A framework for the successful implementation of food traceability systems in China

Implementation of food traceability systems in China faces many challenges due to the scale, diversity and complexity of China’s food supply chains. This study aims to identify critical success factors specific to the implementation of traceability systems in China. Twenty-seven critical success factors were identified in the literature. Interviews with managers at four food enterprises in a pre-study helped identify success criteria and five additional critical success factors. These critical success factors were tested through a survey of managers in eighty-three food companies. This study identifies six dimensions for critical success factors: laws, regulations and standards; government support; consumer knowledge and support; effective management and communication; top management and vendor support; and information and system quality

Investigating factors influencing the decision making process for ERP adoption and implementation: An exploratory case study

The rapid developments in Information and Communication Technologies (ICT) have resulted into a borderless business environment along with an amplified market competition. Traversing through such a trend globally, organisations have significantly focused on adopting and implementing Enterprise Resource Planning (ERP) systems to automate their prime business processes, enhance organisational productivity with lower costs and prompt service delivery to fulfil consumer demands. Thus, ERP systems are considered as a principal source to provide imperative information vital for strategic decision making process. On the contrary, ERP systems adoption and implementation is also highly considered as a challenging and expensive process that not only requires rigorous efforts but also demands to have an exhaustive investigation of influential factors that are critical to the adoption and implementation of ERP systems. A plethora of research studies have been theorised exploring factors influencing the decision making process for ERP adoption and implementation; however, the authors claim that these studies are not filtered comprehensively in terms of the different perspectives. Notwithstanding, the implications of such research have yet to be assessed, leaving scope for timeliness and novel research. This paper thus focuses on the ERP critical success factors from five different perspectives such as: stakeholders; process; technology; organisation; and project based on the literature analysis. These perspectives comprise of 24 factors that are imperative for a successful ERP adoption and implementation, which are validated through a qualitative single case study based research. The empirical findings illustrate that these factor help realise significant benefits such as reducing costs and saving time or extra effort

A Study of Critical Success Factors for Enterprise Systems Implementation by SMEs

Due to the unique characteristics of small-and-medium sized enterprises (SMEs), critical success factors (CSFs) identified in the context of large enterprises may not be readily applicable to SMEs. This paper aims to enhance the current understanding of CSFs for ES implementation in SMEs. It synthesizes a set of CSFs that are likely to be significant for ES implementation in SMEs and then explores the perception of 30 SMEs regarding influential CSFs through an analysis of online customer success stories. The study highlights some differences in CSF identified in the literature and those perceived by SMEs. By identifying CSFs of high importance within the context of SMEs this study improves the prospects of successful ES implementation. It also identifies knowledge gaps that could be addressed in future studies to enhance the current understanding of CSFs for ES implementations in SMEs

MANAGING CHANGE IN ERP IMPLEMENTATION: LESSONS LEARNED FROM AN SME CONTEXT

Organizations implementing enterprise resource planning (ERP) systems experience the need for extensive changes in structure, core processes, and roles - making change management crucial. Prior research on change management in ERP implementations focuses mostly on large enterprises and lacks empirical insight into why change management is challenging. We conducted a case study in a Norwegian Small and Medium-sized Enterprise (SME) working in mechanical manufacturing. Interviews, observations, and documents were analyzed. This study contributes to the literature focusing on change management in ERP implementations and pro-vides rich insight into how and why change management is challenging in an SME context by detailing eight key reasons behind 33 challenges. Lessons learned from this study may have transferable value to other SMEs implementing ERP. The study highlights the importance of considering culture, overall organizational workload, and ensuring deep engagement during an ERP project. Several of the challenges were interconnected. Customizing organizational processes was challenging because it opposed the established culture within the company, risk management was underestimated, and culture was more of an impediment than a facilitator for change management. Finally, the management style, lack of holistic project view, and lack of competence in computer usage were also identified as challenges impeding an efficient implementation

ERP systems in SMEs: A literature review

Published version of a chapter in Proceedings of the 44th Hawaii International Conference on System Sciences. Also available from the publisher: http://doi.dx.org/10.1109/HICSS.2011.191This review summarizes research on enterprise resource planning (ERP) systems in small and medium-size enterprises (SMEs). Due to the close-to-saturation of ERP adoptions in large enterprises (LEs), ERP vendors now focus more on SMEs. Moreover, because of globalization, partnerships, value networks, and the huge information flow across and within SMEs nowadays, more and more SMEs are adopting ERP systems. Risks of adoption rely on the fact that SMEs have limited resources and specific characteristics that make their case different from LEs. The main focus of this article is to shed the light on the areas that lack sufficient research within the ERP in SMEs domain, suggest future research avenues, as well as, present the current research findings that could aid practitioners, suppliers, and SMEs when embarking on ERP projects

Extending IT infrastructures in the service sector organisations through enterprise resource planning – a telecom case study

Copyright @ 2012 ISEing.Service Sector Organisations (SSOs) have significantly focused on adopting and implementing Enterprise Resource Planning (ERP) systems to automate their prime business processes, enhance organisational productivity with lower costs and prompt service delivery to fulfil consumer demands. Thus, ERP systems are considered as a principal source to provide imperative information vital for strategic decision making process. On the contrary, ERP systems adoption and implementation is also highly considered as a challenging and expensive process that not only requires rigorous efforts but also demands to have an exhaustive investigation of influential factors that are critical to the adoption and implementation of ERP systems. As a result, the authors exhibit that it is of great significance to investigate this area within SSOs. In so doing, this paper thus focuses on the ERP critical success factors from five different categories such as: stakeholders; process; technology; organisation; and project based on the literature analysis. These perspectives comprise of 24 factors that are imperative for a successful ERP adoption and implementation. These factors are validated through an in-depth qualitative single case study based research. The findings from the literature and empirical demonstrate that most of the factors influencing the decision making process for ERP adoption and implementation are highly significant with exception to few that have either low or medium importance

Managing change in ERP implementation projects : A case study in an SME context

Organizations that implement enterprise resource planning (ERP) systems face extensive changes in their structures, core processes, and roles. These changes needto be managed for ERP implementations to succeed, making change management very important.Literature detail critical success factors (CSFs) for change management, but these receive varying relative importance depending on factorssuch as the size and the context of the implementing organization. Much of the research on change management in ERP implementations focus on large enterprises, and oftenlack empiricalinsight into whychange management is challenging. Kristiansand Skruefabrikkog Mek verksted (KSMV), anSME focusing onindustrial production locatedin Søgne, Norway, implemented the ERP system RamBase in the spring of 2020.In this thesis,KSMV’s ERP implementation is examined by asking the research questions1)How do SMEs manage change during ERP implementations?and2)Why is change management challenging to tackle during ERP implementations in SMEs?This study uses a qualitative approach with an explanatorycase study guided by the interpretive paradigm. It consists of empirical data, collected through14 semi-structured interviews and 304 hours of observation,in addition to gathered documents. Using Nvivo, CSFsforchange management identified from the literaturewereadopted as a framework for provisional codingin order to achieve an in-depthanalysis and interpretation of the data’s meanings

A Critical Hermeneutics Analysis of SME ERP Implementation Project Management Practices

Consumer reviews on retailer-hosted platforms present an internal source of information for customers before considering the purchase of a product. While related literature has established a strong link between review ratings and retailer sales, research that integrates external sources is still in its infancy. This is particularly true for the role of social media, in which user actions can induce other users to behave in a similar way. This paper thus examines the role of social media in the assessment of product reviews on retailer-hosted platforms. We find that a higher deviation of a review rating from a product’s social media popularity has a positive effect on the perceived helpfulness of the review. Moreover, we see that negative reviews are more likely to receive a helpful vote if the product enjoys substantial popularity on social media, whereas we observe the opposite effect for products with low popularity

A Multi-Dimensional Model of Enterprise Resource Planning Systems Critical Success Factors: Design and Evaluation

Department of Management EngineeringThis thesis studies Critical Success Factors (CSFs) of ERP (Enterprise Resource Planning) systems through an extensive literature review, and analyzes the found literature in terms of dimensionality of each paper (firm size, firm type, industry, deployment, etc.) to provide a model of corresponding CSFs for firms based upon their individual characteristics and creating a tool for practitioners and researchers alike. There is no published literature available which followed a similar approach in identification of the critical issues affecting ERP by dimensionality and there lies the originality of this study. For evaluation of this model, the researcher used two methods. First, evaluation against existing literature addressing a single particular dimension. Second, evaluation with a panel of experts in ERP implementation.clos