Cost-Benefit Analysis for the Selection, Migration, and Operation of a Campus Management System

An increasing number of students, together with organizational and technological requirements, pose new challenges for universities. For these reasons, Campus Management Systems provide a solution for the necessary IS-support in student administration. In order to ensure cost-effectiveness, an extensive cost-utility analysis of the campus management systems under consideration is required. The process model illustrated here facilitates a ten-step cost-utility analysis for the selection, migration and operation of a campus management System. The process-oriented approach addresses the challenges posed by cost and benefit allocation. The subsequent ten steps, using the case analysis of two large German universities, show that the implementation of an integrated campus management system can lead to significant cost saving effects. The presented process model enables comparative calculations of differences with regard to the alternatives. The approach enables a comprehensive decision-support system for the selection of a university-specific and individually applicable campus management system

Towards an unified information systems reference model for higher education institutions

Higher education institutions are currently facing many challenges that are making them to start compete strategically, like other not-for-profit firm. To adequately support such new approach, their information systems and business strategies should be totally aligned. However, the current existing landscape of heterogeneous information systems and applications deployed in many institutions can compromise such aim. Recently, reference architectures and models have emerged as instruments suitable to help company’s decision-makers to cope with such tensions. However, whilst many of such architectural models already exist for several industries, little has been done so far in higher education. In this paper, we briefly review major existing developments in such way before to inductively derive a unified information systems reference model tailored for higher education institutions.Peer ReviewedPostprint (published version

CRITICAL SUCCESS FACTORS FOR ADOPTION OF INTEGRATED INFORMATION SYSTEMS IN HIGHER EDUCATION INSTITUTIONS – A META-ANALYSIS

Integrated information systems continuously develop into a strategic instrument for higher education institutions. In contrast to private companies, specific characteristics of higher education institutions in regards to their organizational structure as well as their management and operations require a tailored project management approach. There is need for thorough research and practical recommendations for implementation of integrated information systems in higher education institutions. This paper provides a systematic meta-analysis and a state of the art overview of critical success factors for selection and implementation of integrated information systems based on the characteristic of the higher education sector. A qualitative content analysis is applied to receive a comprehensive list of critical success factors for higher education institutions. The mostly named critical success factors are stakeholder participation, business process reengineering and communication which align well with the peculiarities of the higher education sector

Student relationship management at business schools: the case of Nova SBE

This study aims to explore the concept of Student Relationship Management both from an academic perspective and a practical perspective. Literature review is conducted to propose an SRM definition and framework. Nova SBE is then used as a case study to evaluate the current SRM strategy context and recommendations are suggested for improvements. Two research questions are answered: (1) To what extent do Nova SBE students see themselves as consumers of their programs? (2) What should an SRM strategy for Nova SBE consider based on their current relationship with students? Qualitative research concluded that Bachelor students have low consumer orientation whilst Master Students are highly consumer oriented. Based on the 8 building blocks of SRM, the five most critical were identified as: Vision, Student Experience, Processes, Information, Technology. A current analysis and recommendations focused around these critical components

Auswahl, Wirtschaftlichkeit und Erfolg von Informationssystemen

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Contributions to IT project portfolio management and individual digital study assistants in higher education

Diese kumulative Dissertation beschreibt und diskutiert 12 wissenschaftliche Artikel, die einen Beitrag zur Forschung in den Themenbereichen Informationstechnik (IT) Projektportfoliomanagement und individuelle, digitale Studienassistenten an Universitäten umfasst. Dafür wurden Modelle und Rahmenwerke entwickelt, die wesentliche IT Projektportfoliomanagement Phasen und Aktivitäten beschreiben, eine objektive IT Projektevaluation ermöglichen und Reifegrade von IT Projektportfoliomanagement Prozessen bestimmen. Außerdem wurde ein Optimierungsmodell zur Auswahl und Planung des IT Projektportfoliomanagement Prozesses aufgestellt und in einem Entscheidungsunterstützungssystem-Prototypen integriert. Bestehende IT Projektportfoliomanagement Tools, sowie Anforderungen und unternehmerische Vorteile für IT Projektmanager wurden jeweils in Taxonomien klassifiziert, Muster erkannt und Gemeinsamkeiten und Unterschiede aufgezeigt. Zusätzlich wurden kritische Erfolgsfaktoren, Herausforderungen und Anforderungen für individuelle, digitale Studienassistenten identifiziert, analysiert und diskutiert. In mehreren Iterationen wurde basierend darauf ein Prototyp entwickelt, evaluiert, modifiziert und allgemeine Leitlinien für das Design, die Entwicklung und den Betrieb eines individuellen, digitalen Studienassistenten abgeleitet. Die Forschungsarbeiten ermöglichen IT Projektportfoliomanagement Prozesse effizienter und werteorientiert zu gestalten und subjektive Einflüsse zu minimieren sowie Hochschulen bei dem Design, der Entwicklung und dem Betrieb von individuellen, digitalen Studienassistenten zu unterstützen. Basierend auf Limitationen wird eine Forschungsagenda aufgestellt, die 13 weitere Forschungsmöglichkeiten im Themenbereich IT Projektportfoliomanagement und individuelle, digitale Studienassistenten aufzeigt und als Grundlage für weitere Forschung in diesen Themenfeldern dient.This cumulative dissertation outlines and discusses 12 scientific publications that contribute to the knowledge of Information Technology (IT) project portfolio management and individual digital study assistants in higher education. The papers developed models and frameworks that describe crucial IT project portfolio management phases and activities, enable an objective IT project evaluation, and define IT project portfolio management maturity levels. In addition, they deduced an optimization model for IT project portfolio management evaluation, selection, and scheduling decisions and implemented it in a decision support system prototype. Developed taxonomies and archetypes classify existing IT project portfolio management tools as well as requirements and corporate benefits of IT project manager positions to identify patterns, similarities, and differences. Further, critical success factors, challenges, and requirements for an individual digital study assistant were identified, analyzed, and discussed. Based on these and during several iterations, an individual digital study assistant prototype was developed, evaluated, adapted, and guidelines derived. The articles contribute knowledge on how to design more efficient and value-driven IT project portfolio management processes to minimize subjective influences. Also, they provide knowledge to support higher education institutions in the design, development, and operation of individual digital study assistants. Based on existing limitations, a further research agenda is deduced, including 13 further research directions for IT project portfolio management and individual digital study assistants in higher education institutions. They serve as a basis for further researchers in these fields of topics

Wirtschaftlichkeits- und Wertbeitragsanalysen für Hochschul-IT und Lastbalancierung erneuerbarer Energien

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Enterprise reference architectures for higher education institutions: Analysis, comparison and practical uses

Enterprise Architecture (EA) is currently accepted as one on the major instruments for enabling organisations in their transformation processes to achieve business-technology alignment. Despite that over the last years EA has been successfully adopted in many industries, Higher Education still represents one of the sectors with lower levels of adoption and maturity of EA practices. The present thesis puts the emphasis particularly on the study Enterprise Reference Architectures (ERAs), as a particular type of EA artefact, in Higher Education Institutions (HEIs). After formally clarifying the concept of ERAs and giving a panoramic view of the current state-of-the-art of existing HEI-oriented ERAs, the thesis proposes an artefact framework build through a Design Science Research (DSR) approach aimed to facilitate practitioners their (re-)use or application in their own real practical settings. The purpose of the constructed artefact is to support practitioners when conducting the necessary adjustments to exiting HEI-oriented ERAs in order to be successfully applied for their specific needs.La Arquitectura Empresarial (AE) es actualmente reconocida como una disciplina que permite configurar procesos de trasformación organizativa a objeto de alinear el negocio con la tecnología. A pesar de que en los últimos años la AE se ha ido adoptando progresivamente de forma exitosa en diversas industrias, la educación superior representa todavía hoy en día uno de los sectores con menores niveles de adopción y de madurez en lo que se refiere a las prácticas de AE. La presente tesis hace especial hincapié en el estudio de las Arquitecturas de Referencia Empresariales (AREs), entendidas como un artefacto específico de AE, en Instituciones de Educación Superior (IES). Así, después de clarificar formalmente el concepto de ARE y de ofrecer una visión panorámica del estado del arte relativo a las AREs para IES existentes, la tesis propone un framework de trabajo construido a través de un enfoque de investigación basado en la Ciencia del diseño destinado a facilitar su (re-)utilización o aplicación práctica en dominios de trabajo reales. El objetivo del artefacto es proporcionar soporte práctico a los profesionales para realizar los ajustes necesarios a las AREs para IES existentes para que puedan aplicarlas con éxito a sus necesidades específicas.L'Arquitectura Empresarial (AE) és actualment reconeguda com una disciplina que permet configurar processos de transformació organitzatius a fi d'alinear el negoci amb la tecnologia. Tot i que en els darrers anys l'AE s'ha anat adoptant progressivament amb èxit en diverses indústries, l'educació superior representa encara avui dia un dels sectors amb menors nivells d'adopció i de maduresa pel que fa a pràctiques d'AE. Aquesta tesi posa especial èmfasi en l'estudi de les Arquitectures de Referència Empresarials (AREs), enteses com un artefacte concret d'AE, a Institucions d'Educació Superior (IES). Així, després d'aclarir formalment el concepte d'ARE i oferir una visió panoràmica de l'estat de l'art relatiu a les ARE per a IES existents, la tesi proposa un framework de treball construït a través d'un enfocament de recerca basat en la ciència del disseny destinat a facilitar-ne la seva (re-)utilització o aplicació pràctica en dominis de treball reals. L'objectiu de l'artefacte és proporcionar suport pràctic als professionals per realitzar els ajustaments necessaris a les AREs per a IES existents de forma que les puguin aplicar amb èxit a les seves necessitats específiques.Tecnologies de la informació i de xarxe