Integrating analytic hierarchy process (AHP) and balanced scorecard (BSC) framework for sustainable business in a software factory in the financial sector

This work has been subsidized through the Plan of Science, Technology and Innovation of the Principality of Asturias (Ref: FC-15-GRUPIN14-132). The authors also thank anonymous referees who reviewed and gave important comments to this paper

Using multiple criteria decision making models for ranking customers of bank network based on loyalty properties in weighted RFM model

One of the most basic requirements of financial institutes, governmental and private banks in the present age is to have a good understanding on customers' behaviors of bank network. It helps banks determine customer loyalty, which yields profit making for bank. On the other hand, it is important to know about credit risk of customers with the goal of decreasing loss and better allocation of bank resources to applicants of receiving loan. According to nature of customer loyalty discussion and credit risk, these two issues are separately studied. The present article deals with studying customer loyalty and prioritizing based one private bank in Kurdistan province. The proposed model of this paper studies customer loyalty by using Recency Frequency Monetary (RFM) factor for prioritizing customer based on loyalty properties and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS). In addition, in order to calculate the relative importance coefficient or weight of loyalty properties in RFM method, the pair wise comparison matrix based on analytical hierarchy process (AHP) is used. Results show that in the present study, necessarily customers having higher average monetary value during a specified time period does not have much higher priority compared with other customers

EfFcient mcdm model for evaluating the performance of commercial banks:A case study

Evaluation of commercial banks (CBs) performance has been a significant issue in the financial world and deemed as a multi-criteria decision making (MCDM) model. Numerous research assesses CB performance according to different metrics and standers. As a result of uncertainty in decision-making problems and large economic variations in Egypt, this research proposes a plithogenic based model to evaluate Egyptian commercial banks' performance based on a set of criteria. The proposed model evaluates the top ten Egyptian commercial banks based on three main metrics including financial, customer satisfaction, and qualitative evaluation, and 19 subcriteria. The proportional importance of the selected criteria is evaluated by the Analytic Hierarchy Process (AHP). Furthermore, the Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), Vlse Kriterijumska Optimizacija Kompro-misno Resenje (VIKOR), and COmplex PRoportional ASsessment (COPRAS) are adopted to rank the top ten Egyptian banks based on their performance, comparatively. The main role of this research is to apply the proposed integrated MCDM framework under the plithogenic environment to measure the performance of the CBs under uncertainty. All results show that CIB has the best performance while Faisal Islamic Bank and Bank Audi have the least performance among the top 10 CBs in Egypt.</p

Credit Scoring with AHP and Fuzzy Comprehensive Evaluation Based on Behavioural Data from Weibo Platform

It is increasingly necessary to evaluate the customers\u27 credit. In the era of big data, Information on the Internet is commonly used to judge the credit worthiness of customers. Some users\u27 credit information is incomplete or unavailable, so credit managers cannot judge the true credit situation of these users. However, with the support of social data especially behavioural data and credit evaluation system, this problem can be effectively solved. This study used Weibo to obtain the behavioural data of Chinese users for credit evaluation. Two methods are used to calculate the credit scores of Weibo users, which are the analytic hierarchy process (AHP) and fuzzy comprehensive evaluation methods. By analysing social processes and inviting experts to make decisions, we constructed a credit evaluation system to expose users\u27 behavioural characteristics. We found that the three key indexes determining the user’s social credit are personal identification, behavioural characteristics and interaction among friends. Then, AHP was used to determine the weight of each index. Finally, a static algorithm was proposed to compute the credit evaluation system of Weibo users using fuzzy comprehensive evaluation methods

Usage of Structural Equation Modeling and Analytical Hierarchy Process Approach to Select Information Technology

Progressive change is an accurate way to describe the advancement of information technology (IT) throughout the 1990s. As IT continues to evolve, the ways in which companies do business are also changing. The emergence ofthe Internet as a business venue, the growing percentage of consumers accessing the Web, and the increasing number of households equipped with a PC or other Web-access device are speeding IT's rate of change. The industries especially banking and financial services industries (BFSI) are heavily supported by IT and technology vendor for their service oriented business. It indicates that choosing the right vendor remains a critical success factor for every enterprise's business success. Selection of the best possible set of vendors not only allow organisations to downsize and utilise resources more effectively, but also allows themto take advantage of the capabilities andtechnologies of the vendors. The vendor selection process can be a very complicated and emotional undertaking if the approach from the very beginning is not known. The purpose ofthis research is to identify the required criteria for selecting the best vendor for information technology (IT) process and provide a vendor selection model including these criteria by using the structural equation modeling (SEM) and analytic hierarchy process (AHP). To demonstrate the above model and also, to arrive at vendor selection scores, the vendor selection for mobile banking application was considered as an example. The developed model is a generic one considering the global economic turmoil and the amount ofpressure on banking &financial services industries (BFSI), where IT is the backbone of the BFSI; In any future studies the model could be applied in making other strategic decisions like IT outsourcing, ERP (enterprise resource planning) implementation vendor selection etc. V

A consumer perspective e-commerce websites evaluation model

Existing website evaluation methods have some weaknesses such as neglecting consumer criteria in their evaluation, being unable to deal with qualitative criteria, and involving complex weight and score calculations. This research aims to develop a hybrid consumer-oriented e-commerce website evaluation model based on the Fuzzy Analytical Hierarchy Process (FAHP) and the Hardmard Method (HM). Four phases were involved in developing the model: requirements identification, empirical study, model construction, and model confirmation. Requirements identification and empirical study were to identify critical web-design criteria and gather online consumers' preferences. Data, collected from 152 Malaysian consumers using online questionnaires, were used to identify critical e-commerce website features and scale of importance. The new evaluation model comprised of three components. First, the consumer evaluation criteria that consist of the important principles considered by consumers; second, the evaluation mechanisms that integrate FAHP and HM consisting of mathematical expressions that handle subjective judgments, new formulas to calculate the weight and score for each criterion; and third, the evaluation procedures consisting of activities that comprise of goal establishment, document preparation, and identification of website performance. The model was examined by six experts and applied to four case studies. The results show that the new model is practical, and appropriate to evaluate e-commerce websites from consumers' perspectives, and is able to calculate weights and scores for qualitative criteria in a simple way. In addition, it is able to assist decision-makers to make decisions in a measured objective way. The model also contributes new knowledge to the software evaluation fiel

Prediction of Banks Financial Distress

In this research we conduct a comprehensive review on the existing literature of prediction techniques that have been used to assist on prediction of the bank distress. We categorized the review results on the groups depending on the prediction techniques method, our categorization started by firstly using time factors of the founded literature, so we mark the literature founded in the period (1990-2010) as history of prediction techniques, and after this period until 2013 as recent prediction techniques and then presented the strengths and weaknesses of both. We came out by the fact that there was no specific type fit with all bank distress issue although we found that intelligent hybrid techniques considered the most candidates methods in term of accuracy and reputatio

An Analytical Approach to Lean Six Sigma Deployment Strategies: Project Identification and Prioritization

abstract: The ever-changing economic landscape has forced many companies to re-examine their supply chains. Global resourcing and outsourcing of processes has been a strategy many organizations have adopted to reduce cost and to increase their global footprint. This has, however, resulted in increased process complexity and reduced customer satisfaction. In order to meet and exceed customer expectations, many companies are forced to improve quality and on-time delivery, and have looked towards Lean Six Sigma as an approach to enable process improvement. The Lean Six Sigma literature is rich in deployment strategies; however, there is a general lack of a mathematical approach to deploy Lean Six Sigma in a global enterprise. This includes both project identification and prioritization. The research presented here is two-fold. Firstly, a process characterization framework is presented to evaluate processes based on eight characteristics. An unsupervised learning technique, using clustering algorithms, is then utilized to group processes that are Lean Six Sigma conducive. The approach helps Lean Six Sigma deployment champions to identify key areas within the business to focus a Lean Six Sigma deployment. A case study is presented and 33% of the processes were found to be Lean Six Sigma conducive. Secondly, having identified parts of the business that are lean Six Sigma conducive, the next steps are to formulate and prioritize a portfolio of projects. Very often the deployment champion is faced with the decision of selecting a portfolio of Lean Six Sigma projects that meet multiple objectives which could include: maximizing productivity, customer satisfaction or return on investment, while meeting certain budgetary constraints. A multi-period 0-1 knapsack problem is presented that maximizes the expected net savings of the Lean Six Sigma portfolio over the life cycle of the deployment. Finally, a case study is presented that demonstrates the application of the model in a large multinational company. Traditionally, Lean Six Sigma found its roots in manufacturing. The research presented in this dissertation also emphasizes the applicability of the methodology to the non-manufacturing space. Additionally, a comparison is conducted between manufacturing and non-manufacturing processes to highlight the challenges in deploying the methodology in both spaces.Dissertation/ThesisPh.D. Industrial Engineering 201