From C-3PO to HAL: Opening The Discourse About The Dark Side of Multi-Modal Social Agents

The increasing prevalence of communicative agents raises questions about human-agent communication and the impact of such interaction on people's behavior in society and human-human communication. This workshop aims to address three of those questions: (i) How can we identify malicious design strategies - known as dark patterns - in social agents?; (ii) What is the necessity for and the effects of present and future design features, across different modalities and social contexts, in social agents?; (iii) How can we incorporate the findings of the first two questions into the design of social agents? This workshop seeks to conjoin ongoing discourses of the CUI and wider HCI communities, including recent trends focusing on ethical designs. Out of the collaborative discussion, the workshop will produce a document distilling possible research lines and topics encouraging future collaborations

Towards Social Identity in Socio-Cognitive Agents

Current architectures for social agents are designed around some specific units of social behaviour that address particular challenges. Although their performance might be adequate for controlled environments, deploying these agents in the wild is difficult. Moreover, the increasing demand for autonomous agents capable of living alongside humans calls for the design of more robust social agents that can cope with diverse social situations. We believe that to design such agents, their sociality and cognition should be conceived as one. This includes creating mechanisms for constructing social reality as an interpretation of the physical world with social meanings and selective deployment of cognitive resources adequate to the situation. We identify several design principles that should be considered while designing agent architectures for socio-cognitive systems. Taking these remarks into account, we propose a socio-cognitive agent model based on the concept of Cognitive Social Frames that allow the adaptation of an agent's cognition based on its interpretation of its surroundings, its Social Context. Our approach supports an agent's reasoning about other social actors and its relationship with them. Cognitive Social Frames can be built around social groups, and form the basis for social group dynamics mechanisms and construct of Social Identity

An open platform for the design of social robot embodiments for face- to-face communication

The role of the physical embodiment of a social robot is of key importance during the interaction with humans. If we want to study the interactions we need to be able to change the robot’s embodiment to the nature of the experiment. Nowadays, researchers build one-off robots from scratch or choose to use a commercially available platform. This is justified by the time and budget constraints and the lack of design tools for social robots. In this work, we introduce an affordable open source platform to accelerate the design and production of novel social robot embodiments, with a focus on face-to-face communication. We describe an experiment where Industrial Design students created physical embodiments for 10 new social robots using our platform, detailing the design methodology followed during the different steps of the process. The paper gives an overview of the platform modules used by each of the robots, the skinning techniques employed, as well as the perceived usability of the platform. In summary, we show that our platform (1) enables non-experts to design new social robot embodiments, (2) allows a wide variety of different robots to be built with the same building blocks, and (3) affords itself to being adapted and extended

Trends, challenges and processes in conversational agent design: exploring practitioners’ views through semi-structured interviews

The aim of this study is to explore the challenges and experiences of conversational agent (CA) practitioners in order to highlight their practical needs and bring them into consideration within the scholarly sphere. A range of data scientists, conversational designers, executive managers and researchers shared their opinions and experiences through semi-structured interviews. They were asked about emerging trends, the challenges they face, and the design processes they follow when creating CAs. In terms of trends, findings included mixed feelings regarding no-code solutions and a desire for a separation of roles. The challenges mentioned included a lack of socio-technical tools and conversational archetypes. Finally, practitioners followed different design processes and did not use the design processes described in the academic literature. These findings were analyzed to establish links between practitioners’ insights and discussions in related literature. The goal of this analysis is to highlight research-practice gaps by synthesising five practitioner needs that are not currently being met. By highlighting these research-practice gaps and foregrounding the challenges and experiences of CA practitioners, we can begin to understand the extent to which emerging literature is influencing industrial settings and where more research is needed to better support CA practitioners in their work

Co-designing the Affective City: Speculative Explorations of Affective Place-Based Experiences

The built environment has the capacity to generate affective responses and entice emotions. Spaces can be lively and cheerful, fearful or boring, and these emotions can be triggered by design elements, or by previous experience and memory. However, urban design and smart city approaches have often minimized the role of emotions in the built environment. In this workshop, we actively engage participants in co-mapping, ideating and speculating potential affective interactions in future cities. We curate a typology of urban spaces and emotional states, as well as a toolkit of strategies from urban design and HCI research and practice. We invite participants to contribute their own selection of places and emotional states, iterate on tools, and conceptualize speculations for the affective city. Our workshop will result in a more nuanced understanding of the relationships between people, places, technology and affect.publishedVersionPeer reviewe