obtained are as follows: (1) addition of a third Mars Relay Satellite (MRS) and MRS cross link capabilities will enhance the network's fault tolerance capabilities through improved connectivity; (2) network functions can be divided into the six basic ISO network functional groups; (3) distributed artificial intelligence technologies will augment more traditional network management technologies to form the technological infrastructure of a virtually unattended network; and (4) a great effort is required to bring the current network technology levels for manned space communications up to the level needed for an automated fault tolerance Mars communications network

Supporting simulation in industry through the application of grid computing

An increased need for collaborative research, together with continuing advances in communication technology and computer hardware, has facilitated the development of distributed systems that can provide users access to geographically dispersed computing resources that are administered in multiple computer domains. The term grid computing, or grids, is popularly used to refer to such distributed systems. Simulation is characterized by the need to run multiple sets of computationally intensive experiments. Large scale scientific simulations have traditionally been the primary benefactor of grid computing. The application of this technology to simulation in industry has, however, been negligible. This research investigates how grid technology can be effectively exploited by users to model simulations in industry. It introduces our desktop grid, WinGrid, and presents a case study conducted at a leading European investment bank. Results indicate that grid computing does indeed hold promise for simulation in industry

SFC++: A tool for developing distributed real time control

WESIC'98, Girona, Spain June 10, 11 and 12, 1998This paper describes a visual tool for developing real time software for the control of distributed manufacturing systems. The aim of this project, currently in progress, is to get a visual programming environment which integrates both the advantages of object oriented modelling for the design and simulation of systems and the power of modern distributed control systems (i.e. computers with real time operating systems interconnected by means of industrial real time networks). To bridge the gap between the object oriented system model and the implementation level, at which we have multiple parallel tasks running over a network, Sequential Function Charts are used as a standard formalism (IEC, 1988; UTE, 1992) for the description of system dynamics and control software programmin