Small Satellite Industrial Base Study: Foundational Findings

This report documents findings from a Small Satellite (SmallSat) Industrial Base Study conducted by The Aerospace Corporation between November 2018 and September 2019. The primary objectives of this study were a) to gain a better understanding of the SmallSat communitys technical practices, engineering approaches, requirements flow-downs, and common processes and b) identify insights and recommendations for how the government can further capitalize on the strengths and capabilities of SmallSat offerings. In the context of this study, SmallSats are understood to weigh no more than 500 kg, as described in State of the Art Small Spacecraft Technology, NASA/TP-2018- 220027, December 2018. CubeSats were excluded from this study to avoid overlap and duplication of recently completed work or other studies already under way. The team also touched on differences between traditional space-grade and the emerging mid-grade and other non-space, alternate-grade EEEE (electrical, electronic, electromechanical, electro-optical) piece part categories. Finally, the participants sought to understand the potential effects of increased use of alternate-grade parts on the traditional space-grade industrial base. The study team was keenly aware that there are missions for which non-space grade parts currently are infeasible for the foreseeable future. National security, long-duration and high-reliability missions intolerant of risk are a few examples. The team sought to identify benefits of alternative parts and approaches that can be harnessed by the government to achieve greater efficiencies and capabilities without impacting mission success

Investigating Factors that affecting the Continued use of Internet Banking: Case Study of Libya

After technological progress and in particular the development of internet, internet banking service has intensified the competition between banks as well as allowed customers to easily compare the services that provided by different banks. While the goal of any business entity in the long term is to increase its productivity and maximisation of the profits, customer retention becomes an important component of banking strategy in today’s increasingly competitive environment to foster customer relationship management. In order to achieve this, it is important to concentrate on the consumer’s continued use of a service rather than solely on their acceptance of the service (Adapa, 2011). Therefore, understanding the importance of consumers’ continued use is the key element to maximise customers’ retention in internet banking services

Retain Existing Business Process with the 3rd Party Supplier

Conveo was XYZ’s partner and announced its intension to disengage from the partnership. XYZ made a decision to change its partner from Conveo to CGX for print and order fulfillment of their marketing materials. XYZ self-accessed the sales tax with Conveo and provided Cenveo a MN direct pay permit so Cenveo had the proper documentation to omit sales tax from the invoices sent to XYZ. The business process described above was intended to be leveraged with the transition to CGX. During the transition of suppliers from Cenveo to CGX, CGX was purchased by RRD, which is also a 3rd party business supplier of XYZ. The existing business process between XYZ and RRD for print materials, warehouse inventory, and order fulfillment services does not utilize the direct pay permit for tax. Since XYZ was not allowed to have two different processes of applying sales tax with a single supplier, there was a need to have a consistent process. A decision was made to discontinue using the MN direct pay permit with RRD. The intent of the project is to implement a standard process for calculating sales tax for the print, order fulfillment, and related services of marketing and verify the results by doing extensive testing using Quality Center Testing includes vendor’s sales tax assessment for all activity completed for XYZ. The objective of the testing is to ensure XYZ’s “approved” business and system requirements have been satisfied through the combination of various application interactions and business processes

E-HRM Practices and its impact on Organizational Performance: A study on the Manufacturing industry in Bangladesh

Electronic Human Resource Management (E-HRM) is a relatively new term for developing countries like Bangladesh. Its practice is relatively low for the manufacturing industry since most of the manufacturing industry is labor-intensive, so E-HRM is ignored. With the new era of the twenty-first century where most of the work will get automated, the scale of production will increase and human resource management will become dramatically complex, so E-HRM is the solution. In this research, we find the current level of E-HRM practices on the manufacturing industry in Bangladesh and its impact on organizational performance. There are three levels of E-HRM named “Informational, Interactional and Transformational”. For measuring organizational performance, we look at Six dimensions namely ‘’ Effectiveness, Efficiency, Quality, Timeliness, Finance’’. For measuring E-HRM practices we chose nine components which are “Recruitment System, Employee System, Information Management System, Salary Management System, Learning and Training System, Idea and Creativity Exchange System, Assessment System, Welfare System, and Career Development System”. We took NO E-HRM practicing organization as base performance and compare it with E-HRM performing organization to see whether organizational performance increase or not. We found that Informational E-HRM practicing organization performance increases 73%, Interactional E-HRM practicing organization performance increases 197% and finally, Transformational E-HRM practicing organization performance increases 242% than No E-HRM practicing organization. We also compare nine E-HRM practices with organizational performance to see whether there is a significant relationship exist or not. We found that ‘’Learning and Training System, Salary Management System, Assessment System, Welfare System, Recruitment System, and Career Development System have a positive relationship with organizational performance. On the other hand, Idea and Creativity Exchange System, Information Management System, Employee System have a negative relationship with organizational performance. The more humanistic approach is required in case of idea and creative exchange system and Employee management system since there is a transition period going on in HRM. Information Management is negative due to the size of the organization. Most of the organization in Bangladesh is not large enough to reap the benefits of the information management system. So, in case of a smaller organization, it acts as a burden. Overall There is a significant relationship between E-HRM practices and Organizational performance. E-HRM benefits to cost must be compared when Implementing E-HRM. Organizations need must consider before implementing E-HRM. Most importantly remember E-HRM is just the advancement of HRM functionality based on sophisticated information, communication, and technology. So, a study must be conducted before implementing E-HRM to see whether the expense worth it or not. Keywords: Electronic Human Resource Management (E-HRM), Organizational Performance, E-HRM Practices, Level of E-HRM DOI: 10.7176/EJBM/11-6-0

LINKING SERVICE ENCOUNTERS TO FINANCIAL PERFORMANCE: AN EXTENDED APPROACH TO VALUATION

Managers and researchers have become increasingly interested in linking marketing activities to firm financial performance. That is, they desire to make marketing more financially accountable. One approach to achieving this goal has been to “valuate” customers to determine their degrees of profitability over the lifetime of their relationships with firms. However, traditional customer valuation techniques are largely based on quantitative factors and do not account for softer measures such as a customer’s behavior and performance both during and after service encounters. Additionally, while customer profitability is commonly valuated, employees are not generally assessed in this manner in profit linkage frameworks. This indicates that employee factors have not been deemed to have an equivalent, direct impact on the bottom line. Instead, if included at all, employee factors have mainly been positioned as antecedents to customer factors in past linkage models. Because both customers and employees play essential roles in determining the success of service encounters, both customer and employee factors should be fully considered before profitability is determined. In this dissertation, an innovative theoretical model is presented in which past profit linkage research is extended to include nonfinancial considerations. This research merges traditional financial valuation methods with nonfinancial metrics to assess organizational performance. Furthermore, a conceptually parallel framework is developed in which both employee and customer factors are hypothesized as links through which service encounter dynamics can be connected to firm financial performance. This research examines the linkages between service interactions, customer and employee outcomes, and overall financial performance. Within the contexts of two studies, the overall structural model is dissected into comparable performance models and examined within the retail banking and computer services industries. The overall empirical findings provide some evidence of a positive flow of interconnected relationships between service encounter dynamics and firm financial performance. Accordingly, this research presents some indication of the importance of service encounters as antecedents to outcome behaviors that have critical financial consequences

Implementing Sustainable Competitive Advantage to the Public Sector's Management System - By Sense & Respond Methodology in Facilities Services Unit's Preparedness

Tutkimuksen tarkoitus on strategian resurssilähtöinen tunnistaminen kestävän kilpailuedun toteuttamiseksi julkisen sektorin hallintajärjestelmässä. Tutkimuksessa arvioidaan empiirisesti kriittiset tekijät (BCFI, SCFI ja NSCFI) tunnistamismenetelmän sovellettavuutta operatiiviseen johtamiseen. Tämä tapahtuu hyödyntämällä strategista analyysiä ja syventämällä tutkimuksen tuloksia ja johtopäätöksiä haastatteluin. Tutkimusmenetelminä ovat tapaustutkimus ja kaksivaiheinen kyselytutkimus, jossa oli yhdistetty analyyttiseen hierarkiaprosessiin pohjautuva lomake ja kaksi Sense & Respond menetelmään pohjautuvaa lomaketta. Kyselytutkimuksessa oli mukana kolme kuudesta Seinäjoen kaupungin hierarkiatasosta. Julkisen sektorin esimies löytää kriittiset tekijät suorituskyvylle parhaiten NSCFI-mallilla. Analyysin perusteella ennen ja jälkeen kriisiä, ennakoivan yksikön vahvimmin vaikuttava strateginen tyyppi on Prospector eli edelläkävijä. Operatiivisen johtamisen näkökulmasta lähiesimiehillä kriittisimmät tekijät ovat tiedon ja teknologian mahdollistamat edellytykset. Kokemukset eivät kohdanneet odotuksia. Saavuttaakseen ylläpitopalvelut yksikön tavoitteet kriittisinä tekijöinä työntekijätasolla ovat tuotteiden, toimintojen ja prosessien laadunhallinta. Tutkimus on tärkeä. Löydökset sekä haastattelut vahvistavat kehittämistoimet. Muuntavan johtamisen tulokset antavat vahvan viitteen varautumiseen ja jatkotutkimuksesta liittyen: operatiivinen kestävä kilpailuetu (OSCA).fi=Opinnäytetyö kokotekstinä PDF-muodossa.|en=Thesis fulltext in PDF format.|sv=Lärdomsprov tillgängligt som fulltext i PDF-format

Dagstuhl News January - December 2008

"Dagstuhl News" is a publication edited especially for the members of the Foundation "Informatikzentrum Schloss Dagstuhl" to thank them for their support. The News give a summary of the scientific work being done in Dagstuhl. Each Dagstuhl Seminar is presented by a small abstract describing the contents and scientific highlights of the seminar as well as the perspectives or challenges of the research topic