EXPLORING A DOMAIN ONTOLOGY BASED APPROACH TO BUSINESS PROCESS DESIGN

Business process modeling is a critical area of business application as business processes increase in complexity and become more automated. However, little attention has been paid to the fact that business process modelers often misunderstand domain concepts or relationships due to a lack of precise domain knowledge. This semantic ambiguity problem often affects the efficiency and quality of business process modeling. To address this problem, we propose a domain ontology based approach (DOBA) to supporting business process design by capturing domain semantics with a meta model of process ontologies. DOBA provides a means to capture rich, semantic information on complex business processes, which enables the incorporation of domain specific ontologies to facilitate modeling of business processes. The validity of DOBA is demonstrated via a business case in electronic auctions. The DOBA approach represents a first step towards developing a formal methodology for ontology-based modeling and analysis in business process management

The transaction pattern through automating TrAM

Transaction Agent Modelling (TrAM) has demonstrated how the early requirements of complex enterprise systems can be captured and described in a lucid yet rigorous way. Using Geerts and McCarthy’s REA (Resource-Events-Agents) model as its basis, the TrAM process manages to capture the ‘qualitative’ dimensions of business transactions and business processes. A key part of the process is automated model-checking, which CG has revealed to be beneficial in this regard. It enables models to retain the high-level business concepts yet providing a formal structure at that high-level that is lacking in Use Cases. Using a conceptual catalogue informed by transactions, we illustrate the automation of a transaction pattern from which further specialisations impart a tested specification for system implementation, which we envisage as a multi-agent system in order to reflect the dynamic world of business activity. It would furthermore be able to interoperate across business domains as they would share the generalised TM as a pattern.</p

Proximal business intelligence on the semantic web

This is the post-print version of this article. The official version can be accessed from the link below - Copyright @ 2010 Springer.Ubiquitous information systems (UBIS) extend current Information System thinking to explicitly differentiate technology between devices and software components with relation to people and process. Adapting business data and management information to support specific user actions in context is an ongoing topic of research. Approaches typically focus on providing mechanisms to improve specific information access and transcoding but not on how the information can be accessed in a mobile, dynamic and ad-hoc manner. Although web ontology has been used to facilitate the loading of data warehouses, less research has been carried out on ontology based mobile reporting. This paper explores how business data can be modeled and accessed using the web ontology language and then re-used to provide the invisibility of pervasive access; uncovering more effective architectural models for adaptive information system strategies of this type. This exploratory work is guided in part by a vision of business intelligence that is highly distributed, mobile and fluid, adapting to sensory understanding of the underlying environment in which it operates. A proof-of concept mobile and ambient data access architecture is developed in order to further test the viability of such an approach. The paper concludes with an ontology engineering framework for systems of this type – named UBIS-ONTO

Semantic-driven matchmaking of web services using case-based reasoning

With the rapid proliferation of Web services as the medium of choice to securely publish application services beyond the firewall, the importance of accurate, yet flexible matchmaking of similar services gains importance both for the human user and for dynamic composition engines. In this paper, we present a novel approach that utilizes the case based reasoning methodology for modelling dynamic Web service discovery and matchmaking. Our framework considers Web services execution experiences in the decision making process and is highly adaptable to the service requester constraints. The framework also utilises OWL semantic descriptions extensively for implementing both the components of the CBR engine and the matchmaking profile of the Web services

Visualising product-service system business models

Copyright © 2014. Copyright in each paper in this conference’s proceedings is the property of the author(s). Permission is granted to reproduce copies of these works for purposes relevant to the above conference, provided that the author(s), source and copyright notice are included on each copy. For other uses, including extended quotation, please contact the author(s).The paper addresses the issue of how to visualise innovative business models at various stages of the design and development process. The focus is on a particular type of business model, defined Product-Service Systems (PSSs), characterised by an integrated product-service offering, but can be generalised to other business model innovations. The paper presents a visualisation system based on a formalised business model ontology and a set of visualisation tools, and discusses how it can be used to enhance internal and external communication and improve dialogue and co-design activities inside the company and with external stakeholders

An Ontology for Product-Service Systems

Industries are transforming their business strategy from a product-centric to a more service-centric nature by bundling products and services into integrated solutions to enhance the relationship between their customers. Since Product- Service Systems design research is currently at a rudimentary stage, the development of a robust ontology for this area would be helpful. The advantages of a standardized ontology are that it could help researchers and practitioners to communicate their views without ambiguity and thus encourage the conception and implementation of useful methods and tools. In this paper, an initial structure of a PSS ontology from the design perspective is proposed and evaluated

Enterprise application reuse: Semantic discovery of business grid services

Web services have emerged as a prominent paradigm for the development of distributed software systems as they provide the potential for software to be modularized in a way that functionality can be described, discovered and deployed in a platform independent manner over a network (e.g., intranets, extranets and the Internet). This paper examines an extension of this paradigm to encompass ‘Grid Services’, which enables software capabilities to be recast with an operational focus and support a heterogeneous mix of business software and data, termed a Business Grid - "the grid of semantic services". The current industrial representation of services is predominantly syntactic however, lacking the fundamental semantic underpinnings required to fulfill the goals of any semantically-oriented Grid. Consequently, the use of semantic technology in support of business software heterogeneity is investigated as a likely tool to support a diverse and distributed software inventory and user. Service discovery architecture is therefore developed that is (a) distributed in form, (2) supports distributed service knowledge and (3) automatically extends service knowledge (as greater descriptive precision is inferred from the operating application system). This discovery engine is used to execute several real-word scenarios in order to develop and test a framework for engineering such grid service knowledge. The examples presented comprise software components taken from a group of Investment Banking systems. Resulting from the research is a framework for engineering servic

Using background knowledge for ontology evolution

One of the current bottlenecks for automating ontology evolution is resolving the right links between newly arising information and the existing knowledge in the ontology. Most of existing approaches mainly rely on the user when it comes to capturing and representing new knowledge. Our ontology evolution framework intends to reduce or even eliminate user input through the use of background knowledge. In this paper, we show how various sources of background knowledge could be exploited for relation discovery. We perform a relation discovery experiment focusing on the use of WordNet and Semantic Web ontologies as sources of background knowledge. We back our experiment with a thorough analysis that highlights various issues on how to improve and validate relation discovery in the future, which will directly improve the task of automatically performing ontology changes during evolution

Past, present and future of information and knowledge sharing in the construction industry: Towards semantic service-based e-construction

The paper reviews product data technology initiatives in the construction sector and provides a synthesis of related ICT industry needs. A comparison between (a) the data centric characteristics of Product Data Technology (PDT) and (b) ontology with a focus on semantics, is given, highlighting the pros and cons of each approach. The paper advocates the migration from data-centric application integration to ontology-based business process support, and proposes inter-enterprise collaboration architectures and frameworks based on semantic services, underpinned by ontology-based knowledge structures. The paper discusses the main reasons behind the low industry take up of product data technology, and proposes a preliminary roadmap for the wide industry diffusion of the proposed approach. In this respect, the paper stresses the value of adopting alliance-based modes of operation

A knowledge hub to enhance the learning processes of an industrial cluster

Industrial clusters have been defined as ?networks of production of strongly interdependent firms (including specialised suppliers), knowledge producing agents (universities, research institutes, engineering companies), institutions (brokers, consultants), linked to each other in a value adding production chain? (OECD Focus Group, 1999). The industrial clusters distinctive mode of production is specialisation, based on a sophisticated division of labour, that leads to interlinked activities and need for cooperation, with the consequent emergence of communities of practice (CoPs). CoPs are here conceived as groups of people and/or organisations bound together by shared expertise and propensity towards a joint work (Wenger and Suyden, 1999). Cooperation needs closeness for just-in-time delivery, for communication, for the exchange of knowledge, especially in its tacit form. Indeed the knowledge exchanges between the CoPs specialised actors, in geographical proximity, lead to spillovers and synergies. In the digital economy landscape, the use of collaborative technologies, such as shared repositories, chat rooms and videoconferences can, when appropriately used, have a positive impact on the development of the CoP exchanges process of codified knowledge. On the other end, systems for the individuals profile management, e-learning platforms and intelligent agents can trigger also some socialisation mechanisms of tacit knowledge. In this perspective, we have set-up a model of a Knowledge Hub (KH), driven by the Information and Communication Technologies (ICT-driven), that enables the knowledge exchanges of a CoP. In order to present the model, the paper is organised in the following logical steps: - an overview of the most seminal and consolidated approaches to CoPs; - a description of the KH model, ICT-driven, conceived as a booster of the knowledge exchanges of a CoP, that adds to the economic benefits coming from geographical proximity, the advantages coming from organizational proximity, based on the ICTs; - a discussion of some preliminary results that we are obtaining during the implementation of the model.