Sentiment analysis:towards a tool for analysing real-time students feedback

Students' real-time feedback has numerous advantages in education, however, analysing feedback while teaching is both stressful and time consuming. To address this problem, we propose to analyse feedback automatically using sentiment analysis. Sentiment analysis is domain dependent and although it has been applied to the educational domain before, it has not been previously used for real-time feedback. To find the best model for automatic analysis we look at four aspects: preprocessing, features, machine learning techniques and the use of the neutral class. We found that the highest result for the four aspects is Support Vector Machines (SVM) with the highest level of preprocessing, unigrams and no neutral class, which gave a 95 percent accuracy

Twitter’s Sentiment Analysis on Gsm Services using Multinomial Naïve Bayes

Telecommunication users are rapidly growing each year. As people keep demanding a better service level of Short Message Service (SMS), telephone or data use, service providers compete to attract their customer, while customer feedbacks in some platforms, for example Twitter, are their souce of information. Multinomial Naïve Bayes Tree, adapted from the method of Multinomial Naïve Bayes and Decision Tree, is one technique in data mining used to classify the raw data or feedback from customers.Multinomial Naïve Bayes method used specifically addressing frequency in the text of the sentence or document. Documents used in this study are comments of Twitter users on the GSM telecommunications provider in Indonesia.This research employed Multinomial Naïve Bayes Tree classification technique to categorize customers sentiment opinion towards telecommunication providers in Indonesia. Sentiment analysis only included the class of positive, negative and neutral. This research generated a Decision Tree roots in the feature "aktif" in which the probability of the feature "aktif" was from positive class in Multinomial Naive Bayes method. The evaluation showed that the highest accuracy of classification using Multinomial Naïve Bayes Tree (MNBTree) method was 16.26% using 145 features. Moreover, the Multinomial Naïve Bayes (MNB) yielded the highest accuracy of 73,15% by using all dataset of 1665 features. The expected benefits in this research are that the Indonesian telecommunications provider can evaluate the performance and services to reach customer satisfaction of various needs

AN APPROACH TO SENTIMENT ANALYSIS –THE CASE OF AIRLINE QUALITY RATING

Sentiment mining has been commonly associated with the analysis of a text string to determine whether a corpus is of a negative or positive opinion. Recently, sentiment mining has been extended to address problems such as distinguishing objective from subjective propositions, and determining the sources and topics of different opinions expressed in textual data sets such as web blogs, tweets, message board reviews, and news. Companies can leverage opinion polarity and sentiment topic recognition to gain a deeper understanding of the drivers and the overall scope of sentiments. These insights can advance competitive intelligence, improve customer service, attain better brand image, and enhance competitiveness. This research paper proposes a sentiment mining approach which detects sentiment polarity and sentiment topic from text. The approach includes a sentiment topic recognition model that is based on Correlated Topics Models (CTM) with Variational Expectation-Maximization (VEM) algorithm. We validate the effectiveness and efficiency of this model using airline data from Twitter. We also examine the reputation of three major airlines by computing their Airline Quality Rating (AQR) based on the output from our approach

Preparation of Improved Turkish DataSet for Sentiment Analysis in Social Media

A public dataset, with a variety of properties suitable for sentiment analysis [1], event prediction, trend detection and other text mining applications, is needed in order to be able to successfully perform analysis studies. The vast majority of data on social media is text-based and it is not possible to directly apply machine learning processes into these raw data, since several different processes are required to prepare the data before the implementation of the algorithms. For example, different misspellings of same word enlarge the word vector space unnecessarily, thereby it leads to reduce the success of the algorithm and increase the computational power requirement. This paper presents an improved Turkish dataset with an effective spelling correction algorithm based on Hadoop [2]. The collected data is recorded on the Hadoop Distributed File System and the text based data is processed by MapReduce programming model. This method is suitable for the storage and processing of large sized text based social media data. In this study, movie reviews have been automatically recorded with Apache ManifoldCF (MCF) [3] and data clusters have been created. Various methods compared such as Levenshtein and Fuzzy String Matching have been proposed to create a public dataset from collected data. Experimental results show that the proposed algorithm, which can be used as an open source dataset in sentiment analysis studies, have been performed successfully to the detection and correction of spelling errors.Comment: Presented at CMES201