Adapting Recommendation Diversity to Openness to Experience : A Study of Human Behaviour

Postprin

A qualitative study of stakeholders' perspectives on the social network service environment

Over two billion people are using the Internet at present, assisted by the mediating activities of software agents which deal with the diversity and complexity of information. There are, however, ethical issues due to the monitoring-and-surveillance, data mining and autonomous nature of software agents. Considering the context, this study aims to comprehend stakeholders' perspectives on the social network service environment in order to identify the main considerations for the design of software agents in social network services in the near future. Twenty-one stakeholders, belonging to three key stakeholder groups, were recruited using a purposive sampling strategy for unstandardised semi-structured e-mail interviews. The interview data were analysed using a qualitative content analysis method. It was possible to identify three main considerations for the design of software agents in social network services, which were classified into the following categories: comprehensive understanding of users' perception of privacy, user type recognition algorithms for software agent development and existing software agents enhancement

Student user preferences for features of next-generation OPACs: a case study of University of Sheffield international students

Purpose. The purpose of this study is to identity the features that international student users prefer for next generation OPACs. Design/ methodology/ approach. 16 international students of the University of Sheffield were interviewed in July 2008 to explore their preferences among potential features in next generation OPACs. A semi-structured interview schedule with images of mock-up screens was used. Findings. The results of the interviews were broadly consistent with previous studies. In general, students expect features in next generation OPACs should be save their time, easy to use and relevant to their search. This study found that recommender features and features that can provide better navigation of search results are desired by users. However, Web 2.0 features, such as RSS feeds and those features which involved user participation were among the most popular. Practical implications. This paper produces findings of relevance to any academic library seeking to implement a next-generation OPAC. Originality/value. There have been no previous published research studies of users’ preferences among possible features of next-generation OPACs

Library Recommendation System

Nowadays, the majority of online book retailers utilize their own recommendation engines to suggest books to their customers. Nonetheless, the majority of the times, the books that are suggested to users are irrelevant. This system aims to create a new strategy by utilizing the content-based filtering capability. This technique will result in a more refined and useful recommendation for the user. For testing reasons, a web-based prototype will be developed, and the system will be taught by feeding it data. Users will benefit from our recommendation system by having easier access to library materials and reduced resource waste.   &nbsp

A book recommendation system based on named entities

Recommendation systems are extensively used for suggesting new items to users and play an important role in the discovery of relevant new items, be it books, movies or music. An effective recommendation system should provide heterogeneous results and should not be biased towards only the most popular items. Books are particularly well-suited to content-based filtering as they are now widely available in digital formats which can allow various text mining approaches to dig out content related information. This paper presents a framework to develop a content-based recommendation system for books which can further be integrated with a collaborative filtering model. The proposed content-based recommender will use the Named Entities as the basic criteria to rank books and give recommendations

How to achieve high customer satisfaction in Sabancı University Information Center

The Sabancı University is a young private university, which started providing education in 1999 in Istanbul. A “Search Conference” had been organized in order to find out “what kind of a university the country needed” and of its structure had been established on this understanding. At the first stage, the vision, the mission and the design of the university were completed, and the foundation of administrative infrastructure and selection of technology systems were materialized. Starting from the days of its foundation, the planning of the information services and facilities had been one of the main issues of the project. The university, which aims to become a world university, was accepted to be a member of the “European Foundation of Quality Management (EFQM)” regarding its activities in the stage of its foundation. A “Student and Staff Tendency Survey” which was implemented in 2001 indicated that the Information Centre was the strong side of the university. At the same time the Center's the statistics covering period of 1999-2007 also indicated that the targets were achieved under the strategic planning of the Center. In 2007, an user satisfaction survey in order to evaluate the conformity of the services and facilities, to identify its strong and weak areas, opportunities and threats through comparison and SWOT analysis for the future, and set up 2007-2011 five-years strategic planning and operational activity plan. The survey indicated that 95% of the participants are satisfied in general with the Center. In addition to these, the results of usage statistics between the years 1998-2009 indicated that utilizing of the services and facilities of the Information Center has increased from year to year. On the other hand, the results of the survey after the orientation programs show that the customer satisfaction is very high. We believe that the followings are the reasons of high user satisfaction. The Centre has a user and process focused pro-active management, learning organization structure, the availability of the suggestion system, continues benchmarking with the competitors and observing management and technological developments in the world. This paper presents to share our applications and plans on high user satisfaction rate, customer relation management activities and future planning