The Communicating Home - Definition, Evaluation and Business Opportunities for TeliaSonera in a 3-5 years perspective

The communicating home concept has been defined by identifying the dominating communication technologies to/from and in the homes, the most important customer behavior and user needs, the dominating products and the dominating actors of the industry. The evaluation of the communicating home industry has been performed with a five forces framework analysis and theories regarding value migration and value structures of industries. It has been concluded that actors of communication technologies, goods and access services will compete fiercely. The barriers of entry will however be high. When it comes to content services the situation is completely different. These actors will, to the largest extent, meet lower competition and low barriers of entry. As a consequence a value migration from communication technologies, goods and access services to content services will occur. TeliaSonera is suggested to develop a content service portal. It should, in its first version, contain IPTV, music on demand, video on demand, data security, online storing and online gaming in the first place. The TeliaSonera group has the right prerequisites to implement and capitalize on a content service portal. In addition to the content service portal some other business opportunities have also been addressed in the business model

Real-Time Realistic Social Sharing of Experiences and Environments

The Shared Experonments system provides interactive services for ubiquitous real-time interactive social sharing of experiences and environments. Designed and implemented for ubiquitous high-speed wireless environments, the Shared Experonments system provides synchronous ways and means for interactive social sharing of erstwhile personal experiences while one or more persons are in remote locations. Example scenarios include sharing of experiences with friends and family while off hiking or trekking, as well as business situations where a remote field worker must collaborate in real time with other field workers or head office. The Shared Experonments system integrates multiple realities and works in a variety of mixed reality modes and interactional settings, and crucially supports deixis from one environment to another

Empirical studies of Quality of Experience (QoE) : A Systematic Literature Survey

Quality of Experience (QoE) is a relatively new phenomenon. The main focus of this thesis has been to conduct a systematic literature survey of research done in the field of QoE over a ten year period. The method, developed by A. Fink, has been used to survey empirical studies. A framework of QoE has been developed, which created the possibility of grouping together and analysing all the studies in a common framework. In total, 44 studies were analysed. 66 per cent of them were studies with human participants and 34 per cent of them were studies without human participants. The majority of the selected empirical studies have analysed the sub-aspect ‘satisfaction’. Among other vital sub-aspects, which were of interest to researches, were ‘usefulness’, ‘ease of use’, ‘communication’, ‘loss/packet loss’, ‘delay’, ‘bandwidth’, and ‘jitter’. The results of this survey show that different sub-aspects depend on different services. It is not enough that one sub-aspect functions very well, because most of sub-aspects are closely related to each other. Therefore, it is very important that sub-aspects, which are dependent on each other, are functioning as one group to achieve higher QoE on user experience. This thesis may contribute to deeper understanding of the phenomenon QoE. Knowledge of QoE can bring in new ideas and new possibilities for developing a new system or products for achieving satisfaction of user experience

Virtual Reality Games for Motor Rehabilitation

This paper presents a fuzzy logic based method to track user satisfaction without the need for devices to monitor users physiological conditions. User satisfaction is the key to any product’s acceptance; computer applications and video games provide a unique opportunity to provide a tailored environment for each user to better suit their needs. We have implemented a non-adaptive fuzzy logic model of emotion, based on the emotional component of the Fuzzy Logic Adaptive Model of Emotion (FLAME) proposed by El-Nasr, to estimate player emotion in UnrealTournament 2004. In this paper we describe the implementation of this system and present the results of one of several play tests. Our research contradicts the current literature that suggests physiological measurements are needed. We show that it is possible to use a software only method to estimate user emotion

Bursting the broadband bubble

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Broadband has revolutionised the way the Internet is used and has become the critical enabling infrastructure of our modem and knowledge-based economy. Its widespread introduction has not only greatly enhanced the speed at which information online can be accessed, but also the range and sophistication of the content available. It is still penetrating the telecommunication market and is seen by some as the most significant evolutionary step since the emergence of the Internet. However in the rush to achieve market share, there is a risk that insufficient attention may be paid to quality issues, the central theme of this research. The research addresses the issues of broadband quality with a stated objective of assessing broadband quality by means of an integrated framework that encompasses factors beyond strict technical characteristics of broadband networks. Indeed, the concept of quality is a multi-facetted one, for which various perspectives can be distinguished. In this work, broadband quality as perceived by users, ISP and Government in the United Kingdom (UK) is looked at and a survey report is given and analysed. The aim of this doctoral research was to provide much needed empirical broadband quality framework that would guide the service provider as well as the UK government in the provision of quality broadband to its consumers. It will also stand as a benchmark to countries wanting to provide quality broadband to its citizens. A survey research approach was employed to achieve the overall aim and objective of this research. This was conducted using the response of 133 participants located in various boroughs in the UK. The results of the survey show that quality, though desired by many, has been short-changed by the desire to have access to the Internet via broadband at the lowest cost possible. However, this has not encouraged some consumers to switch to broadband from dial-up service despite continuous low prices being offered by service providers. Furthermore, the results also indicated that focusing on broadband quality will improve and promote investment in broadband capacity and decrease the uncertainty in consumer demand for applications such as multi-media content delivery, enhanced electronic commerce and telecommuting that exploit broadband access

Interoperability of wireless communication technologies in hybrid networks: Evaluation of end-to-end interoperability issues and quality of service requirements

This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.Hybrid Networks employing wireless communication technologies have nowadays brought closer the vision of communication “anywhere, any time with anyone”. Such communication technologies consist of various standards, protocols, architectures, characteristics, models, devices, modulation and coding techniques. All these different technologies naturally may share some common characteristics, but there are also many important differences. New advances in these technologies are emerging very rapidly, with the advent of new models, characteristics, protocols and architectures. This rapid evolution imposes many challenges and issues to be addressed, and of particular importance are the interoperability issues of the following wireless technologies: Wireless Fidelity (Wi-Fi) IEEE802.11, Worldwide Interoperability for Microwave Access (WiMAX) IEEE 802.16, Single Channel per Carrier (SCPC), Digital Video Broadcasting of Satellite (DVB-S/DVB-S2), and Digital Video Broadcasting Return Channel through Satellite (DVB-RCS). Due to the differences amongst wireless technologies, these technologies do not generally interoperate easily with each other because of various interoperability and Quality of Service (QoS) issues. The aim of this study is to assess and investigate end-to-end interoperability issues and QoS requirements, such as bandwidth, delays, jitter, latency, packet loss, throughput, TCP performance, UDP performance, unicast and multicast services and availability, on hybrid wireless communication networks (employing both satellite broadband and terrestrial wireless technologies). The thesis provides an introduction to wireless communication technologies followed by a review of previous research studies on Hybrid Networks (both satellite and terrestrial wireless technologies, particularly Wi-Fi, WiMAX, DVB-RCS, and SCPC). Previous studies have discussed Wi-Fi, WiMAX, DVB-RCS, SCPC and 3G technologies and their standards as well as their properties and characteristics, such as operating frequency, bandwidth, data rate, basic configuration, coverage, power, interference, social issues, security problems, physical and MAC layer design and development issues. Although some previous studies provide valuable contributions to this area of research, they are limited to link layer characteristics, TCP performance, delay, bandwidth, capacity, data rate, and throughput. None of the studies cover all aspects of end-to-end interoperability issues and QoS requirements; such as bandwidth, delay, jitter, latency, packet loss, link performance, TCP and UDP performance, unicast and multicast performance, at end-to-end level, on Hybrid wireless networks. Interoperability issues are discussed in detail and a comparison of the different technologies and protocols was done using appropriate testing tools, assessing various performance measures including: bandwidth, delay, jitter, latency, packet loss, throughput and availability testing. The standards, protocol suite/ models and architectures for Wi-Fi, WiMAX, DVB-RCS, SCPC, alongside with different platforms and applications, are discussed and compared. Using a robust approach, which includes a new testing methodology and a generic test plan, the testing was conducted using various realistic test scenarios on real networks, comprising variable numbers and types of nodes. The data, traces, packets, and files were captured from various live scenarios and sites. The test results were analysed in order to measure and compare the characteristics of wireless technologies, devices, protocols and applications. The motivation of this research is to study all the end-to-end interoperability issues and Quality of Service requirements for rapidly growing Hybrid Networks in a comprehensive and systematic way. The significance of this research is that it is based on a comprehensive and systematic investigation of issues and facts, instead of hypothetical ideas/scenarios or simulations, which informed the design of a test methodology for empirical data gathering by real network testing, suitable for the measurement of hybrid network single-link or end-to-end issues using proven test tools. This systematic investigation of the issues encompasses an extensive series of tests measuring delay, jitter, packet loss, bandwidth, throughput, availability, performance of audio and video session, multicast and unicast performance, and stress testing. This testing covers most common test scenarios in hybrid networks and gives recommendations in achieving good end-to-end interoperability and QoS in hybrid networks. Contributions of study include the identification of gaps in the research, a description of interoperability issues, a comparison of most common test tools, the development of a generic test plan, a new testing process and methodology, analysis and network design recommendations for end-to-end interoperability issues and QoS requirements. This covers the complete cycle of this research. It is found that UDP is more suitable for hybrid wireless network as compared to TCP, particularly for the demanding applications considered, since TCP presents significant problems for multimedia and live traffic which requires strict QoS requirements on delay, jitter, packet loss and bandwidth. The main bottleneck for satellite communication is the delay of approximately 600 to 680 ms due to the long distance factor (and the finite speed of light) when communicating over geostationary satellites. The delay and packet loss can be controlled using various methods, such as traffic classification, traffic prioritization, congestion control, buffer management, using delay compensator, protocol compensator, developing automatic request technique, flow scheduling, and bandwidth allocation

Analyse intelligente de la qualité d'expérience (QoE) dans les réseaux de diffusion de contenu web et mutimédia

Today user experience is becoming a reliable indicator for service providers and telecommunication operators to convey overall end to end system functioning. Moreover, to compete for a prominent market share, different network operators and service providers should retain and increase the customers’ subscription. To fulfil these requirements they require an efficient Quality of Experience (QoE) monitoring and estimation. However, QoE is a subjective metric and its evaluation is expensive and time consuming since it requires human participation. Therefore, there is a need for an objective tool that can measure the QoE objectively with reasonable accuracy in real-Time. As a first contribution, we analyzed the impact of network conditions on Video on Demand (VoD) services. We also proposed an objective QoE estimation tool that uses fuzzy expert system to estimate QoE from network layer QoS parameters. As a second contribution, we analyzed the impact of MAC layer QoS parameters on VoD services over IEEE 802.11n wireless networks. We also proposed an objective QoE estimation tool that uses random neural network to estimate QoE from the MAC layer perspective. As our third contribution, we analyzed the effect of different adaption scenarios on QoE of adaptive bit rate streaming. We also developed a web based subjective test platform that can be easily integrated in a crowdsourcing platform for performing subjective tests. As our fourth contribution, we analyzed the impact of different web QoS parameters on web service QoE. We also proposed a novel machine learning algorithm i.e. fuzzy rough hybrid expert system for estimating web service QoE objectivelyDe nos jours, l’expérience de l'utilisateur appelé en anglais « User Experience » est devenue l’un des indicateurs les plus pertinents pour les fournisseurs de services ainsi que pour les opérateurs de télécommunication pour analyser le fonctionnement de bout en bout de leurs systèmes (du terminal client, en passant par le réseaux jusqu’à l’infrastructure des services etc.). De plus, afin d’entretenir leur part de marché et rester compétitif, les différents opérateurs de télécommunication et les fournisseurs de services doivent constamment conserver et accroître le nombre de souscription des clients. Pour répondre à ces exigences, ils doivent disposer de solutions efficaces de monitoring et d’estimation de la qualité d'expérience (QoE) afin d’évaluer la satisfaction de leur clients. Cependant, la QoE est une mesure qui reste subjective et son évaluation est coûteuse et fastidieuse car elle nécessite une forte participation humaine (appelé panel de d’évaluation). Par conséquent, la conception d’un outil qui peut mesurer objectivement cette qualité d'expérience avec une précision raisonnable et en temps réel est devenue un besoin primordial qui constitue un challenge intéressant à résoudre. Comme une première contribution, nous avons analysé l'impact du comportement d’un réseau sur la qualité des services de vidéo à la demande (VOD). Nous avons également proposé un outil d'estimation objective de la QoE qui utilise le système expert basé sur la logique floue pour évaluer la QoE à partir des paramètres de qualité de service de la couche réseau. Dans une deuxième contribution, nous avons analysé l'impact des paramètres QoS de couche MAC sur les services de VoD dans le cadre des réseaux sans fil IEEE 802.11n. Nous avons également proposé un outil d'estimation objective de la QoE qui utilise le réseau aléatoire de neurones pour estimer la QoE dans la perspective de la couche MAC. Pour notre troisième contribution, nous avons analysé l'effet de différents scénarios d'adaptation sur la QoE dans le cadre du streaming adaptatif au débit. Nous avons également développé une plate-Forme Web de test subjectif qui peut être facilement intégré dans une plate-Forme de crowd-Sourcing pour effectuer des tests subjectifs. Finalement, pour notre quatrième contribution, nous avons analysé l'impact des différents paramètres de qualité de service Web sur leur QoE. Nous avons également proposé un algorithme d'apprentissage automatique i.e. un système expert hybride rugueux basé sur la logique floue pour estimer objectivement la QoE des Web service