Citizen adoption of e-government services – Evidence from Hungary

In a citizen centric approach – which became increasingly popular in the last decade – e-government success begins with citizens starting to use e-government systems, solutions, services. In line with this our paper investigates the factors – presented by the technology acceptance literature – influencing e-government service usage, on a large representative Hungarian sample concerning a wide range of B2C public administration services. Our results imply that the Hungarian government can further increase the usage of e-government services by influencing effort expectancy, trust of internet, facilitating conditions, user experience or habits

A Conceptual Model of E-Government Adoption in Indonesia

This study aims to determine various factors are related with the process of e-Government adoption. Many researchers have traced the success factors of e-Government but are still partial. This research contributes not only in terms of technological factors but also the attitudes and behaviors of its users (personality traits) which is also influential in the process of technology adoption. In this research, will be developed an adoption model of technology in the context of e-Government. This model incorporates some best practices related to the diffusion of technology such as TRI, TAM, UTAUT, IS/IT Success Model, as well as other factors influencing the adoption of e-Government such as Trust and Compatibility based on previous research. The conceptual model proposed could bring better understanding about important issues especially in e-Government adoption process in Indonesia.Keywords— Adoption, User, E-Government, Conceptual, Model, Indonesi

Factors influencing the success of an E-participation project in South Africa

Dissatisfaction with service delivery is an enormous challenge for the current government of South Africa, as protests about service delivery are frequent and often violent and disruptive. E-participation could provide a means for dissatisfied citizens to voice their grievances, but it has not been duly exploited in South Africa. The purpose of this research is to contribute to knowledge of e-participation in developing countries , and specifically to identify the factors that influence the success of service delivery e-participation initiatives. A case study was conducted of an e- participation project - Project Lungisa - and qualitative data, in the form of interviews, documents and field notes, was collected and analysed in order to identify these influencing factors. As predicted in the literature review, citizens’ trust in government, stakeholder management, ICT infrastructure and project leadership were factors that influenced Lungisa’s success. Political consensus and inclusion did not influence success, and as a result two of the study ’s propositions could not be confirmed. Unanticipated factors that emerged as influential include local government support, independence from government and political parties, the use of mobile phone technology, marketing and advertising and community integration. A revised conceptual model is presented in the conclusion of this study, which could be tested in future research. Recommendations for practitioners are also given based on the nine influencing factors, and it is hoped that these will be of value to implementers of future e-participation projects

E-government adoption success factors for developing countries

Adoption has a key role in a successful implementation of E-government initiatives in the context of developing nations. Until the current times, little research has been done to explore determinant factors of the adoption of E-government services among developing countries citizens. It is pertinent to determine the factors influencing the e-government services adoption and the government should understand such factors. Therefore, for an E-government to reach its full potential there is a need to decrease the gap between what is offered and what is utilized for fruitful government investment. So, this paper reviewed the studies of E-government adoption in developing countries. The aim of this study is to come up with the important success factors that influence the citizens in developing countries. There are many studies mentioned that privacy, security, trust, awareness is very important factors that affect E-government in developing countries

Evaluating the institutional factors affecting e-government implementation

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.This thesis focuses on e-government implementation and related institutional adoption and diffusion factors in Omani public sector organisations. With the advancement of the Internet and supporting Information and Communication Technologies, e-government has emerged as an effective means of delivering government services to citizens. While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has been laggard in the Middle East region. The Sultanate of Oman is one such example, where, although large investments have been made since 2003 to facilitate the implementation of its electronic services, limited progress has been made in terms of realising fully functional e-government. The aim of this thesis is to examine the institutional factors influencing the development and implementation of e-government in the context of Oman using case study based research. From an institutional perspective economic, political and social as well as technological issues signify the most fundamental pressures that organisations face when initiating e-government implementation led change. Using institutional theory as a conceptual lens, this thesis aims to provide a better understanding of the internal and external pressures that influence the success of e-government projects. This research identified nineteen different factors influencing the progress of the national e-government project, e-Oman, from a public sector organisational perspective. Further, a conceptual model for examining e-government implementation has been developed and evaluated empirically within the context of Oman. By doing so, this research contributes to the body of knowledge by identifying the institutional factors that contributes to the success of e-government implementation and explaining its paradoxes.Oman, Ministry of manpower, sponsored Doctoral programme in the UK 2007-201

Assessing Government to Business Services Performance: The Role of Human and Organizational Factors

In an attempt to deliver better service performance to businesses and improve the interactions, many public organizations have transformed their business activities by adopting information systems. The reformations of the government-to-business have led to the evaluation of the system service performance and investigation of the factors that shape the success of the IS implementation. Hence, the purpose of the study is to assess the government-to-business service performance and explore the human and organizational factors that influence the success. The findings indicate top management support, facilitating condition, user skills and attitude play a major role in influencing the government-to-business system usage among government agencies. In addition, use of IS in the interaction between government and business has significant influence on the service performance, measured as transparency, service quality and information quality. The findings provide a new perspective for public agencies in their future e-government implementation

The Prospects of E-government Implementation in Chaotic Environment – Government and Citizens’ Perspectives - Case Study of Libya

yesUsing compulsory e-government services is increasingly difficult and challenging given the impact of corruption, political instability, armed conflict, and a chaotic environment. Post the 2011 uprising, Libya experienced serious and deep-rooted conflicts. The chaos destabilized and dismantled government institutions throughout the country. Utilizing the lens of institutional theory, this paper presents the pressures experienced by the formal institutions in the absence of law and safety, to implement the necessary e-government services and provide it to citizens all over the country. In addition, to explore the role of informal institutions in providing and using the compulsory services offered by the government and to what extent alternative services could be made available. Two qualitative pilot studies, conducted in 2015 and 2016, explored the feasibility of implementing e-government from both the government officials and the citizens’ perspectives, respectively. From the e-services provided during this time period, only the E-passport and National Identity number were found to be the only successful. Critical Success Factors - CSF of e-government implementation were defined from conducting an in-depth literature review; these were compared with our findings. Both the government officials and the citizens found corruption, infrastructure and geographical nature to be influencing factors. The social collaboration between citizens was found to be the driving factor in the success of the e-passport, despite the difficult geographical nature and the limited infrastructure all over the country

Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework

Although the success adoption of e-government contingent upon citizens’ trust and their willingness to use it, little consideration has been paid to explore the adoption of e-government from citizens’ trust perspective. This paper provides a critical and systematic review of the current literature on citizens’ trust in e-government, with a particular focus on the most critical factors influencing citizens’ trust in respect of the adoption of e-government. The extant literature was identified through six electronic databases, from 2000 to 2014. Academic articles were reviewed if they contained a relevant discussion of the antecedents or factors influencing citizens’ trust in e-government adoption. The findings of this review reveal that several studies have been conducted in the area of trust in e-government (particularly trust in government and trust in the internet) with limited consideration paid to citizen's aspects of trust (such as personality, culture, gender, experience, education level, beliefs and value of systems). Based on the findings of the critical review, a conceptual framework is proposed by developing further the updated DeLone and McLean IS Success Model, which presents the antecedents of trust in e-government adoption

The role of internal stakeholders and influencing factors during the phases of e-government initiative implementation

This thesis was submitted for the degree of Doctor of Philosophy and was awarded by Brunel UniversityGovernments around the globe were actively implementing e-government initiatives in the past two decades. However, the majority of e-government initiatives fail in achieving their objectives before, during or after implementation. This study is addressing the problem, e-government initiatives are still more failure than success. Literature indicates differing models that analyse various stages, stakeholders and factors influencing e-government implementation in the public sector. Yet, these models do not explore in particular the important roles and responsibilities of internal stakeholders and influencing factors during different phases of the implementation cycle of the e-government initiative. There is a need for a framework that guides the e-government initiative implementation internally. To achieve the aim of this research, this study should empirically investigate "managing e-government initiative implementation." Consequently, this thesis results in research that contributes towards successful e-government initiative implementation based on empirical data derived from three case studies. The practical parts of the research are three case studies on e-government initiative implementation, which are analysed using an interpretive and qualitative research approach. Besides document analysis and observation, interview was the main method to collect empirical data for this study. For an accurate result, only managers and above level are selected and interviewed. The study examines the proposed framework in three government organizations in the State of Kuwait by using a qualitative, interpretive, multiple case study research strategy. As a result, this thesis is proposing a framework that can be used to enhance the implementation process of e-government initiative throughout the different phases of the implementation cycle, and contributes to the body of knowledge by extending the literature. The stakeholders, factors and implementation phases are mapped together to ease understanding the implementation process of e-government initiative implementation across the public organizations. The study concludes by identifying internal stakeholders, factors, and providing a holistic framework for e-government initiative implementation. The findings of this research are useful for internal stakeholders in the field, as it enables them to gain a better understanding of their own roles and responsibilities. Moreover, researchers in similar fields may find this work useful as a way to approach the study of e-government initiative implementation

Integrating IS success model with cybersecurity factors for e-government implementation in the Kingdom of Saudi Arabia

The electronic government (E-Gov) Systems are currently getting recognized as an authentic strategically tool in delivering E-services. Considering the development of information system (IS) as well as the expanding of the internet-based applications in KSA, E-Gov has always been a significant aspect in delivering governmental services. This research has adopted the (IS) success model by both DeLone and McLean (D&M), moreover, it adopted technology acceptance model (TAM) with cybersecurity factors, both models were implemented to discover the status of the IS success then investigate cybersecurity aspects that impact the service efficiency and effectiveness in KSA. Consequently, this research aims to create a model to investigate the IS success model along with cybersecurity factors that influence E-Gov services effectiveness and usage. Therefore, a survey has been applied as the major data gathering approach; the survey has been distributed among 211 users of E-Gov services consistently. Moreover, all research findings were attained through a quantitative method using the structural equation modelling (SEM). Findings revealed that the constructs fundamental of the (IS) success model are strongly influencing users' satisfaction (US) of the E-Gov services; correspondingly, the fundamental constructs factors of cybersecurity with TAM appear to have a strong impacts on perceived risk (PR), in addition, both which affect the E-Gov services towards usage and effectiveness