Dimensions of Information Systems Success

The value added by an organization\u27s IT assets is a critical concern to both research and practice. Not surprisingly, a large number of IS effectiveness measures can be found in the IS literature. What is not clear in the literature is what measures are appropriate in a particular context. In this paper we propose a two-dimensional matrix for classifying IS Effectiveness measures. The first dimension is the type of system studied. The second dimension is the stakeholder in whose interests the system is being evaluated. The matrix was tested by using it to classify IS effectiveness measures from 186 empirical papers in three major IS journals for the last nine years. The results indicate that the classifications are meaningful. Hence, the IS Effectiveness Matrix provides a useful guide for conceptualizing effectiveness measurement in IS research, and for choosing appropriate measures, both for research and practice

A framework for the successful implementation of food traceability systems in China

Implementation of food traceability systems in China faces many challenges due to the scale, diversity and complexity of China’s food supply chains. This study aims to identify critical success factors specific to the implementation of traceability systems in China. Twenty-seven critical success factors were identified in the literature. Interviews with managers at four food enterprises in a pre-study helped identify success criteria and five additional critical success factors. These critical success factors were tested through a survey of managers in eighty-three food companies. This study identifies six dimensions for critical success factors: laws, regulations and standards; government support; consumer knowledge and support; effective management and communication; top management and vendor support; and information and system quality

Cultural Dimensions And CRM Systems: A Cross-Cultural Case Study’

Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose. Ali& Alshawi (2005) have proposed a cultural concerns framework for the management of CRM systems implementation in the multinational environment. In this paper the authors test that framework by conducting a qualitative comparative case study in a large multinational organization in two countries. The authors have investigated the implementation of CRM systems within the same organization in both Egypt and the UK. Using observation, document analysis and interviews, qualitative data has been elicited and used a Soft Systems Methodology (SSM) analysis to determine themes for each case study. The result is a framework of cultural dimensions for management of CRM systems, within multinational environment organizations

Introducing learner infrastructural capabilities into information systems success model using e-learning

The study introduces learner infrastructural capabilities into the field of information systems success. The introduction of this construct in information systems success is important due to lack of consideration for the individual infrastructural ability that has not been addressed by the success factors with respect to individual, environment, developing countries and digital divide. An explanatory mixed method research design is considered using questionnaire for the survey and an open-ended interview for data collection. Four hundred and twelve responses were used from survey and ten people for interview. The Information Systems success dimensions include system use, system quality, service quality, content quality, user satisfaction and net benefit and the learner infrastructural capabilities which include the computer ownership, internet access and energy generation. The study found a good model fit for learner infrastructural capabilities when dimensions of information systems success model of DeLone and McLean are used, forming a success model that inculcate the individual Information Systems infrastructure

The Alignment of Client and Consultant Views

Gable [1996a] validated a multidimensional measurement model of client success when engaging external consultants to assist with selection of computer based information systems. Following on from that study and employing the same data, this paper seeks to compare client and consultant views on the seven model dimensions and to interpret disparities

An investigation into the validation of formalised cognitive dimensions

The cognitive dimensions framework is a conceptual framework aimed at characterising features of interactive systems that are strongly influential upon their effective use. As such the framework facilitates the critical assessment and design of a wide variety of information artifacts. Although the framework has proved to be of considerable interest to researchers and practitioners, there has been little research examining how easily the dimensions used by it can be consistently applied. The work reported in this paper addresses this problem by examining an approach to the systematic application of dimensions and assessing its success empirically. The findings demonstrate a relatively successful approach to validating the systematic application of some concepts found in the cognitive dimensions framework.</p

Cultural dimensions and CRM systems: a structurational analysis

Cultural dimensions are often identified as a crucial influence on the success or failure of Information Systems in general and Customer Relationship Management Systems (CRM) in particular. Several researchers have suggested ways in which management can accommodate these dimensions or solve the problems they may pose. Ali& Alshawi (2005) have proposed a cultural concerns framework for the management of CRM systems implementation in the multinational environment. In this paper the authors test that framework by conducting a qualitative comparative case study in a large multinational organization in two countries. The authors have investigated the implementation of CRM systems within the same organization in Egypt and UK. Using observation, document analysis and interviews, qualitative data has been extracted and has been used by the authors to develop a Structurational analysis Walsham (2002) which based on the concepts of Structuration Theory Giddens (1979,1984 ). The authors propose a Structurational analysis of their comparative case study to drive from that the cultural dimensions which may have impact on CRM systems implementation and operation in multinational environment

The relationship between information technology and organizational success of Yazd executive systems

This research aimed to identify and describe the relationship between information technology use and organizational success in Yazd executive systems. According to this method, it is a descriptive correlation which is the purpose of the application. The population included all managers and executive assistants of executive systems in Yazd devices that were approximately 152 patients. Because of statistical society limitation, sample size was considered equal to statistical society. The instruments used for collecting data in this research include two questionnaires of information technology and organizational success. Questionnaire validity and reliability of Information Technology were considered 0/975 and 0/963 and of organizational success were considered 0/935 and 0/909, respectively. For data analysis, Pearson and Spearman correlation coefficients between the Significant 05/0 ≤ P was applied. All statistical analysis was done by computer and SPSS software. The results showed that there is a direct and positive relationship between IT and success organization. Dimensions of information technology include: Transaction Processing System, Management Information Systems, Executive Support System, Knowledge Workers System, Office Automation Systems, hardware and Decision Support System. Dimensions of organization success include: speed, innovation, solidarity and flexibility. The results recommended that organizations particularly do investment on IT which has been approved as a factor influencing organizational success. Organizations provide the necessary infrastructure to apply different forms of information technology

The relationship between information technology and organizational success of Yazd executive systems

This research aimed to identify and describe the relationship between information technology use and organizational success in Yazd executive systems. According to this method, it is a descriptive correlation which is the purpose of the application. The population included all managers and executive assistants of executive systems in Yazd devices that were approximately 152 patients. Because of statistical society limitation, sample size was considered equal to statistical society. The instruments used for collecting data in this research include two questionnaires of information technology and organizational success. Questionnaire validity and reliability of Information Technology were considered 0/975 and 0/963 and of organizational success were considered 0/935 and 0/909, respectively. For data analysis, Pearson and Spearman correlation coefficients between the Significant 05/0 ≤ P was applied. All statistical analysis was done by computer and SPSS software. The results showed that there is a direct and positive relationship between IT and success organization. Dimensions of information technology include: Transaction Processing System, Management Information Systems, Executive Support System, Knowledge Workers System, Office Automation Systems, hardware and Decision Support System. Dimensions of organization success include: speed, innovation, solidarity and flexibility. The results recommended that organizations particularly do investment on IT which has been approved as a factor influencing organizational success. Organizations provide the necessary infrastructure to apply different forms of information technology

The relationship between information technology and organizational success of Yazd executive systems

This research aimed to identify and describe the relationship between information technology use and organizational success in Yazd executive systems. According to this method, it is a descriptive correlation which is the purpose of the application. The population included all managers and executive assistants of executive systems in Yazd devices that were approximately 152 patients. Because of statistical society limitation, sample size was considered equal to statistical society. The instruments used for collecting data in this research include two questionnaires of information technology and organizational success. Questionnaire validity and reliability of Information Technology were considered 0/975 and 0/963 and of organizational success were considered 0/935 and 0/909, respectively. For data analysis, Pearson and Spearman correlation coefficients between the Significant 05/0 ≤ P was applied. All statistical analysis was done by computer and SPSS software. The results showed that there is a direct and positive relationship between IT and success organization. Dimensions of information technology include: Transaction Processing System, Management Information Systems, Executive Support System, Knowledge Workers System, Office Automation Systems, hardware and Decision Support System. Dimensions of organization success include: speed, innovation, solidarity and flexibility. The results recommended that organizations particularly do investment on IT which has been approved as a factor influencing organizational success. Organizations provide the necessary infrastructure to apply different forms of information technology