Multi-Task Learning for Email Search Ranking with Auxiliary Query Clustering

User information needs vary significantly across different tasks, and therefore their queries will also differ considerably in their expressiveness and semantics. Many studies have been proposed to model such query diversity by obtaining query types and building query-dependent ranking models. These studies typically require either a labeled query dataset or clicks from multiple users aggregated over the same document. These techniques, however, are not applicable when manual query labeling is not viable, and aggregated clicks are unavailable due to the private nature of the document collection, e.g., in email search scenarios. In this paper, we study how to obtain query type in an unsupervised fashion and how to incorporate this information into query-dependent ranking models. We first develop a hierarchical clustering algorithm based on truncated SVD and varimax rotation to obtain coarse-to-fine query types. Then, we study three query-dependent ranking models, including two neural models that leverage query type information as additional features, and one novel multi-task neural model that views query type as the label for the auxiliary query cluster prediction task. This multi-task model is trained to simultaneously rank documents and predict query types. Our experiments on tens of millions of real-world email search queries demonstrate that the proposed multi-task model can significantly outperform the baseline neural ranking models, which either do not incorporate query type information or just simply feed query type as an additional feature.Comment: CIKM 201

Intent Models for Contextualising and Diversifying Query Suggestions

The query suggestion or auto-completion mechanisms help users to type less while interacting with a search engine. A basic approach that ranks suggestions according to their frequency in the query logs is suboptimal. Firstly, many candidate queries with the same prefix can be removed as redundant. Secondly, the suggestions can also be personalised based on the user's context. These two directions to improve the aforementioned mechanisms' quality can be in opposition: while the latter aims to promote suggestions that address search intents that a user is likely to have, the former aims to diversify the suggestions to cover as many intents as possible. We introduce a contextualisation framework that utilises a short-term context using the user's behaviour within the current search session, such as the previous query, the documents examined, and the candidate query suggestions that the user has discarded. This short-term context is used to contextualise and diversify the ranking of query suggestions, by modelling the user's information need as a mixture of intent-specific user models. The evaluation is performed offline on a set of approximately 1.0M test user sessions. Our results suggest that the proposed approach significantly improves query suggestions compared to the baseline approach.Comment: A short version of this paper was presented at CIKM 201

Studying Ransomware Attacks Using Web Search Logs

Cyber attacks are increasingly becoming prevalent and causing significant damage to individuals, businesses and even countries. In particular, ransomware attacks have grown significantly over the last decade. We do the first study on mining insights about ransomware attacks by analyzing query logs from Bing web search engine. We first extract ransomware related queries and then build a machine learning model to identify queries where users are seeking support for ransomware attacks. We show that user search behavior and characteristics are correlated with ransomware attacks. We also analyse trends in the temporal and geographical space and validate our findings against publicly available information. Lastly, we do a case study on 'Nemty', a popular ransomware, to show that it is possible to derive accurate insights about cyber attacks by query log analysis.Comment: To appear in the proceedings of SIGIR 202

Aggregated search: a new information retrieval paradigm

International audienceTraditional search engines return ranked lists of search results. It is up to the user to scroll this list, scan within different documents and assemble information that fulfill his/her information need. Aggregated search represents a new class of approaches where the information is not only retrieved but also assembled. This is the current evolution in Web search, where diverse content (images, videos, ...) and relational content (similar entities, features) are included in search results. In this survey, we propose a simple analysis framework for aggregated search and an overview of existing work. We start with related work in related domains such as federated search, natural language generation and question answering. Then we focus on more recent trends namely cross vertical aggregated search and relational aggregated search which are already present in current Web search

Approaches to implement and evaluate aggregated search

La recherche d'information agrégée peut être vue comme un troisième paradigme de recherche d'information après la recherche d'information ordonnée (ranked retrieval) et la recherche d'information booléenne (boolean retrieval). Les deux paradigmes les plus explorés jusqu'à aujourd'hui retournent un ensemble ou une liste ordonnée de résultats. C'est à l'usager de parcourir ces ensembles/listes et d'en extraire l'information nécessaire qui peut se retrouver dans plusieurs documents. De manière alternative, la recherche d'information agrégée ne s'intéresse pas seulement à l'identification des granules (nuggets) d'information pertinents, mais aussi à l'assemblage d'une réponse agrégée contenant plusieurs éléments. Dans nos travaux, nous analysons les travaux liés à la recherche d'information agrégée selon un schéma général qui comprend 3 parties: dispatching de la requête, recherche de granules d'information et agrégation du résultat. Les approches existantes sont groupées autours de plusieurs perspectives générales telle que la recherche relationnelle, la recherche fédérée, la génération automatique de texte, etc. Ensuite, nous nous sommes focalisés sur deux pistes de recherche selon nous les plus prometteuses: (i) la recherche agrégée relationnelle et (ii) la recherche agrégée inter-verticale. * La recherche agrégée relationnelle s'intéresse aux relations entre les granules d'information pertinents qui servent à assembler la réponse agrégée. En particulier, nous nous sommes intéressés à trois types de requêtes notamment: requête attribut (ex. président de la France, PIB de l'Italie, maire de Glasgow, ...), requête instance (ex. France, Italie, Glasgow, Nokia e72, ...) et requête classe (pays, ville française, portable Nokia, ...). Pour ces requêtes qu'on appelle requêtes relationnelles nous avons proposés trois approches pour permettre la recherche de relations et l'assemblage des résultats. Nous avons d'abord mis l'accent sur la recherche d'attributs qui peut aider à répondre aux trois types de requêtes. Nous proposons une approche à large échelle capable de répondre à des nombreuses requêtes indépendamment de la classe d'appartenance. Cette approche permet l'extraction des attributs à partir des tables HTML en tenant compte de la qualité des tables et de la pertinence des attributs. Les différentes évaluations de performances effectuées prouvent son efficacité qui dépasse les méthodes de l'état de l'art. Deuxièmement, nous avons traité l'agrégation des résultats composés d'instances et d'attributs. Ce problème est intéressant pour répondre à des requêtes de type classe avec une table contenant des instances (lignes) et des attributs (colonnes). Pour garantir la qualité du résultat, nous proposons des pondérations sur les instances et les attributs promouvant ainsi les plus représentatifs. Le troisième problème traité concerne les instances de la même classe (ex. France, Italie, Allemagne, ...). Nous proposons une approche capable d'identifier massivement ces instances en exploitant les listes HTML. Toutes les approches proposées fonctionnent à l'échelle Web et sont importantes et complémentaires pour la recherche agrégée relationnelle. Enfin, nous proposons 4 prototypes d'application de recherche agrégée relationnelle. Ces derniers peuvent répondre des types de requêtes différents avec des résultats relationnels. Plus précisément, ils recherchent et assemblent des attributs, des instances, mais aussi des passages et des images dans des résultats agrégés. Un exemple est la requête ``Nokia e72" dont la réponse sera composée d'attributs (ex. prix, poids, autonomie batterie, ...), de passages (ex. description, reviews, ...) et d'images. Les résultats sont encourageants et illustrent l'utilité de la recherche agrégée relationnelle. * La recherche agrégée inter-verticale s'appuie sur plusieurs moteurs de recherche dits verticaux tel que la recherche d'image, recherche vidéo, recherche Web traditionnelle, etc. Son but principal est d'assembler des résultats provenant de toutes ces sources dans une même interface pour répondre aux besoins des utilisateurs. Les moteurs de recherche majeurs et la communauté scientifique nous offrent déjà une série d'approches. Notre contribution consiste en une étude sur l'évaluation et les avantages de ce paradigme. Plus précisément, nous comparons 4 types d'études qui simulent des situations de recherche sur un total de 100 requêtes et 9 sources différentes. Avec cette étude, nous avons identifiés clairement des avantages de la recherche agrégée inter-verticale et nous avons pu déduire de nombreux enjeux sur son évaluation. En particulier, l'évaluation traditionnelle utilisée en RI, certes la moins rapide, reste la plus réaliste. Pour conclure, nous avons proposé des différents approches et études sur deux pistes prometteuses de recherche dans le cadre de la recherche d'information agrégée. D'une côté, nous avons traité trois problèmes importants de la recherche agrégée relationnelle qui ont porté à la construction de 4 prototypes d'application avec des résultats encourageants. De l'autre côté, nous avons mis en place 4 études sur l'intérêt et l'évaluation de la recherche agrégée inter-verticale qui ont permis d'identifier les enjeux d'évaluation et les avantages du paradigme. Comme suite à long terme de ce travail, nous pouvons envisager une recherche d'information qui intègre plus de granules relationnels et plus de multimédia.Aggregated search or aggregated retrieval can be seen as a third paradigm for information retrieval following the Boolean retrieval paradigm and the ranked retrieval paradigm. In the first two, we are returned respectively sets and ranked lists of search results. It is up to the time-poor user to scroll this set/list, scan within different documents and assemble his/her information need. Alternatively, aggregated search not only aims the identification of relevant information nuggets, but also the assembly of these nuggets into a coherent answer. In this work, we present at first an analysis of related work to aggregated search which is analyzed with a general framework composed of three steps: query dispatching, nugget retrieval and result aggregation. Existing work is listed aside different related domains such as relational search, federated search, question answering, natural language generation, etc. Within the possible research directions, we have then focused on two directions we believe promise the most namely: relational aggregated search and cross-vertical aggregated search. * Relational aggregated search targets relevant information, but also relations between relevant information nuggets which are to be used to assemble reasonably the final answer. In particular, there are three types of queries which would easily benefit from this paradigm: attribute queries (e.g. president of France, GDP of Italy, major of Glasgow, ...), instance queries (e.g. France, Italy, Glasgow, Nokia e72, ...) and class queries (countries, French cities, Nokia mobile phones, ...). We call these queries as relational queries and we tackle with three important problems concerning the information retrieval and aggregation for these types of queries. First, we propose an attribute retrieval approach after arguing that attribute retrieval is one of the crucial problems to be solved. Our approach relies on the HTML tables in the Web. It is capable to identify useful and relevant tables which are used to extract relevant attributes for whatever queries. The different experimental results show that our approach is effective, it can answer many queries with high coverage and it outperforms state of the art techniques. Second, we deal with result aggregation where we are given relevant instances and attributes for a given query. The problem is particularly interesting for class queries where the final answer will be a table with many instances and attributes. To guarantee the quality of the aggregated result, we propose the use of different weights on instances and attributes to promote the most representative and important ones. The third problem we deal with concerns instances of the same class (e.g. France, Germany, Italy ... are all instances of the same class). Here, we propose an approach that can massively extract instances of the same class from HTML lists in the Web. All proposed approaches are applicable at Web-scale and they can play an important role for relational aggregated search. Finally, we propose 4 different prototype applications for relational aggregated search. They can answer different types of queries with relevant and relational information. Precisely, we not only retrieve attributes and their values, but also passages and images which are assembled into a final focused answer. An example is the query ``Nokia e72" which will be answered with attributes (e.g. price, weight, battery life ...), passages (e.g. description, reviews ...) and images. Results are encouraging and they illustrate the utility of relational aggregated search. * The second research direction that we pursued concerns cross-vertical aggregated search, which consists of assembling results from different vertical search engines (e.g. image search, video search, traditional Web search, ...) into one single interface. Here, different approaches exist in both research and industry. Our contribution concerns mostly evaluation and the interest (advantages) of this paradigm. We propose 4 different studies which simulate different search situations. Each study is tested with 100 different queries and 9 vertical sources. Here, we could clearly identify new advantages of this paradigm and we could identify different issues with evaluation setups. In particular, we observe that traditional information retrieval evaluation is not the fastest but it remains the most realistic. To conclude, we propose different studies with respect to two promising research directions. On one hand, we deal with three important problems of relational aggregated search following with real prototype applications with encouraging results. On the other hand, we have investigated on the interest and evaluation of cross-vertical aggregated search. Here, we could clearly identify some of the advantages and evaluation issues. In a long term perspective, we foresee a possible combination of these two kinds of approaches to provide relational and cross-vertical information retrieval incorporating more focus, structure and multimedia in search results