A Conceptual Model to Measure ERP User-Value

The critical factors in the onward and upward phase that maximize the value o the enterprise resource planning (ERP) system from the user’s point of view remain unidentified. A recent study of a public sector organization in the state of Colorado showed that the users’ perspectives regarding the benefits of an ERP system are unrecognized, as well as how the users of the ERP system view the ERP benefits post-implementation. The purpose of this study is to determine the factors that maximize the value of the implemented ERP system in the onward and upward phase postimplementation from the user’s point of view (ERP user value), and how these factors affect the ERP user productivity, effectiveness, and internal efficiency which are major issues for management. A proposed conceptual structural model, based on the Technology-Organization-Environment (TOE) framework, is presented. It is posited that the conceptual model can be used to predict the post-implementation factors from the ERP user’s point of view and measure their impact on the overall ERP benefits for the organization. The research question, hypotheses, and current state of research are presented and discussed

Do National Culture and Organizational Development Affect the Effectiveness of ERP Implementation? A Tale of Two Cultures: US versus China

As many US and European companies have implemented Enterprise Resource Planning (ERP) Systems, most of the previous implementation studies have tended to focus on companies from more developed countries. This research points out that there is need for academics and practitioners to “take stock,” to examine what is happening in broad terms across organizations in the ERP implementation process, and to consider whether cultural differences in the U.S. when compared to another culture can impact the process. In this study, we are concerned with several issues surrounding current ERP implementation status and report initial findings from managers in a wide variety of organizations in the U.S. and China on their experiences with ERP implementation and attempt to suggest implications. Our findings center upon cultural differences, especially in the reported context surrounding ERP implementation in the two cultures. Moreover, we report that there is evidence for differences in ERP complexity and implementation extensiveness in the two cultures. Finally, we find some evidence for differences in reported outcomes. We include suggestions for future research

The influence of technology, environment and user acceptance on the effectiveness of information system project selection using SEM

The selection of the present information system project is difficult because of the many factors that influence it. Information system project should pay attention to the user acceptance, technology and the environment in terms of their influence on the information system project selection.The purpose of this paper is to determine how much influence user acceptance, technology and the environment have on the information system project selection.This research uses data obtained from several ministries and analyzed using SEM (Structural Equation Models).The results found that the technology and the environment affects user acceptance. Moreover, technology and environment affect the effectiveness of the information systems project selection through the mediating effect of user acceptance. User acceptance, tested by the incorporation of usefulness and ease of use, the results are more modest and in line with previous theories. Furthermore, the external environment highly impacts the information system project selection

Factors Impacting the Success of ERP Implementations in Small and Medium Enterprises: An Empirical Assessment from Latin America

Les implementacions dels sistemes de programació de gestió integrada (ERP, en la sigla en anglès) s'estan consolidant com una de les principals tendències avantguardistes en l'àmbit de la tecnologia de la informació en el segment de les petites i mitjanes empreses (pimes). Malgrat que existeixen recerques relacionades amb l'estudi de l'adopció i de l'èxit de les implementacions d'ERP, hi ha una bretxa evident en la literatura a l'hora d'analitzar aquestes implementacions en el context de les pimes. Aquest article té l'objectiu d'examinar els factors que determinen l'èxit de les implementacions d'ERP, centrant-se específicament en la veta de mercat de les pimes que operen en zones en via de desenvolupament, com ara l'Amèrica Llatina. Es proposa un model que és corroborat empíricament amb dades obtingudes de 49 pimes llatinoamericanes. Una anàlisi de regressió múltiple permet corroborar 7 de les 8 hipòtesis presentades en el model, i evidencia alguns resultats que són consistents amb algunes recerques prèvies, però en ressalta d'altres que són únics en el context particular de l'Amèrica Llatina. Els resultats indiquen que les capacitats de facilitat d'ús proveïdes per l'ERP, com també l'èxit d'implementació del projecte de l'ERP i la satisfacció de l'usuari, són factors claus que impacten en l'èxit posterior a la implementació de l'ERP. D'altra banda, les iniciatives de gestió del canvi no van esdevenir tan determinants com s'evidenciava en recerques anteriors. El rol crític de la satisfacció de l'usuari com a mediador de la resta dels factors també va ser comprovat. Una aportació fonamental de la recerca és que l'èxit de la implementació de l'ERP va ser mesurat en termes dels beneficis incrementals de negoci obtinguts posteriorment a la implementació de l'ERP. S'analitzen les implicacions dels resultats en el context pràctic i de recerca, i se'n presenten línies de recerca prominents.Las implementaciones de los Sistemas de Administración de Recursos Empresariales (ERP por sus siglas en inglés) se están consolidando como una de las tendencias vanguardistas críticas en el área de tecnología de la información para el segmento de las pequeñas y medianas empresas (SMEs). Aún cuando existen investigaciones relacionadas con el estudio de la adopción y éxito de las implementaciones de los ERP, es evidente la brecha existente en la literatura a la hora de analizar tales implementaciones en el contexto de las SMEs. Esta disertación pretende investigar factores que determinan el éxito de las implementaciones de los ERP, con foco específico en el contexto de las SMEs operando en regiones en vías de desarrollo, tales como América Latina. Se propone un modelo el cual es corroborado empíricamente con datos obtenidos de 49 pequeñas y medianas empresas latinoamericanas. Un análisis de regresión múltiple permite corroborar 7 de las 8 hipótesis presentadas en el modelo, exhibiéndose algunos resultados que son consistentes con investigaciones previas pero resaltándose otros que lucen originales al contexto particular de América Latina. Los resultados indican que las capacidades de Facilidad de Uso provistas por el ERP, así como el Éxito del Proyecto de Implementación del ERP y la Satisfacción del Usuario son factores claves que impactan en el éxito posterior a la implementación. Por otra parte, las iniciativas de Gerencia del Cambio no lucieron tan determinantes como se evidencia en investigaciones anteriores. El rol crítico de la Satisfacción del Usuario como mediador del resto de los factores también fue comprobado. Un aporte fundamental de la investigación es que el éxito de la implementación del ERP fue medido en términos de los beneficios incrementales de negocio obtenidos posterior a la implementación del ERP. Se analizan las implicaciones de los hallazgos en el contexto de investigación y práctico y prominentes líneas de investigación son presentadas.Enterprise Resource Planning (ERP) systems implementations are consolidating as a critical information technology initiative among small and medium enterprises (SMEs). Even though research exists aimed at analyzing the adoption and success of ERP implementations, there is a significant gap in the literature studying the SME niche. This article examines the causes determining the success of ERP implementations, specifically considering the niche of SMEs acting in developing regions such as Latin America. The proposed model is corroborated empirically with data from 49 Latin American SMEs. The regression analysis technique allows corroborating 7 of the 8 hypotheses. Some results are consistent with previous research but others appear to be unique to the Latin American context. These results suggest that Ease to Use capacities provided by ERP, as well as Project Implementation Success and User Satisfaction of an ERP initiative are key factors influencing the overall success of an ERP implementation. However, Change Management seems to be not as critical as the other factors. The decisive role of User Satisfaction as a mediating variable is also corroborated. An innovative contribution of this dissertation is the success of an ERP implementation is measured by improvements in business performance. The implications of the findings for research and practice are discussed, and another promising research streams are outlined

Modelling Intention to Use ERP Systems among Higher Education Institutions in Egypt: UTAUT Perspective

Firms strive to achieve the sustainable competitive advantage in diverse and changing marketplaces. Coping with such circumstances has required firms to align information technology with business strategy in order to exploit their capabilities and change business practices. In this regard, an Enterprise Resource Planning (ERP) system has become increasingly important for organizations to build strong capabilities, improve operational performance, enhance business decision making and compete in a global business context. In other words, an ERP system integrates an organizations resources and also involves business processes and organizational changes. With the ubiquitous growth of IS investment, implementation of ERP systems has grown strongly. Recently, Higher Education Institutions (HEIs) have started to adopt ERP systems. An example is Egypt, where they have done so to increase their competitiveness in the global market. However, historically, ERP implementation has been shown to have a high failure rate, which is one of the main reasons users resist using the ERP system. Conversely, users acceptance of the ERP system is the key to the ERP implementation. Thus, this study attempts to find out the important factors that affect end users intention to use the ERP system during the pre-implementation phase of the ERP lifecycle in the higher education context. The Unified Theory of Acceptance and Use of Technology (UTAUT) with minor adjustments is the basis of this study. Ultimately, the findings of this research could enrich employees' experience by giving HEIs a tool for better understanding those factors affecting their ability to effectively utilize ERP systems. The proposed model has the ability to enhance the current level of the motivating factors influencing employees motivation to utilize ERP systems

COMPREHENSIVE UNDERSTANDING THE INHIBITORS AND ENABLERS OF KNOWLEDGE TRANSFER IN ERP ASSIMILATIONS: A MULTI-CASE STUDY

In the enterprise resource planning (ERP) assimilation process, organizations are increasingly concerned about how to ensure employees to have sufficient ERP knowledge effectively. However, limited attention has been directed toward examining knowledge transfer in the assimilation stage systematically. In particular, a significant omission is to understand the key enablers and inhibitors of employees’ learning intention who may receiver knowledge passively in the mandatory setting. We employed a multi-case study method in this exploratory research by interviewing 33 ERP users at all levels in nine big-size firms in China. Results of this analysis suggested that causal ambiguity in new systems, incumbent system habit, and technostress significantly undermined recipients’ learning intentions. Meanwhile, perceived management support, relation embeddedness, and symbolic adoption were key determinants of increased their learning intentions. This study is arguably the first that attempts to look into passive knowledge transfer phenomenon in some depth, and extends prior researches in ERP lifecycle by shedding light on the joint influences of enablers and inhibitors in ERP assimilation context

Adoption and Implementation of Enterprise Resource Planning (ERP): An Empirical Study

The study is an attempt to unearth the current state of Enterprise Resource Planning (ERP) adoption and implementation in both manufacturing and service firms. Drawing on the conceptualization of multiple theories based in technology acceptance and innovation diffusion model, this study examines the above objectives with a particular reference to the Unified Theory of Acceptance and Use of Technology (UTAUT). Following the deductive reasoning approach, we applied a self-administered questionnaire survey and used 235 replies from 255 collected responses, leaving the data affected with missing and un-matched responses. The result is applied using the structural equation modeling via SmartPLS 2, a second generation regression model, for testing hypothesized relationships. Findings reveal that all the hypothesized influences are found significantly linked through the explanatory variables with the endogenous variables at different levels of significance, except the impact of effort efficiency and resistance to change. Policy implications are also proposed for the full adoption and utilization of ERP to achieve sustainable development goals. Furthermore, we recommend future researchers to focus on action research or experimental data for preventing the generalizability of the observed results

The Effects of Social Capital and Individual Factors on Knowledge Sharing Among ERP System Users

Enterprise Resource Planning (ERP) system is a management technology that advocates an integrated approach to conduct business. Before organizations apply technology to improve the overall performance, they must understand what their employees need to use it. ERP systems are knowledge intensive, which require high level of knowledge absorption and knowledge sharing between organizational members in order to be used successfully. Since the knowledge sharing is a key factor to use the ERP system, therefore this study aims to identify the social capital and individual factors affecting knowledge sharing among ERP users in small and medium-sized enterprises (SMEs). A quantitative method was employed using a self-administered questionnaire technique to collect data from 413 ERP users in Jordanian SMEs and SPSS software to analyse the data. This study found that social networks, trust, shared vision, self-efficacy, absorptive capacity; extrinsic motivation and intrinsic factors have influenced significantly on knowledge sharing among ERP users. Such a finding could provide guidelines for the management to enhance knowledge sharing among ERP users for successful ERP system usage

Enterprise Resource Planning (ERP) Implementation in Pakistani Enterprises: Critical Success Factors and Challenges

ERP systems are the backbone of global supply chain, while their success and failure determines the fate of the business. With enormous competition and ever increasing challenges in boundless trading, the IT linkages and E-Business involve extensive customization. There are many researches on the implementation facilitators and barriers in all types of organizations throughout the world but limited literature can be found in work specific to Pakistan. This study brings out the critical factors that drive a successful ERP system in Pakistan and also discusses the pitfalls to be avoided in order to prevent a disaster. Through this study, the critical success factors and the main challenges for implementation of ERP in Pakistani organizations have been recognized. In this way, suggested to localize for ERP implementation in Pakistani organizations