Developing Maturity Models for IT Management – A Procedure Model and its Application

Maturity models are valuable instruments for IT managers because they allow the assessment of the current situation of a company as well as the identification of reasonable improvement measures. Over the last few years, more than a hundred maturity models have been developed to support IT management. They address a broad range of different application areas, comprising holistic assessments of IT management as well as appraisals of specific subareas (e. g. Business Process Management, Business Intelligence). The evergrowing number of maturity models indicates a certain degree of arbitrariness concerning their development processes. Especially, this is highlighted by incomplete documentation of methodologies applied for maturity model development. In this paper, we will try to work against this trend by proposing requirements concerning the development of maturity models. A selection of the few well-documented maturity models is compared to these requirements. The results lead us to a generic and consolidated procedure model for the design of maturity models. It provides a manual for the theoretically founded development and evaluation of maturity models. Finally, we will apply this procedure model to the development of the IT Performance Measurement Maturity Model (ITPM3)

PROJECT MANAGEMENT MATURITY IN THE CONSTRUCTION INDUSTRY OF DEVELOPING COUNTRIES (THE CASE OF ETHIOPIAN CONTRACTORS)

This research has studied the maturity of PM in the construction industry of developing countries; in the course, the research has also identified two major gaps in the existing maturity models and, proposed a PM maturity model to address the gaps and adapt it to the developing countries context. Using the model, maturity assessment of contractors in Ethiopia is undertaken and, low level of PM maturity (Informal practice of the basic processes) is found. Further, the research found ISO certified contractors‟ PM maturity to be higher than those which are not. Similarly, the PM maturity of contractors which took part in Capacity Building Program is found to be higher than those which did not take part .Likewise, Road contractors PM maturity is found to be higher than Building contractors. Moreover, the research found higher maturity level for material, procurement, cost, financial, time, and human resource management. Risk and safety management are found to be the least matured PM areas

Dealing with Complexity: A Method to Adapt and Implement a Maturity Model for Corporate Data Quality Management

Reference models usually serve as starting points for developing company specific models. Unfortunately, successful usage of reference models is often impeded by various aspects, such as a lack of acceptance among employees, incorrect model implementation, or high project costs - all of which more often than not are resulting from an imbalance between the model\u27s complexity and the complexity of a company\u27s specific structures. The paper at hand develops a methodical approach for taking a given reference model (the Maturity Model for Corporate Data Quality Management) and transforming it into a company specific model, with a particular focus on the specific complexity of a company\u27s structures. Corporate Data Quality Management describes the quality oriented organization and control of a company\u27s key data assets such as material, customer, and vendor data. Two case studies show how the method has been successfully implemented in real-world scenarios

Development of an ISO9001:2000 Self-Assessment Tool for Use in ISO-Certified Manufacturing Companies

Measuring and computing the maturity of the Quality Management System (QMS) is one of the most important requirements in ISO 9001:2000. Many organizations have not found any accurate and unique approach to QMS maturity assessment. Considering this fact, the ISO has never issued any self assessment model. However, some ISO certified organizations have to apply the award models. Some of certified organizations have even become compelled to change one of the award models according to their needs. Nevertheless, in applying it, this approach has caused many difficulties for them. The main objective of this research was developing a proper self-assessment tool in accordance with the ISO9001:2000 requirements. The process of developing a self-assessment tool was carried out in three stages. In the first stage, the framework of the tool was developed, while it was compiled according to the ISO requirements in the second stage. This tool was formed by eight principles, 33 criterions and 300 indicators. Each principle was organized into many criteria and indicators, which provided necessary situation for judgment. Audit team investigated the effectiveness, efficiency and suitability of their QMS using the present tool. The third stage allocated tool verification and validation. Verification was performed by comparing the requirements of ISO and the content of the tool and expert’s views. Meanwhile the validation was carried out by pilot test and case study. A certification body and two consulting services companies studied the tool and offered their opinions; whereas, eight volunteered ISO certified manufacturing companies applied the tool to assess and test it in the real environment. The data obtained from the case studies and the investigations by the experts were analyzed. The results showed that, the developed self-assessment tool could be used to investigate the QMS maturity of the organizations

WUM model: emerging tool for evaluating institutional capacity of urban water utilities

Urban water utilities in the world’s developing regions are faced with challenges of scaling up services to cope with the rapid rate of urbanisation, and sustaining the service delivery. Increasingly, it is being recognised in development management that institutional capacity is a precursor for sustainable service delivery. This paper discusses the findings of a recent study funded by the World Bank, which, using case studies in Asia, examined the various conceptualisations of institutional sustainability, institutional capacity and capacity development, in the context of urban water services. Consistent with a process-based approach, and adapting concepts from organisational maturity models, the authors propose a new evaluation tool – the Water Utility Maturity (WUM) model. The outline WUM model was piloted with utilities in South Asia, and was found to be promising. The WUM model is flexible and considers different levels of institutional sustainability

An evolutionary software project management maturity model for developing countries

The evidence of project management is known for centuries as can be observed from the construction of the pyramids of Egypt and the Great Wall of China. In the modern age, project-based approaches are increasingly being adopted in almost all areas of product development. Project management has emerged as a specialised discipline since the importance of completing projects within time, cost and quality constraints is crucial for organisations to continue to survive in the competitive world. Project Management, in general, has been developed under the assumption of economic, political, cultural and social rationality. Little is known about indigenous project management in developing countries. The concepts and principles put forward in Western/European countries have been applied to developing countries without much prior studies. Developing nations are struggling constantly to maintain their projects within the constraints of time, cost and quality. Software development companies have found it difficult to adopt methodologies/models/standards that have shown evidence of success in the developed world. This thesis comprises the study of software project management in developing countries. Mauritius, as an instance of developing countries, with problems related to social, economic, cultural and political conditions are discussed. However, these conditions differ from country to country. It is believed that adjustments are required in a software project management framework to fit the requirements of a country. An evolutionary software project management maturity model is proposed for managing software development in developing countries. This model adopts an evolutionary approach, whereby areas of interest (called key process areas) progressively attain maturity. Three levels of maturity are defined along with key process areas that are applicable over all the maturity levels (called the i continuous process improvement group of KPAs). The model is also applied to two software projects in Mauritius to test its effectiveness. Given the studies carried out and its successful application to the Mauritian context, this model for software project management is expected to contribute towards a higher software project success rate. Notwithstanding the application in the Mauritian context, it is plausible that other developing countries may also customise this model as similar problems occur across these countries.ComputingD.Phil. (Computer Science

Razvoj okvira za povećanje procesne zrelosti preduzeća

Achieving a competitive advantage in modern business conditions is a kind of challenge. Companies are increasingly finding the answer in the adoption of process orientation. Observing business from the perspective of business processes, harmonized with the company's strategy and focused on customer requirements, provides a number of benefits and ultimately contributes to the profitability of the company. However, adopting a process orientation is a complex project that requires investment and time and resources. Therefore, models of maturity have been formulated as a basis for companies in developing the ability to manage business processes. Assessment of the achieved level of maturity of the company in terms of process management is possible through the assessment of the state of maturity of the factors that affect the management of business processes. Based on the extensive literature, through the presentation of process orientation and business process management based on it and models for assessing the achieved level of maturity, a starting point for improving the business process management model has been created. Opportunities for improvement were also identified based on the analysis of the connection between business process management and modern business concepts. The part of the dissertation related to empirical research analyzes the state of critical factors of business process management maturity in companies in the Republic of Serbia in order to identify bottlenecks, in terms of the level of development of certain factors that can negatively affect the overall process maturity of companies. Based on the assessment of the significance of the identified maturity factors by the management of the surveyed companies, a framework for increasing the process maturity of companies has been formulated. The goal of the development of this framework is to improve the ability to manage business processes in companies in the Republic of Serbia, and increase the process maturity of companie

Analysing ICT Investment by Micro-enterprises in the Western Cape

Magister Commercii (Information Management) - MCom(IM)Micro-enterprises solve many socio-economic issues facing developing nations because of their large contribution to economic development and progress. Micro-enterprises have been influenced by the continued globalisation, digitisation and modernisation of business practices. As a result, micro-enterprises’ are investing in Information and Communication Technologies (ICT) to enhance enterprise and economic growth, performance, productivity and a competitive advantage. However, the benefits of these investments are not always realised, often because of the ad hoc nature in which micro-enterprises function and a lack of formalised methods and strategy. When these are not realised, micro-enterprise suffer in terms of competitiveness, performance and returns. Maturity models, are tools that help solve issues relating to an enterprise’s current status in terms of its capabilities and resources, and how these issues can be improved. Maturity models may present the ideal solution for micro-enterprise to invest in ICT. Larger enterprises have been able to use maturity models for strategic ICT investments realising benefits. The benefits of using maturity models as a guide to ICT investment include: saving on long-term operational and tactical costs, self-evaluation and linking business and ICT strategy among others. This research sought to determine how micro-enterprises in the Western Cape can use a maturity model in planning strategy for investments in ICT. Data was gathered from micro-enterprises and their stakeholders to find the best maturity model fit. These model fitness considered the entire internal and external environmental factors influencing micro-enterprise ICT investment decision-making. The research investigated micro-enterprises, their current practices, focus and strategic, tactical and operational behaviour in terms of business and ICT. Of the 34 micro-enterprises that took part, most them knew of the concept of growth and maturity of the enterprise, they used none discernable metric to measure their internal and external activities regarding ICT investment. It highlighted the alignment of business and ICT as a major issue that needed to be addressed in order for micro-enterprises to be competitive, improve performance and returns. The recommended model from the research provides a formalised process that covers both the micro-enterprises internal and external matrices when deciding on the ICT investment to be made

Towards a business-IT alignment maturity model for collaborative networked organizations

Aligning business and IT in networked organizations is a complex endeavor because in such settings, business-IT alignment is driven by economic processes instead of by centralized decision-making processes. In order to facilitate managing business-IT alignment in networked organizations, we need a maturity model that allows collaborating organizations to assess the current state of alignment and take appropriate action to improve it where needed. In this paper we propose the first version of such a model, which we derive from various alignment models and theories

Analyzing Project Management Maturity Level in Indonesia

Project management has been generally known and increasingly used by many organizations to gain competitive advantage. In this context, many studies have proposed maturity models to evaluate how project management knowledge has been deployed effectively and efficiently in organization. As a developing country, Indonesia needs many development projects managed by government and private companies in different industries. Here, a study to assess project management maturity level in Indonesian businesses may bring insight about current business practices, which is important to speed up country development and business sustainability.  Adapting the Project Management Maturity Model (ProMMM), a survey instrument has been developed and applied to professionals from Jakarta and surrounding area.  The result of analysis shows that construction and primary industry have a higher maturity level compare to manufacturing and services.  It is to be noted, however, that the level of project management understanding is low across industries.  This indicates that more quality project management training or certification is required to improve overall project management knowledge in Indonesia