Empirical Evaluation of Information Security Planning and Integration

Organizations can choose how to integrate information security through planning and structuring of the information security function. This study aims to examine how the planning and structuring choices of the organization impacts the effective utilization of information security strategies. This study examines information security planning integration through a stages of growth perspective and finds that more mature information security planning integration is positively correlated with more effective utilization of information security deterrence, detection, and recovery strategies. This study also finds that a decentralized structure of information security management activities has a positive effect on the maturity of information security planning integration. This study suggest the maturity of information security planning integration that has a direct effect on the utilization of information security strategies and mediates the relationship between structure of information security management activities and utilization of information security strategies

Information systems and healthcare XXIV: Factors affecting the EAI adoption in the healthcare sector

Recent developments in the field of integration technologies like Enterprise Application Integration (EAI) have emerged to support organizations towards improving the quality of services and reducing integration costs. Despite the importance of EAI, there is limited empirical research reported on its adoption in the healthcare sector. Khoumbati et al. [2006] developed a model for the evaluation of EAI in healthcare organizations. In doing so, the causal interrelationship of EAI adoption factors was identified by using fuzzy cognitive mapping. This paper is a progression of previous work in the area and seeks to contribute by validating the model through a different case environment. Thus, this paper contributes by deriving and proposing the MAESTRO model for EAI adoption. MAESTRO identifies a set of factors that influence EAI adoption and it is evaluated through a real-life case study. It provides an understanding of the EAI adoption process through its grounding on empirical data. In doing so, the MAESTRO model supports the management of healthcare organizations during the decision-making process for EAI adoption

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01

Information systems evaluation: Navigating through the problem domain

Information systems (IS) make it possible to improve organizational efficiency and effectiveness, which can provide competitive advantage. There is, however, a great deal of difficulty reported in the normative literature when it comes to the evaluation of investments in IS, with companies often finding themselves unable to assess the full implications of their IS infrastructure. Although many of the savings resulting from IS are considered suitable for inclusion within traditional accountancy frameworks, it is the intangible and non-financial benefits, together with indirect project costs that complicate the justification process. In exploring this phenomenon, the paper reviews the normative literature in the area of IS evaluation, and then proposes a set of conjectures. These were tested within a case study to analyze the investment justification process of a manufacturing IS investment. The idiosyncrasies of the case study and problems experienced during its attempts to evaluate, implement, and realize the holistic implications of the IS investment are presented and critically analyzed. The paper concludes by identifying lessons learnt and thus, proposes a number of empirical findings for consideration by decisionmakers during the investment evaluation process

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council-UK (grant GR/T27020/01

Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

Costs of Interchange: A Review of the Literature.

Interchange within mode influences the demand for that mode through the effect it has on time spent waiting, time spent transferring between vehicles and the inconvenience and risks involved, whilst interchange between modes has additional implications in terms of information provision, through ticketing and co-ordination. The valuation and behavioural impact of each of these factors will vary with an individual’s socio-economic and trip characteristics as well as with the precise features of the interchange. A reduction in the costs of interchange brought about by an improvement to any of the above factors will lead to increasingly ‘seamless journeys’ and such benefits which must be quantified. Indeed, this issue has been identified as an area of key importance in the Government’s Transport White Paper (DETR, 1998a) which states: Quick and easy interchange is essential to compete with the convenience of car use. This message was reiterated by the draft guidance for Local Transport Plans (DETR, 1998b), which called for: more through-ticketing, better connections and co-ordination of services, wider availability of information and improved waiting facilities. Rather than being perceived simply as a barrier to travel, quality interchange is now also being regarded as an opportunity to create new journey opportunities. A recent report on the subject of interchange (Colin Buchanan and Partners, 1998) claimed that : It will become more sensible and economic to base public transport networks around the concept of interchange rather than the alternative of trying to avoid it. whilst in response to the diffuse travel patterns made possible by increased car availability, CIT (1998) commented: people should readily be able to complete a myriad of journeys by changing services (and modes) if a through facility is not available. Ease of interchange should be something we take for granted. Regardless of the precise direction in which transport policy and public transport provision develop, practical constraints and the fact that the most heavily trafficked routes tend to have through services places limitations on the extent to which the need to interchange can be reduced whilst no matter how fully integrated different modes of transport are the need to transfer between them cannot be removed. In contrast, the need to change would inevitably increase with the adoption of a practice of building networks around interchange to create new journey opportunities. However, there is considerable scope to improve existing interchange situations or to design new ones which impose minimum costs. Although previous empirical research has focused on the need to interchange or not, and this remains important, it is essential that research is also directed at improvements which facilitate interchange.The aims of this study, as set out in the terms of reference, are centred around the demand side response to interchange rather than the technical supply side issues relating to improving interchange and integration which have been covered in other studies (Colin Buchanan and Partners, 1998; CIT, 1998). The objectives are: to explore the extent to which the reality and perception of interchange deters public transport use, absolutely and in relation to other deterrents to investigate how public transport users perceive interchange; how they make choices and trade-offs in travel cost and time and the influence of interchange attributes (e.g. information, through ticketing) on those choices to assess which components of interchange act as the greatest deterrent to travel to investigate the extent to which interchange penalties vary according to journey purpose, distance and time of travel (or other factors)

A strategic framework for e-government adoption in public sector organisations

E-government has been recognized as a change agent for public sector reform. Through this change, the public sector organisation plans to increase operating efficiencies, build information-sharing partnerships and improve communication with other organisations, as well as with the public. Several studies have discussed how e-government will transform public sector organisations from traditional paper-based systems to electronic delivery that leads self-service operations that develop efficiently managed internal business process. However, a number of voids exist in the immature e-government literature, regarding its adoption strategy and process. This paper looks at the implementation aspect of e-government in public sector organisations. The paper critically reviews the issues of e-government adoption and identifies factors that affect the implementation process, such as, technical, organisational, and environmental. In addition, the authors discuss the benefits and barriers that might influence the decision making process toward the adoption of e-government in public sector. Since, e-government is an emerging research area, there is limited literature explaining the framework of e-government adoption. Therefore, this study suggests a strategic framework for e-government adoption that will assist decision makers in public sector organisations to support their egovernment adoption strategy and guide the IT developers for implementation process of e-government project

ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history