Enhancing the Supply Chain Performance by Integrating Simulated and Physical Agents into Organizational Information Systems

As the business environment gets more complicated, organizations must be able to respond to the business changes and adjust themselves quickly to gain their competitive advantages. This study proposes an integrated agent system, called SPA, which coordinates simulated and physical agents to provide an efficient way for organizations to meet the challenges in managing supply chains. In the integrated framework, physical agents coordinate with inter-organizations\' physical agents to form workable business processes and detect the variations occurring in the outside world, whereas simulated agents model and analyze the what-if scenarios to support physical agents in making decisions. This study uses a supply chain that produces digital still cameras as an example to demonstrate how the SPA works. In this example, individual information systems of the involved companies equip with the SPA and the entire supply chain is modeled as a hierarchical object oriented Petri nets. The SPA here applies the modified AGNES data clustering technique and the moving average approach to help each firm generalize customers\' past demand patterns and forecast their future demands. The amplitude of forecasting errors caused by bullwhip effects is used as a metric to evaluate the degree that the SPA affects the supply chain performance. The experimental results show that the SPA benefits the entire supply chain by reducing the bullwhip effects and forecasting errors in a dynamic environment.Supply Chain Performance Enhancement; Bullwhip Effects; Simulated Agents; Physical Agents; Dynamic Customer Demand Pattern Discovery

From Network to Web dimension in supply chain management

Cette thèse soutient que la dimension réseau, étant actuellement la portée du domaine de la gestion de chaîne logistique, contraint l’avancement de ce domaine et restreint des innovations conceptuelles et fondamentales capables d’adresser les grands défis économiques, environnementaux et sociaux. Les concepts de chaîne et de réseau ne reflètent pas la complexité des flux physiques, informationnels et financiers générés par les interactions qui ont lieu dans des réseaux interconnectés. Ces concepts n’offrent pas les fondations théoriques pour supporter des interventions allant au-delà d’un seul réseau et laissent échapper des opportunités nécessitant une vision multi-réseau. Ainsi, la dimension “web”, celle des réseaux de réseaux, est proposée comme une extension de la dimension réseau. Cette extension peut être vue comme l’étape naturelle suivante dans la progression qui a commencé par le niveau de gestion des opérations internes, est passée au niveau de la chaîne logistique et se trouve actuellement au niveau du réseau logistique. Après l’investigation théorique des raisons et de la façon d’intégrer la dimension web dans le domaine de la gestion de la chaîne logistique, la thèse étudie des implications importantes de cette intégration sur la collaboration inter-organisationnelle et le processus de prise de décision dans des environnements de webs logistiques. Elle démontre, en exploitant l’exemple des réseaux interconnectés ouverts, des potentialités inimaginables sans une vision web. Une méthodologie de conception d’un modèle de simulation permettant l’évaluation et la comparaison des webs ouverts par rapport aux webs existants est proposée. Puisque l’aide à la décision est une composante importante de la gestion de la chaîne logistique, la thèse contribue à déterminer les besoins des gestionnaires et à identifier les lignes directrices de la conception des outils d’aide à la décision offrant le support adéquat pour faire face aux défis et à la complexité des webs logistiques. Ces lignes directrices ont été compilées dans un cadre de conception des logiciels d’aide à la décision supportant la dimension web. Ce cadre est exploité pour développer quatre applications logicielles offrant aux praticiens et aux chercheurs des outils nécessaires pour étudier, analyser et démêler la complexité des webs logistiques.This thesis argues that the network dimension as the current scope of supply chain management is confining the evolution of this field and restricting the conceptual and fundamental innovations required for addressing the major challenges imposed by the evolution of markets and the increased intricacies of business relationships. The concepts of chain and network are limitative when attempting to represent the complexity of physical, informational and financial flows resulting from the interactions occurring in overlapping networks. They lack the theoretical foundations necessary to explain and encompass initiatives that go beyond a single chain or network. They also lead to overlook substantial opportunities that require beyond a network vision. Therefore, the “web” dimension, as networks of networks, is proposed as an extension to the network dimension in supply chain management. This new scope is the natural next step in the progression from the internal operations management level to the supply chain level and then to the supply network level. After a theoretical investigation of why and how the web dimension should be integrated into the supply chain management field, the thesis studies and discusses important implications of this integration on inter-organisational collaboration and of the decision-making processes in the logistic web environments. It demonstrates through the example of open interconnected logistic webs some of the potentials that cannot be imagined without a web vision. A methodology for designing a simulation model to assess the impact of such open webs versus existing webs is proposed. Since decision support is a key element in supply chain management, the thesis contributes to determine the needs of supply chain managers and identify the important axes for designing decision support systems that provide adequate assistance in dealing with the challenges and complexity presented by logistic web environments. The identified elements result in the establishment of a foundation for designing software solutions required to handle the challenges revealed by the web dimension. This conceptual framework is applied to the prototyping of four applications that have the potential of providing practitioners and researchers with the appropriate understanding and necessary tools to deal with the complexity of logistics webs

A survey of simulation techniques in commerce and defence

Despite the developments in Modelling and Simulation (M&S) tools and techniques over the past years, there has been a gap in the M&S research and practice in healthcare on developing a toolkit to assist the modellers and simulation practitioners with selecting an appropriate set of techniques. This study is a preliminary step towards this goal. This paper presents some results from a systematic literature survey on applications of M&S in the commerce and defence domains that could inspire some improvements in the healthcare. Interim results show that in the commercial sector Discrete-Event Simulation (DES) has been the most widely used technique with System Dynamics (SD) in second place. However in the defence sector, SD has gained relatively more attention. SD has been found quite useful for qualitative and soft factors analysis. From both the surveys it becomes clear that there is a growing trend towards using hybrid M&S approaches

Ergonomists as designers: computational modelling and simulation of complex socio-technical systems

Contemporary ergonomics problems are increasing in scale, ambition, and complexity. Understanding and creating solutions for these multi-faceted, dynamic, and systemic problems challenges traditional methods. Computational modelling approaches can help address this methodological shortfall. We illustrate this potential by describing applications of computational modelling to: (1) teamworking within a multi-team engineering environment; (2) crowd behaviour in different transport terminals; and (3) performance of engineering supply chains. Our examples highlight the benefits and challenges for multi-disciplinary approaches to computational modelling, demonstrating the need for socio-technical design principles. Our experience highlights opportunities for ergonomists as designers and users of computational models, and the instrumental role that ergonomics can play in developing and enhancing complex socio-technical systems. Recognising the challenges inherent in designing computational models, we reflect on practical issues and lessons learned so that computational modelling and simulation can become a standard and valuable technique in the ergonomists’ toolkit

An Inquiry into Supply Chain Strategy Implications of the Sharing Economy for Last Mile Logistics

As the prevalence of e-commerce and subsequent importance of effective and efficient omnichannel logistics strategies continues to rise, retail firms are exploring the viability of sourcing logistics capabilities from the sharing economy. Questions arise such as, “how can crowdbased logistics solutions such as crowdsourced logistics (CSL), crowdshipping, and pickup point networks (PPN) be leveraged to increase performance?” In this dissertation, empirical and analytical research is conducted that increases understanding of how firms can leverage the sharing economy to increase logistics and supply chain performance. Essay 1 explores crowdsourced logistics (CSL) by employing a stochastic discrete event simulation set in New York City in which a retail firm sources drivers from the crowd to perform same day deliveries under dynamic market conditions. Essay 2 employs a design science paradigm to develop a typology of crowdbased logistics strategies using two qualitative methodologies: web content analysis and Delphi surveys. A service-dominant logic theoretical perspective guides this essay and explains how firms co-create value with the crowd and consumer markets while presenting a generic design for integrating crowdbased models into logistics strategy. In Essay 3, a crowdsourced logistics strategy for home delivery is modeled in an empirically grounded simulation optimization to explore the logistics cost and responsiveness implications of sharing economy solutions on omnichannel fulfillment strategies

Using Simulation Systems for Decision Support

This chapter describes the use of simulation systems for decision support in support of real operations, which is the most challenging application domain in the discipline of modeling and simulation. To this end, the systems must be integrated as services into the operational infrastructure. To support discovery, selection, and composition of services, they need to be annotated regarding technical, syntactic, semantic, pragmatic, dynamic, and conceptual categories. The systems themselves must be complete and validated. The data must be obtainable, preferably via common protocols shared with the operational infrastructure. Agents and automated forces must produce situation adequate behavior. If these requirements for simulation systems and their annotations are fulfilled, decision support simulation can contribute significantly to the situational awareness up to cognitive levels of the decision maker

Development of transportation and supply chain problems with the combination of agent-based simulation and network optimization

Demand drives a different range of supply chain and logistics location decisions, and agent-based modeling (ABM) introduces innovative solutions to address supply chain and logistics problems. This dissertation focuses on an agent-based and network optimization approach to resolve those problems and features three research projects that cover prevalent supply chain management and logistics problems. The first case study evaluates demographic densities in Norway, Finland, and Sweden, and covers how distribution center (DC) locations can be established using a minimizing trip distance approach. Furthermore, traveling time maps are developed for each scenario. In addition, the Nordic area consisting of those three countries is analyzed and five DC location optimization results are presented. The second case study introduces transportation cost modelling in the process of collecting tree logs from several districts and transporting them to the nearest collection point. This research project presents agent-based modelling (ABM) that incorporates comprehensively the key elements of the pick-up and delivery supply chain model and designs the components as autonomous agents communicating with each other. The modelling merges various components such as GIS routing, potential facility locations, random tree log pickup locations, fleet sizing, trip distance, and truck and train transportation. The entire pick-up and delivery operation are modeled by ABM and modeling outcomes are provided by time series charts such as the number of trucks in use, facilities inventory and travel distance. In addition, various scenarios of simulation based on potential facility locations and truck numbers are evaluated and the optimal facility location and fleet size are identified. In the third case study, an agent-based modeling strategy is used to address the problem of vehicle scheduling and fleet optimization. The solution method is employed to data from a real-world organization, and a set of key performance indicators are created to assess the resolution's effectiveness. The ABM method, contrary to other modeling approaches, is a fully customized method that can incorporate extensively various processes and elements. ABM applying the autonomous agent concept can integrate various components that exist in the complex supply chain and create a similar system to assess the supply chain efficiency.Tuotteiden kysyntä ohjaa erilaisia toimitusketju- ja logistiikkasijaintipäätöksiä, ja agenttipohjainen mallinnusmenetelmä (ABM) tuo innovatiivisia ratkaisuja toimitusketjun ja logistiikan ongelmien ratkaisemiseen. Tämä väitöskirja keskittyy agenttipohjaiseen mallinnusmenetelmään ja verkon optimointiin tällaisten ongelmien ratkaisemiseksi, ja sisältää kolme tapaustutkimusta, jotka voidaan luokitella kuuluvan yleisiin toimitusketjun hallinta- ja logistiikkaongelmiin. Ensimmäinen tapaustutkimus esittelee kuinka käyttämällä väestötiheyksiä Norjassa, Suomessa ja Ruotsissa voidaan määrittää strategioita jakelukeskusten (DC) sijaintiin käyttämällä matkan etäisyyden minimoimista. Kullekin skenaariolle kehitetään matka-aikakartat. Lisäksi analysoidaan näistä kolmesta maasta koostuvaa pohjoismaista aluetta ja esitetään viisi mahdollista sijaintia optimointituloksena. Toinen tapaustutkimus esittelee kuljetuskustannusmallintamisen prosessissa, jossa puutavaraa kerätään useilta alueilta ja kuljetetaan lähimpään keräyspisteeseen. Tämä tutkimusprojekti esittelee agenttipohjaista mallinnusta (ABM), joka yhdistää kattavasti noudon ja toimituksen toimitusketjumallin keskeiset elementit ja suunnittelee komponentit keskenään kommunikoiviksi autonomisiksi agenteiksi. Mallinnuksessa yhdistetään erilaisia komponentteja, kuten GIS-reititys, mahdolliset tilojen sijainnit, satunnaiset puunhakupaikat, kaluston mitoitus, matkan pituus sekä monimuotokuljetukset. ABM:n avulla mallinnetaan noutojen ja toimituksien koko ketju ja tuloksena saadaan aikasarjoja kuvaamaan käytössä olevat kuorma-autot, sekä varastomäärät ja ajetut matkat. Lisäksi arvioidaan erilaisia simuloinnin skenaarioita mahdollisten laitosten sijainnista ja kuorma-autojen lukumäärästä sekä tunnistetaan optimaalinen toimipisteen sijainti ja tarvittava autojen määrä. Kolmannessa tapaustutkimuksessa agenttipohjaista mallinnusstrategiaa käytetään ratkaisemaan ajoneuvojen aikataulujen ja kaluston optimoinnin ongelma. Ratkaisumenetelmää käytetään dataan, joka on peräisin todellisesta organisaatiosta, ja ratkaisun tehokkuuden arvioimiseksi luodaan lukuisia keskeisiä suorituskykyindikaattoreita. ABM-menetelmä, toisin kuin monet muut mallintamismenetelmät, on täysin räätälöitävissä oleva menetelmä, joka voi sisältää laajasti erilaisia prosesseja ja elementtejä. Autonomisia agentteja soveltava ABM voi integroida erilaisia komponentteja, jotka ovat olemassa monimutkaisessa toimitusketjussa ja luoda vastaavan järjestelmän toimitusketjun tehokkuuden arvioimiseksi yksityiskohtaisesti.fi=vertaisarvioitu|en=peerReviewed

Improving resilience in Critical Infrastructures through learning from past events

Modern societies are increasingly dependent on the proper functioning of Critical Infrastructures (CIs). CIs produce and distribute essential goods or services, as for power transmission systems, water treatment and distribution infrastructures, transportation systems, communication networks, nuclear power plants, and information technologies. Being resilient, where resilience denotes the capacity of a system to recover from challenges or disruptive events, becomes a key property for CIs, which are constantly exposed to threats that can undermine safety, security, and business continuity. Nowadays, a variety of approaches exists in the context of CIs’ resilience research. This dissertation starts with a systematic review based on PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) on the approaches that have a complete qualitative dimension, or that can be used as entry points for semi-quantitative analyses. The review identifies four principal dimensions of resilience referred to CIs (i.e., techno-centric, organizational, community, and urban) and discusses the related qualitative or semi-quantitative methods. The scope of the thesis emphasizes the organizational dimension, as a socio-technical construct. Accordingly, the following research question has been posed: how can learning improve resilience in an organization? Firstly, the benefits of learning in a particular CI, i.e. the supply chain in reverse logistics related to the small arms utilized by Italian Armed Forces, have been studied. Following the theory of Learning From Incidents, the theoretical model helped to elaborate a centralized information management system for the Supply Chain Management of small arms within a Business Intelligence (BI) framework, which can be the basis for an effective decision-making process, capable of increasing the systemic resilience of the supply chain itself. Secondly, the research question has been extended to another extremely topical context, i.e. the Emergency Management (EM), exploring the crisis induced learning where single-loop and double-loop learning cycles can be established regarding the behavioral perspective. Specifically, the former refers to the correction of practices within organizational plans without changing core beliefs and fundamental rules of the organization, while the latter aims at resolving incompatible organizational behavior by restructuring the norms themselves together with the associated practices or assumptions. Consequently, with the aim of ensuring high EM systems resilience, and effective single-loop and double-loop crisis induced learning at organizational level, the study examined learning opportunities that emerge through the exploration of adaptive practices necessary to face the complexity of a socio-technical work domain as the EM of Covid-19 outbreaks on Oil & Gas platforms. Both qualitative and quantitative approaches have been adopted to analyze the resilience of this specific socio-technical system. On this consciousness, with the intention to explore systems theoretic possibilities to model the EM system, the Functional Resonance Analysis Method (FRAM) has been proposed as a qualitative method for developing a systematic understanding of adaptive practices, modelling planning and resilient behaviors and ultimately supporting crisis induced learning. After the FRAM analysis, the same EM system has also been studied adopting a Bayesian Network (BN) to quantify resilience potentials of an EM procedure resulting from the adaptive practices and lessons learned by an EM organization. While the study of CIs is still an open and challenging topic, this dissertation provides methodologies and running examples on how systemic approaches may support data-driven learning to ultimately improve organizational resilience. These results, possibly extended with future research drivers, are expected to support decision-makers in their tactical and operational endeavors

A Blockchain-Enabled Model to Enhance Disaster Aids Network Resilience

The disaster area is a true dynamic environment. Lack of accurate information from the affected area create several challenges in distributing the supplies. The success of a disaster response network is based on collaboration, coordination, sovereignty, and equality in relief distribution. Therefore, a trust-based dynamic communication system is required to facilitate the interactions, enhance the knowledge for the relief operation, prioritize, and coordinate the goods distribution. One of the promising innovative technologies is blockchain technology which enables transparent, secure, and real-time information exchange and automation through smart contracts in a distributed technological ecosystem. This study aims to analyze the application of blockchain technology on disaster management resilience. Blockchain technology, the Internet of Things (IoT), and Dynamic Voltage Frequency Scaling (DVFS) algorithm are integrated in a network-based simulation. The results indicate an advancement in disaster-aids network strategies using smart contracts for collaborations. From the investigations, insights have been derived for researchers in the field and the managers interested in practical implementation