Enabling Cyber-Physical Systems for Industry 4.0 operations: A Service Science Perspective

Based on the Internet of Things (IoT) and Smart Technologies, manufacturing industries are witnessing the fourth Industrial Revolution, the Industry 4.0 (I4.0), and digital transformation is a keystone in this change. Cyber-Physical Systems (CPS) are strategic in thoroughly digitalizing companies, and I4.0 operations depend on CPS efficiency. Digital plants are held by digital technologies that provide excellent tools for improving product security and supply chain security but requires structured information management to maintain the CPS in its highest level of efficiency. These systems are overly complex and hard to handle when several CPS need to be combined as in a large factory, where several machines must work together to achieve a common goal. This research addresses these issues, and we propose an information management framework of industrial CPS that, towards the industrial efficiency, affords an increase in value for all stakeholders. The framework structures the information through the introduction of two innovative value co-creation concepts: (i) Fingerprint (FP-I4.0), a virtual vehicle that can carry two types of structured information and (ii) Cockpit4.0, an interaction entity between the various service systems, applied from cradle-to-cradle. Validated through the Service Science Theory, we conclude that the proposed empirical framework may boost up CPS efficiency and, from it, I4.0 operations will be more effectiveinfo:eu-repo/semantics/publishedVersio

Improving Industry 4.0 | A Service Science Perspective

Traditionally, customers were considered to be destructive value stakeholders, independent of products, and distant from production sites. Industry 4.0 is a hot and relevant topic, driven by digital technologies, which has made it possible to incorporate a new economic dimension: the consumer collaborates with the producer in the co-creation of products. Service Science is a multidisciplinary scientific discipline, which studies the interactions between abstract entities called service systems. Considering that value is the result of collaborative interactions between service systems, Service Science appears to be one of the most important emerging scientific fields suitable in the approach and development of Industry 4.0. Given this apparent alignment between the mindset of Industry 4.0 and the philosophical base of the Service Science, the following question arises: How to address Industry 4.0 through the Service Science? As a methodology to find a possible answer to this question, we started from a literature review, in which divergences and gaps between the Service Science Body of Knowledge and its philosophical basis Service-Dominant Logic were explored and identified. The main goal is to understand the potential tension of these two approaches in the context of Industry 4.0. Once the divergences gaps identified, a conceptual framework is conceptualized, through which, the creative interactions of Industry 4.0 can be enhanced and scaled use of Service Science’s Theory

Service Innovation | A Service Blueprinting for Industry4.0

This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations

Towards industry 4.0: a case study in ornamental stone sector

A movement to mobilize the Portuguese Ornamental (OS) sector to reduce waste and improve flexibility began in 2004. Boosted by R&D Mobilizing Projects in consortium and fostered by two of the Sustainable Development Goals (SDG9 and SDG12), this mobilization resulted in a new generation of technologies, concepts and innovative practices, matching the needs of Portuguese OS companies, stressing an integrated approach to European Competitiveness that should be fostered by a sustainable industrial policy, combined with innovation and skills. Bearing in mind that the Sustainable Development Goals (SDG) are the blueprint to achieve a better and more sustainable future for all, and considering the importance of following the goals and guidelines of SDGs 9 and 12 in the industrial processes optimization achievement in the Portuguese OS sector, the following research question arises: What is the impact of the R&D Mobilizing Projects on the efficiency and image of Portuguese OS companies? The objective of this research is to conceptualize an empirical framework based on a mixed methodology, to assess the efficiency and image benefits resulting from participation in these R&D Mobilizing Projects. Through applying the empirical framework to two case studies, it was concluded that for companies that since 2004 have been part of R&D Mobilizing Projects, the evolution in terms of improved energy and raw-material efficiency, soft skills and improved facilities is more positive than in other OS companies. Moreover, there are potential gains in efficiency and image of 9.62%, compared to companies that have never participated in this type of project. This results match with the EU's integrated climate and energy policy and an integrated approach to the sustainable management of natural resources, the protection of biodiversity and ecosystem services. The sustainable production and consumption revealed in the Portuguese OS sector are among the drivers for achieving objectives under both the SDG and the Lisbon strategy.info:eu-repo/semantics/acceptedVersio