How Feature- and Communication Constraints in CSS Affect Creative Collaboration in Virtual Teams - An Activity Theory Perspective

New Creativity Support Systems (CSS) provide additional features, but are also growing more complex and difficult to operate. Via new functionalities, CSS aim to facilitate virtual creative collaboration and enable better outcomes. However, research shows that, especially in the context of creativity, better outcomes are not always the result of more options and features. Our study applies activity theory (AT) as a lens in order to examine how constraints can be applied to creative collaboration in virtual teams. This study advances research on collaboration in information systems (IS) as well as human-centered development of IT-artifacts that facilitate creative collaboration. Our findings provide two practical takeaways for CSS developers and virtual teams: First, constraints in CSS can be designed to substantially benefit idea generation and exploration beyond routine performance; second, constraints can be designed to help teams access the potential of CSS faster and more efficiently

Towards a Virtual Collaborator in Online Collaboration from an Organizations’ Perspective

In this empiric study, we present the specifications of virtual collaboration in times of the Covid-19 pandemic in an organization that worked mostly co-located beforehand, and requirements for a virtual collaborator (VC) resulting from those specifications. Related work shows that a VCs can support virtual teams in achieving their goals and promote creative work. We extend this with insights from practice by observing creative and collaborative workshops in the automotive industry and conducting interviews with facilitators and participants of these workshops. Subsequently, we identify the challenges that participants face in virtual collaboration, and derive design guidelines for a VC to address them. Main problems arise due to the virtual interaction lacking nonverbal communication and in the preparation phase that requires more planning and effort. A VC could help by influencing group cohesion and build networks between the participants, influencing the virtual working environment as well as contributing to the contents

Transcending Lockdown: Fostering Student Imagination through Computer-Supported Collaborative Learning and Creativity in Engineering Design Courses

Engineering design and communication courses are typically dynamic, active learning spaces that bring together a complex array of knowledge and skills. Their ambiguous nature has allowed, often contentiously, subjects such as language and communication, the arts, the humanities and the social sciences to enter the discourse of engineering in a newly meaningful way. This paper considers this development in the context of the COVID-19 pandemic, and in particular how the creativity and imagination required to succeed in engineering design might be cultivated in emergency distance learning. I consider a plethora of sources for guidance, with a special interest in how language and communication facilitates collaborative learning, creativity, and intersubjectivity and how that mediation is further mediated by educational technology in distance learning. I focus on the challenges faced, and the resulting importance of training for both instructors and students. Finally, I argue that despite our difficult circumstances, we should aim to encourage our students to exercise their imaginations, both independently and collaboratively, through our selection, framing and facilitation of team design projects during the pandemic

Anchored Discussion: Development of a Tool for Creativity in Online Collaboration

Open innovation and crowdsourcing rely on online collaboration tools to enable dispersed people to collaborate on creative ideas. Research shows that creativity in online groups is significantly influenced by the interaction between group members. In this paper, we demonstrate how theory can be effectively used to design and evaluate a tool for creative online collaboration. Specifically, we use the body of knowledge on creativity support systems to inform the development of a tool to support anchored discussions. Anchored discussions represent a new mode for creative interaction. In anchored discussion every comment is tied to some aspect of an idea. We evaluated the anchored discussion tool in a laboratory experiment, which generated insights for additional and refined research. Our results indicate that anchored discussion leads to a more structured discussion amongst group members and consequently to more creative outcomes. In a post session survey, participants made several suggestions on how to improve anchored discussion. This paper concludes that anchored discussion is promising as a new tool to aid online groups in creative collaboration. This paper extends a previous version presented at CRIWG 2015 [Link, 2015]

Towards a Creative Virtual Environment for Design Thinking

Background: Digital transformation changes collaboration processes, particularly in rapidly digitalizing countries like ASEAN states. Co-creation and innovation processes become increasingly flexible and time and location independent. But virtual collaboration faces context-specific challenges like technical problems, lack of social presence, and ambiguous attitudes towards autonomy and accountability. Therefore, this study addresses two research questions to contribute to designing a creative virtual environment: First, which Design Principles (DPs) should be prioritized in designing a user-centered creative virtual environment? Second, which Design Features (DFs) effectively implement the DPs in creative virtual collaboration from a user perspective? Method: A user-centered Design Science Research approach was chosen to identify, implement and evaluate DPs and DFs. DPs were derived from theories on creativity drivers in five areas: functionality, process, mood, meaning, and collaboration. The DPs were implemented in a virtual design thinking workshop at a German international university. A qualitative thematic analysis evaluated user feedback from 38 international students from Asia, Africa, America, and Europe. Results: Insights from user feedback indicate that seven DPs should be prioritized and effectively implemented in a virtual environment for creative collaboration: (1) Provide rich, appropriate resources to inspire creative thinking; (2) Technical problems and connectivity issues must be anticipated and mitigated; (3) The environment must foster social presence and interaction, and (4) effective communication and visualization; (5) Methods and technologies must be adapted to the creative process and individual needs; (6) The group work benefits from structured but flexible tasks and time management support; (7) Provide space for individual work that allows autonomy and solitary contemplation. Conclusion: A tailored setup that adapts to context-specific challenges distinct from the on-site collaboration is necessary to facilitate creative virtual collaboration. The study results apply and expand current theories on technology utilization and inform the practical design of a virtual environment for creative collaboration

IT-Gestützte Kollaborative Kreativität

Companies and organizations must constantly evolve in order to stay competitive in the marketplace. An important role is played by innovations that ensure this continuous corporate success. Producing innovations depends strongly on creativity, which is why active support makes sense and is worthwhile. Creativity can be supported by information technology and is most effective in teams and groups. Collaboration and the consideration of different collaboration mechanisms play an equally important role in this context as the active support by information technology. This dissertation deals with the question of how information systems can be designed in order to use information technology to actively support creativity and that collaborative creativity processes are promoted. With the help of a systematic literature review, current creativity support systems were examined and the necessity of research was explained. A design-oriented approach was then used to develop and evaluate various approaches that address the research question. A total of 25 scientific articles were produced, five of which are included in this dissertation. Various conducted studies show the additional value of active support through information technology and provide design guidelines for better support of collaborative creativity.Unternehmen und Organisationen müssen sich ständig weiterentwickeln, um am Markt beständig zu sein und geschäftsfähig zu bleiben. Eine wichtige Rolle sind Innovationen, die diesen kontinuierlichen Unternehmenserfolg sicherstellen. Innovationen zu produzieren hängt stark von Kreativität ab, weshalb eine aktive Unterstützung sinnvoll und lohnenswert ist. Kreativität kann dabei durch Informationstechnik unterstützt werden und entfaltet vor allem in Teams und Gruppen ihre größte Wirkung. Kollaboration und die Betrachtung unterschiedlicher Kollaborationsmechanismen spielt in diesem Kontext gleichermaßen eine wichtige Rolle, wie die aktive Unterstützung durch Informatikstechnik. Die vorliegende Dissertation beschäftigt sich mit der Fragestellung, wie Informationssysteme gestaltet werden können, um einerseits Informationstechnik so einzusetzen, dass sie aktiv Kreativität unterstützt, andererseits so gestaltet werden sollte, dass kollaborative Kreativitätsprozesse gefördert werden. Mit Hilfe einer systematischen Literaturanalyse wurden dabei aktuelle Kreativitätsunterstützungsysteme untersucht und die Notwendigkeit der Forschung dargelegt. Mit einem gestaltungsorientierten Vorgehen wurden daraufhin unterschiedliche Ansätze entwickelt und evaluiert, die die Fragestellung adressieren. Dabei sind insgesamt 25 wissenschaftliche Artikel entstanden, von welchen fünf in diese Dissertation eingebunden sind. Unterschiedliche durchgeführte Studien zeigen daraufhin den Mehrwert von aktiver Unterstützung durch Informationstechnik auf und geben Gestaltungsrichtlinien zur besseren Unterstützung von kollaborativer Kreativität