Human-Computer User Interface Design for Semiliterate and Illiterate Users

Information and Communication Technology (ICT) has revolutionized the lives of the people. The technology is embedded in daily life of literate or semiliterate/illiterate users. However, the user interface (UI) requirements for semiliterate/illiterate users are different from that of an educated person. The researchers of Human Computer Interaction for Development (HCI4D) face challenges to improve the usability of a UI for the semiliterate users. Therefore, a Systematic Literature Review (SLR) is conducted to provide a set of design factors and guidelines for UI development of semiliterate users. The study is based on extensive research gathered from literature to understand the user-centered design (UCD) approach, enhancing user experience (UX) for semiliterate users. This study analyses fifty two research articles that are published during 2010-2020. The findings shed light on the systematization of UI design guidelines for semiliterate/illiterate users. These guidelines can help in taking advantage of ICT during the COVID-19 pandemic. The analysis shows that seventeen main design factors are indispensable for designing UI of semiliterate users. The most suggested design factors include localization and graphics, which should be incorporated in UI for the target population. Moreover, the lag in the design factors as personalization and consistency open a road for future research

A Mobile Money Solution for Illiterate Users

Existing mobile money platforms have text based interfaces and target literate people. Illiterate people, without the assistance of literate individuals, cannot use such platforms. Applying user-centered requirements gathered in an Ethiopian context, this paper presents the design and development of a mobile money solution that targets illiterate people. Particular emphasis is given to how illiterate users deal with cash money in their everyday life and how such practices can be mapped into financial technology design. Given the ubiquity of mobile telephony in Africa, our solution is based on the widely available, relatively inexpensive and open source Android mobile web platform. The proposed system enables illiterate individuals to count money bills, while providing the facility to accept and make payments. In so doing, we provide an example of how a pervasive technology such as smartphones can empower a hitherto often neglected user category of illiterate users

Mobile money system design for illiterate users in rural Ethiopia

Current mobile money systems provide users with hierarchical user interface and represent money as a positive rational numbers of the form 1, 3, 4.87.N. However, research indicates that rural communities that cannot read and write have a challenge entering such numbers in to mobile money system. Navigating through hierarchical text menu is also difficult to illiterate individuals. The present study uses concepts like memory placeholders, dragging & dropping; swiping, temporary holding space, and frequency counter and proposed a system that consists of three layers. The first layer denotes user interface and uses photos of currency notes, second layer is a placeholder memory that keep record of the frequency of currency bill, and the last layer keeps record of the total digital money in the system. We believe that the proposed system enables illiterate to identify currency notes while making payments and receiving payments, count digital money while making payments and or receiving payments during transaction

Human computer interaction for international development: past present and future

Recent years have seen a burgeoning interest in research into the use of information and communication technologies (ICTs) in the context of developing regions, particularly into how such ICTs might be appropriately designed to meet the unique user and infrastructural requirements that we encounter in these cross-cultural environments. This emerging field, known to some as HCI4D, is the product of a diverse set of origins. As such, it can often be difficult to navigate prior work, and/or to piece together a broad picture of what the field looks like as a whole. In this paper, we aim to contextualize HCI4D—to give it some historical background, to review its existing literature spanning a number of research traditions, to discuss some of its key issues arising from the work done so far, and to suggest some major research objectives for the future

Include 2011 : The role of inclusive design in making social innovation happen.

Include is the biennial conference held at the RCA and hosted by the Helen Hamlyn Centre for Design. The event is directed by Jo-Anne Bichard and attracts an international delegation

Icon Types, Classical and Expressive Aesthetics, Pleasurable Interaction and Satisfaction with the Process of Semi-literate Users

The hedonic role of icons has been undermined in contemporary human computer interaction research, though users have specifically mentioned the importance of icons while performing aesthetic evaluation of user interfaces. Previous research has also neglected factors like aesthetics and pleasurable interaction while comparing efficiency of same interface elements. In this regard, current study investigates how different types of icons in mobile applications affect the aesthetics and pleasurable interactions of semi-literate users. This study also investigates the extent to which aesthetics and pleasurable interactions affect satisfaction with the process. The study addresses these issues from the theoretical perspectives of metaphor and aesthetics. Significant differences were observed for aesthetics and pleasurable interactions between two different types of icon sets, namely metaphoric and idiomatic. This study suggests that for higher evaluation of aesthetics and pleasurable interaction for semi-literate users, specific icon types are preferred

Pride and prejudice: Learning how chronically ill people think about food

In this paper, we describe a formative study to learn how one chronically ill population thinks about food, mentally organizes food, and interprets consumption-level icons. We found that many participants let their pride influence their choices, resulting in preferred interfaces that they could not accurately interpret. The results indicate that participants organized food in similar ways, had difficulty reading from their preferred consumption-level icons, and wanted to combine multiple interface designs when searching for food

When do we eat? An evaluation of food items input into an electronic monitoring application

We present a formative study that examines what, when, and how participants in a chronic kidney disease (stage 5) population input food items into an electronic intake monitoring application. Participants scanned food item barcodes or voice recorded food items they consumed during a three week period. The results indicated that a learning curve was associated with barcode scanning; participants with low literacy skills had difficulty describing food items in voice recordings; and participants input food items depending on when they had dialysis treatment. Participants thought this electronic self monitoring application would be helpful for chronically ill populations in their first year of treatmen

MUMS: Mobile Urinalysis for Maternal Screening

Pregnant women in low-income communities often lack access to the necessary healthcare for successful births. This is frequently due to the high costs of medical care, the remote location of patients, and the infrequency of primary care medical visits. To address this inequity, we have created a mobile application and imaging unit that allows for the low-cost implementation of urinalysis testing, which will aid in the detection of warning signs for prenatal health risks. From a single photo taken with a tablet camera, our application digitizes the results of a standard urinalysis test strip, displays the test results, and tracks the patient test histories. Using early, affordable urinalysis, we can increase the rates early detection, intervention, and successful pregnancies. Our results have shown that our solution can accurately estimate the concentrations of biological compounds found in urine when compared to visual approximations of color comparison charts. Our device is not only more efficient than the alternative, but also more efficient at screening for and detecting potentially fatal health conditions in pregnant women. Ultimately, our solution is a frugal and mobile urinalysis alternative that can feasibly be implemented in rural communities in order to increase early detection of pregnancy complications, allow for early intervention, and improve the probability of successful pregnancies

Disease surveillance and patient care in remote regions: an exploratory study of collaboration among healthcare professionals in Amazonia

The development and deployment of information technology, particularly mobile tools, to support collaboration between different groups of healthcare professionals has been viewed as a promising way to improve disease surveillance and patient care in remote regions. The effects of global climate change combined with rapid changes to land cover and use in Amazonia are believed to be contributing to the spread of vector-borne emerging and neglected diseases. This makes empowering and providing support for local healthcare providers all the more important. We investigate the use of information technology in this context to support professionals whose activities range from diagnosing diseases and monitoring their spread to developing policies to deal with outbreaks. An analysis of stakeholders, their roles and requirements, is presented which encompasses results of fieldwork and of a process of design and prototyping complemented by questionnaires and targeted interviews. Findings are analysed with respect to the tasks of diagnosis, training of local healthcare professionals, and gathering, sharing and visualisation of data for purposes of epidemiological research and disease surveillance. Methodological issues regarding the elicitation of cooperation and collaboration requirements are discussed and implications are drawn with respect to the use of technology in tackling emerging and neglected diseases