Penyelenggaraan fasiliti stadium

Penyelenggaraan adalah kerja yang dilakukan untuk memelihara, menjaga, mengendali, memperbaiki dan mengawalselia struktur bangunan, kemudahan, kelengkapan, perkhidmatan bangunan dan persekitaran bagi memastikan bangunan sentiasa berada pada tahap piawaian yang telah ditetapkan. Selain itu, penyelenggaraan juga dapat mempertahankan utiliti dan nilai fasiliti kemudahan serta berada dalam keadaan selamat digunakan

A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool

The research community has delivered many comprehensive instruments to measure user satisfaction and service quality. However, they may be tedious to deploy in industrial settings, often leading to low response rates. Industrial organizations are thus looking for simpler and more cost effective ways to measure both user satisfaction and service quality. This paper presents and validates a lightweight 8-item instrument to measure the user satisfaction and the quality of service experienced by the users of a Unified Modeling Language tool. The instrument merges ease of use and service-related items. The analysis of the results of two surveys, conducted in a global high-tech corporation, indicates that the instrument has adequate reliability and validity. It is short, easy to use, and appropriate for both practical and research purposes. Future research is needed to validate the instrument in the context of other organizations and other classes of information systems

Conceptual model for usable multi-modal mobile assistance during Umrah

Performing Umrah is very demanding and to be performed in very crowded environments. In response to that, many efforts have been initiated to overcome the difficulties faced by pilgrims. However, those efforts focus on acquiring initial perspective and background knowledge before going to Mecca. Findings of preliminary study show that those efforts do not support multi-modality for user interaction. Nowadays the computational capabilities in mobile phones enable it to serve people in various aspects of daily life. Consequently, the mobile phone penetration has increased dramatically in the last decade. Hence, this study aims to propose a comprehensive conceptual model for usable multimodal mobile assistance during Umrah called Multi-model Mobile Assistance during Umrah (MMA-U). Thus, four (4) supporting objectives are formulated, and the Design Science Research Methodology has been adopted. For the usability of MMA-U, Systematic Literature Review (SLR) indicates ten (10) attributes: usefulness, errors rate, simplicity, reliability, ease of use, safety, flexibility, accessibility, attitude, and acceptability. Meanwhile, the content and comparative analysis result in five (5) components that construct the conceptual model of MMA-U: structural, content composition, design principles, development approach, technology, and the design and usability theories. Then, the MMA-U has been reviewed and well-accepted by 15 experts. Later, the MMA-U was incorporated into a prototype called Personal Digital Mutawwif (PDM). The PDM was developed for the purpose of user test in the field. The findings indicate that PDM facilitates the execution of Umrah and successfully meet pilgrims’ needs and expectations. Also, the pilgrims were satisfied and felt that they need to have PDM. In fact, they would recommend PDM to their friends, which mean that use of PDM is safe and suitable while performing Umrah. As a conclusion, the theoretical contribution; the conceptual model of MMA-U; provides guidelines for developing multimodal content mobile applications during Umrah

Knowledge management, corporate entrepreneurship, motivation, organizational commitment and job performance of the local government managers

Local governments are in the frontline government position of public service delivery to individuals and organizations in the country. However, they constantly face widespread criticisms and are often viewed as inefficient and lacking accountability. Therefore the objective of this study was to examine the relationship between knowledge management, corporate entrepreneurship, and job performance among the middle level managers of local governments. The study also aimed to determine the mediating effect of public service motivation and the moderating effect of organizational commitment on these relationships. The quantitative survey method was adopted in the data collection. A total of 728 usable responses were gathered from the respondents of the local authorities in Peninsular Malaysia, Sabah and Sarawak. The Partial Least Squares (PLS) path modeling was employed to analyze the data. The results revealed the existence of significant relationships between knowledge management, corporate entrepreneurship and job performance. On the mediation relationship, public service motivation was found to mediate the relationship between knowledge management and job performance, but not the relationship between corporate entrepreneurship and job performance. However, the study did not find any moderating role of organizational commitment on the relationship between knowledge management and job performance, and also on the relationship between corporate entrepreneurship and job performance. This study not only provides evidence on the importance of knowledge management and corporate entrepreneurship to job performance in the public sector but also validates the research framework which is well established in the corporate sector. The study further contributes to the existing body of knowledge in the local governments where similar studies are generally scarce. Moreover, it specifies a strategy and sketches a road map on how to improve performance in the local government sector. Finally, study limitations and suggestions for future research are provided and discussed

An enhanced architecture of online 3D visualization framework for monitoring coconut plantation

The visualization of existing and future agricultural plantation is becoming more important for monitoring crops as well as for decision-making, as it considerably helps to influences the production. The concept of best monitoring coconut plantation is an important stage of agricultural technology development; for instance, utilizing online 3D visualization system to support monitoring processes. The goal of this research is to present and justify an identified research problem with the utilization of a proposed enhanced architecture of online 3D visualization framework. The identified research problem was investigated since the current 3-layer framework has shortcomings, such as, weaknesses in the size of graph visualization, especially the ability to visualize large size of graph in online 3D visualization. In such situation, 3D visualization seems challenging as it generates a massive amount of image datasets and large 3D objects or graphs for each of the coconut trees. Therefore, in this novel approach, this study introduced a client/server structure-based framework which subdivides the total process into the concept of layer to overcome the existing issue. One more layer will be added to the existing three-layer framework to formalize into 3-layer framework for handling the large size graph visualization. It consists of four separate layers, namely interface layer, visualization process layer, display information layer, and database layer. Each layer has its own specific function and distinct from others. The framework was reviewed, evaluated and validated by the coconut plantation manager and 3D visualization experts; it was then used as a basis to develop a prototype to visualize the large virtual area of coconut plantation. Subsequently, the prototype was evaluated by users with diverse experience. Overall, results from the usability testing demonstrated that it can comfortably support or handle more graphs of the coconut plantation, thus achieving its satisfaction through formulating identified graph visualization problem

Developing an instrument for measuring User Satisfaction with Knowledge Management Systems

The shift from a product-based to a knowledge-based economy results in an increased demand for knowledge workers who are capable of higher-order thinking and reasoning to solve intricate problems in the work place. This requires organizations to introduce knowledge management systems (KMS) to employees. The purpose of this paper is to develop a validated instrument, which argues that current models and instruments are not fully applicable for evaluating user satisfaction with knowledge management systems. Based on a survey of 120 in Taiwan suggests a 21-item instrument that measures five dimensions of user satisfaction with knowledge management systems (USKMS) is well-validated. The instrument and comprehensive model proposed in this paper would be valuable to researchers and practitioners interested in designing, implementing, and managing knowledge management systems