Exploring Language-Independent Emotional Acoustic Features via Feature Selection

We propose a novel feature selection strategy to discover language-independent acoustic features that tend to be responsible for emotions regardless of languages, linguistics and other factors. Experimental results suggest that the language-independent feature subset discovered yields the performance comparable to the full feature set on various emotional speech corpora.Comment: 15 pages, 2 figures, 6 table

How to improve TTS systems for emotional expressivity

Several experiments have been carried out that revealed weaknesses of the current Text-To-Speech (TTS) systems in their emotional expressivity. Although some TTS systems allow XML-based representations of prosodic and/or phonetic variables, few publications considered, as a pre-processing stage, the use of intelligent text processing to detect affective information that can be used to tailor the parameters needed for emotional expressivity. This paper describes a technique for an automatic prosodic parameterization based on affective clues. This technique recognizes the affective information conveyed in a text and, accordingly to its emotional connotation, assigns appropriate pitch accents and other prosodic parameters by XML-tagging. This pre-processing assists the TTS system to generate synthesized speech that contains emotional clues. The experimental results are encouraging and suggest the possibility of suitable emotional expressivity in speech synthesis

Exploring EEG Features in Cross-Subject Emotion Recognition

Recognizing cross-subject emotions based on brain imaging data, e.g., EEG, has always been difficult due to the poor generalizability of features across subjects. Thus, systematically exploring the ability of different EEG features to identify emotional information across subjects is crucial. Prior related work has explored this question based only on one or two kinds of features, and different findings and conclusions have been presented. In this work, we aim at a more comprehensive investigation on this question with a wider range of feature types, including 18 kinds of linear and non-linear EEG features. The effectiveness of these features was examined on two publicly accessible datasets, namely, the dataset for emotion analysis using physiological signals (DEAP) and the SJTU emotion EEG dataset (SEED). We adopted the support vector machine (SVM) approach and the "leave-one-subject-out" verification strategy to evaluate recognition performance. Using automatic feature selection methods, the highest mean recognition accuracy of 59.06% (AUC = 0.605) on the DEAP dataset and of 83.33% (AUC = 0.904) on the SEED dataset were reached. Furthermore, using manually operated feature selection on the SEED dataset, we explored the importance of different EEG features in cross-subject emotion recognition from multiple perspectives, including different channels, brain regions, rhythms, and feature types. For example, we found that the Hjorth parameter of mobility in the beta rhythm achieved the best mean recognition accuracy compared to the other features. Through a pilot correlation analysis, we further examined the highly correlated features, for a better understanding of the implications hidden in those features that allow for differentiating cross-subject emotions. Various remarkable observations have been made. The results of this paper validate the possibility of exploring robust EEG features in cross-subject emotion recognition

Speaker-independent emotion recognition exploiting a psychologically-inspired binary cascade classification schema

In this paper, a psychologically-inspired binary cascade classification schema is proposed for speech emotion recognition. Performance is enhanced because commonly confused pairs of emotions are distinguishable from one another. Extracted features are related to statistics of pitch, formants, and energy contours, as well as spectrum, cepstrum, perceptual and temporal features, autocorrelation, MPEG-7 descriptors, Fujisakis model parameters, voice quality, jitter, and shimmer. Selected features are fed as input to K nearest neighborhood classifier and to support vector machines. Two kernels are tested for the latter: Linear and Gaussian radial basis function. The recently proposed speaker-independent experimental protocol is tested on the Berlin emotional speech database for each gender separately. The best emotion recognition accuracy, achieved by support vector machines with linear kernel, equals 87.7%, outperforming state-of-the-art approaches. Statistical analysis is first carried out with respect to the classifiers error rates and then to evaluate the information expressed by the classifiers confusion matrices. © Springer Science+Business Media, LLC 2011

General Purpose Textual Sentiment Analysis and Emotion Detection Tools

Textual sentiment analysis and emotion detection consists in retrieving the sentiment or emotion carried by a text or document. This task can be useful in many domains: opinion mining, prediction, feedbacks, etc. However, building a general purpose tool for doing sentiment analysis and emotion detection raises a number of issues, theoretical issues like the dependence to the domain or to the language but also pratical issues like the emotion representation for interoperability. In this paper we present our sentiment/emotion analysis tools, the way we propose to circumvent the di culties and the applications they are used for.Comment: Workshop on Emotion and Computing (2013

ELICA: An Automated Tool for Dynamic Extraction of Requirements Relevant Information

Requirements elicitation requires extensive knowledge and deep understanding of the problem domain where the final system will be situated. However, in many software development projects, analysts are required to elicit the requirements from an unfamiliar domain, which often causes communication barriers between analysts and stakeholders. In this paper, we propose a requirements ELICitation Aid tool (ELICA) to help analysts better understand the target application domain by dynamic extraction and labeling of requirements-relevant knowledge. To extract the relevant terms, we leverage the flexibility and power of Weighted Finite State Transducers (WFSTs) in dynamic modeling of natural language processing tasks. In addition to the information conveyed through text, ELICA captures and processes non-linguistic information about the intention of speakers such as their confidence level, analytical tone, and emotions. The extracted information is made available to the analysts as a set of labeled snippets with highlighted relevant terms which can also be exported as an artifact of the Requirements Engineering (RE) process. The application and usefulness of ELICA are demonstrated through a case study. This study shows how pre-existing relevant information about the application domain and the information captured during an elicitation meeting, such as the conversation and stakeholders' intentions, can be captured and used to support analysts achieving their tasks.Comment: 2018 IEEE 26th International Requirements Engineering Conference Workshop

"How May I Help You?": Modeling Twitter Customer Service Conversations Using Fine-Grained Dialogue Acts

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this work, we develop a novel taxonomy of fine-grained "dialogue acts" frequently observed in customer service, showcasing acts that are more suited to the domain than the more generic existing taxonomies. Using a sequential SVM-HMM model, we model conversation flow, predicting the dialogue act of a given turn in real-time. We characterize differences between customer and agent behavior in Twitter customer service conversations, and investigate the effect of testing our system on different customer service industries. Finally, we use a data-driven approach to predict important conversation outcomes: customer satisfaction, customer frustration, and overall problem resolution. We show that the type and location of certain dialogue acts in a conversation have a significant effect on the probability of desirable and undesirable outcomes, and present actionable rules based on our findings. The patterns and rules we derive can be used as guidelines for outcome-driven automated customer service platforms.Comment: 13 pages, 6 figures, IUI 201