The accommodation experiencescape: a comparative assessment of hotels and Airbnb

PURPOSE: Accommodations providers in the sharing economy are increasingly competing with the hotel industry vis-à-vis the guest experience. Additionally, experience-related research remains underrepresented in the hospitality and tourism literature. This paper aims to develop and test a model of experiential consumption to provide a better understanding of an emerging phenomenon in the hospitality industry. In so doing, the authors also expand Pine and Gilmore’s original experience economy construct. DESIGN/METHODOLOGY/APPROACH: Using data from a survey of 630 customers who stayed at a hotel or an Airbnb in the previous three months, the authors performed a multi-step analysis procedure centered on structural equation modeling to validate the model. Findings The authors demonstrate that the dimensions of serendipity, localness, communitas and personalization represent valuable additions to Pine and Gilmore’s original experience economy construct. Airbnb appears to outperform the hotel industry in the provision of all experience dimensions. The authors further define the pathways that underlie the creation of extraordinary, memorable experiences, which subsequently elicit favorable behavioral intentions. PRACTICAL IMPLICATIONS: The findings suggest the need for the hotel industry to adopt a content marketing paradigm that leverages various dimensions of the experience economy to provide customers with valuable and relevant experiences. The industry must also pay greater attention to its use of branding, signage and promotional messaging to encourage customers to interpret their experiences through the lens of these dimensions. ORIGINALITY/VALUE: The study expands a seminal construct from the field of services marketing in the context of the accommodations industry. The Accommodations Experiencescape is offered as a tool for strategic experience design. The study also offers a model of experiential consumption that explains customers’ experiences with accommodations providers

Minds Online: The Interface between Web Science, Cognitive Science, and the Philosophy of Mind

Alongside existing research into the social, political and economic impacts of the Web, there is a need to study the Web from a cognitive and epistemic perspective. This is particularly so as new and emerging technologies alter the nature of our interactive engagements with the Web, transforming the extent to which our thoughts and actions are shaped by the online environment. Situated and ecological approaches to cognition are relevant to understanding the cognitive significance of the Web because of the emphasis they place on forces and factors that reside at the level of agent–world interactions. In particular, by adopting a situated or ecological approach to cognition, we are able to assess the significance of the Web from the perspective of research into embodied, extended, embedded, social and collective cognition. The results of this analysis help to reshape the interdisciplinary configuration of Web Science, expanding its theoretical and empirical remit to include the disciplines of both cognitive science and the philosophy of mind

m-Reading: Fiction reading from mobile phones

Mobile phones are reportedly the most rapidly expanding e-reading device worldwide. However, the embodied, cognitive and affective implications of smartphone-supported fiction reading for leisure (m-reading) have yet to be investigated empirically. Revisiting the theoretical work of digitization scholar Anne Mangen, we argue that the digital reading experience is not only contingent on patterns of embodied reader–device interaction (Mangen, 2008 and later) but also embedded in the immediate environment and broader situational context. We call this the situation constraint. Its application to Mangen’s general framework enables us to identify four novel research areas, wherein m-reading should be investigated with regard to its unique affordances. The areas are reader–device affectivity, situated embodiment, attention training and long-term immersion

Congenial Web Search : A Conceptual Framework for Personalized, Collaborative, and Social Peer-to-Peer Retrieval

Traditional information retrieval methods fail to address the fact that information consumption and production are social activities. Most Web search engines do not consider the social-cultural environment of users' information needs and the collaboration between users. This dissertation addresses a new search paradigm for Web information retrieval denoted as Congenial Web Search. It emphasizes personalization, collaboration, and socialization methods in order to improve effectiveness. The client-server architecture of Web search engines only allows the consumption of information. A peer-to-peer system architecture has been developed in this research to improve information seeking. Each user is involved in an interactive process to produce meta-information. Based on a personalization strategy on each peer, the user is supported to give explicit feedback for relevant documents. His information need is expressed by a query that is stored in a Peer Search Memory. On one hand, query-document associations are incorporated in a personalized ranking method for repeated information needs. The performance is shown in a known-item retrieval setting. On the other hand, explicit feedback of each user is useful to discover collaborative information needs. A new method for a controlled grouping of query terms, links, and users was developed to maintain Virtual Knowledge Communities. The quality of this grouping represents the effectiveness of grouped terms and links. Both strategies, personalization and collaboration, tackle the problem of a missing socialization among searchers. Finally, a concept for integrated information seeking was developed. This incorporates an integrated representation to improve effectiveness of information retrieval and information filtering. An integrated information retrieval process explores a virtual search network of Peer Search Memories in order to accomplish a reputation-based ranking. In addition, the community structure is considered by an integrated information filtering process. Both concepts have been evaluated and shown to have a better performance than traditional techniques. The methods presented in this dissertation offer the potential towards more transparency, and control of Web search