Whole of government critical success factors towards integrated E-government services: a preliminary review

Electronic Government (E-government) becomes one of the key elements for sustainable development of the country. Previous studies on E-government indicate that most governments are performing well in E-government implementation. However, the issues of process duplication and bureaucracy in services should be addressed to build trust and increase citizens’ satisfaction. Currently, there is a necessity to focus on the development of integrated and tailored-made services that suit with citizens’ needs. This initiative entails high commitment and collaboration from agencies, which can be achieved through the whole of government (WoG) approach. This study aims to identify the critical success factors of WoG towards the development of integrated E-government services. A preliminary review was conducted on previous studies and reports to get some insights of the subject being studied. The identified data were coded and analysed using content analysis method. The findings demonstrate that there are a number of critical success factors for WoG, which consist of technical and non-technical aspects. The findings act as a theoretical framework for better understanding about WoG approach for integrated E-government services

E-readiness in construction (ERiC) : self-assessment framework for UK small and medium enterprise building services providers

The construction industry’s ability to innovate in order to improve its practices has been widely debated. As organisations in other sectors globally are addressing technology challenges, is the UK construction industry e-ready? Of particular concern is the plethora of small and medium enterprises (SME) that constitute over 80% of the UK construction industry. There are noticeable SME laggards in the uptake of new processes and technologies. This paper aims to assess the e-readiness levels of UK SME building services provider in order to leverage the advantages of technology opportunities in the future. The resultant self-assessment ERiC framework enables SMEs to quantify and measure e-readiness from an organisation, technical and process perspective

Envisioning Digital Europe 2030: Scenario Design on ICT for Governance and Policy Modelling

The paper outlines a set of proposed visionary scenarios on how governance and policy modelling could develop by 2030. These scenarios have been designed through a foresight exercise conducted by the Institute for Prospective Technological Studies (IPTS) as part of the CROSSROAD Project, a support action of the European Commission 7th Framework Programme. After presenting the conceptual framework and methodological approach followed, the main results of the trends analysis conducted as part of the project are discussed. This entails the presentation of societal trends and a deeper analysis of policy and research trends that are considered central for understanding and mapping ICT research for prospective governance and policy modelling. Based on the framework proposed, four internally-consistent views of what the European Information Society might be by 2030 have been designed. The resulting scenarios and the consequent implications for citizens, businesses and public services are then presented. The timeframe in which certain (or all) the elements of the visions will occur are influenced by the technological and societal ¿speed of change¿. However, considering the unprecedented growth and speed of take up experienced in several research areas under investigation, it is argued that the world we will be living in by 2030 will be radically different from the world we are living in today. Finally, the key areas of expected change and the research challenges identified for building a Digital Europe twenty years from now are presented.JRC.DDG.J.4-Information Societ

Envisioning Digital Europe 2030: Scenarios for ICT in Future Governance and Policy Modelling

The report Envisioning Digital Europe 2030 is the result of research conducted by the Information Society Unit of IPTS as part of the CROSSROAD Project - A Participative Roadmap on ICT research on Electronic Governance and Policy Modelling (www.crossroad-eu.net ). After outlining the purpose and scope of the report and the methodological approach followed, the report presents the results of a systematic analysis of societal, policy and research trends in the governance and policy modelling domain in Europe. These analyses are considered central for understanding and roadmapping future research on ICT for governance and policy modelling. The study further illustrates the scenario design framework, analysing current and future challenges in ICT for governance and policy modelling, and identifying the key impact dimensions to be considered. It then presents the scenarios developed at the horizon 2030, including the illustrative storyboards representative of each scenario and the prospective opportunities and risks identified for each of them. The scenarios developed are internally consistent views of what the European governance and policy making system could have become by 2030 and of what the resulting implications for citizens, business and public services would be. Finally, the report draws conclusions and presents the proposed shared vision for Digital Europe 2030, offering also a summary of the main elements to be considered as an input for the future development of the research roadmap on ICT for governance and policy modelling.JRC.DDG.J.4-Information Societ