Understanding user experience of mobile video: Framework, measurement, and optimization

Since users have become the focus of product/service design in last decade, the term User eXperience (UX) has been frequently used in the field of Human-Computer-Interaction (HCI). Research on UX facilitates a better understanding of the various aspects of the user’s interaction with the product or service. Mobile video, as a new and promising service and research field, has attracted great attention. Due to the significance of UX in the success of mobile video (Jordan, 2002), many researchers have centered on this area, examining users’ expectations, motivations, requirements, and usage context. As a result, many influencing factors have been explored (Buchinger, Kriglstein, Brandt & Hlavacs, 2011; Buchinger, Kriglstein & Hlavacs, 2009). However, a general framework for specific mobile video service is lacking for structuring such a great number of factors. To measure user experience of multimedia services such as mobile video, quality of experience (QoE) has recently become a prominent concept. In contrast to the traditionally used concept quality of service (QoS), QoE not only involves objectively measuring the delivered service but also takes into account user’s needs and desires when using the service, emphasizing the user’s overall acceptability on the service. Many QoE metrics are able to estimate the user perceived quality or acceptability of mobile video, but may be not enough accurate for the overall UX prediction due to the complexity of UX. Only a few frameworks of QoE have addressed more aspects of UX for mobile multimedia applications but need be transformed into practical measures. The challenge of optimizing UX remains adaptations to the resource constrains (e.g., network conditions, mobile device capabilities, and heterogeneous usage contexts) as well as meeting complicated user requirements (e.g., usage purposes and personal preferences). In this chapter, we investigate the existing important UX frameworks, compare their similarities and discuss some important features that fit in the mobile video service. Based on the previous research, we propose a simple UX framework for mobile video application by mapping a variety of influencing factors of UX upon a typical mobile video delivery system. Each component and its factors are explored with comprehensive literature reviews. The proposed framework may benefit in user-centred design of mobile video through taking a complete consideration of UX influences and in improvement of mobile videoservice quality by adjusting the values of certain factors to produce a positive user experience. It may also facilitate relative research in the way of locating important issues to study, clarifying research scopes, and setting up proper study procedures. We then review a great deal of research on UX measurement, including QoE metrics and QoE frameworks of mobile multimedia. Finally, we discuss how to achieve an optimal quality of user experience by focusing on the issues of various aspects of UX of mobile video. In the conclusion, we suggest some open issues for future study

A smartphone agent for QoE evaluation and user classification over mobile networks

The continuous growth of mobile users and bandwidth-consuming applications and the shortage of radio resources put a serious challenge on how to efficiently exploit existing networks and contemporary improve Quality of Experience. One of the most relevant problem for network operators is thus to find an explicit relationship between QoS and QoE, for the purpose of maximizing the latter while saving precious resources. In order to accomplish this challenging task, we present TeleAbarth, an innovative Android application entirely developed at TelecomItalia Laboratories, able to contemporary collect network measurements and end-users quality feedback regarding the use of smartphone applications. We deployed TeleAbarth in a field experimentation in order to study the relationship between QoS and QoE for video streaming applications, in terms of downstream bandwidth and video loading time. On the basis of the results obtained, we propose a technique to classify user behavior through his or her reliability, sensibility and fairness

Mulsemedia: State of the art, perspectives, and challenges

Mulsemedia-multiple sensorial media-captures a wide variety of research efforts and applications. This article presents a historic perspective on mulsemedia work and reviews current developments in the area. These take place across the traditional multimedia spectrum-from virtual reality applications to computer games-as well as efforts in the arts, gastronomy, and therapy, to mention a few. We also describe standardization efforts, via the MPEG-V standard, and identify future developments and exciting challenges the community needs to overcome

An automated model for the assessment of QoE of adaptive video streaming over wireless networks

[EN] Nowadays, heterogeneous devices are widely utilizing Hypertext Transfer Protocol (HTTP) to transfer the data. Furthermore, HTTP adaptive video streaming (HAS) technology transmits the video data over wired and wireless networks. In adaptive technology services, a client's application receives a streaming video through the adaptation of its quality to the network condition. However, such a technology has increased the demand for Quality of Experience (QoE) in terms of prediction and assessment. It can also cause a challenging behavior regarding subjective and objective QoE evaluations of HTTP adaptive video over time since each Quality of Service (QoS) parameter affects the QoE of end-users separately. This paper introduces a methodology design for the evaluation of subjective QoE in adaptive video streaming over wireless networks. Besides, some parameters are considered such as video characteristics, segment length, initial delay, switch strategy, stalls, as well as QoS parameters. The experiment's evaluation demonstrated that objective metrics can be mapped to the most significant subjective parameters for user's experience. The automated model could function to demonstrate the importance of correlation for network behaviors' parameters. Consequently, it directly influences the satisfaction of the end-user's perceptual quality. In comparison with other recent related works, the model provided a positive Pearson Correlation value. Simulated results give a better performance between objective Structural Similarity (SSIM) and subjective Mean Opinion Score (MOS) evaluation metrics for all video test samples.This work has been partially supported by the "Ministerio de Economia y Competitividad" in the "Programa Estatal de Fomento de la Investigacion Cientifica y Tecnica de Excelencia, Subprograma Estatal de Generacion de Conocimiento" within the Project under Grant TIN2017-84802-C2-1-P. This study has been partially done in the computer science departments at the (University of Sulaimani and Halabja).Taha, M.; Ali, A.; Lloret, J.; Gondim, PRL.; Canovas, A. (2021). An automated model for the assessment of QoE of adaptive video streaming over wireless networks. Multimedia Tools and Applications. 80(17):26833-26854. https://doi.org/10.1007/s11042-021-10934-92683326854801

Technical considerations towards mobile user QoE enhancement via Cloud interaction

This paper discusses technical considerations of a Cloud infrastructure which interacts with mobile devices in order to migrate part of the computational overhead from the mobile device to the Cloud. The aim of the interaction between the mobile device and the Cloud is the enhancement of parameters that affect the Quality of Experience (QoE) of the mobile end user through the offloading of computational aspects of demanding applications. This paper shows that mobile user’s QoE can be potentially enhanced by offloading computational tasks to the Cloud which incorporates a predictive context-aware mechanism to schedule delivery of content to the mobile end-user using a low-cost interaction model between the Cloud and the mobile user. With respect to the proposed enhancements, both the technical considerations of the cloud infrastructure are examined, as well as the interaction between the mobile device and the Cloud