Contextual factors, knowledge processes and performance in global sourcing of IT services: An investigation in China

Copyright @ 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Reuse of this article has been approved by the publisher.In this paper, the authors explore the influences of two major contextual factors—supplier team members’ cultural understanding and trust relationship—on knowledge processes and performance in global sourcing of IT services. The authors discuss a joint investigation conducted by a cross-cultural research team in China. Cultural understanding is measured by individualism with guanxi and mianzi, two Chinese cultural concepts, and trust relationship is measured by adjusting trust, a notion reflecting the uniqueness of the Chinese people. Knowledge processes are characterized by knowledge sharing. Performance is measured by the outcomes of global sourcing, which is represented by product success and personal satisfaction. Data are collected in 13 companies in Xi’an Software Park, with 200 structured questionnaires distributed to knowledge workers. The results of quantitative data analysis indicate that cultural understanding influences trust relationship greatly, as well as knowledge sharing and performance in global sourcing of IT services. Trust relationship significantly impacts knowledge sharing, whereas trust relationship and knowledge sharing have no impact on performance. This study suggests that special aspects of the Chinese context have significant direct impacts on knowledge processes while no direct and immediate impacts on performance in global sourcing of IT services.National Natural Science Foundation of China, Program for Humanity and Social Science Research, Program for New Century Excellent Talents in University in China and Brunel University's Research Development Fund

Quality of Life Research and Methodology: Developing a Measure for Alaska Native Peoples

Quality of life (QOL) is often complicated by global measures that ignore the uniqueness of culture and context. The research is inundated with Western influence and colonized approaches, and indigenous ways of knowing are often overlooked and devalued. Diverse methodologies are a first step in stakeholder collaboration; mixed-methods research and Community Based Participatory Research (CBPR) are a means of capturing the lived realities and worldviews of indigenous populations. These approaches allow for Alaska Native (AN) voice to be present in all aspects of the research process. A culturally relevant and sound measure of QOL for AN peoples must incorporate the voice of the stakeholders and the indigenous knowledge and traditional values that contribute to the beautiful and invaluable cultures of AN peoples

Open collaboration strategy of international retailers: an analysis of co-creator

Nowadays, online channels provide better distribution and communication strategies between companies and consumers. The importance of establishing online tools based on innovations and customer participation, is equally applicable to the international retail sector. Retail companies are able to reach consumers through their online channels, providing better ways to stand out from competitors. The options of joint open collaboration between international retails brands and its consumers implicate a transformation about the traditional communication between customers and companies. The objective of the present work is to analyze how the consumer experience is perceived after its participation in online co-creation actions, proposed by retail brands in the United Kingdom and Spain. The main purpose of this research is to consider how online co-creation initiatives, in the fashion industry sector, have a significant influence on co-creation experience, as well as, on relevant aspects, such as engagement or customer satisfaction.Ministerio de Economía y Competitividad. ECO 2014-55881-

Cultural Influences on the Neural Correlate of Moral Decision Making Processes

This study compares the neural substrate of moral decision making processes between Korean and American participants. By comparison with Americans, Korean participants showed increased activity in the right putamen associated with socio-intuitive processes and right superior frontal gyrus associated with cognitive control processes under a moral-personal condition, and in the right postcentral sulcus associated with mental calculation in familiar contexts under a moral-impersonal condition. On the other hand, American participants showed a significantly higher degree of activity in the bilateral anterior cingulate cortex (ACC) associated with conflict resolution under the moral-personal condition, and in the right medial frontal gyrus (MFG) associated with simple cognitive branching in non-familiar contexts under the moral-impersonal condition when a more lenient threshold was applied, than Korean participants. These findings support the ideas of the interactions between the cultural background, education, and brain development, proposed in the field of cultural psychology and educational psychology. The study introduces educational implications relevant to moral psychologists and educators

Comparison of Pedestrian Fundamental Diagram Across Cultures

The relation between speed and density is connected with every self-organization phenomenon of pedestrian dynamics and offers the opportunity to analyze them quantitatively. But even for the simplest systems, like pedestrian streams in corridors, this fundamental relation isn't completely understood. Specifications of this characteristic in guidelines and text books differ considerably reflecting the contradictory database and the controversial discussion documented in the literature. In this contribution it is studied whether cultural influences and length of the corridor can be the causes for these deviations. To reduce as much as possible unintentioned effects, a system is chosen with reduced degrees of freedom and thus the most simple system, namely the movement of pedestrians along a line under closed boundary conditions. It is found that the speed of Indian test persons is less dependent on density than the speed of German test persons. Surprisingly the more unordered behaviour of the Indians is more effective than the ordered behaviour of the Germans. Without any statistical measure one cannot conclude about whether there are differences or not. By hypothesis test it is found quantitatively that these differences exist, suggesting cultural differences in the fundamental diagram of pedestrians.Comment: 12 pages, 7 figure

The General Motor Ability Hypothesis: An old idea revisited

While specific motor abilities have become a popular explanation for motor performance, the older, alternate notion of a general motor ability should be revisited. Current theories lack consensus, and most motor assessment tools continue to derive a single composite score to represent motor capacity. In addition, results from elegant statistical procedures such as higher order factor analyses, cluster analyses, and Item Response Theory support a more global motor ability. We propose a contemporary model of general motor ability as a unidimensional construct that is emergent and fluid over an individual’s lifespan, influenced by both biological and environmental factors. In this article, we address the implications of this model for theory, practice, assessment, and research. Based on our hypothesis and Item Response Theory, our Lifespan Motor Ability Scale can identify motor assessment tasks that are relevant and important across varied phases of lifespan development

Cultural Influences on the Antecedents of Trust in B2B Relationships : A Study of Financial Services in the United Arab Emirates

This study investigates the impact of cultural values on trust in the corporate banking industry in the United Arab Emirates. A substantial literature exists concerning trust in inter-firm relationships, and considerable research has been conducted into trust in the banking industry. However, uniquely, this study focuses on trust in business-to-business relationships within the banking industry in the cultural context of an Arab country. The bulk of the empirical research reported concerning trust in business-to-business relationships has been conducted in Europe and North America, while a considerable amount of research into related concepts such as guanxi has been conducted within Chinese cultures. However, little empirical research has investigated trust in business-to-business relationships from the perspective of an Arab culture. Culture in the United Arab Emirates (UAE) is influenced by Islamic tradition and by Bedouin tribal values. The social and cultural characteristics that prevail in the Arab context are very different from those in nations influenced by Western or Chinese culture. Consequently, this study yields unique insights that would develop our understanding of culture and ‘shared values’ in the development of trusting business relationships with Arab businesses. The focus of this research is on the individual and on individual practices in their social setting, to explore the role of culture as antecedents of trustPeer reviewedFinal Accepted Versio

Can absent leadership be positive in team conflicts? An examination of leaders' avoidance behavior in China

Purpose – Although conflict avoidance is one of the most commonly used conflict resolution styles in China, there has surprisingly been no explicit investigation of the effects of leaders’ avoidance. This paper therefore examines how leaders’ avoidance influences followers’ attitudes and well-being in China. Design/methodology/approach – Data was collected from 245 subordinates in three large companies in the People’s Republic of China through an online survey. Multiple regression analysis was adopted to test three sets of competing hypotheses. Findings – Leaders’ avoidance behaviour is positively related to followers’ perception of justice, supervisory trust and emotional well-being in Chinese organizations. Originality/value - Our paper joins growing attempts to consider conflict management in the context of leadership. To the best of our knowledge, this is the first study to examine empirically the relationships between a team leader’s avoidance behaviour and his or her subordinates’ perceptions of justice, supervisory trust, and emotional well-being in a single study. The findings are provoking by illustrating positive effect of leader's conflict avoidance behaviour in China. Our paper supports that conflict avoidance could be a sustainable rather than one-off strategy by a leader, and that identifying conditions (e.g. culture) that affect the outcomes of conflict avoidance is important

Towards to personal profiles of online video game players: application of POS-PLS on UTAUT model

There are diverse segmentations of online players in the literature. Most of them are proposed a priori, and there are no segmentations based on the acceptance of technology and the personal values of the players. The foremost purpose of this study is to obtain a clustering of online video games players, founded on UTAUT model, and to describe the subsequent segments consistent with the personal values of Schwartz. The measurement model and the structural model was analyzed with partial least squares (PLS). Subsequently, the POS-PLS technique has been devoted to inspect unobserved heterogeneity and to find players’ segments. Four segments are obtained from the statistical tools