Roles and responsibilities in agile ICT for development

This paper examines the different roles in designing interactive software in a ICT for development context. Using experiences from a participatory action research project, in which we used agile methods to design and deploy an system to support ‘agricultural information flow’ for a co-operative of small farmers in rural India, we identify points of difference between the roles in standard descriptions of agile software methods and the roles as they emerged in our project. A key finding is the critical role played by a ‘Development Project Manager’ in facilitating dialogue, orchestrating the activities of other actors and in building the capabilities and confidence of all the participants in joint action

A Mobile User Interface For Low-Literacy Users In Rural South Africa

Information and Communication Technology services for socio-economic development of low-literacy users in rural communities in developing regions are new research contributions that seek to alleviate poverty in underserved communities. The intended users are still new to these technologies and can be described as novice users. This study was conducted to design a mobile user interface to enable low-literacy users in Dwesa community in South Africa to have access to mobile commerce services. We applied different ethnographic research methods through a usercentred design approach to actively involve the target users in the design process. This helped to identify the users’ needs and also meet users’ expectations. The usability of the mobile user interface was evaluated with the target users in the community. The user evaluation shows that the users have positive attitudes and perception of the system. The study found that the user interface conforms to the users’ cultural experience and preferences and they are also positive in their intent to use the user interface

Include 2011 : The role of inclusive design in making social innovation happen.

Include is the biennial conference held at the RCA and hosted by the Helen Hamlyn Centre for Design. The event is directed by Jo-Anne Bichard and attracts an international delegation

Human computer interaction for international development: past present and future

Recent years have seen a burgeoning interest in research into the use of information and communication technologies (ICTs) in the context of developing regions, particularly into how such ICTs might be appropriately designed to meet the unique user and infrastructural requirements that we encounter in these cross-cultural environments. This emerging field, known to some as HCI4D, is the product of a diverse set of origins. As such, it can often be difficult to navigate prior work, and/or to piece together a broad picture of what the field looks like as a whole. In this paper, we aim to contextualize HCI4D—to give it some historical background, to review its existing literature spanning a number of research traditions, to discuss some of its key issues arising from the work done so far, and to suggest some major research objectives for the future

Mobile phone interaction techniques for rural economy development - a review

Rural communities, especially in developing countries, are often neglected in terms of facilities and services that aid their social and economic development. This is evident even in software development processes, in that these groups of users or potential users’ are often not taken into consideration. The resultant effect is that they may not use it or use it sparingly. The objective of this study is to identify the various researches on interaction techniques and user interface design as a first step to the design of suitable mobile interactions and user interfaces for rural users. This research project is also aimed at socio-economic development and adding value to mobile phone users in Dwesa, a rural community in South Africa. This paper presents a literature survey of interaction techniques and user-interfaces. An analysis of the interaction techniques with respect to their suitability, availability of technologies, user capabilities for implementation in a rural context is discussed. Descriptive statistics of users’ current phones interaction facilities in the rural community which briefly illustrates users’ experiences and capabilities in different interaction modes is also presented.KEY WORDS: Interaction Techniques, Mobile phone, User Interface, ICT, Rural Development

Human-computer interaction for development (HCI4D):the Southern African landscape

Human-Computer interaction for development (HCI4D) research aims to maximise the usability of interfaces for interacting with technologies designed specifically for under-served, under-resourced, and under-represented populations. In this paper we provide a snapshot of the Southern African HCI4D research against the background of the global HCI4D research landscape.We commenced with a systematic literature review of HCI4D (2010-2017) then surveyed Southern African researchers working in the area. The contribution is to highlight the context- specific themes and challenges that emerged from our investigation

Co-Operation with Users: Challenges from (I)Literacy and Cultures

With the developments in the global market, designs focusing on the users of Information Technologies becomes a competitive factor since successful diffusion and up-take of IT lie with the users. But users have different IT competences and are culturally different. These are challenges that HCI-design methodologies need to address. User-Centred Design offers a possible approach but there are limitations that must be dealt with to strengthen user oriented and interdisciplinary approaches, and the development of techniques and tools that are suitable for handling the complexity of designing for a global world. This research-in-progress paper outlines preliminary reflections on – and contributions to – the development and qualification of techniques and tools that address user-centred design in a global context. We discuss User-Centred Design and qualify this approach by aligning with the Scandinavian IS tradition of co-operating directly with users. We suggest an approach inspired by the Scandinavian approach to IS design as a possible point of departure for targeting global users. We introduce the conceptual and experimental work in our Vision Lab, an approach based on co-operation with users and on the fundamental understanding of design methods as a relational practice that takes place between objects, contexts, users, and designers. We describe different techniques we have explored, characterized by giving the users voice throughout the design effort. In a final chapter we re-address the global perspective, and point out that virtual co-operation with the users is the next challenge. We suggest two digital techniques which may be explored for virtual cooperative design, discuss potential challenges to these methods, and conclude with propositions for further research to be carried out in the Vision Lab