Technostress Management at the Workplace: A Systematic Literature Review

Technostress is a major problem for employees and organizations, as it impairs employee health and weakens organizational performance. Therefore, it is relevant to effectively manage technostress and reveal ways for mitigating the adverse consequences. Seeing that previous studies on technostress management have provided a foundation for review work, we conduct a systematic literature review and integrate the scholarly findings of 22 research articles of different disciplines on technostress management strategies at the workplace. Our work provides an overview of technostress management strategies highlighting that technostress management strategies address the user, the technological, organizational, or the social environment. Moreover, we shed light on discipline-specific investigations of technostress management and derive five distinct avenues for future research. Our work thereby guides researchers to fill the identified research gaps and extend the understanding of ways for mitigating technostress

How do users respond to technostress? An empirical analysis of proactive and reactive coping

As technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users’ emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context

TECHNOSTRESS IN DIGITAL GAMES: CASE GENSHIN IMPACT

As ubiquitous and pervasive information technologies (ITs) have become prominent, technostress (i.e., stress caused by IT use) has become an issue in different contexts. This is the case even in IT use that reflects things like fun and relaxation. One of the most common types of such IT use is playing digital games, which can also bring forth negative emotions in players. However, research on technostress emergence and mitigation in playing digital games is scarce. To address this gap, we conducted a qualitative study using semi-structured interviews focusing on one game, Genshin Impact. The game was chosen due to its global popularity and the suitability of its genre for exploring technostress. We contribute to research by explaining how different game features (gacha, time limits, controls, account, content updates) and activities (grinding/farming, daily missions, combat, cooperative gameplay) contribute to technostress emergence in digital games. We also discuss different strategies, such as multitasking, that can be used to mitigate stressful gaming experiences. Our results provide insights for information systems and game researchers, as well as for players and game developers

The Role of Religiousity in Mitigating the Effects of Technostress on Engaging Academic Fraud during Accounting Online Learning

The aim of this study is to examine how religion may help students overcome the effects of technostress, which heightens students' propensity for academic dishonesty during online learning.  First, this study uses the self-determination theory (SDT) to describe the function of religion.  We confirm that student’s technostress increases academic fraud during online learning using structural equation modelling (SEM).  The study concludes that during hybrid learning, students with strong religiosity are more intrinsically motivated to prevent academic fraud than are students with low motivation. Students must be extremely motivated, confident in their cognitive flow, and convinced that using ICT won't cause them to engage in dysfunctional behavior in order to successfully adopt a virtual face-to-face application or learning management system in education.  The study's last finding is that students' cognition can boost their positive emotion.  &nbsp

“I NEED HELP – NOW!”: THE ROLE OF TECHNICAL SUPPORT IN THE PROCESS OF IS USE COPING

IS research has identified technical support as an important organizational measure that increases user satisfaction and may reduce technostress. Yet, the effectiveness of such offers is dependent on whether and how users utilize them. Research has shown that there are manifold different coping sequences that users take after discrepant IT events. However, insights on the intersection between technical support and the user’s own coping sequences are missing so far. To address this gap, we conduct a qualitative interview study with 31 users of technical support in a German service organization. We develop a process model that explains the coping sequences taken by users after experiencing a discrepant IT event and identify factors that influence how and why they contact technical support. Thus, we provide insights on the effective utilization of technical support and derive measures on how to best support employees in their coping efforts

Keeping Calm in the Digital Age: Theorizing on a Self-Monitoring System of Technostress

People spend increasing time interacting with information technologies (IT) due to teleworking, which has become an important cause of psychological stress. Meanwhile, technological advances enable the monitoring of stress via methods that capture individuals’ physiological states like automatic facial expression analysis (AFEA). This research-in-progress article proposes a novel theory that aims at explaining and predicting the impact of AFEA of stress self-monitoring systems on users’ psychological stress. The theory proposes that AFEA of stress self-monitoring systems can increase facial expression self-awareness, and consequently inhibit users’ facial expressions of stress, which can in turn decrease users’ psychological stress. The theory has implications for the design science, affective computing, and technostress domains. It is hoped that the theory will generate discussions on the potential of stress self-monitoring systems in the workplace, education, and society

Emergence of technostress among employees working with physical robots

Despite the growing body of literature on technostress, there is limited knowledge about the emergence of technostress among people working with physical robots. In this paper, we aim to address this research gap by exploring how technostress emerges among employees working with physical robots. The study was based on qualitative online questionnaire responses from 199 present or previous users of robots at work. Based on our data, we identified several robot-related environmental conditions that contributed to perceived work-related stress. In addition, we identified personal and situational factors that influenced perceived stress. Our findings reveal that the emergence of technostress among employees working with physical robots has distinct characteristics, and that the technostressors identified in previous studies are insufficient for explaining stress in this context. Therefore, our study extends the technostress literature and provides insights into employees’ experiences in organizations that use physical robots

How do successful coping change appraisal and user responses?

Technostress research asserts that the use of information systems (IS) can be challenging or hindering. Previous literature has mostly focused on the challenge or hindrance subprocesses. However, research suggests that these subprocesses may interact with each other. Positive user responses can be derived from events that were originally perceived as hindering. The present research-in-progress paper focuses on this interaction. We investigate whether successful coping – the elimination of a stressful IS use situation – leads to positive user responses in the hindering subprocess. Therefore, we develop an online experiment, which emulates different IS use situations. A hindrance techno-stressor situation (HTS), a control situation without a techno-stressor (non-HTS), and one in which users can successfully cope with the hindrance techno-stressor (SC). The experiment allows us to analyze the interactions between the subprocesses. We expect to contribute to the literature on technostress and IS coping by focusing on the interaction between the two subprocesse